Brandy Melville Customer Service Issues

On 7/14, my daughter, aged 16, applied for a sales associate position at the Brandy Melville store located at [redacted] SW Bridgeport Rd, Tualatin, OR [redacted]. Shockingly, the store manager used her phone to take a picture of my daughter from the waist down without consent. The manager even stated, "don't worry, I didn't get your face." This manager admitted to showing these pictures to the hiring manager to remember the applicants' bodies due to the high number of applications. This behavior is unacceptable. No permission was sought, and no explanation was given to my daughter about the use of this cellphone photo. I am extremely upset about this situation. I intend to give Brandy Melville an opportunity to address this issue before seeking legal action.

Hello Brandy Melville team, I have purchased items from your store before and have always been pleased with the quality. Recently, I encountered issues with your website that I would like to address. I have a Brandy Melville account that worked well until about a month ago. I am facing difficulty logging in despite entering the correct email, password, and completing the "I am not a robot" verification. The error message I receive states, "There is a problem with the recaptcha code," and I have been unable to access my account after multiple login attempts. I attempted to reach out through the chat feature, but unfortunately, it was not functioning properly. I did manage to contact someone once who helped me reset my password temporarily, but the issue persisted afterward. I value your brand and would greatly appreciate assistance in resolving this matter. My email for reference is [redacted] Thank you.

Hello! I intended to buy two items from the store but found out they are out of stock. Could you please tell me how long it will take for the items to be back in stock? I noticed that because I added them to my cart before they ran out, the website instructed me to contact customer service at [+1[redacted]|tel:+[redacted]-[redacted]] to assist with the purchase. Is it possible for me to get help purchasing the out-of-stock items via email instead of making an international call? Thank you for your assistance.

I would like to inquire about the status of my order, Order No. TA-OR-[redacted], placed on December 1, [redacted]. Upon tracking, the status remains as "processing." I am feeling quite frustrated and would greatly appreciate a prompt response from your end. Despite attempting to reach customer service via phone, I either encounter a busy line or get disconnected, hindering my ability to track the order. This experience has left me very disappointed and dissatisfied. Could you kindly provide an update on when I can expect to receive my order? I am in urgent need of it by tomorrow, Thursday, December 12.

I have been trying to reach out multiple times with no success. My emails keep getting rejected even though I'm using the correct address. This has been incredibly frustrating dealing with your customer service. Recently, I received my order, but unfortunately, one item, the Phoebe Skirt, is missing even though it was listed on the Packing List. My Order # is [redacted].[redacted], Line Order # TA-OR-[redacted]. I urgently need to resolve this issue as I need to mail these items out. Your prompt assistance in this matter would be greatly appreciated. Thank you. - R. W.

I made an online order 12 business days ago, but I still haven't received any shipping notification. The website states that it takes 3-5 business days before shipping. I've tried calling numerous times throughout the day, but I've only reached voicemail without an option to leave a message. I've also sent two emails, but haven't received any responses. The chat feature has been offline for a week. I'm concerned that I may not receive my order in time for Christmas, if at all.

I have been charged on my credit card for items that have not yet been shipped. The website indicated that I would only be charged once the merchandise was shipped. When I call [redacted], a recording mentions all agents are busy and suggests reaching out via email, then disconnects. The chat service is also currently offline. This issue has persisted since Dec 13. I contacted them through email questioning the charge on my credit card without the shipment, and the response after two days was that due to higher holiday orders, there are delays in processing orders this month. However, the reason for the premature charge on my credit card was not addressed.

I placed an order for 3 items online on December 7th. As of today, December 19th, the status is still "processing". I reached out via email to their customer service address yesterday and again today, but have not received any responses. I attempted to call their customer service number at [redacted], but it only leads to a recorded message stating that all agents are busy and then disconnects. I also tried the number provided on the website, but it just continues to ring with no answer. The "chat" link on the site is not functional. I am concerned - are they still operating, or is this a potential scam?

I placed order #TA-OR-[redacted] on December 8, and my bank reflected the payment on December 11, usually signaling shipment. Despite being in California like the company, I received an email claiming shipping uncertainties. We have promptly received items from various locations within days, like a package from Britain in 2 days. This order is essential for our daughter's Christmas, with nothing else to open on Christmas Eve if it doesn't arrive. Several emails seeking updates were unanswered until I received a disappointing response with no concrete information. The promise of 2-day shipping for Christmas Eve was not fulfilled, leaving us with no gifts for a child.

I placed an order for Christmas gifts on December 14 with expedited shipping for delivery before Christmas. My bank account was charged promptly, but unfortunately, my order has not been shipped. Upon checking my account, it shows that the order is still processing. I have attempted to contact customer service numerous times every day since Tuesday through phone calls and emails but have not received any response.

I recently purchased three lavender Rosa sweatpants from Brandy Melville, but only one has arrived despite my order confirmation stating I bought three. I made this order at the start of December, and with Christmas approaching, it's disappointing that they won't reach me in time. This experience has left me dissatisfied and frustrated, as it was my first and will be my last purchase from Brandy Melville. I have tried reaching out via phone and email, but I am yet to receive a response. I hope this issue can be rectified promptly so I can receive the missing items within the next week or so.

I purchased two tops from Brandy Melville and paid extra for 3-day shipping. My account was charged, but I haven't received a tracking number. It's been 5 days, and the items haven't arrived. I've tried calling, chatting, and emailing the company multiple times with no response. I am disappointed with their lack of communication and would like to address this as fraudulent behavior towards customers. My confirmation number is #TA-OR-[redacted].

I received my order #TA-OR-[redacted] on December 12th, but I only opened it six days ago. I intended to gift it to my granddaughter. However, the one size fits all item is too big for her slim 13-year-old frame, and even for me. When I placed the order, I selected the smallest size available, which I recall being small to medium, not one size fits all. I am unable to return it within the 30-day window and I believe it was purchased on sale that day. I am disappointed because she specifically wanted this item for Christmas. Although she usually prefers larger sweatshirts, this one is even too big for my son, who is 6'2".

I am experiencing an issue with my Brandy Melville order. I placed the order on December 4th as a Christmas gift, but it is still showing as "processing." I have attempted to contact them via phone, but have not received any response despite numerous calls during their listed hours. Additionally, I have not received any replies to my emails, and the online chat feature is consistently offline. I reached out to the Miami location, and they mentioned there have been shipping issues causing delays, although my order seems stuck at the processing stage. I have heard that there have been many complaints similar to mine. Given that I will only be in the U.S. until just after the new year, I am concerned about the status of my order.

I have been trying to reach a customer service representative at Brandy Melville without success. The lack of response has left me feeling frustrated and upset. If I do not receive a call back by the weekend, I will have no choice but to escalate this by contacting my credit card company and the Better Business Bureau, although I hope it doesn't come to that. I am currently owed $[redacted].00, and the situation is simply not tolerable. You can reach me at [redacted].

I bought $[redacted] worth of clothes from Brandy Melville, but returned $[redacted] through FedEx Ground. The package reached Brandy Melville's warehouse on Monday. I'm waiting for it to be processed as it's been 7 days already according to their website, which says orders are usually processed within this time frame. However, it's Saturday now, and I've had no luck reaching them by phone, online chat, or through emails. How can I resolve this issue?

I placed an order on December 16th, [redacted] totaling $[redacted]. I opted for 3-day expedited shipping. Today is December 29th, and my order has not arrived. Despite numerous calls to Brandy's customer service, I haven't reached a person or voicemail. My emails received no response, and the online chat feature isn't available. The total amount was debited from my account, and I don't have any information on the delivery status. My daughter had no gifts on Christmas morning, and I urgently need to know when my order will be delivered.

I made a purchase on December 30, [redacted], and as of today, January 9, [redacted], I still have not received my order. To make matters worse, I noticed that I was billed twice for the same purchase. Despite my numerous attempts to reach out to Brandy Melville through all available channels, including phone calls, emails, and live-chat, I have been unsuccessful in resolving this issue. Every time I try to join the live-chat, I either get disconnected or face long wait times without any assistance. I find this situation very frustrating, especially considering the extra charge of $69.95 that I am currently dealing with.

It has been challenging to reach Brandy Melville Customer Service. Despite several attempts, I have been unable to speak with a representative. Phone calls lead to a message stating all agents are busy, prompting customers to email instead. However, after sending four emails, I have not received any responses. Online chat either indicates they are offline or places me in a long queue without any assistance. It's frustrating, and I am concerned about the lack of responsiveness. In my recent order #[redacted].[redacted], only two out of three items were delivered on 12/27. I reported the missing item, the Shannon Sweater, immediately but have not received any communication from Brandy Melville. I would appreciate it if the missing item could be shipped promptly.

I've been struggling to reach customer service for over a week now. Despite emailing and chatting with Athina two days ago, I still have not received a resolution regarding a duplicate order issue. My daughter mistakenly placed multiple orders as she did not receive a confirmation email. I returned the unnecessary items, but only received one refund out of three. Despite providing tracking information showing the return was received, I am still waiting for the remaining refunds. Athina mentioned the package was not yet received, but my tracking information proves otherwise. I've been patient, dealing with this issue for over a month since being charged at the start of December. The lack of response and long wait times on the phone have added to my frustration. I just want my money refunded promptly.