Bitcoin.com Customer Service Issues

When I attempted to sell my ETH, I was asked to provide my original, unedited ID photo or PDF. After submitting a photo of my driver's license, the system disabled my account. I tried clicking on "Learn More," but it didn't work. I contacted customer service with this information and received an email directing me to a website with a "Contact Us" link. I filled in personal and business information, but as an individual investor, I couldn't complete the required company details. I am unable to reopen my disabled account because of this missing information. Can I speak with a Chinese-speaking customer service representative to assist with this issue? Thank you.

I have encountered a possible scam on Facebook involving Bitcoin investments. Initially asked for a $[redacted] deposit, further requests escalated to additional payments reaching $[redacted] for profit claiming. Being unable to afford it, the amount was lowered to $[redacted]. Throughout this process, I was redirected multiple times until supposedly meeting someone claiming to be an FBI agent and an account manager from America. This person guided me on making payments and requested personal information, even gaining access to my MyGov account and making fraudulent changes under my name. The individual claimed I am now employed as a profit distributor by their company, which seems dubious. I am concerned about the legitimacy of these actions and seek advice on the next steps to take.

I am requesting Bitcoin's manager's phone number since I had an urgent doctor's appointment when the payment was requested. Unfortunately, I had to leave the program running as I couldn't call earlier due to rushing to the appointment. Upon returning home, I made the payment again. I would appreciate it if Manager Amelia was informed of the situation. I was hesitant to shut down the computer while the program was running. Alternatively, Amelia can reach out to me at [redacted] for further explanation. I came back home around 3 PM CST in Chicago. Kindly provide guidance on the next steps. I apologize for any inconvenience, as I sustained injuries in an accident recently, requiring an eye examination by the Head Ophthalmologist. The weather in Chicago today posed further challenges. I am reachable for the evening at [redacted]. I am curious about the status of the funds. Thank you for your assistance. Wendy Chan from Chicago.

Hello, I am reaching out from Malaysia regarding an issue with my bitcoin account and multiple online accounts being compromised. I have reported the situation to the police, RHB Bank, and some e-wallet providers. However, I am unsure of how to report the incident to my overseas bank to recover my losses. I would appreciate it if you could assist me by referring my case to RHB Bank in Malaysia. I have a report number and a copy of the report that was submitted to RHB Bank. While RHB Bank has reimbursed some funds, they have advised me to contact other app accounts as not all losses are related to them. I am grateful for any guidance you can provide. Thank you.

I am concerned about unauthorized access to my Bitcoin account linked to my Cash App. Someone is able to deposit money into it and withdraw it without my permission, resulting in financial loss for me. I urgently request that all the funds that were sent to my account be returned to me immediately. Please contact me regarding this matter at the email address [redacted] I have reported this issue to the authorities and am actively working to resolve it. Your cooperation in stopping unauthorized use of my account is greatly appreciated.

Hello, this is Leslie Collins. I am concerned about my cash app account's security regarding bitcoin. Unauthorized access has occurred, and I am troubled by the delay in resolving this issue. I am unsure why I am being asked to pay for assistance when the problem started yesterday. Any guidance on this matter is appreciated.

Hello, I invested in Bitcoin in October with an initial amount of 50,[redacted]. During a withdrawal, a firm called Extral Signal requested an account upgrade to Gold or Premium, which required [redacted],[redacted] Indian Rupees. After this, they asked for OCC charges of [redacted],[redacted], leading to a total payment of 1,[redacted],[redacted] INR. Currently, they are requesting an additional [redacted],[redacted] for signal restoration. I would appreciate assistance in understanding these charges, withdrawing profits, and filing an official complaint. I can share the emails I received from the company if needed. Thank you.

Hello, I wanted to share my experience with you. Back in October, I invested in Bitcoin starting with 50,[redacted] rupees. The company then advised me to upgrade to a premium account for [redacted],[redacted] rupees. After that, they requested payments for OCC and IMF totaling [redacted],[redacted] rupees and $4,[redacted]. So far, I have paid 1,[redacted],[redacted] rupees. Now, they are asking for an additional [redacted],[redacted] rupees to restore the signal. Could you please assist me with this situation and provide information on any additional charges? Let me know if you would like me to forward the email correspondence to you.

Hello, I wanted to share with you that I invested in Bitcoin in October with an initial amount of 50,[redacted] rupees. After being asked to upgrade to a premium account for [redacted],[redacted] rupees and make additional payments totaling 1,[redacted],[redacted] rupees for OCC and IMF, now they are requesting another [redacted],[redacted] rupees to restore the signal. I invested through the Binance app with a mentor named Olivia Madison from the company "Extral Signal." I seek assistance regarding these demands and clarification on the charges. If necessary, I can forward the emails to you for review. Thank you.

I recently noticed an unauthorized transaction on my PayPal account for $[redacted].78 by a company called Bitcoin. This money is crucial for my rent payment, and I am unable to fulfill my rent obligation due to this unauthorized deduction. I have no knowledge of Bitcoin and did not authorize this withdrawal, which has caused me to close my PayPal account to prevent any further unauthorized transactions. I kindly request a refund of the $[redacted].78 to avoid legal actions. Thank you.

Hi, my name is Molly Miller and I was scammed by three men for over $[redacted],[redacted] in Bitcoin. I've lost so much and now I'm struggling to survive. This situation is unfair. I have some information on these three men - one named Michael, who claimed to have a daughter, and the third was James, who mentioned being in a base in California then traveling to China or Russia. Michael said he's from Germany or China. I felt like they might be the same person as they both mentioned different Bitcoin. James said the Bitcoin was from a woman helping him. They seemed to know each other and spoke poorly of each other. I realized they could be the same person different aliases. I kept losing a lot and eventually stopped. Going through a divorce, my ex introduced me to the Plenty of Fish app. I know which machines I used. Please help me, I am very upset and have been crying. They promised to double my money, but it was all lies. I tried going to the police, but they couldn't do anything. My friend suggested I reach out to you. I might have spoken to a gentleman in the past named Jim or Tim. I have a lot to figure out now. I have stopped using those apps and just want my money back. This whole ordeal is unjust. I'm aware that a gentleman said he could return all my money. I had to leave my house. They asked for my bank account, driver's license, social security card pictures, and even naked photos, threatening to expose or harm me. One of them took pictures of women saying I had to pay $30,[redacted] or they would come after me. I was terrified. The Florida police thought I was crazy. This all stems from my divorce where I did nothing wrong. Please, I want all my money back. I lost my house over this.

I fell victim to a scam involving a man who claimed to be working with bitcoin through PayPal. He said he would pay me $[redacted] after I sent $[redacted] in bitcoin. Despite delays in the PayPal transaction, I was convinced by various tests and images he sent me. He even made me pay an additional $[redacted]. I would like to confirm if this “George Owen” person is indeed a scammer and learn how to report him. Here are his details: WhatsApp contact as "George Owen," phone number +1 [redacted]. He provided a link to pay for bitcoins on paybis.com initially, then later a different link before asking me to input my bank account information. As I have lost money to this individual, I suspect the authenticity of his transactions linking bitcoin to PayPal. I have screenshots of our conversations and would appreciate any assistance in resolving this issue. Thank you, Maria P. G. Martinez

I urgently need assistance with someone spending my money. I am struggling to resolve this issue, especially since I am not very familiar with the process of recovering my funds. I continue to receive suspicious emails urging me to take action immediately and notifications about eBay purchases I didn't make. I would greatly appreciate a phone call to guide me through this. My contact number is [redacted]. Thank you, Diane H. If you decide to email me, please be aware that I may have difficulty distinguishing legitimate messages from spam.

I'm Clinton Geary. I signed up for bitcoin mining over a year ago and have received notifications about accumulating over 24,[redacted]. However, every time I try to cash out, I get messages prompting me to buy one of their products. I'm concerned this might be a scam to lure people to their website. Can someone clarify what is happening with my account?

Since last Friday, I have been searching for a Bitcoin machine in the Brickell, Hialeah, and Northwest areas of Miami, Florida. Out of the 15 machines I visited last week, 12 were out of order. I spoke to various store owners, but none could provide a solution, mentioning that Bitcoin manages the machines. Feeling frustrated as people were waiting for me to send them money, I sought out these machines to no avail. I eventually found one machine but felt it was suspicious since it did not require any identification or information that it typically would when using a Bitcoin machine. This left me dissatisfied and wary of its legitimacy.

I have a Bitcoin wallet and was working with a trader named Mr. Raymond Taylor from AssessCapitax. Despite being told to pay only 1,[redacted] and [redacted] for KYC, I ended up giving him a total of 5,[redacted] UK pounds. He then requested an additional 1,[redacted] dollars and 50 dollars for a code, which I couldn't pay as I ran out of money. He mentioned I had profits of 30,[redacted] UK pounds, but I never received anything. I have emails from Assess Capital FX confirming my profits, but I haven't received any payments. Can someone please assist me in determining if I still have any profits? Thank you, Mrs. MHomewood. Additionally, I have accounting glass nodes showing my profits; any help would be greatly appreciated as I cannot afford to lose my money.

I bought $[redacted] USD worth of Bitcoin. The recipient claims they didn't receive the payment. After contacting the bank, they mentioned Bitcoin was down when I made the purchase, resulting in the loss of the money. Now the bank wants me to send another $[redacted] USD in Bitcoin to complete the transaction. Was there a system failure on March 16, [redacted]? What is Bitcoin's protocol for addressing lost Bitcoin purchases and reimbursement? Kindly share the Bitcoin Policy and Procedures for validation. Thank you for your assistance. - C. Holloway

I recently purchased $*** USD worth of Bitcoin, but the receiving party claims they did not receive the payment. Upon checking with the bank, I was informed that due to a Bitcoin outage at the time of the transaction, the money may be lost. The bank is requesting an additional $*** USD in Bitcoin to complete the transfer. I need assistance understanding if there was a system failure on March **, ****, and what Bitcoin's policies are for resolving lost transactions. I am looking for information on how Bitcoin reimburses customers for lost purchases and would like to review a copy of their policies and procedures. Thank you for your help. - C. Holloway I wish to request that Bitcoin.com sends the full amount of $[redacted] USD to the receiving bank, as only $[redacted] has been received so far. Kindly complete the transaction by sending the remaining $[redacted]. Thank you.

I purchased $*** USD worth of Bitcoin, but the receiving party did not receive the payment. The bank explained that Bitcoin was down at the time of purchase, resulting in the loss of the funds. They are requesting another $*** USD in Bitcoin to complete the transaction. I am questioning if there was a system issue on March **, **** and seeking information on Bitcoin's policy for resolving lost transactions. I also am curious about how Bitcoin reimburses customers for lost purchases and would like a copy of their policy and procedures. Thank you for your assistance. - C. Holloway The bank received $[redacted], and I am requesting the remaining $[redacted] from the $[redacted] purchase to be sent to them.

I was scammed out of $[redacted] at midnight while working. Someone pretending to be the store owner and FedEx called about a fake delivery order. They convinced me the store doesn't take checks and asked me to take money from the safe for the supposed owner (scammer) who promised to pay me back double. I urgently need to cancel the transaction and get a refund. I'm desperate to get my money back.