CREDO Mobile Customer Service Issues

I am disappointed with Credo Mobile's customer service. I had issues with my SIM card, which went unresolved despite multiple attempts to seek help, including sending 34 emails and spending hours on a borrowed phone. After a week without service, I switched to AT&T and stopped paying Credo for the service I wasn't receiving. Although I was in a contract with Credo, I believe they breached it first by not fixing the problem they caused. Now they are threatening to involve a collection agency, which I find unfair. Here is what happened: The SIM card in my phone malfunctioned, and Credo's customer service could only assist over the phone. Despite numerous calls, the representatives were unhelpful, promising a new SIM card which arrived late and didn't work. I sent 30 more emails seeking assistance, receiving only automated replies. Credo continued to charge me even though they couldn't resolve the issue.

Lately, I've been experiencing persistent error messages whenever I attempt to log onto credomobile's website. The prompt indicates suspicion of bot activity and instructs me to enable Javascript. This issue persists regardless of the browser I use, including any configurations I've adjusted. If this problem persists, I may have to seek out an alternative service provider. I've already made several attempts to rectify the situation by reaching out for unblocking requests and adjusting settings like disabling Ghostery and enabling Java on my browsers. It's also important to note that I am not using a VPN connection when accessing the website. Your assistance in resolving this matter would be greatly appreciated.

Since Monday, I've been trying to activate the iPhone I purchased from Credo. On Tuesday, Maria, a very helpful representative, corrected a typo in my account information. After contacting another representative who informed me that AT&T hadn't released my phone number for porting, I paid off my remaining contract with AT&T to facilitate the process. Now, I'm waiting for activation, as Maria from Credo customer service explained sometimes it takes some time. Up until Wednesday morning, my old AT&T iPhone was still working, but after removing and reinserting the SIM card, neither phone is functioning. I'm eager to have my new iPhone activated on Credo's service, as the activation has been pending since Monday.

I have been experiencing phone issues for several months. Despite calling multiple times and conducting various diagnostics, the problems persist. My interactions with phone tech support have not always been pleasant, and my frustration can be evident. During my recent hour-long call with Credo, Beth mentioned I could receive a new phone but transferred me to Apple unexpectedly. While on the call with Apple, it got disconnected, possibly by mistake. Upon redialing, I spoke with Michael, but the call dropped when I moved to another room. Despite attempting factory resets and a new sim card, the issues persist. During my third call today, with Kevin, he informed me about the process of receiving a new phone by mail and returning the current one, incurring restocking costs. He also mentioned potential charges for cancellations. I expressed my dissatisfaction with this approach and emphasized the need for a resolution with minimal effort on my end. Kevin's handling of the situation, including mentioning penalties, was not well received. I explained my urgency due to a trip to Puerto Rico on Nov 10, to which he responded negatively regarding the phone's usability there. His insistence on a 14-day return policy and potential charges for non-compliance clashed with my travel plans. Despite considering canceling Credo and exploring alternatives with Spectrum, I remain hopeful for a swift resolution with a new phone.

I previously mentioned the issue I'm having with my CREDO phone's voicemail. After speaking with a representative at 1-[redacted] and creating a "ticket" on Sept 19, there has been no response as of Sept 27. Despite a friendly conversation, I find the delay of 8 days unacceptable. I requested to cancel my contract without fees to switch to a different provider, but my call disconnected immediately. Upon trying both numbers, 1-[redacted] and 1-[redacted], I reached Verizon Wireless. I am concerned that Verizon Wireless may have acquired CREDO. I'm already a Verizon customer on a different line, and I am unsatisfied with their service in my area. How can I confirm that my CREDO account has been canceled without any charges? The situation with my wireless service is perplexing. Thank you for any assistance.

I cancelled my phone service after the contract ended on 8/7. Despite requesting a closing statement, I did not receive one but was told I owed no money. I asked for the phones to be unlocked, which was done on both 8/3 and 8/7. I also requested to port my phone numbers to a new carrier - Cricket, on 8/3 and 8/7 provided verification that the phones were unlocked and numbers ported successfully ([redacted] and [redacted]). However, on 10/1, Credo notified me of a past due amount of $[redacted].37 and disconnected my account, affecting my phone service as well. After contacting Credo customer support, they mentioned the amount due was $[redacted].33. Wanting to settle the payment, I requested a revised closing statement which a finance manager was supposed to provide the next day but never did. Subsequent calls to customer support brought different amounts and unfulfilled promises. I have been a Credo member for over 5 years, made regular payments, and not received credit for my latest payment from 6/8-7/8. Despite expressing my willingness to pay the outstanding balance of $[redacted].33, I need assurance that the phones will be released for porting. A call back from a manager is necessary to resolve this matter regarding porting and the outstanding balance.

Due to my husband's passing in October, my financial situation has become a challenge. While I truly appreciate Credo and its mission, I am unable to afford the current charges given my fixed income. Though a kind customer service representative lowered my bill, it is still not sustainable for me. Once the probate process is completed, I hope to return to Credo. Perhaps I can pay off the $[redacted] owed on my phone in installments? Currently, I am in a tough spot financially and need to rely on a friend's help to manage my upcoming bill. This sudden loss has led me to reevaluate my expenses until the probate process is resolved, which could take several months.

I am currently a Credo customer but am in the process of switching to a different carrier. Despite using the same phone number, Credo is not releasing it to the new carrier, stating they have no record of my current number. This is puzzling as I am actively using the phone and number in question. Now, I may have to obtain a new number to switch carriers due to this issue. Another concern I have is regarding the automatic billing system. The phone number listed next to Credo on the bill connects to AT&T when called. This unexpected connection raises questions about the billing process. Thank you for your help.

I recently purchased a ZTE phone and was advised to use the smallest card size, which did not work for me. Unfortunately, the tiny piece got misplaced. After a few days, I obtained a new card and successfully inserted it into the phone. However, when I tried to charge the phone, it did not respond. I am being prompted for a member number and password, neither of which I have. I have a bill with no identifying numbers on it. I was instructed to seek assistance by phone, but my phone is non-functional. This situation is affecting my business negatively, and I am struggling to get support. Accessing chat support has also been challenging for me.

I contacted Credo yesterday regarding missing phone numbers. The representative had me reset my phone, resulting in the loss of the remaining numbers. I requested to speak with a manager, who promised a follow-up that never occurred. My phone then completely shut down today, losing all data. Upon contacting Credo for assistance, the representative was unable to help. Despite asking to speak with a manager and waiting for an hour, I was eventually disconnected. When I called back, the service center was closed. After 11 years of loyalty, I did not anticipate this level of service. The employees lacked the necessary expertise to assist, and better support could have prevented data loss. I value Credo's values, but without improvement, I may consider switching to a different provider.

Subject: Assistance Needed with Credo Billing Issue I am reaching out on behalf of my mother, Mary Jean Watson, regarding the account of her late husband, Dale E. Watson (Member #[redacted]). Since Dale's passing in March [redacted], we have made numerous attempts to cancel all of his Credo services after notifying you of his death promptly. Despite our efforts, we are still receiving invoices for his account, including a recent bill reflecting a $7.00 balance. I have had multiple lengthy phone conversations requesting the termination of all services and have also contacted Frontier Communications to disconnect Credo as his long-distance carrier. However, the issue persists, and we are adamant that we will not be paying the outstanding balance. We expect immediate action to cease any further billing, issue a credit for the $7.00 balance, and ensure that no future charges are incurred on his account. Failure to address this matter promptly may lead us to consider canceling our own Credo services, as this ongoing billing problem has been incredibly frustrating in a time of mourning and transition. Thank you for your attention to this urgent matter. Sincerely, Debbie Rice

I have encountered some issues with my Samsung 9 device that I purchased from your store. Here are the details: 1. I frequently miss calls as I can't hear the phone ring, despite having the ring tone volume set to the maximum. Sometimes missed calls don't show up in the recent call list. 2. I am unable to receive voicemails on my phone, and I can't find any option to access or open them. There doesn't seem to be any notification or clickable feature for voicemails. 3. Initially, the battery lasted all day, but now it drains quickly, needing recharging after only a few hours. I suspect unwanted apps are running in the background that I didn't install or authorize. I'm uncertain which apps are safe to uninstall. I don't use games, music, or social media platforms like Twitter, but frequently use text messaging, Facebook, and email. 4. The phone overheats in my pocket, and I have to use the cool-down function multiple times a day.

On November 28th, I requested the removal of a line and was ensured by a representative that the $20 charge for that line would not appear on my December bill. However, the charge did show up. Please address this issue for phone number [redacted]. Thank you. --- Thank you for reaching out to CREDO. Your support request has been received, and a CREDO advocate will contact you shortly. Visit the CREDO Mobile Help Center for assistance in the meantime. We are eager to assist you soon. Sincerely,

I switched to CREDO from another company for the free XE offer. Recently, my fiancé got hospitalized due to Covid, and I require oxygen support. Consequently, we had to cancel our wifi services. I live in a city, yet due to my location in a hollow area, the reception is extremely poor, making it necessary for me to go outside to access the internet. This slowdown in internet services impacts essential aspects of my life, such as medical records, bank account access, and oxygen delivery information. I have not experienced such severe slowing with other providers, leading to dropped calls and an inability to access vital data. I am considering leaving CREDO despite the costs involved because the current situation is unmanageable. It is challenging to secure Verizon service in my area, and I urgently require even slow data connection. I am willing to return the phone or make payments, but this situation needs prompt resolution. I apologize for any inconvenience and seek assistance to address this issue so I can access important information without disruptions. Thank you for your help.

I recently lost my beloved flip phone that I had for a decade. After reaching out to Credo, they provided me with a new flip phone, a $5 monthly bill discount for two years, and a $20 credit. Initially, I was thrilled with the resolution, but now I am dissatisfied with the new phone's poor sound quality and difficult navigation. Upon finding my old phone, I aimed to reactivate it, but was informed it wasn't feasible. I believe reactivation should be possible since the deactivation was done by them. If reactivation is not an option, I am willing to purchase a new flip phone that works as effectively as my old one. I prefer communication via phone rather than email and can be reached at [redacted] on my landline as I do not wish to discuss this matter on my current phone.

I am currently in Norway and am looking to use my cell phone to contact home without incurring expensive charges. To ensure this, I have taken steps to set up my phone by turning on 'airplane mode' to block incoming calls and texts and by turning off 'cellular data' to prevent outgoing calls. I would like to confirm if this setup is correct before proceeding. By utilizing Skype or Facetime over local wifi, I aim to avoid the high international calling fees and only incur basic charges from Credo and local wifi services. I have received conflicting information from customer service, some suggesting affordable international calling rates, while others quoted high fees. I prefer written confirmation to clarify the cost structure. I appreciate personalized assistance rather than generic responses to address my specific concerns during this trip.

On July 11th, I attempted to add a new line and phone to my account with CREDO. Despite being a loyal customer for over 20 years with a strong credit history and no previous issues, the orders placed by phone were inexplicably canceled twice by CREDO due to errors that the sales representatives couldn't clarify. Frustrated, I then tried to place the order online, successfully submitting payment, but the phone was never dispatched, and the status remains unknown. After multiple unsuccessful calls to customer service resulting in vague responses and a lack of resolution, I am left no choice but to cancel the order and request a refund. This experience has led me to consider switching to a different service provider.

I have mailed a certified letter to the Libertyville, Illinois offices regarding my complaint with CREDO Mobile. I have also reached out to the FTC. After numerous failed attempts to resolve issues, I am requesting the termination of my account and a refund. Dealing with this company has been frustrating, and I have wasted hours trying to address the problems. Sincerely, Marta Ulvaeus

I'm a Credo Mobile customer with a Credo Mobile phone number and an iPhone 8 that I'm replacing with an iPhone 11 purchased from Credo. I'm having trouble activating my new phone on the Credo Mobile website. It's not recognizing my phone number or the order number. After a frustrating experience with customer service, I'm hoping to quickly get assistance to resolve this issue and activate my new phone.

My daughter misplaced her phone, which is under my plan. I suspended the number until she got a new Galaxy S22 and a Credo SIM card. When trying to activate it on the Credo website, it displayed "no record found." To resolve this, I accessed my account with four phones, including hers ([redacted]), to reactivate it. Shockingly, the phone seems to be active despite my suspension. It appears someone in South Dakota may be using her number. Consequently, my daughter is left without service.