Bob's Discount Furniture Customer Service Issues

Good afternoon, I'm Jared Wonderly. I purchased a king-size bed around 1 1/2 years ago and recently noticed a significant dip where my wife and I sleep. This has caused me chronic lower back pain, which has improved when not using the mattress. I would appreciate it if someone could get in touch with me to discuss potential solutions. Thank you for your attention to this matter. Phone: [redacted]. Regards, Jared.

I had a delivery scheduled for today between 10am-2pm. The delivery driver called at 8am, 14 minutes away, but I wasn't there. I had to take an Uber to make it in time for the delivery. Despite numerous attempts to update my phone number, the driver still called the wrong one. Customer service informed me the delivery window had changed to 8:30-12:30 without notifying me. I requested a refund for the delivery fee after the inconvenience, but after a 45-minute call, I was told to call back later for the refund. It's frustrating to spend more time on hold for their error. The bed was delivered incomplete, and I was informed I'd have to wait almost a month for the missing part, which is unacceptable. When I called to confirm the refund, no one responded. I won't purchase from this company again.

I had a very disappointing experience with a representative from your company recently. In [redacted], we bought a recliner that appeared to have a seat malfunction last week, rendering it unable to recline. We contacted customer service, and Christopher (Truck #Z621) visited our home today to assess the chair's condition. He concluded that it was unrepairable and needed to be replaced. When I inquired about our options for a new chair, he suggested I ask someone on the phone. Although I agreed, I requested that he inform my absent husband of the situation before leaving. Despite my understanding and only needing a moment of his time, Christopher abruptly left without explaining, showing disrespect as a service provider to a customer. I find this behavior unacceptable and extremely disheartening. I am hopeful that a company representative can reach out to me via email or phone to address this issue promptly. Gail Cohen [redacted] [redacted] [redacted] Please note that I have already provided this account of the incident to two customer service agents at (tel # [redacted]) - John (who left me on hold for 6 minutes) and Jessica (ID #[redacted]).

I have been trying to contact Bob's Furniture in Carle Place, Long Island since April to resolve an issue with merchandise I never ordered or received. Unfortunately, I have been unable to reach anyone at the store. Jennifer from their office initially took my information and filed a claim regarding the items. Despite several follow-up calls, I have not received the promised call back. A gentleman at the store mentioned a claim in my account but I have yet to receive the credit of $[redacted].54 from Wells Fargo. I did not purchase the side chair in question and I would like the amount credited back to my account promptly. This experience has left me dissatisfied, and I will not be recommending Bob's Furniture to others in the future.

My name is Mandy Papale, and I currently reside in a shelter due to domestic violence. My husband, an Iraqi war veteran, posed a severe threat to me and our two young children. Fleeing quickly, we left without much, even lacking shoes. I've been fortunate to secure housing through a program, but we lack furniture. I've heard that Bobs is known for assisting charities, and I've tried reaching out to other organizations with no success. All I wish for is to create a comfortable home for my children. Our current location is confidential for safety reasons, and obtaining child support is not an option at this time. Please consider helping us in any way you can.

I am Jennifer G. I recently had an interview at the Rockville Pike store with Cassandra, James, and the general manager, Corey. They informed me that I got the job and to wait for an email. After not receiving anything, I followed up, and Cassandra mentioned they had sent an email. I clarified that I didn't receive it. When I asked for it to be resent, I was told it couldn't be done, which I found very disappointing. I have never experienced such poor customer service before. I would appreciate a contact number to address this issue and file a formal complaint.

We bought a sectional furniture from your store, but within 2 years, a piece of it has collapsed and sunk. We were under the impression that there was a 5-year warranty, but I was informed otherwise when I called today to report the issue. The experience was frustrating as I waited on hold for over 25 minutes, and the initial representative I spoke to was rude and inexperienced. After finally getting through to a manager named Andrea, she handled the situation professionally and was courteous. It was a relief to finally speak to someone who cared about their job and the customers.

I am in need of assistance regarding a lost gift card worth $[redacted]. After speaking with customer service, I was informed that I could have it replaced. I possess both the card number and the original purchase receipt. Despite sending multiple emails, I have not received any response. This situation is pressing as I am struggling with receiving shipments to my new home in Oregon. I am concerned about the security of my gift card. The lack of response from the corporate office is frustrating considering their emphasis on customer care. I urge whoever is responsible to please reply to my email promptly. Your attention to this matter is greatly appreciated. Thank you, B. Whitehead.

It is with regret that I write this letter. Almost two years ago, I bought my dream home. I was eager to furnish it and Bobs Furniture was where I knew I could make it a reality. Choosing the “Ashton Sectional” set was a challenge but when it arrived, I was thrilled. Sadly, the love affair with my new set was short-lived as issues arose quickly. The set appeared worn with lint balls, sunken cushions, and an overall tired look. Despite contacting Bobs and having an inspection, the proposed solution of just replacing cushions was unfulfilling. I invested over a thousand dollars in this set and expected better quality. Seeking other options, I want to restore the initial joy I felt with my purchase. The lackluster customer service experience, including a dropped call from a disinterested supervisor, further disappointed me. I hope to reach a resolution beyond simply new cushions. Contact me at [redacted] to discuss this matter further. Zulma Lopez Ramos

I bought a furniture set in June, and I purchased a protection plan. The couch hinges were broken, the leather was torn in multiple places, and threads were lifting. I called immediately for a return and was given a date for the exchange. However, Bob's delivery never showed up. After contacting them again, I was informed that I would have to wait until late August or early September because there were no more sets available in the United States. I have been waiting for a replacement for three months now. I reported this issue two days after receiving the set. Unfortunately, my infant has been injured twice from falling between the couches that I am trying to keep together to prevent him from cutting himself.

Our order number is [redacted]3. We received our delivery at 6:00 a.m. We are happy with the sectional, but the swivel chairs are a different color from what we saw in the store. Unfortunately, after the delivery, we noticed that the Grey chair has a blue cast and doesn't match with the rest of our warm grey living room decor. The Camel chair we wanted was not available in-store. We would like to exchange the Grey chair for the Camel one. Could you please arrange for the delivery team to pick up the chairs? Thank you for your assistance.

I visited Bob's Furniture on October 2, [redacted], at [redacted] W Fullerton Ave in Lincoln Park. I bought a bedroom set (Vogue) with a planned delivery date of October 9, [redacted]. The salesman mentioned the possibility of an earlier delivery on October 5, [redacted], which I accepted. However, despite the promise of a call on October 3, [redacted], regarding the potential earlier delivery, I never received one. Instead, on October 7, [redacted], I received an email instructing me to contact Bob's. The store representative informed me that my order was not in the system when I called. After a frustrating conversation with the general manager, Maurice, who was dismissive and unhelpful, I was promised a $[redacted] credit for the inconvenience, which has not yet been applied to my card. When I inquired about the delay, I was informed it could take one to two billing cycles to process. Feeling let down by the experience, I plan to escalate the issue by contacting corporate and sharing my dissatisfaction with their customer service practices.

I am writing to express my frustration regarding the recent safety issues with the bed I purchased for my son. The bed collapsed the first night he slept in it, and despite attempts to repair it by gluing and taping, it collapsed again the next time he used it. The replacement parts provided were not sufficient, and I feel it is unfair to only replace certain components of the bed, leaving the safety concern unresolved. This has caused great inconvenience, with multiple visits to the store, additional costs incurred, and time off work for failed deliveries. I have tried to follow up on the issue through calls, but have not received a satisfactory response. As a single mother, I cannot afford to take more time off work and need a prompt resolution to this matter, including a refund and appropriate compensation for the significant inconvenience and safety risk posed to my child.

On October 21, [redacted], I purchased a queen mattress and box spring, a twin mattress and box spring, and frames for both. Additionally, I bought a loveseat, a car mattress protector, a dresser, and two nightstands. Upon pickup on October 22, [redacted], I realized the twin mattress and box spring, as well as the frames, were missing from my receipt. Although I was given a $50 gift card, I still had to pay for the missing items. I feel disappointed by the oversight and believe I should receive compensation for the inconvenience. My customer number is [redacted], and this occurred at the Southington store. Thank you for your attention, and I look forward to your response.

I had an extremely disappointing experience with Bob's Discount Furniture recently. I paid for a bed in cash on November 5th, and the scheduled delivery for November 8th had to be changed to the 10th due to work reasons. Upon my return, I found out the bed was out of stock but was not informed by their customer service. After multiple calls, I was told the delivery would be on the 20th without any empathy or helpful suggestions. My interaction with a supposed manager named Dominique was unprofessional and lacking empathy, as I was told to "reel it in" when expressing my frustration. It was clear that the customer service agents at Bob's Discount Furniture were not properly trained to handle situations with care. I am deeply disappointed and will not be giving them my business again. I feel compelled to share my negative experience to prevent others from facing similar issues with this company.

I recently purchased a sofa bed, but it was too large to fit through my doorway. I visited the Riverhead Long Island NY store where I usually deal with Patti. Patti was very helpful in assisting me with selecting a new style. During the transaction, I inquired about the 0% financing for 12 months on my Bob card. When I spoke to the manager named Cindy, she was uncooperative and displayed a poor attitude. Despite my polite requests and feedback about her behavior, she remained unprofessional. I attempted to contact the customer care office to file a complaint but was unsuccessful. Due to this negative experience with Cindy, I have decided to cancel my order. It's disappointing to witness such behavior from a manager, and it has impacted my perception of the store. I will be notifying them about my cancellation. Thank you.

Today, November 15, [redacted], I received a table and chair set, but unfortunately, one chair was a different color. The delivery team took the wrong chair, promising to call within 15 minutes for a replacement. However, no call came. I've spent hours trying to reach someone, currently waiting for 22 minutes on hold for customer service. I have other furniture expected for delivery at [redacted] Morningside Drive, Franklivlle, NJ, but I ordered this set in time for Thanksgiving. Despite the beautiful furniture and excellent delivery service, the lack of customer service is disappointing. I hope for a resolution and can be contacted at [redacted]. Thank you, Kristie G.

We experienced another delay with Bob's service call this past Saturday, leading us to reschedule for this Friday, marking the sixth week of ongoing delivery and service issues. Repeatedly waiting for appointments has been frustrating, with long customer service wait times adding to the ordeal. We are hoping for a resolution soon and expect some form of compensation for the time wasted. If this isn't addressed satisfactorily, we may have to sever ties with Bob's completely.

Subject: Unreasonable Delivery Charge Dear Saugus Ma Store, I recently visited your store with plans to purchase your $[redacted] bed, but I was taken aback by the steep $[redacted] delivery fee. This discrepancy in delivery charges between your high-priced and mid-range beds seems unfair. I believe that the delivery cost should be consistent regardless of the bed's price. Is there any possibility of adjusting the delivery fee or offering a discount on the protection package to accommodate this issue? It is challenging to justify such a high delivery cost for a one-hour service, especially when comparing it to the cost of the bed itself. If a resolution cannot be reached, I may have to explore other options with your competitors. It is disheartening that neither the salesman nor the manager could address this concern during my visit, especially when dealing with a significant purchase like a $[redacted] bed. I hope we can find a solution and salvage this potential sale. Thank you for your attention to this matter. Best regards, L.E.

I am experiencing employee issues and need guidance on how to address the mistreatment I faced. I was let go on 11/17 in a very disrespectful manner. The head manager prematurely started the termination process even before confirmation. This unprofessional handling of my termination deeply upset me, triggering my anxiety attacks. Instead of selling furniture, I was instructed to continue working until HR formally terminated me. Feeling distressed, I left for lunch assuming I could return, leaving my belongings behind. I'm still unsure of my employment status, and it has been almost four weeks since I received my last paycheck. As a 62-year-old managing on my own, this delay affects my ability to survive after recently moving into a new apartment. Despite my situation being known to them, they proceeded with the dismissal and are now withholding my payment. I seek assistance as HR in Shorewood Il is unresponsive to my attempts to communicate.