Bluefly, Inc. Customer Service Issues

I am interested in purchasing jewelry by the brand Adornia on your website. However, after reading some negative reviews about your site, I am hesitant. Complaints include customers receiving "replacement items" due to out-of-stock products, poor customer service, and unauthorized charges. I am concerned about these issues and would like clarification before I make a purchase. I do not want to receive used items, substitutions for unavailable products, or be charged without receiving my order. Please address these concerns promptly. Thank you. - Ellie Scott

I need to return an item I purchased with order number [redacted]. I have already reached out via email and voicemail multiple times. Unfortunately, I have had no luck getting through on the phone. The lack of response is disappointing, especially given my preference for online shopping. This frustrating experience has deterred me from shopping with Bluefly in the future. In today's competitive market, it is surprising to encounter such poor customer service. Returning items should be a simple process, not an ordeal. Prompt returns benefit both the customer and the company. Neglecting customers in this way is unacceptable and reflects poorly on the professionalism of the company.

I recently received a shipment of men's shoes from Bluefly while I was away on vacation. I am in need of a return goods authorization to send the package back. We were on vacation from 6/29/18 and returned on 7/15/18. My order number is [redacted]5. I was not home to receive the package as it was delivered before I left. My neighbor brought it over to me, mentioning it had been on my doorstep for about a week. I have tried calling multiple times today but have only received a message stating there is no one available. If possible, could you please contact me on my home phone at [redacted]? Thank you for your assistance. Sincerely, Phillip H.

Dear Bluefly, Inc., I recently received a package containing men's shoes that was delivered while my family was on vacation. We were away from June 29th to July 15th. According to Bluefly, the package was marked as delivered on June 30th, but my neighbor kindly held onto it to keep it safe until our return on July 15th. I reached out to Bluefly for a return as soon as I discovered the package, but I was told I missed the 14-day window for returns as it was counted from the initial delivery date. Despite my efforts to contact customer service on July 16th multiple times, I was unable to get through. Finally, on July 18th, after a lengthy hold, I spoke to a customer service representative, but I was informed that the delay was my responsibility. The shoes are still in their original box, unworn, and I would like to return them for a refund to my Visa account. I appreciate your assistance with this matter. Sincerely, P. Hansen

I am a valued customer and I don't want to cancel the order; I just need to update the shipping address, please. Currently, I reside in Spain and the shipment was supposed to go to my cousin's apartment but there was a mistake in the address provided. Hello, Could you kindly assist me with my request? I have been a loyal customer since the days of "old Bluefly," which you can verify. I urgently need to update the address for this shipment. The order was recently placed, within the last 24 hours. I would appreciate a prompt response. Thank you.

Dear Bluefly customer service team, I am extremely disappointed with my recent experience. I made a purchase of Christmas gifts totaling almost $[redacted] with the expectation that they would arrive before Christmas as advertised. The order was made on December 16th. However, I have now received notification that the items will not be delivered until December 26th. Unfortunately, I will not be present at the address for the shipment on this date, leading to various complications. I would appreciate your guidance on this matter. Sincerely, Janine T.