BookIt.com Customer Service Issues

I recently made a booking with bookit.com for a vacation package to Cancun from October 2-9 at the Royal Playa del Carmen. I have been planning this trip since last winter to ensure we got the preferred airfare times without extra fees. I paid $[redacted].91 for the trip using the PayDelay program. Now, only two days later, I see the same trip with the same flights and room available for $[redacted] less, which is frustrating. I am wondering if it would be possible to receive a credit for the price difference. If not, could you please advise on how I can cancel this booking and rebook the cheaper one without incurring additional expenses? I appreciate your prompt attention to this matter. Thank you.

Upon arrival at the airport, my wife and I were informed that our flight had been rescheduled 5 hours earlier, requiring a payment of $[redacted] per person to return home. American Airlines claimed they had notified us through bookit.com. After checking my emails, I found no notifications, with an email on the 17th confirming our flight and accommodations. Our resort's transportation director also confirmed our original flight time for Wednesday, September 19. I am seeking a full refund of $[redacted] as I had to pay extra to avoid being stranded in Mexico. I had purchased insurance precisely for situations like this, expecting reimbursement.

I recently returned from a trip to Dreams Dominicus La Romana, Dominican Republic, where I had a great time. However, I am disappointed with how my reservations were handled. I called on a Thursday night and was advised to book the resort first and then call back the next morning for the airline ticket using a credit from a canceled trip due to my wife's illness. Despite difficulties due to a hurricane, I was ultimately charged more for my ticket. When trying to resolve the issue with Bookit, the representative was unhelpful and rude. I was suggested to reach out for assistance once back home. I hope Bookit can work with me on this issue as I need to use my wife's credit for another trip soon. Thank you for your attention. - Michael V.

I had a terrible experience at this hotel. As a solo female traveler, I chose this place for its amenities and affordability. However, the reality was far from the pictures. The locked lobby door and the unsettling behavior of the staff made me feel unsafe. The room I was given did not match what was promised - no fridge, no microwave, and a disturbing smell. The presence of questionable individuals added to my discomfort. Eventually, I left for my safety and checked into a nearby Holiday Inn. I believe I deserve a full refund of $86.31 for the night. My confirmation number is C#[redacted]. It was a frightening situation, and I shudder to think about what might have happened if I stayed.

I need to change my return flight from Cancun to Juarez through Mexico City on June 23, [redacted] with Interjet. The current departure time is 10:34 pm with arrival at 07:40 am. I was informed it would cost approximately $[redacted] per ticket to switch to an earlier flight. My original booking, part of an all-inclusive package with hotel, had the departure time from Cancun around 4 pm. The flight details were modified by someone, but I'm unsure who.

I made a reservation at Fiesta Inn in Chetumal, Mexico for two adults and one child from March 10th to 11th, [redacted]. Unexpectedly, my 19-year-old son joined the trip, making us a group of four. The front desk informed me that their policy only accommodates three people per room and requested payment for an additional accommodation. Despite my willingness to pay extra for the extra person, the manager, who claimed to be the final authority, refused. I searched for cancellation options on BookIt and Expedia but was unsuccessful. As a result, I had to find a separate hotel and pay extra for my son's accommodation. I am now requesting assistance in obtaining a refund for my initial booking. I am open to covering any cancellation fees. My booking confirmation number is [redacted]48.

I mistakenly booked the wrong resort and immediately contacted them within 15 minutes to switch it to a resort within the same system. Shockingly, they wanted to charge me over $[redacted] for the transfer. They insisted on canceling the initial booking, charging half the fee, and then rebooking at the correct resort. This felt like an unjustifiable charge to me. Consequently, I lodged a dispute with my credit card company. When I reached out to Bookit, Jerry mentioned that it shouldn't be a problem but failed to follow up. I ended up booking directly with the correct resort to secure the room. Bookit contacted my wife, who was unwell at that moment and had no memory of the conversation. They attempted to blame the resort, but the resort mentioned it was Bookit's policy before the 15-day free cancellation period. I am holding my ground and refusing to pay this exorbitant and what I believe to be a fraudulent charge. If Bookit had facilitated the straightforward transfer, they would have still profited from the booking. -RH

After spending 5 hours on hold, I successfully switched my Punta Cana trip booked through Bookit.com to a Bahamas trip. However, one detail was missed - canceling the airport transfers for Punta Cana. The agent tried transferring me to the activities line to make the cancellation but the call got disconnected. My Bookit ID is [redacted]7 and the roundtrip transfers were with BD Travel. I need to cancel the Punta Cana airport transfers for 2 people. I have already made new arrangements for my Bahamas trip. Kindly refund the funds to the original credit card used for the initial booking. Thank you for your assistance. If needed, you can reach me at my cell number, [redacted]. Thank you, P. Stonaker.

I need assistance with re-booking my vacation. My original booking number was [redacted]7, and I cancelled the trip on June 28th. The trip was for 4 adults in July. I have been trying to re-book for 3 weeks now. After cancelling, I was promised a call within 72 hours, but when I followed up, I was instructed to fill out a rebooking form and still didn't receive a call. I contacted customer service on July 1st and was assured a call that day, but never got one. The next day, I was told to wait another 3-5 days. I am looking to reschedule for the same dates, July 15th to 20th, but am concerned about price increases. I have been checking daily on your website and noticed the price has gone up by about $[redacted] per day. I just want to know the status of my re-booking. Thank you for your help.

I canceled my trip in April due to my mother's illness and subsequent passing. We had travel insurance from Travel Guard. After canceling, the hotel refunded us, and Travel Guard reimbursed $[redacted], but I am unsure about the amount. Travel Guard mentioned that the figure was provided by the booking site. Now, we are waiting for the airline refund. Should I contact the airline or will the booking site handle it? I have been unable to reach anyone for assistance. Please clarify where the remaining refund will come from. Thank you, Joy Smith, BookIt ID: [redacted]5.

I had a booking to Cancun, which I canceled over 3 months in advance. Even though I paid $[redacted], I only received a refund of $74. I disputed over $[redacted] with my credit card company, and $[redacted] was charged back. However, Book It rejected my dispute. Upon reviewing my original booking email, I discovered they had updated the terms and conditions to include a $[redacted].40 cancellation fee, which was not disclosed when I made the reservation. This fee was also added to the hotel and resort terms. I'm frustrated by the lack of transparency and feel they are unfairly targeting me by modifying their policies after I disputed the charges. Initially, all that was communicated was a $25 per person hotel cancellation fee. I canceled via phone, banking on American Airlines' e-ticket policy to rebook flights. I believe their actions are deceptive and manipulative, seeking to profit at my expense.

I recently booked a reservation for my fiancé and myself using Bookit, a site we trust. However, during the booking process, the website kept freezing intermittently. Despite entering our information correctly, I ended up receiving a confirmation with my name repeated twice on both flight tickets. This mistake has left my fiancé without a ticket. After calling customer service and waiting on hold for an hour, I was informed they couldn't assist me with this issue. The errors seem to be a result of website glitches, and unfortunately, I haven't received any help in resolving this matter.

Hello! I recently made a reservation for a trip to Cancun. When I tried to pay off my balance in full to save $45, I ended up being overcharged. The total in my email is $1,[redacted].43 for a four-night stay including taxes. On Saturday, the 8th, I made the first payment and deposit, which appeared as two charges on my card - $84.98 and $98. Today, I paid the remaining balance in full, $[redacted].43. However, the total of these payments adds up to $1,[redacted], which is $40 more than indicated on my booking confirmation. Consequently, I should have saved $45 for paying in full, leaving me short of $80. I'm looking forward to a prompt response. Thank you!

I have a reservation with bookit.com for a flight to Jamaica on Saturday, 3/21/[redacted]. Due to the impact of COVID-19, I've been trying to reschedule my trip for a later date. So far, I've spent a total of 5.5 hours on hold with various phone numbers provided by bookit.com, only to be transferred to the flight change department, which has limited hours. Despite several attempts, each lasting 1.5 - 3 hours, I keep getting disconnected before speaking to anyone. I've tried calling back on all their toll-free numbers, but I continue to face long hold times followed by disconnections. I understand they are dealing with a high volume of calls, but given the significant amount I paid for this vacation ($7,[redacted]+), I am eager to speak with someone and resolve this issue without being disconnected.

I'm Nawal Faris-Cochran. I booked a trip for 3 people to Punta Cana from 04/16-04/23/20. My booking ID is [redacted]7. I attempted numerous times via phone and chat to contact Bookiy.com to cancel my trip due to the Coronavirus travel advisory, but was unsuccessful. After cancelling online, I was only notified of a $[redacted].00 refund, not the expected $[redacted].00. Where is the remaining amount? I also reached out to American Airlines for a refund on my flights but was informed that they do not issue refunds. They suggested a free change, yet cannot provide the flight charge details. This situation has been distressing and frustrating dealing with Bookit.com. Can someone assist me in recovering my money?

I am seeking a refund for my recent stay at the Inn at Highway 1 in Lompoc, California. I was charged excessively for dirty towels, citing them as losses, despite the establishment having daily maid service and on-site laundry facilities. They charged me $20 per towel and are holding onto my deposit. Upon checkout, the staff did not conduct a walk-through with me, claiming they took photos instead. Due to a family emergency, I had to leave abruptly without the opportunity to review the room with them as I usually do. The receptionist supervisor, who is withholding my deposit, did not perform a walk-through either. I am still awaiting the refund to be credited back to my card or for the deposit to be released. Additionally, I was charged more than the initial total for my booking.

I reserved a vacation through Bookit.com on February 20, [redacted], at the total cost of $1,[redacted].83 for a trip to Cancun, Mexico. The trip included both the hotel and flight arrangements. I departed from San Francisco, CA airport on March 13, [redacted], and arrived in Cancun the same afternoon. The hotel in Cancun informed me on March 18, [redacted], that they had not received any payment details from Bookit.com, despite other guests experiencing the same issue. I made numerous attempts to contact Bookit.com via phone and email but was unsuccessful. Upon trying to leave Cancun, the hotel demanded payment, so I ended up paying them directly $1,[redacted].20. My attempts to reach Bookit.com have failed, and even my bank refused to help me. This experience has left me feeling frustrated and cheated, making me reluctant to plan any future vacations. I seek assistance as I have been left without any support.

On February 14, [redacted], I made reservations for an all-inclusive stay at Holiday Inn in Montego Bay and booked other activities for my trip scheduled for March 19, [redacted]. Due to COVID-19 travel restrictions, I had to consider postponing. Before making a decision, I reached out to Bookit and obtained a letter ensuring that the charges would be honored until the end of the year. However, when I contacted Holiday Inn recently to reschedule, I was informed that Bookit.com had not made any payments. I am now seeking a refund from Bookit.com as I was under the impression that I could use the charges by year-end, which is why I did not request a refund back in March. I kindly request a refund to my credit card. Thank you.

Dear BookIt.com, I hope this message finds you well. I am reaching out to discuss a potential partnership opportunity for our company, Kiwi Tours based in Christchurch, New Zealand. We specialize in offering self-drive, private driver, and escorted coach tours throughout New Zealand. As a locally owned and operated business with a focus on providing bespoke itineraries, we pride ourselves on delivering high-quality travel experiences endorsed by Qualmark accreditation. For testimonials and reviews from satisfied customers, please visit: www.realnewzealandtours.com/Testimonials/. We offer 24/7 free helpline support, personal airport meet and greet services, and generous commissions. With over 28 years of experience, we are committed to helping your clients create unforgettable journeys in New Zealand. I am excited about the opportunity to collaborate and assist in enhancing your clients' travel experiences in New Zealand. Warm regards, Geoff Venning Owner, Founder, Director Real New Zealand Tours Limited www.realnewzealandtours.com

I had booked a vacation package for March 16-20, [redacted], but due to COVID-19, it had to be canceled. The stay at the Grand Palladium in Jamaica was canceled and refunded by Bookit.com. However, I still need to get a refund for the Air Canada flight booked through the same site. Even though we did not purchase cancellation insurance since we had no plans to cancel, the situation with the virus forced us to do so. I am concerned about possible flight disruptions with Air Canada and am hoping for a full refund. Air Canada has mentioned converting our tickets into a Travel Voucher for future use. I am eager to hear back from you soon regarding what can be done to assist in this matter. Thank you in advance.