Boost Mobile Customer Service Issues

I am experiencing issues with my phone due to Boost Mobile's interference from a dish installation. When I visited a Boost Mobile store, they confirmed that my phone was interrupted and advised me to contact them. However, when I try calling [redacted]-[redacted] and other interaction numbers, I receive a message apologizing for the inconvenience. This situation has caused me to be unable to receive text messages, emails, or phone calls due to Boost's interruptions.

I am experiencing phone issues related to Boost Mobile, and after visiting the store, the worker indicated this problem originates from the Boost side. I was reassured not to worry, but my phone must be back on. This situation seems unfair because of the integration with Dish service causing disruptions in receiving calls, texts, and emails through Boost. I believe resolving this promptly is crucial to prevent missing important communications.

I've been waiting for 2 days, trying to contact Boots Mobile, but with no luck. They keep saying they're fixing the issue, but I'm unable to access my account to reboot my card. I really need to get this sorted out, as I can't afford a new phone right now. It's frustrating not being able to send messages, especially to my doctors. I was on hold on their customer line, but all I got was advertisements, no one answered my call, and I got disconnected. It's a disappointing experience.

My phone service is inactive even though the bill was due on 03/7. I tried reaching out through virtual chat, but they mentioned a security breach without affecting the service. Now, I can't use my phone because of this security issue. When trying to reset my passwords, it asks to text a code to my phone, but I can't receive it due to the lack of service. This has left me without a phone, stuck in the Boost Mobile verification process.

I recently visited the store to restore my phone service under the affordable connectivity program. However, the staff seemed unaware of the program, even though the woman who initially enrolled me had advised me to get a new SIM card at the store to reinstate my service after being disconnected for over a month. Unfortunately, the service was not restored, and I had to borrow a friend's phone. The customer service at the store in Shakopee was disappointing. The employees were unhelpful, didn't make eye contact, and made me feel humiliated. Even when I arrived, the door was locked, and I felt like I was inconveniencing them. I hope to find a solution without having to return to that store as the experience was unpleasant and disheartening.

I am reaching out regarding some account discrepancies that require attention. 1. There seem to be two accounts associated with phone number (***). The correct account is: ************. 2. An incorrect account has been linked to the same number: ************. I request immediate deletion of this account. 3. My active email address is: ************************; however, an unused incorrect email, **********************, is associated with my profile and needs to be removed. 4. Due to inheriting a previous phone number, I am still receiving calls for the former owner, "*************", although I am not *****************. 5. Despite system issues, I urgently need to disable auto-pay before **/**/****. 6. I aim to transfer my number to another carrier and require my Samsung phone, IMEI: ********, to be unlocked. Kindly address these matters accordingly. Thank you.

I've been trying to pay my bill this month, but your system is down. I'm frustrated and need help getting it sorted out. I tried using Boost Reboost to make the payment, but I can't find it now. My phone is off, and I need it turned back on promptly. According to the message I received, it shouldn't have been turned off due to the payment issue. I have not missed a payment. My phone number is [redacted]. I would appreciate a swift resolution to this matter. Thank you.

I recently communicated with an individual who claimed to be an expert regarding my unlimited data plan, but unfortunately, the issue remains unresolved. Subsequently, I ended up paying $54 for a $50 monthly plan due to Boost's requirement to download a new app. This marks my second contact with customer service. I am hesitant to submit further payments or participate in surveys without seeing results as advertised. I have faithfully patronized your company for 5 years and have consistently faced these challenges. Please address the data problem promptly, as I am entitled to the services I have paid for.

Boost Mobile's customer service has been unreachable for nearly a month. Dialing [redacted] or the customer service line results in an automated message apologizing for the inconvenience. I'm trying to port my number to another company, but I require a transfer pin that no store seems to provide. Despite being able to pay my bill, getting customer service to assist me is impossible. The frustration lies in being able to give them my money but not being able to transfer my number to a service provider that can facilitate my phone calls. I urgently need the transfer pin number to proceed with the number transfer process.

I recently purchased a phone from Cricket and attempted to use it with their service, but received a message instructing me to contact Sprint to unlock the device. After reaching out to Sprint and waiting for 72 hours without success, they advised me to contact Cricket for further assistance. I've been on hold for 30 minutes, experienced a disconnection, and missed a callback from them. I need someone to reach out to me urgently. My family was considering switching to your service due to our frustrations with Cricket, but this experience has made us rethink our decision.

I am experiencing issues with my account being deactivated for the second time. I believed I was enrolled in the Affordable Connectivity Program for internet service with Boost. I received an email confirming my eligibility and acceptance into the program, selecting Boost as my internet provider. However, when attempting to purchase a hotspot device at a Boost store, I was informed they no longer carry them and advised to use a phone or tablet instead. I opted to use my phone as a hotspot, but my account has since been deactivated. Please reinstate my phone and enroll me in the unlimited data hotspot plan for the Affordable Connectivity Program to resolve this issue. -Nathan H. [redacted] Chillicothe, OH [redacted] Secondary number: [redacted]

I purchased a re-boost card and tried to apply it the day after my due date. However, whenever I call, I am put on hold for almost an hour and then get disconnected. When I tried using the app, it asked for a password instead of my PIN, which I cannot reset as it requires a verification code sent to my phone. Since I cannot receive calls or messages, I am stuck and unable to pay my bill. Being 68 years old and living alone, my phone is essential to me, and I've exhausted all options I could find online since there are no Boost Mobile stores nearby. The closest one is a two-hour drive away, which I am not comfortable making at my age.

I am experiencing issues with fraud on my Boost Mobile account. In January, SafeLink sent me a phone due to my disability. Upon finding out the phone was not compatible, I contacted customer service. SafeLink confirmed Boost Mobile deactivated my number and placed it under my ex-husband's name, Scott L. Despite numerous attempts to rectify this at Boost Mobile, nothing has been resolved. Additionally, I have been wrongly billed twice in February and twice in March for $35 each. I have reported this to my bank and local police. I demand my Boost Mobile account be reinstated under my name and request refunds for the unauthorized charges. As a person on disability, this situation has impacted my finances severely. I insist on being contacted promptly to address this fraudulent activity. Thank you, Penny L.

Hello, my name is Alex Chuc Ayu, and I made the switch to Boost about 30 days ago. I brought my own Galaxy A215U phone, and an agent at a local Boost store helped me activate it. However, since the first day, I've been experiencing service problems. My IMEI number is [redacted][redacted], and the software version is A215USQS8CVI7. I've been unable to make or receive calls since connecting with Boost. Despite multiple attempts to contact Boost for help, I have not been able to speak to a person. Due to my busy schedule, it's challenging for me to visit the store in person. I can only make calls using WhatsApp, Facebook, or play Call of Duty, which is slow to load. If you can't help me fix this issue, I may have to switch back to Metro. Their customer service resolved my problems promptly, unlike the ongoing issues I'm having with Boost after nearly a month.

I have a Motorola Moto G Power running Android 11, and the cell service in my house is consistently weak, resulting in dropped connections to the network. This leads to inbound calls going straight to voicemail without ringing and outbound calls only producing a plunk sound. Power cycling the phone temporarily restores the connection. Other carriers offer signal boosters to address the weak signal problem, typically placed near a window. I contacted Boost Mobile to request a signal booster or a permanent solution, but the service representative informed me that they do not provide this assistance.

I'm using a Motorola Moto G Power with Android 11. Unfortunately, I have poor cell service at home, often only 1 or 2 bars, and my phone frequently loses connection to the network. When this happens, it doesn't reconnect automatically. Inbound calls go to voicemail without ringing, and outbound calls don't connect properly. I have to restart the phone to restore the network connection, but it's only a temporary fix. Other carriers offer signal boosters that can help with weak signal problems like mine. These boosters can be placed near a window to improve signal strength inside the house.

I need the account number and the port out PIN to transfer my old phone number, [redacted], to T-Mobile. I received an Alcatel tablet as a gift in September at Kipona from a local Boost representative for free. Every month, I receive an email from Boost instructing me to sign in. When I do, I receive a message confirming that I am signed in for free and good to go for another month. I must remember to sign in monthly to keep my free service. My email is [redacted] However, Boost has another email, [redacted], I think. The phone number for the Boost tablet is [redacted], but my main phone number is [redacted].

I recently had a frustrating experience with Boost Mobile. I tried to resolve a problem over the phone and through chat but had no success. The recent outage and Boost's response have left me feeling disappointed. Despite this, I want to use the service I have already paid for. I had a Moto G phone with the number [redacted], and my name is Fred P. Schuman. I reside at 98 Cedar Ridge Rd, Newington, CT, [redacted]. I lost the phone a few months ago and only addressed it now. Even though my Boost account showed activity in January, I was told the number is now inactive. I believe I am owed service for a few more months and would like to transfer it to a new phone, specifically a Moto G Stylus, requiring a new SIM card. Please assist me with these issues.

On 3/2/23, I lost my phone the day after paying for my monthly service plan. Unfortunately, the phone could not be switched off, allowing individuals with my phone to steal my identity and take over my life. My phone needs to be disconnected to prevent further misuse. I am seeking a refund for the month of March since I was unable to use my phone and the service was not deactivated promptly. I hope to have the issue resolved and my phone disconnected to stop any ongoing misuse of my information.

I have been struggling to access the new Boost website for several months now. Despite following all the instructions and creating a password, I keep receiving an error message stating "Looks like you entered the wrong password, try again." I have attempted to start over multiple times on all my devices, only to encounter the same frustrating issue. As I am in need of replacing my phone soon, this situation has become incredibly exasperating. Even the new password they provided did not work, leaving me stuck in this cycle of unsuccessful login attempts.