Bob's Discount Furniture Customer Service Issues

I recently experienced difficulties with a recent furniture delivery from Bob's store in Waldorf, Maryland. After the passing of my husband and mother, I encountered a damaged chair during delivery. Despite the helpfulness of the delivery team, the chair arrived damaged, requiring repairs. I faced extensive wait times on the phone to address the issue. I eventually opted for a gift card for the inconvenience. As I work from home like many others, the delays were frustrating. Despite the challenges, I appreciate the professionalism of the delivery team. I am seeking a discount on a grey desk as a resolution to the chair problem. I hope for a prompt response and resolution to improve my overall experience with the company. Best regards, Rebecca B.

I recently received my furniture, but unfortunately, it arrived without the legs. I've been attempting to contact Bob’s furniture for the past three days without success. The options provided when calling do not address my specific issue. I urgently need the legs for the corner piece of my sectional and I also require the sectional to be braced together. The item in question is the Katie Charcoal Corner, included in order number[redacted]. I attempted to email my sales Associate using the email address on their card, but it was bounced back, presumably blocked by the corporation. This entire situation has been incredibly frustrating, and I am disappointed by the lack of assistance following the purchase.

Caution for Buyers: Be Cautious before Considering this Store!! It's important to note that while Yelp rates this store at 1.5 stars, Google rates it at 4.7 stars, which is a significant difference. There is a suspicion that paid reviews might be influencing this disparity. My experience pertains to Bob's Discount Furniture and Mattress Store near Tyler Mall in Riverside, CA. Reading through the numerous negative reviews regarding missing or damaged pieces, late deliveries, and unprofessional delivery drivers, it seems I share a similar ordeal. Upon receiving my purchase, I discovered incorrect furniture legs for the items I bought. These legs did not match the furniture pieces and required tools I did not possess, making the entire process inconvenient and frustrating. When reaching out to customer service, I was promised a swift solution, only to receive a delay notification of up to six weeks, which was unacceptable. Even speaking with the store manager, Joann, yielded no solution or empathy for the situation. This experience has left me disillusioned, contradicting the store's supposed dedication to customer satisfaction and value. Proceed with caution when considering this establishment and take heed of potential discrepancies between reviews.

On 10/4/20, I bought a recliner, chaise lounge chair, and reclining loveseat expecting delivery by 12/19/20. However, on 12/18/20, I got a text about a delay in one item. Only the recliner arrived on the expected date. Despite visiting the store, I was informed the remaining items would be delivered on 1/5/21. On the delivery day, I received the chaise lounge and end recliner but not the loveseat, without any prior notification of the delay. When the deliverymen came, I hesitated to sign as the loveseat was missing. Attempts to reach customer service by phone have been unsuccessful. The lack of professionalism, poor communication, and unavailability of the loveseat has been disappointing. An estimated delivery date, an apology, and better communication are expected. It's frustrating to have only one piece of furniture for a family of 5.

Claim # [redacted]: In July [redacted], I bought furniture for my son's new home. I find it disappointing that the bed has broken again, and the warranty company is rejecting the claim. My son wouldn't intentionally damage his bed. It's frustrating that they suggest it's not an accidental claim because he's honest. In my 30 years as a store manager, we never turned down an honest claim. I urge Bob's to do the right thing and repair the bed for approximately $[redacted]. If I had seen negative feedback before my purchase, I might have chosen a different store. Now is the chance for Bob's to resolve this and prevent further negativity. Order # [redacted]2, Customer [redacted]. Looking forward to your response. Thank you, Patricia Bartold.

I bought reclining furniture from your Brown Deer, WI store on March 20th with delivery set for March 27th. We were told the delivery fee included set-up. Upon delivery, I explained the couch needed to be separated into three pieces to fit into my basement. The delivery team claimed it couldn't separate, but I knew it could as I did it before. After discussing, they placed the loveseat and left the couch in the garage. I later separated and moved the couch into the basement myself, which took an hour. Since delivery was supposed to include set-up, I'm requesting a $75 refund for my effort in assembling the couch. Two pieces were brought in, and I handled the other three. Looking forward to your reply. Thank you.

For several months, I have been trying to get help with my new recliner from Bob's Furniture. I am semi handicapped and rely on my recliner for sleep. Despite multiple messages and speaking to different people, there has been little to no progress. A Bob's technician visited three weeks ago and identified the need for a part, but it's unclear how long it will take to arrive. The chair is deteriorating, causing discomfort and difficulty sleeping. I urgently need this issue resolved as it is impacting my health. Please reach out to me promptly. Thank you. Email: ribboninthesky2013@[redacted], Phone: [redacted] - Jennifer M. from Hicksville, NY.

I purchased a sleeper sofa in July [redacted], but it arrived defective with an inoperable mechanism. Despite being given multiple delivery dates for the replacement part, it was not resolved until March 31, [redacted]. The repeated delays and the installer not showing up on March 23 caused a lot of frustration, especially since our summer home is [redacted] miles away. We are requesting compensation for the ordeal. Melissa at the Grand Rapids store was helpful, but we were informed that Corporate would handle any compensation issues. I have my eye on a kitchen set in Orland Park, IL, but my husband is hesitant to make another purchase after this experience. If you need more details, please let me know. Thank you for your assistance. Kathy S.

I placed an order for two sets of furniture. The Magellan set was supposed to arrive in mid-April, and the Titan set is expected in mid-May. I've contacted customer service three times regarding the Magellan set. During the first call, I was given a delivery window for the week of 4/11/21, which turned out to be false. After the second call on 4/19, I was provided with a scheduled date of 4/29/21, but I never heard anything. Today, when I called, I was informed that the new delivery date is May 20, but I have yet to receive an email as promised. I tried reaching out to our salesperson for help, but they haven't returned my call. I need a confirmed delivery date in writing as soon as possible. Our rooms are empty because we prepared for the furniture based on the estimated delivery dates. I feel the need for reassurance as we are now at 6 weeks of waiting, with doubts about the new date of May 20 (9 weeks). The customer service has been nice but inconsistent and unfulfilled. I am requesting a reliable written delivery date and also suggest waiving the delivery fee. Thank you.

Today was the scheduled delivery for an item I waited over two months to receive due to a backorder. A customer service representative informed me that the delivery was here, so I requested to speak with the driver for their location. Upon checking outside, I couldn't find the truck anywhere, and after searching the entire apartment complex, I realized the driver had left without notifying me. Now, I've been told that an approval is needed before they can attempt delivery again today. It's frustrating to be left in the dark like this. If there was a way to directly communicate with the driver, it could help avoid these situations. Additionally, I paid for assembly services, adding to my disappointment. I hope to resolve this issue and would appreciate a follow-up from the company.

I would like to report an incident that occurred at Bob's Discount Furniture in Langhorne, PA. My girlfriend was assisted by a salesperson named Bridget and another gentleman. While my girlfriend was filling out paperwork for a credit card, she had an envelope containing approximately $[redacted] in cash. We visited the store the next day to speak with the manager about our concerns. Bridget seemed caught off guard, and I suspect she may know something about the missing money. I hope this matter can be resolved promptly. For further assistance, please contact me at [redacted]. My name is Don Duffy.

Hello, I am contacting you regarding the service request you can find below. My claim under the goof proof plan to replace my couch was recently denied because I did not report the damage within 30 days, according to Bob's Furniture. I am disappointed with this decision and blame Bob's Furniture for it. When I initially spent over $5,[redacted] at the Orange, CT store, my couch broke months later due to accidental damage in 06/[redacted]. Customer service only offered a partial refund, which I accepted, but they did not offer to send a technician to assess if the couch could be fixed. When I called customer service recently after moving to a new place, I was told a technician could now come out but later found out my claim was rejected. I wonder why I was not given the option for a technician to assess the damage when I reported it in 06/[redacted]. If I had known then, I could have filed a claim under my original warranty. Now my warranty has expired, and my claim was denied, leaving me with an unusable couch. I kindly request a review of this situation and hope for a full refund or a replacement due to the lack of technician assessment back in 06/[redacted]. Thank you

Good afternoon, I wanted to bring to your attention a delivery driver who is currently under investigation for multiple counts of sexual assault involving an 8-year-old child. This individual is employed by Mauricio's Home Delivery Services as a subcontractor for Bob's Furniture, with operations based in Aurora, Illinois and Appleton, Wisconsin. The driver in question, Bulmaro Martinez Quinonez, is also being investigated for identity theft. It has been discovered that he is an undocumented immigrant who previously used the alias Jonathan Martinez Rios while working as a driver for Bob's Furniture. The case was initiated in Depere, Wisconsin on August 16th, [redacted]. Following an investigation by the Department of Social Services, Martinez Quinonez has been found guilty of sexual abuse, resulting in a substantiated record of maltreatment. As a result, he is prohibited from being in the presence of children or serving as a caretaker. Please join efforts to ensure public safety by removing this individual from environments where children reside. If you require further information, please do not hesitate to contact me.

I recently received a couch from Bob’s Furniture, and unfortunately, it arrived with a tear. They have offered to replace it, which is appreciated. However, the couch has a strong chemical smell that I can't seem to get rid of. This odor is particularly concerning for me as I suffer from asthma and COPD. I contacted customer service, and they have agreed to replace the couch, but I am worried that the new one will have the same issue. The delivery date for the replacement couch is set for April 7th, which is a lengthy wait for someone with health concerns. I am currently trying to return the couch and get a refund, but I am struggling to get assistance with this matter.

I am experiencing great frustration with my accidental claim with Bob's Discount Furniture and their lack of consumer consideration. I submitted a claim for my Elevation Dining Room bar set that remains unresolved. Despite taking months to review, the claim was closed due to what the reviewer claimed was a delayed response on my part. The set, which I have owned for less than three years, is poorly made, causing it to creak and shake during use. Initially excited to find a suitably sized set for my small 55+ senior apartment, I have been let down by its subpar quality. Issues started from delivery with a splintered leg, and subsequently, a cracked table surface and a bar stool collapsing under minimal weight. The sound of cracking emanating from the table is concerning, rendering the bar stools unsafe and unused. Despite fulfilling my installment plan, I am left without a functional dining set. Providing additional images of the damage led to further requests, adding to my frustration. I implore Bob's Discount Furniture to address the matter promptly and responsibly, as the burden of proof lies with them as the seller. At my senior age and fixed income, I seek a resolution that does not involve repair or replacement due to concerns about longevity. I appeal for the company to offer an alternative product or refund to rectify this situation satisfactorily.

To whom it may concern, I am Joe Turcio, the Program Outreach Coordinator for the Central Hudson Commercial Lighting Program. During my recent visit to your Poughkeepsie, NY store, I observed that the lighting is still fluorescent. Our program specializes in assisting companies in transitioning from fluorescent to L.E.D. lighting, providing cost savings on electricity and creating a better lighting environment for customers and employees. Upon speaking to Terence Johnson, the Store Manager, he suggested I contact Corporate to arrange a complimentary assessment at the store. However, I have encountered challenges in getting approval for this assessment. Once completed, we will send the assessment results to the appropriate person, outlining the potential savings and the Funding allocation for your project. You can reach me at [redacted] or [redacted] I am eager to assist Bob’s Discount Furniture in upgrading their lighting system. Sincerely, Joe Turcio

Dear Bob’s Customer Service, I am reaching out to express my immense frustration with my recent experience with Bob’s. Despite purchasing a bed, dresser, and nightstand from your Huntington Beach store and paying in full for delivery to my Orange County apartment, I have encountered numerous disappointments. Upon delivery, I received an incorrect bed and after requesting a replacement, the same wrong bed was delivered a week later. The lack of efficiency in the delivery process, coupled with uncooperative and unsympathetic staff, has led to ongoing issues. Miscommunication via text messages and phone calls, as well as delivery drivers going to the wrong address, have caused significant disruptions and inconvenience to my daily life. I insist on receiving the correct item promptly, without further disruption, and request a refund for the bed. This experience has left me deeply dissatisfied, and I hope for a quick resolution and assurance that steps will be taken to restore my trust in Bob’s customer service. I look forward to your prompt assistance in addressing these concerns.

I purchased a bed frame online for pickup at a furniture store, but when I checked my order status, it showed as unpaid. However, the payment was deducted from my bank account. Despite calling four times, the store claims they have no record of payment. My frustration grew when they offered no solutions, leading me to contact my bank to resolve the issue. I am disappointed with the lack of assistance from the store and their failure to acknowledge the problem. I am now unsure of what steps to take next and simply want a refund as this situation is becoming unreasonable.

I have previously contacted your corporate office regarding Mr. Pope at the Miamisburg Centerville Road store in Dayton, Ohio. I informed your managers and corporate that he is a pedophile and a narcissistic individual who has stolen from me. Despite my efforts, your store is protecting him. Charges are now being filed against him for his actions. If he is arrested in your store, I will also take legal action against your store for being complicit. Mr. Pope has also stolen from my storage unit, and I will press charges against him. It is concerning that individuals like him are working at your store, and I will make sure this information reaches the public. If you choose to continue employing him, the consequences will be on your hands.

I have been trying to order the same power cord for my sofa from your company. The first time I attempted to purchase it, the wrong part was sent after nearly a 2-week wait. I reordered it, and after another 2 weeks, the part was sent to the incorrect address. This resulted in more waiting. After ordering it once again and waiting for 3 weeks with no communication, I called customer support, only to find out the item was out of stock and not arriving until February 7th. This experience has been disappointing. I had planned to buy a bedroom set from your company, but I am reconsidering due to this ongoing issue. I hope we can resolve this matter promptly. Thank you.