Cadillac Customer Service Issues

I own a [redacted] Cadillac SRX that has been subject to multiple recalls. I brought it in for repair and was charged $1,[redacted] initially, then an additional $[redacted] when the issue was not resolved. I sought help elsewhere, paid $[redacted], but the problem persists. The dealership claims my VIN is not part of the recall, which I believe is untrue. The car continues to exhibit the dangerous symptoms listed in the recall, such as stalling while driving and locking up the steering and brakes.

I am the owner of a [redacted] Cadillac CTS coupe RWD with 45,[redacted] miles. Over the past three months, my car has been stalling intermittently while idling at stop lights, with the transmission shifting up and down unexpectedly while driving. Despite having the throttle body replaced under the WARRANTY EXTENSION CAMPAIGN at a local GM dealership, the issue persists. Most recently, the car stalled again shortly after leaving the dealership, and the transmission started acting up once more. It's frustrating as I had hoped the repair would solve the problem. At this point, I am feeling quite exasperated with the situation.

Approximately two weeks ago, I visited my local Cadillac dealership to address a low beam issue with my [redacted] SRX, which has 27,[redacted] miles and was purchased around two years ago. Roughly 2-3 weeks after buying the car, I noticed the headlights on dim were extremely dim. Although my wife mostly drives around town, I mentioned the problem to the service manager during a subsequent visit, who assured me it was covered under warranty until [redacted]. Recently, during a trip from Florida to Maine, the dim lights posed a serious safety concern, prompting me to bring the car back to the dealership. Initially quoted over $[redacted] for the repair, after negotiations, they reduced it to $[redacted]-[redacted]. Repeated attempts to contact the service manager went unanswered. Subsequent calls to Cadillac customer service, including discussions with Monica, yielded promises that were unfulfilled. Despite my frustration and age, I feel I am not being given the respect I deserve as a retired U.S. Navy veteran.

I own a [redacted] SRX and am experiencing issues with the lights, making it dangerous to drive. During my last dealership visit, a technician installed a new light claiming it wouldn't make a difference, which turned out to be true. After contacting Cadillac customer service, they acknowledged the safety concern and offered potential perks on a new vehicle to lower payments, despite me not having a current car payment. I mentioned needing a rental car for an upcoming wedding trip and the possibility of reimbursement, but since then, the representative has not followed up. Despite expressing my dissatisfaction and the need for a safe vehicle with functioning lights, I feel ignored and frustrated. With 60,[redacted] miles on my car, driving at night is a major concern. I will continue to pursue a resolution, even considering legal action or involving the media if necessary. Dee M. from Vinita, OK.

Concerns with Cadillac Order I ordered a [redacted] Cadillac XT4 from Red Wing Chev/Cadillac in Red Wing, MN on October 5, [redacted], with the expectation of a 0.9% financing rate, supplier pricing, and a $[redacted] Costco cash card. Despite the car being built on November 12, delivery was delayed till January 21, [redacted], resulting in me losing out on the incentives due to the timing discrepancy. I am now facing a higher financing rate of 5%, an expired supplier pricing, an additional $[redacted] to the dealer, and no Costco cash card, adding over $[redacted] to the cost of the XT4. I feel that Cadillac should honor the incentives given the delivery delay. Furthermore, after noticing transmission issues at [redacted] miles in March and the discovery of antifreeze in the transmission, necessitating its replacement, I am extremely disappointed. I am now unsure when I will receive the car back and feel let down by the entire experience. I believe Cadillac should either refund my money or replace the XT4 with a brand new vehicle.

I want to share my recent experience at your dealership regarding the advertised Certified [redacted] Cadillac Escalade. After a 3.5-hour drive to the dealership, there were some concerning issues. Firstly, despite the ad stating the vehicle was certified, I was asked to pay an additional $4,[redacted] for certification. Secondly, there was confusion regarding my spouse's involvement in the purchase and a mix-up with credit inquiries despite assurances of no credit checks. Lastly, there was pressure to accept an interest rate without final loan approval. These unexpected problems led me to leave without making a purchase. I have bought from various dealerships before but never encountered these issues. I wonder if this experience is typical of Cadillac dealerships or if this was an isolated incident.

I recently purchased a used [redacted] Cadillac SRX from a dealership and only discovered after purchasing that the headlights do not function properly. This poses a safety concern as I am unable to drive at night without constantly using the brakes, which can be dangerous for other drivers. After researching the issue, it appears I may need to purchase aftermarket headlights, costing approximately $[redacted] excluding installation fees. While the bulbs and housings seem fine, the dim lights are a disappointment for a brand like "Cadillac." It is frustrating to have to deal with this safety issue after spending $13,[redacted] on the vehicle, especially when everything else seems to be working fine.

After purchasing my [redacted] Cadillac with 24,[redacted] miles, I noticed the headlights were becoming so dim that driving at night felt unsafe. Despite bringing it to the dealership and expressing my concerns multiple times, they claimed everything was fine and didn't address the issue. Feeling frustrated that they seemed more focused on sales than customer satisfaction, I ended up having to pay out of pocket to replace the headlights. It's disappointing that I had to bear this cost for a new vehicle that I couldn't even use properly at night. I have decided not to purchase another vehicle from that dealer. I believe all states should offer reimbursements for situations like this, not just select ones.

I have a [redacted] Cadillac Escalade that has always been serviced by a certified Cadillac Dealer, so I trusted them with my vehicle and invested a lot of money. In August [redacted], the check engine light came on, and I noticed a noise, so I took my truck to the dealership. They diagnosed it as a sensor issue, and I paid over $[redacted] for the repair. However, in October, while driving on the highway, my truck lost power, emitted smoke, and had to be towed. The dealership replaced heater hoses and informed me of a broken left engine mount, costing me $1,[redacted]. More issues arose in November, with the vehicle losing power and displaying warning lights. After being told about internal engine damage, I requested a refund for the previous repairs, as I felt the mechanics should have detected the issue earlier. I'm disappointed after spending over $2,[redacted] and not having a functional vehicle after years of loyal patronage.

I have a [redacted] Cadillac Escalade, and I always get it serviced at a certified Cadillac dealership. In August [redacted], the check engine light came on, and they diagnosed it as a sensor issue despite me mentioning a noise. Later in October, I experienced a sudden loss of power while driving on the highway, resulting in black smoke and multiple warning lights flashing. The dealership replaced heater hoses, hose tees, did an oil change, and suggested replacing the left motor mount for $1,[redacted]. However, on 11/16/19, I faced a similar loss of power with warning lights reappearing. After more confusion involving a battery cable, they concluded there was internal engine damage. I'm frustrated that despite frequent visits, they never detected potential engine issues earlier. I requested a refund as I believe they were only providing temporary fixes and charging me repeatedly. It's perplexing that with modern technology, a certified mechanic couldn't identify engine issues without needing to hear a noise first.

My wife and I were rear-ended in her [redacted] Cadillac XT5 on November 22 and had the car towed to George Gee Cadillac in Coeur d’ Alene, Idaho for the required repairs. All of the body repairs were completed about 2 weeks ago, but the replacement muffler (part # [redacted]3), which they ordered on December 2, has yet to be received. Gee Cadillac has been trying to expedite the muffler delivery, but the latest they are being told is that the part is sitting at a Cadillac parts facility in Fontana, California. Is there anything that can be done to get this part shipped to Gee Cadillac ASAP, as its installation is all that remains to allow my wife to get her XT5 back. Please let me know if anything can be done to expedite the shipment of this part from Fontana, California to Coeur d’ Alene, Idaho. Thanks for any help you can provide, Bruce Izatt

My massage seats keep shutting off after 10 minutes. I have brought my truck back multiple times to address this issue but it persists. The service representative told my husband they rebooted the system, but the problem remains. Despite contacting customer service, they claim there is no fix as it's not specified in the manual. I own a [redacted] Cadillac Escalade ESV Platinum Edition and would like to explore my options regarding this ongoing problem.

I am writing on behalf of my husband regarding his [redacted] Cadillac SRX. It is still under warranty and has low mileage. Recently, he bought new tires and soon after heard a noise. After taking the car to Cadillac in Mentor, Ohio, they informed him that he needed new bearings, charging him $[redacted]. We strongly believe that this should be a warranted service. We had to use our credit card for this expense. After consulting various individuals, including my lawyer, we are confident that this repair should be covered. Thank you for your assistance.

I own a 20 CT6 AWD with Super Cruise that includes the Driver Control Mode. This feature allows me to choose between Sport Mode, Tour Mode, and Snow/Ice Mode. Previously, I could select Tour Mode and it would remain in that setting until I changed it. However, lately, when I choose Tour Mode, it keeps reverting back to Snow/Ice Mode instead. Can someone please provide guidance on this issue?

My [redacted] Cadillac SRX was recalled last week, supposedly fixing the issue with the "Service Rear Axle" error code. However, the same error is showing up again. The dealer informed me that I have to pay for a diagnostic check, even though it was part of the recall repair. Cadillac corporate also said I need to pay for the diagnostic since it might be unrelated. I find it frustrating that after having the Rear Axle serviced and then getting an error code, they claim it might be something different. This will be my last Cadillac due to the disappointing customer service I received. Requesting a free diagnostic for a known car model issue doesn't seem unreasonable to me.

I have been in communication with a dealer for some time and found the exact car I wanted with a deposit. Despite driving a [redacted] Escalade with [redacted] miles, trading it in didn't meet my expectations. I then sold it to my brother. When the [redacted] Escalade arrived, the dealer accused me of flipping cars due to a previous Corvette C8 purchase. My plan was to register the [redacted] Escalade in Georgia under my company, and my credit was approved. Disappointed that the dealer labeled me a flipper and didn't honor our agreement, leaving my business without a vehicle. Despite being a loyal customer, it seems they don't value customer relationships. I advise others to avoid this Cadillac dealer to prevent a similar situation. It's unfortunate that they prioritized a quick sale over customer satisfaction in this competitive market.

We bought a used Cadillac with a factory back-up camera. After getting it fixed at Massey Cadillac in Orlando, FL, the camera stopped working. The dealership disabled it without our permission because they claim it wasn't originally installed by Cadillac. We were unaware of this, as we believed it was a factory camera. Now they are asking for thousands of dollars to re-enable it. We purchased the car based on the presence of the back-up camera and feel deceived. We simply want the camera to work as it did before we took it to Massey Cadillac. This experience has left us disappointed with the service and Cadillac as a whole. We hope to have our trust in the Cadillac brand restored. Thank you.

My wife's XT5 had a liquid freon leak into the cabin. Despite being told it was condensation, I discovered through research that it was indeed a freon leak. The repair process was difficult, possibly related to the extended warranty. Given my wife's lung problems, I was frustrated with the handling of the situation. After some back and forth, the issue was supposedly fixed as the technician identified it as an air conditioner evaporator problem.

I own a [redacted] CTS Coupe with 55,[redacted] miles, just over half of the [redacted],[redacted]-mile warranty. Unfortunately, the engine recently failed due to a cracked cylinder wall. Cadillac's response has been disappointing, offering no goodwill gesture. As a long-time loyal Cadillac customer, I am dismayed by their lack of support. I am facing a $13,[redacted] repair for a new engine on a car with only 55,[redacted] miles, which is unacceptable. I believe Cadillac should take responsibility for the poor quality that led to this costly problem. This experience has greatly diminished my trust in the brand, and I will not be purchasing or recommending Cadillac vehicles in the future due to this negative customer service and low product quality.

I bought a Cadillac Escalade Platinum on June 21, [redacted], and started encountering issues after taking it for a service. I brought the car back the next day, and it was at the service center for 3 days. Despite this, the problems persist, and the local agent is not being helpful in resolving them or keeping me updated. The issues I am facing include the night vision not working, forward collision system not functioning, and cruise control not working properly. I would appreciate any assistance you can provide.