Bissell Customer Service Issues

I have been trying to obtain a return label since November. I've emailed you five or six times, requesting it to be sent via USPS, but have not received it yet. I have provided my address multiple times, and I'm certain you have it since you previously shipped me the package. I receive emails from your company daily, so I know you have my contact details. Despite the late hour, I received a call at 5:30 this morning stating you couldn't send the label, prompting me to initiate this chat. I have attempted to chat four times and called several times, yet no one seems to provide assistance.

Yesterday, I bought a Bissell Powerforce Helix Turbo at Walmart around 10:45 AM. The model is [redacted]. I am experiencing issues with the vacuum where it is shooting dust into the air, reducing the air quality in my apartment significantly. I initially spoke with Paula who suggested that the bare floor setting was not for bare floors but for rugs, seeming automated. After contacting support again, Neil confirmed that the vacuum should work on bare floors and determined it was defective. He provided a shipping label via email for me to return the vacuum. However, cutting off the cord as instructed made me concerned about potentially voiding the warranty and being unable to return it in-store. Due to the dust circulating in my apartment, I had to keep a window open despite freezing temperatures. I just want my vacuum to function properly. If this issue is not resolved, I will share my experience on social media platforms to seek a solution.

I recently bought a Bissell Powerforce Helix Turbo from Walmart yesterday around 10:45 a.m. with model number [redacted]. Despite being informed that the issue was resolved, I want to emphasize that it is not fixed, and I didn't confirm the problem was solved. After noticing that my vacuum cleaner only releases dust into the air, decreasing the air quality in my apartment, I contacted customer service through a chat with Paula. She mistakenly claimed that the bare floor setting was not suitable for bare floors but for rugs, which I found unconvincing. Upon speaking with Neil in another chat session, he confirmed that the vacuum should work on bare floors and suggested that my device might be defective. Neil emailed me a shipping label and instructed me to cut off the cord and return it to Bissell. However, I grew skeptical of this approach as it would void the warranty and potentially delay getting a replacement. The dust and dirt accumulating in the air, walls, and furniture of my apartment have made my living conditions uncomfortable, forcing me to sleep with the window open in freezing temperatures. I simply want my reasonably priced vacuum to function correctly without further inconvenience. I hope Bissell can address this issue promptly to avoid negative feedback on social media platforms.

I have rented a Bissell Big Green Machine twice in the last 4 months. Both times, the machines were poorly maintained and caused issues, forcing dirty water back into my carpets. I spent over $[redacted] on rentals, $[redacted]+ on cleaning solutions, and countless hours cleaning and trying to fix the machines. I expected the same quality as my old Bissell Green Machine Professional cleaner, but was disappointed. After reaching out to Bissell Rental, I only received a $5 discount coupon which doesn't cover my losses. I am dissatisfied with the response and lack of resolution and feel unheard as a loyal customer. I hope to hear from a manager to address this issue properly. Thank you. - Philip P. (Address and contact information redacted)

This is the second time the dual tool caddy has broken. It is incorrectly positioned and obstructing everything. I am disappointed in the quality despite the price I paid. I am considering switching to another company for my next vacuum cleaner and shampooer, even though I have been a loyal Bissell customer for many years. It is disheartening to witness a decline in the company's standards. Could you please assist me in getting a replacement for the caddy?

I have owned two different models of small BISSELL vacuums over the past few years. The one I currently have is the Air Ram, which replaced the smaller model I had before. Both of these vacuums had to be replaced 3-4 times as they stopped working after several months, even with minimal use. Although BISSELL has always replaced them without any issues, I have had to throw away several almost new vacuums over the years. I used to love these vacuums for the convenience of not having to use a big vacuum, but it has become inconvenient as I never know if they will work when I need them. Regarding the Air Ram, even after replacing it a couple of times and the third one failing after only 6 uses, a handyman discovered it was the power pack. I contacted BISSELL, and they sent me a new battery pack, which worked for a few months. Despite my request for just a new battery pack, they insisted on sending a whole new vacuum. As BISSELL keeps replacing these, it signals a quality control issue to me. While these vacuums perform well when they work, I have decided not to purchase BISSELL vacuums in the future.

I bought a Bissell PowerFresh Deluxe from Best Buy in Riverhead, New York on August 12, [redacted]. The model is [redacted] with serial number [redacted]1E. There was water in the reservoir even though the box was sealed. Best Buy advised me to contact Bissell. I spoke with customer service agent Miles who mentioned the product should have been quality tested. He escalated my concerns about mold in the reservoir to his supervisor Julie, who promised to contact the corporate office. Both representatives didn't provide ID numbers. I am worried about the mold issue and believe products should not have water remaining that can lead to mold formation. If this problem is not addressed, I will avoid buying Bissell products in the future. I am disappointed as this was my first purchase, and the product had excellent reviews. I hope for a resolution and would appreciate any assistance. The customer service I received was discouraging, and I am seeking compensation for this matter. Thank you for your help.

While vacuuming, I noticed a burning smell and found out that the brush wasn't spinning. When I inspected it, I saw that the plastic was melted and stuck to the bearing. The belt seemed fine. Speaking with a customer service rep, I was informed that this issue isn't covered by the warranty. It was news to me that I needed to replace it every 6 months and potentially hazardous. Requesting to speak to a manager due to the warranty I purchased, the rep agreed to send a new brush in a week. I'm worried there might be a motor issue causing this problem and feel waiting a week to use my vacuum is not ideal, especially after investing in additional warranty coverage.

I own three Bissell BOLT PET vacuums. When friends ask about the power rating in watts, no one, not even customer service, has been able to provide an answer. It's concerning that this information isn't readily available, as people are hesitant to buy without this key detail. Can you escalate this question to the Engineering Department to ensure a satisfactory answer? Please have the engineer in charge of Cordless Vacuum Cleaners send the answer to [redacted] This missing information may be affecting sales, and as a loyal customer, I seek a quick response. Thank you in advance for your attention to this matter.

I purchased a Bissell steam mop model [redacted], which stopped working within 2 months. After contacting Bissell, they instructed me to send back the cord. The cord was received on 7/31/[redacted], and despite multiple follow-ups, I have not yet received a replacement product. Each time I call, I am informed that I should expect the replacement within 6 to 10 business days, but I have not been provided with a tracking number. I was also told there is a limited stock of this product, which I find unacceptable. I am seeking either a new replacement or a refund. Despite numerous calls, I continue to face delays and excuses without any resolution. It has now been 16 days since I reported the defective product. Incident number: [redacted]56 Customer: Glenn S. The customer service experience has been extremely unsatisfactory.

I bought a Bissell Crosswave sweeper after seeing it on TV. The demo looked great, but using it on my tile floors has been disappointing. The sprayer and vacuum function inconsistently, and I'm not satisfied with the product. I understand your return policy, but I'm disappointed as a senior on a fixed income who saved to buy this from you. I've contacted my credit card company for a refund, but I hope we can resolve this directly. I've been a loyal Bissell customer and hope we can find a solution. Thank you for your attention to this issue, and I look forward to hearing from you.

Hello, I am looking for a replacement water filter for my Bissell vac and steam mop model no. 1977E. I have searched extensively, but I am unable to find it anywhere. The mop is relatively new, and the water filter is crucial for its operation. I am disappointed with Bissell's unhelpful response. It is essential for companies to make spare parts available for their appliances for an extended period. Can anyone suggest where I might find the necessary part? Thank you.

I've only used my Bissell Crosswave Cordless Max a few times and it no longer charges. This was a gift for my husband and me for our 20th wedding anniversary, and it's disappointing that it stopped working so soon. I always cleaned it after each use, but now two red lights flash on the handle briefly, then it goes dark. Can anyone help with this issue? My model is #[redacted], serial #[redacted]27FXB. - Brenda

I bought the Bissell Proheat 2X Revolution Pet Pro full size carpet cleaner, model #[redacted] at Walmart in Aberdeen, WA on Mar 16, [redacted]. I used it successfully in April and again in July, but after a break, it wouldn't turn back on. I tried troubleshooting to no avail. Walmart couldn't assist as it was past the return period, advising me to reach out to your support. I'm interested in an exchange, although I lack the original packaging, making shipping costly. The purchase was made online, and I only have an online transaction copy as proof of purchase. Looking for guidance on how to proceed. Thank you. -Judy E.

I bought a Bissell vacuum to replace my broken CrossWave, impressed by its performance, but unfortunately had no response from customer service as my CrossWave died. I have two large dogs and needed a reliable vacuum. I decided to purchase the BISSELL Cleanview Bagless Vacuum Cleaner on March 6, [redacted]. After suspecting missing parts and receiving no response from Amazon, I tried to use it only to find the belt had broken and the vacuum was not picking up anything. It has only been 7 months since I got this vacuum, and I expected it to last longer. I am considering buying a new vacuum from a different brand as I have not received any assistance after multiple attempts with no response from Bissell.

I found Bissell products through Google and purchased the Little Genie carpet cleaner. However, I never received it. The company did not assist me with this issue, and I thought they were responsible for selling your products. I have been a loyal customer of your carpet cleaners for about ten years, using them to clean cars. I can't say this situation is your fault, but I was unaware of dealing with such a shady company. Despite this experience, I will always continue to use and recommend your products. Thank you for any assistance you can provide.

I am missing parts for my Bissell vacuum. After 16 days and speaking to 5 people who all assured me the parts would arrive today, I am frustrated. I am considering buying a vacuum from a different company since my patience is running thin. I initially chose Bissell because of their donations to dogs, but the customer service experience has been extremely disappointing. I am 77 years old and have never had such a difficult time purchasing a product.

We encountered an issue with our machine and sought assistance from Curry’s, where it was purchased. However, Curry’s directed us to Bissell for returns. After contacting Bissell, we received instructions and a case reference to coordinate the return with UPS. We packaged the item, printed the label, and dropped it off at the UPS location specified at Tollesbury garage. When we asked for proof of return from the garage, they mentioned they do not provide such documentation. Despite reaching out to Bissell for an update, we were informed that without a tracking number, they cannot locate the machine. Regrettably, we do not have a print history as the return label was printed from an iPhone, and UPS did not provide a tracking number. We diligently followed the process outlined, but now we lack any information about the whereabouts of our machine. It would have been helpful if there was prior notification about retaining a label copy. We kindly request Bissell to investigate this matter promptly and trace the machine.

I am seeking a replacement for my Model #[redacted] Pet Hair Eraser Turbo vacuum, purchased less than 1 year ago. The vacuum is not working as advertised. Despite regular maintenance, including changing filters and emptying the canister, I consistently find a hairball stuck between the brush and suction hose, requiring me to remove 12 screws to access it. Compared to my Kirby and Shark vacuums, this Bissell model has been disappointing and inefficient, especially considering its $[redacted] price tag. I request either a full refund or a Bissell model that lives up to its advertised capabilities. I am very dissatisfied with this purchase and hope for a prompt resolution from Bissell. Thank you. - C.A. from Saratoga, WY.

I purchased a cleaner from Walmart, used it once, and noticed it was noisy. The store directed me to Carmen Vacuum Cleaner on North High Street since it was still under warranty. I have sent it back three times, and each time I received what was supposed to be a new one, but I suspect it is refurbished. Now, I am frustrated as the location is too far for me to keep going back with the same issue. I requested the guy there, in Spanish, to test the merchandise before contacting me again. However, after using it at home, the cleaner is still loud and neighbors can hear it. I simply want a functioning steam cleaner, that's all.