CVS Customer Service Issues

I have been a CVS customer for years, but today's experience at the Lemon Grove, CA location was disappointing. When I entered, no one greeted me. At the checkout, a new employee named Gloria seemed indifferent and took her time acknowledging me. When I mentioned I had lottery tickets to cash in, she abruptly opened her register without checking them first. After I asked her to verify the tickets, she reluctantly went to the machine while a blonde woman who appeared to be the manager whispered to her and they both laughed. I felt ignored and disrespected. The lack of professionalism and customer service from Gloria and the manager made me reconsider returning to a store I've been loyal to for 14 years.

On January 5, [redacted], I visited the CVS in Monticello, IN at 5:30 pm to pick up a prescription. Although it was supposed to be ready, I was informed it would take an additional 20 minutes. As I waited, I observed the pharmacy staff being unnecessarily occupied with other tasks, causing delays. Despite my discomfort and repeated inquiries, my prescription was not prioritized. The lack of urgency and dismissive attitude I encountered was disappointing. Their response to my concerns was unsatisfactory, and I was appalled by their unprofessional behavior. I have since received a call from Zach, the pharmacy manager, but no acknowledgement or apology from the staff involved. Moving forward, I will only use the drive-up service during daytime hours at this location. The service I received was unacceptable, and I am considering changing pharmacies in the future due to this experience.

I had a negative encounter with a customer service representative named Christina this morning at the store. She was rude and made racist remarks towards me. After politely mentioning I would use the kiosk, she insulted me and walked away. When I confronted her, she responded with a racist comment, calling me "Whiteboy." As a veteran who is bi-racial and has fought against racism, I was deeply hurt by her behavior. This kind of treatment should not be tolerated from any employee, especially in a customer service role.

I had a bad experience with the store manager's unprofessional and poor customer service skills. While using the self-checkout, I requested assistance but felt ignored by the manager, who left me waiting for 15 minutes with the light blinking. Another staff member (a heavier set Hispanic) said I had to wait while the manager finished with other customers, despite my being there first. The manager then mentioned being short-staffed due to call-outs. It's frustrating when the store can't operate smoothly due to understaffing. Additionally, I felt singled out as the only customer of minority descent among American customers. The manager then made me wait for a voided transaction receipt. I've worked in similar industries and never encountered such poor customer service.

Upon placing my $[redacted] order and approaching the counter, I politely inquired whether I should use the self-checkout or wait for assistance. To my surprise, the employee became irate, seemingly taking offense at my question, although I was simply looking for guidance. This incident took place around 1:30 pm on Monday, February 7th, at the store located at [redacted] N University Drive in Plantation, FL, [redacted]. Despite our patient wait, the clerk proceeded to yell at me about impatience, leaving us all stunned. Faced with this unpleasant situation, I left the store. When I returned seeking a manager, the same employee claimed to be the manager. I hope to address this issue promptly before resorting to sharing my experience on various social media platforms.

There have been issues with hostile neighbors illegally parking at the CVS on Imola and Coombs in Napa, California. They have been disrespectful towards homeless veterans, ignoring posted signs and leaving their cars parked for days. This behavior poses a liability for the company and the community. I have personally faced harassment from them at this CVS, which is not part of a shopping center, located on a busy intersection. It is concerning that this store has been without a Manager for a while, but Eugene, the acting Manager, was contacted and promised to address the situation. I hope this matter will be resolved promptly. Regards, Tyler

I contacted a representative some weeks ago about a faulty product. They gathered details from me and provided a reference number for my concern, which is #S[redacted] related to the CVS Lecithin 1200mg capsules. They promised that someone would reach out to fix the problem, but unfortunately, I haven't heard anything yet. I'm unsure why no action has been taken, and I am disappointed with the lack of resolution. I'd appreciate an update on the status of this matter. Thank you. - G.S.

I noticed that your website has my pharmacy listed in Rogers, Arkansas, but I actually frequent the Bella Vista CVS store. Despite my efforts, I couldn't change this information. Furthermore, I realized that my credit card is still linked online even though it was removed in-store. The manager attempted to fix the issue without success. I believe there are too many separate logins for different CVS locations; it would be more convenient to have just one login that connects to Specialty, CVS Pharmacy, and Caremark. Two years ago, I tried to apply for a part-time position at CVS after my pharmacist suggested it, but the application process did not work properly on my MAC computer. Even IBM, the website provider, couldn't assist with deleting my incomplete application. I had to reach out because there seem to be some issues with the website that require attention, such as overlapping words on the CVS site.

I have interacted with six employees at your corporate office concerning an issue from December 31st, [redacted]. I urgently need upper management to reach out to me. It has taken your company more than a month to process a $35 refund for a transaction that should not have happened since CVS does not work with CashApp. The employee who assisted me was not informed about this policy and inadvertently processed an invalid transaction. Despite repeated reminders, the manager at the store is now claiming ignorance and causing unnecessary delays in issuing the refund. I am frustrated with being shuffled between departments and receiving no real help. Please have a higher-level manager contact me to resolve this issue promptly. The customer service and managerial skills at the [redacted] Kirby store in Houston, Texas, need significant improvement for a smoother experience.

I am very dissatisfied with the pharmacy service I have received. I have been paying for Carepass for months and utilizing free delivery. After calling on Wednesday, February 9th to pay for my prescription and request delivery, I had to physically go to CVS on Thursday and Friday due to receiving texts indicating my medications weren't being held. Despite being assured that my meds were on their way and should have arrived by Friday, I was surprised this morning when I called CVS in Williamsburg, VA, to find out my meds were still there. It turns out they never left the store. I am frustrated and upset as I had been informed multiple times that my meds were sent out via USPS, yet today I learned a third party was supposed to pick them up. Apparently, no one did. How was there no system in place to check if a delivery was completed? This lack of customer care and professionalism is disappointing. I would greatly appreciate a return call to address this issue. -T.R.

I received the Moderna booster vaccination today at the CVS on Turnpike Ave. in Portsmouth, RI. Unfortunately, it was administered subcutaneously instead of intramuscularly and with an insulin/heparin syringe. When I questioned the pharmacist, Ray, about it, he did not provide a response. Upon noticing the insulin syringes in the "sharps" container, I am deeply concerned about the pharmacy's incorrect administration of such a vital vaccine. As a nurse with 35 years of experience, I find this situation alarming and urge for immediate action to be taken to address this issue.

I would like to pick up my prescription today! The pharmacy manager at store #[redacted] has consistently refused to fill my Rx, insisting I wait for another pharmacist every time. Despite filling two prescriptions monthly, this has happened three times in the past two months. Being in severe pain without my medication is distressing. As a patient for over 30 years with documented pharmacy history, the Rx is sent electronically by my doctor without any issues. The behavior seems discriminatory and a violation of my civil rights, leaving me humiliated. Given my disability, I can seek recourse under the ADA. It is crucial for someone to inform the pharmacy manager of his obligation to fill my Rx as he is the designated authority. The pharmacy manager's conduct is unacceptable, especially when there is no alternative pharmacist on duty during weekends. I suspect I am not the only one facing such challenges at this pharmacy chain, as there are ongoing nationwide class action lawsuits. Do I need legal assistance to ensure my prescription is filled?

The pharmacy staff must inform customers promptly if medications are unavailable. I have faced significant challenges as my son has gone without his medication for nearly a week due to sourcing issues. It would have been helpful if they had communicated this when the prescription was sent rather than after I arrived for pick up. This recurring problem caused my son to go an entire month without his medication previously. Consistency in medication is crucial for health, and the staff must understand the urgency. I was quite upset by the disrespectful phone conversation today and will seek services elsewhere moving forward.

I have been attempting for three years to stop the automatic refill of my prescriptions without success. The pharmacy located at [redacted] N. Division St in Davenport, Iowa, insists that their records show I am not set up for auto-refills, yet my prescriptions continue to be filled automatically. On Tuesday, February 15th, when I called to request a refill, the phone branch informed me that it was already filled and ready for pick-up before the 23rd. This situation has been frustrating, especially considering one of my scripts lasts 50% longer than recommended. I have disabled all text notifications due to the annoyance of unwanted auto-filled prescriptions. It seems there might be a flaw in the system that needs addressing. If this issue persists, I am contemplating transferring my prescriptions to Walgreens across the street. This ongoing problem not only risks losing me as a customer but also benefits your competitors. I will pick up the auto-refilled script and reiterate my request to opt-out of automatic refills. The lack of attention to this matter is pushing me to my limit.

I recently purchased three qualifying Tide detergents at CVS, expecting to receive $10 in extra bucks. However, when I spoke to the cashier, Josh, he informed me that I had reached my limit for the promotion. Despite explaining that I had not participated in this sale previously, he refused to offer a refund, claiming my reasons were not valid. After multiple polite requests to refund my money, which were all denied, I asked to speak to a manager, only to be told that Josh was the manager. When I inquired about his last name, he identified himself as "Josh Pena." His dismissive behavior and refusal to assist me left me feeling upset and unsupported. The incident has soured my opinion of the store, and I left feeling mistreated. This encounter has led me to decide to avoid returning to this CVS location in the future due to the unprofessional manner in which I was treated.

I bought three qualifying Tide detergents but did not receive my $** extra bucks. I spoke to the cashier, Josh, who said I had reached my limit. I explained it was my first purchase on sale. When I asked for a refund because I couldn't afford them, he refused, saying my reasons were not adequate. After politely asking multiple times, he still declined, claiming he was unable to give a refund. When I requested to speak to a manager, he claimed he was the manager and stated his last name is Pena. His lack of customer service skills made me feel upset, and I left the store feeling mistreated. I have decided not to return to this CVS due to this negative experience.

I do not have an ExtraCare card, and I usually visit the Target Pharmacy in Hudson, WI. I received a text message on 2/20/22 about refilling my Hydrochlorothiazide prescription and replied YES. Despite confirming my refill, I received another automated call on 2/23/22 asking the same question, causing confusion. When I inquired at the pharmacy, the staff rudely yelled at me, blaming their workload. The behavior was unprofessional and disrespectful. I rely on these medications daily, so this recurring issue is concerning. I am disappointed with the CVS Pharmacy at TARGET, [redacted] Coulee Rd, Hudson, WI. I will be taking my business elsewhere.

I do not use an ExtraCare card at Target Pharmacy in Hudson, WI. On 2/20/22, I received a text regarding my Hydrochlorothiazide prescription refill. I replied YES, and on 2/23/22, the automated system asked the same. When I went to the pharmacy, I asked calmly why this confusion occurred. The staff yelled at me, blaming understaffing. This behavior is unprofessional, especially when dealing with important prescriptions. I am disappointed and will no longer be a customer. The CVS Pharmacy at TARGET CVS on Coulee Rd., Hudson, WI, lacks organization and assistance. The incident happened at around 5:04 PM, with no store number for reference. The phone number for the pharmacy is [redacted].

I had an issue with the CVS store on McCormick Rd in Jacksonville, Florida. I contacted them on Monday to refill my dog's prescription. The staff member mentioned they needed to reach out to my vet for the refill. However, two days later, I received a text from CVS indicating they hadn't heard from the vet and suggested I call them. Surprisingly, the vet's office had no record of the refill request. When I called CVS again, they claimed there was no record of my previous call despite me receiving a text update. Subsequently, upon contacting the vet once more, I was advised to leave a voicemail for the refill. This method was unusual as normally the vet communicates directly with the pharmacist. Unfortunately, I am currently in Land O Lakes, Florida, supporting my cousin, making it challenging to address the situation in person at the pharmacy. Thank you for your attention. - Jacqueline L. for my dog Casey L.

I run a busy business and appreciate 24/7 convenience stores like CVS in Escondido, CA. I was casually dressed when I popped in for gum to help me cut down on smoking. Despite a little hiccup with the checkout machine freezing, I made light conversation with the bored security guards, spread some cheer, and proceeded to pay for my items. Unfortunately, the abrupt behavior from one of the cashiers caught me off guard. I remained polite and asked about maintaining the pricing at the new register, where the other helpful staff member was waiting. Overall, the experience was positive, aside from an unexpected interaction.