Bose Customer Service Issues

Hi, I recently purchased an external hard drive to backup my entire computer using Windows Backup on Windows 10. Since backing up my PC, I've encountered an issue accessing my Music library in Windows Media through my SoundTouch software on my PC, phone, and iPad. While I can still access and play my music library on my PC through Windows Media, the SoundTouch software is unable to access it for my SoundTouch 10 speakers. The error code [redacted] keeps appearing, even though I've given the software enough time to scan the small 7.1 GB library. I've attempted to uninstall and reinstall the SoundTouch software and set up the library again, but it hasn't resolved the problem. Could you please provide assistance to ensure everything is configured correctly in Windows Media? Thanks, Aaron

I purchased a pair of Bose Quiet Comfort 25 headphones that had a faulty left earphone, so I returned them. Afterward, I bought another pair which worked well initially, but now the left earphone has low volume. I didn't notice this issue within the 30-day return period as I only use them when traveling. I'd like to return this set out of concern for future issues even after repair. I prefer to buy headphones that are trouble-free. Both sets were bought from Amazon. The order number for the current pair is [redacted]-[redacted]. I appreciate any assistance with this matter. Although I am satisfied with other Bose products I own, this particular one has been disappointing. Thank you for your help. Sincerely, Grace C.

I have been experiencing some difficulties with my Revolve Plus speaker since the introduction of new features after my purchase. There is an automated feature that turns on the Bose speakers whenever my phone's Bluetooth is on and connects to the speaker, causing the Bose device to drain its battery even when not in use. This has caused inconvenience, especially when I have charged the device fully only to find its battery level significantly reduced later when I intended to use it on a weekend trip. I suggest adding an option in the app's next version to enable or disable this feature, similar to the voice prompts setting. This issue is also affecting two of my friends with Bose speakers, and addressing this concern would greatly benefit many BOSE users.

Hello, I have owned a pair of Bose SoundSport Bluetooth earphones for slightly over a year. Unfortunately, yesterday they stopped charging. Despite leaving them to charge with the orange light blinking all night, I was unable to power them on. I attempted all the troubleshooting solutions provided on your website and in the community forums, but none have been successful. I am perplexed as to why this issue is occurring. Initially delighted with my purchase of what I believed to be the best earphones, I am now feeling uncertain. I have noticed numerous complaints about similar charging problems from other users, which is disheartening for a reputable company like Bose. I always kept my earphones in a case and ensured they stayed dry, although they did get exposed to sweat during sports activities. Regrettably, my one-year warranty expired just two weeks ago, and I am apprehensive about incurring significant costs to repair them. I am hesitant to invest more money in these expensive earphones. I would greatly appreciate any assistance you can provide. Thank you.

Hello, I am experiencing issues with my replacement pair of Bose Sport Wireless headphones, the order number for the replacement is WH[redacted]5. While working out at the gym, both ears suddenly lost sound, and I heard a loud high pitched and deep buzzing noise from the left side, faintly from the right. Even after turning off the headphones, the noise persisted. I am concerned about the quality as this is the second time needing a replacement. I want to request another replacement. Just to note, I do not expose the headphones to heavy sweat or humid conditions. Thank you.

Hello, I recently purchased a SoundLink Mini II and have been experiencing interruptions while playing music. Despite the song being already downloaded, it stops a few times during playback, which has not occurred with other Bluetooth devices I own. I connected the device to my computer to check for updates and found it was already up to date. Despite this, I proceeded with applying changes, leading to an error mid-update stating the device could not be found, halting the process. Although still connected, I unplugged and reconnected the Bose device to retry, but it then became unresponsive. I could no longer change the language, update, or even perform a downgrade. Now, the device does not power on, and resetting it has no effect. Any assistance would be appreciated. Yasmin

I own a pair of Bose SoundSport wireless headphones. The protective rubber part on the right earpiece, below the on/off button, is starting to come off, potentially exposing it to water damage from sweat. The rubber pieces on the cable ends have also come off, leaving them loosely attached and not providing protection anymore. Additionally, the battery strength has significantly decreased since I first got the headphones. This is my second pair of Bose SoundSport wireless headphones, and I experienced battery issues with the first pair as well. It seems like decreased battery power may be a common issue with these headphones. I understand that getting another replacement may not be possible, but I wanted to bring these issues to your attention to help improve the quality of your products in the future.

Order number: T[redacted]6. I'm seeking guidance on who to contact regarding my $95.00 payment to Bose for a replacement 3CD changer for my Bose Wave System III. I bought two complete systems with deluxe remotes and 3CD changers, cleared the payments for both in time. One for my dad and one for me. Although my 3CD changer had issues previously, it seems to be functioning somewhat better now. However, I find $95.00 a significant amount, particularly considering I'm on a fixed income from Soc. Sec. and need a refund. I never got the promised "free shipping labels" and might have been billed for them. I've always been satisfied with Bose's products despite their high prices, believing they are top-notch. My Wave System III continues to provide me with entertainment regularly. I would appreciate advice on obtaining a refund for the unreceived replacement disc changer. Thank you and warm greetings from The Big Island of Hawai’i. Donald S. [redacted] Hualani St., #5-[redacted], Hilo, HI, [redacted]

I have been a loyal customer of Bose for many years and have spent a significant amount on their products with consistently positive experiences. On 26 November, I purchased a pair of headphones as a gift for my son with Order No. WH[redacted]7. The website indicated a delivery time of 2 to 3 business days. However, it is 29 November today, and tracking still shows "NULL." I have yet to receive the headphones. I am formally requesting Bose to update me on the status of Order WH[redacted]7 and to make a goodwill gesture, such as a credit or a coupon for a future purchase. I value goodwill in business interactions. I have bought numerous Bose products for myself and my family, demonstrating my loyalty. I hope Bose will address this issue with integrity and show goodwill to maintain our future business relationship. Thank you, Jon S.

I recently purchased the Soundbar [redacted] with wireless speakers, and I've been having issues with it stopping after about 2 hours of use. I have to turn off the TV and turn it back on to restore the sound, but then it stops again later. This problem occurs both with the Bose speaker and the TV, and I have a Samsung TV. The serial number is 073992P[redacted]4AE. We had disconnected the soundbar for several months during a remodel, but upon reconnecting it, the issue persists. This has been frustrating, especially as I wear hearing aids. I'm hoping for advice on whether it can be fixed or if a replacement is needed. Thank you, Dean.

Good evening. My husband, currently deployed in Iraq with the Air Force, faces challenges with sleeping in crowded conditions. I am reaching out to Bose to request a donation of sleeping headphones to help improve the rest and morale of the military members stationed overseas. The men in his unit share a cramped sleeping space known as a "chu," making it difficult for all to rest due to different shifts and the need for silence. A pair of Bose sleeping headphones could greatly benefit these airmen by allowing them to block unwanted noises and sleep more soundly. If Bose is willing to donate, items can be sent to Levi Lawinger at the provided address. Your kindness and consideration for this cause are greatly appreciated. Thank you. Respectfully, Rachel Lawinger

I sent my SoundLink Mini speaker to you for repairs in October because it wouldn't charge. I received it back in late November and it was working fine. However, yesterday it started having the same issue again, not charging. It's frustrating to have gone through the repair process, paid for it (which could have bought a new speaker), and invested time waiting, only to end up in the same situation. I expected better service from your reputable company. This situation is becoming exhausting for me.

I received two Bose Soundlink Color speakers for Christmas in [redacted], one for myself and one for my brother. While setting up my speaker, I noticed a blinking amber light on the battery indicator when plugged in, unlike my brother's speaker which did not display this. I assumed it was charging but it never showed the green light indicating full charge after over 4 hours. Even after using it until the battery was low, subsequent charging attempts have not been successful, with the battery indicator continuously flashing red. I tried different cables, reset the processor by holding the multifunction button, and changed outlets, but the issue persists. I suspect that my speaker may be defective and would appreciate assistance in resolving this issue or getting a replacement.

I own a Soundlink mini that I've used only 4 to 5 times since purchasing it 2 to 3 years ago. Unfortunately, it's no longer charging, and I found out it's out of warranty. When I contacted customer service, I spoke to Ace around 7 pm ES time. He informed me that the repair would cost $89 since it was out of warranty. I felt dissatisfied with the repair cost as the unit was hardly used, and I am a loyal Bose customer. Ace mentioned there was no possibility for a free repair or a discounted rate. When I requested to speak to a higher authority, he claimed to be the supervisor. He also mentioned he couldn't provide me with any contact number or email address. This made me feel undervalued as a customer, considering my past Bose purchases. I hope to have my product repaired, but I believe the $89 price is excessive, especially compared to what I originally paid at Costco. Thank you, L. Ali

I have been dealing with this issue for almost a month now without any response or resolution. My QC25 headphones' ear cups have split again. I've had these headphones for about two years and have already replaced the ear cups three times. I love the sound quality of these headphones and have been a loyal customer for over 30 years. When I visited your store in Bellevue, Washington, they were extremely rude when I asked for assistance with the issue. I have contacted customer service multiple times in the past, and this is the first time I have experienced such poor treatment. I believe the ear cups should be replaced without an additional $35 charge. I tried a cheap aftermarket pair, but they are not as comfortable as the original Bose ear cups. I am not seeking a free replacement, just an explanation as to why a $[redacted] headphone is so poorly made and why the customer service representatives are not trained to provide respectful assistance. Thank you, Brian B

I would like to compliment the durability of Bose products. I won a Bose [redacted] system in a merchandising event while working at Best Buy in Tampa. Unfortunately, I lost almost everything in a house fire after moving back to Indiana. Surprisingly, the only item that survived was my Bose [redacted] system, despite heat and water damage. Even with the physical damage, it still functions perfectly. I will definitely recommend Bose products to my friends and family based on this experience. I am amazed at how well it still works. Thank you, Geoff Wadleigh II.

My SoundTouch speaker requires another update. I've attempted this from three devices: 1. Windows 10 desktop: Struggling with an issue where a dialog box prompts for a service to open the file, making it impossible to update the speaker. I uninstalled and reinstalled, but can't find the icon on my desktop after installation. 2. Windows 10 laptop: Encountering app not responding message, hesitant to reinstall after difficulties on the desktop. 3. New cell phone: Unable to sign in as it won't recognize my saved credentials from a password manager. After numerous failed attempts on all devices yesterday and today, I contacted Bose Canada for assistance, only to find their offices closed despite it not being a Canadian holiday. Frustrated with the constant updates and unreliability of the speaker's software, I seek help to ensure this expensive device delivers the amazing sound it promises without such technical struggles.

I own a Bose SL111 speaker. Last night, I heard someone using a 2-way radio through my speaker. I was surprised by the clarity of the microphone clicks and attempts to change frequencies. Being a former radio operator, I know I wasn't imagining this. There's a [redacted]-foot tower with a Ham Repeater antenna nearby. How can a speaker pick up radio signals like this? It happened at 1 a.m. - Glenn Christie from Lake Placid, Florida.

I recently bought 3 Bose L1 compact systems from Jack's Music in North Lampton, Australia, in late [redacted]. While using them for a gig on May 24th, [redacted], one of the speakers suddenly sparked with a loud bang at Tomago Bowls & Rec club, witnessed by CEO Gary A. and others. I took the burnt speaker to Jack's Music the next day, May 25th. This incident is a first in 20 years, and the shop still has the unit. Do I qualify for a replacement for the faulty speaker? Thank you. - Robert Gale (Bobby G) Phone: [redacted] Alt Phone: [redacted] Email: [redacted]

Hello, I am Destul Huff, a loyal Bose supporter. For years, I have enjoyed their products. However, I encountered issues with the wireless Quiet Comfort 30 headphones I purchased two years ago. While I appreciated the sound quality and noise cancellation, people on the other end of my calls complained about excessive background noise. Seeking a solution, I bought the new headphones. Despite better sound quality, the background noise issue persisted. Recently, a high-pitched squeal during calls has become unbearable for both me and the person on the line, disrupting conversations and causing discomfort. I am considering the Jabra 65t as a temporary fix until the release of Bose's Noise-Cancelling Earbuds [redacted] in [redacted]. I am disappointed with my recent headphone experiences and wonder if there is a possibility of a refund or exchange for a more suitable pair.