Black People Meet Customer Service Issues

I signed up for the $16.95 per month meet and greet service, but my payment didn't go through. So, I tried again a day or two later, but still couldn't send or receive messages. I noticed on my credit card statement that I was charged $[redacted] twice for the package, yet I haven't received any additional services. I can only view profiles and flirt but can't interact. I would like a refund for at least one of the charges as I am unable to use the features. I am confused about the $[redacted] charge and would appreciate a conversation to clarify. My name is M.J. Thank you.

My name is Sophia Curry, also known as "Hot Black Jew" on BlackPeopleMeet.com (BPM). I joined BPM looking for male companionship. Another member, "Coolmister6," asked for a "Key Code" to chat. I gave it, thinking it was needed to talk. When I declined to move offsite, he sent over [redacted] inappropriate messages from my account. This led to men seeing me in a negative light, which is not true to who I am. I'm unsure of the breach's extent but need BPM to provide me with "Coolmister6's" details to protect myself. I'm seeking a "Restraining Order" to prevent any harm or character assault. I urge BPM to cooperate in stopping such behavior to ensure a safe and pleasant experience for all users. I have reported this to the police to take action. Thank you, BPM, for your assistance. - Sophia Curry, aka "Hot Black Jew"

I recently signed up on blackpeoplemeet.com but I'm unhappy with the service. I want to close my account and stop any renewals. Despite my attempts, I couldn't delete my account. I wish to speak to a customer service representative for assistance as soon as possible. Thank you for your time. If I do not receive a response in 7 days, I will stop any payments to the website through my bank. You can also contact me at [redacted]. Thank you for your help.

Hello, this is Ashante Hunter. I am extremely frustrated because even though I cancelled my subscription two to three months ago, $16.75 continues to be deducted from my account. I have screenshots of my previous emails requesting the cancellation and deactivation of my account. I have abided by all the instructions provided as there is no customer service number available for me to call. Please stop this subscription and issue me a refund promptly. The continual deduction of $16.75 is causing a negative balance in my account, which leads to extra charges. I have evidence of my email communication with your team regarding this cancellation request. Thank you.

Hello, my name is Dicky. I have been a member of BlackPeopleMeet.com for about four days now. I have paid $30 for three months, but I am already being charged again to send messages to other members. I initially signed up to contact people I was interested in, but the selection of seniors on the site was limited. I have only used the site for one day, and I am unhappy with the additional charges. I feel like the site is taking advantage of its users. I would appreciate it if I could get a refund. Thank you.

I am requesting a refund of $50 from BlackPeopleMeet. I canceled my subscription with them last month, but kept receiving messages. When I went online to ensure my information was removed, they charged my account $50 for a year's subscription without my consent. I am frustrated and want my money back. I have no intention of using their website again after canceling last month. They need to refund the charge they made to my credit card. I only logged in to address the notifications, not to authorize a payment for a whole year. I insist that they return my money promptly. This experience has left me upset, and I am considering reporting their actions. I have no desire to use their service any longer, so the refund is necessary. It is disappointing that they lack a phone number for direct contact, which makes resolving this issue more challenging.

I would like to request the deactivation of my Blackpeoplemeet account/profile. My account appears to have been compromised and is being used inappropriately by someone. Suspicious activity includes unauthorized flirts and messages being sent from my account, requesting email addresses under the guise of sharing personal information. Following a request for my email address, I received an unexpected security alert from Yahoo about a new email setup, which was then linked to the breach of my Blackpeoplemeet account/profile. These unsettling events involve the unauthorized individual sending multiple messages daily, falsely identifying me as Barbara and soliciting email addresses. I urgently request the deactivation of my account to prevent further misuse and restore my sense of security.

I called your online number and was connected to an individual of Asian descent who was quite impolite. He claimed I signed up for a weekly service at $19.99 for 52 weeks, but I had actually opted for a one-month service at the same price without automatic withdrawals. He insisted on a $[redacted] payment to cancel the account. It seems like there may be hackers involved in providing your online phone service since it contradicts the information that you do not offer customer service via phone. This lack of customer support is concerning. After being a sporadic user of your site for 11 years, I never realized how unreliable and risky your operations could be. It's disappointing and disrespectful to your customers.

I have previously reached out to Black People Meet via email twice with no response. When I renewed my subscription, I chose the 9.99 monthly plan for 3 months, but I was billed 54. something. As an existing member, I should not be charged the new member rate. Additionally, your system is not very intuitive. I do not want my membership to renew automatically each month. I have attempted to disable this feature in my account settings, but I cannot adjust it. Can you please assist me with this? I am striving to remain courteous, but it is challenging when my concerns are disregarded. Kindly adjust my account to reflect the accurate membership price without the new member charge. Sincerely, L. R.

After two weeks, I decided this was not right for me. I went in and deleted all my photos and information, hid my profile, and double-checked to ensure there was no automatic renewal on my subscription. Despite trying to remove my account, I was unable to do so. I was hoping that since there was no renewal, it would expire. However, today I was charged. I have not been on this site for weeks. I want a refund back to my card. I never use automatic charges on anything, yet somehow it happened here, which is strange to me. I would like someone to email me to resolve this issue ASAP. Thank you for promptly attending to this matter. Please verify my information; I have not logged in or been active on this site for weeks. Why would I renew or deactivate my profile if I did not want to continue this membership?

I recently discovered that my husband, Daryl, is active on your dating site again and I am seeking assistance to have his accounts removed. He utilizes multiple email addresses to create accounts, namely [redacted] and [redacted] There is a possibility he may also be present on affiliated platforms. Despite previous instances of finding him online, I understand the challenges in monitoring married individuals seeking casual relationships. However, I ask that measures be taken to block his specified email addresses from your website and any connected sites.

A man identifying himself as Jordge Feldmen, around 50 years old with a 14-year-old son living with his aunt, claimed to be working on an oilfield away from home. He asked for Amazon gift cards initially, mentioning his son's needs, then progressed to requesting large sums of money for various reasons. Sensing inconsistencies, I refrained from sending any funds. He mentioned financial struggles for food and phone bills, insisting on money transfers. Suspiciously, a white man was observed near my home, potentially related to this person. He provided a bank account number for deposits but was met with refusal due to ongoing deception. Please be cautious of such fraudulent individuals. He also sought my business account details for alleged money transfers, which I declined, urging him to establish his own account. His image featured the initials NBIM or NIBM alongside a phone number urging text messages. Concerned for my safety, I have deactivated my profile and intend to report this to the authorities promptly. Stay vigilant, and I advise fellow users to exercise caution.

Hello; I'm new to your site and encountered a few concerns as I signed up. 1. I couldn't find customer service - no automated system, no people, no phone number. Why the lack of transparency? 2. The site didn't let me set a preference for age; I prefer younger women over those in my age group. I want control over my matches. 3. What are tokens for - purchasing time or something else? Please clarify. 4. After reading negative reviews about the site, Black People Meet, I'd like to cancel my account. I prefer a real person to assist, not just leaving the account active. Thank you.

I forgot my password and went through the process to reset it. However, after entering the new password, I was stuck in a loop where I had to re-enter and confirm it multiple times, only to encounter an "Error [redacted] access denied" message. Customer service couldn't find any issues with my account and advised me to clear cookies, history, and try different browsers, but the problem persists. I really need help resolving this issue.

Hello, I would like to address a billing concern for November [redacted]. An unauthorized charge of $19.75 was deducted from my PayPal account without my consent. Despite my efforts to rectify this, I have not received a refund for the November charge. In an attempt to resolve this, I asked for a complimentary month (December), but was informed the system could only offer a week. I kindly request an exception to extend the complimentary period for the remainder of December. This solution would meet my satisfaction. I can be reached at [redacted], and my username is Cher. Thank you.

I am currently experiencing an issue that needs to be resolved promptly. I have been attempting to contact Black People Meet using the provided phone number, but I keep receiving a message stating that no one is available and to try again later. This ongoing problem has been persisting for months now. I previously cancelled my membership due to this issue, but upon rejoining the site, I am encountering the same frustrating problem. I kindly request to be contacted at your earliest convenience. Thank you, D. Rosa

I joined BlackPeopleMeet.com on 08/17/[redacted] after receiving an email offering a special discounted rate of $3.33 per month, so I signed up for the 6-month option for $19.98. Upon using my debit card, I received two receipts after hitting the print option. The first receipt displayed $19.19, and the second one showed $19.98. Upon checking my online account, I noticed that BlackPeopleMeet.com had already charged my account for both amounts. Despite numerous attempts to contact them, I only receive a voicemail stating that no support agents are available and the call gets disconnected.

I received an email regarding a person named Mr. Kisses, also known as James Miller. Thank you for the information as I have already blocked him from contacting me. Initially, I found him to be nice, but it turned out he has two sides like "Mr. Jekyll & Dr. Hyde." Unfortunately, I fell for his lies and even helped him with money for groceries and gas. Despite trying to give him the benefit of the doubt, he turned out to be rude and lacking respect, behaving like a victim. I appreciate the warning about his deceitful behavior. He falsely claimed to be relocating to Tampa, Florida, when he was actually in Dallas, Texas, and later said he was in Tulsa, Oklahoma. I'm relieved I didn't fly to meet him due to numerous red flags. I aim to be helpful, especially in challenging times, but I don't need such negativity in my life. My name is Aaliyah A. and you can reach me at [redacted]

I'm feeling frustrated. I have uploaded photos on my profile, but it seems impossible to sign up with the basic subscription. I prefer to test it for a month. I attempted to use five credit cards, all with available credit, but they were declined. I do not wish to upgrade to the next plan. Unfortunately, there is no phone support available. Please respond within 24 hours. My profile name is August. Kindly remove the restriction preventing me from selecting the $20 one-month plan.

Dear Customer Care Team, I am very disappointed with the service provided by Blackpeoplemeet. Once again, I am unable to access my account due to my password not being recognized. I tried contacting the helpline, but the issue remains unresolved. I kindly request your assistance in resolving this matter promptly. Also, please refrain from labeling me as fraudulent to the individuals I am in contact with, as the issue lies with your website. I look forward to hearing back from you soon. Sheila