Bill.com Customer Service Issues

I am frustrated with the delay in the deposit date being moved to August 16th. Previously, payments from overdue invoices landed in my bank within a day or two, but now it seems they won't process until Thursday. This change is causing inconvenience and may lead my employer to consider switching to another payroll company.

I have been unable to reach anyone by phone or receive a call back. I require my funds from the companies on Bill.com to be directly deposited into my account instead of receiving checks. I urgently need assistance with this matter and would appreciate a prompt response. I have left several messages but have not had any resolution so far. My contact number is [redacted]47. Thank you for your attention to this matter. Best regards, Dawn Ohlsson

As a sole proprietor, I recently began using Bill.com for payments. However, I discovered that I unknowingly signed up for a $59 monthly subscription after a supposed 30-day free trial. Despite receiving email notifications for the charges, I missed them among the influx of Bill.com emails. When I contacted support, they mentioned a "corporate plan" chosen based on a questionnaire I filled out. After reviewing the audit trail, I did provide my credit card information but would not have intentionally signed up for a trial. I have requested screenshots of the offer details and my credit card input page to clarify. I am eagerly awaiting their response and hoping for a resolution soon.

I am experiencing difficulty changing my email address on Bill.com. I discovered that there is an account linked to an inactive email, [redacted] I wish to update it to [redacted] or [redacted] Since I am unable to switch emails for my Basic Receivable account, I request for guidance on creating a new user with the new email and deleting the old one. Following the steps provided is challenging as my service is disabled under the previous email. I am unable to find a resolution through the Customer Support link. Is there a way to speak with a live representative for assistance? Thank you.

In August, we made a payment that was debited from our account but never reached the recipient. We have been attempting to contact Bill.com through emails, their website's chat option, and scheduled support calls to resolve this issue. However, we have not received any responses or assistance from them. Despite setting up multiple support call appointments, they have failed to call us at the designated times. We are frustrated by the lack of communication and support from Bill.com regarding this matter.

Hello. I received a payment through bill.com from my employer almost three weeks ago. It's showing in my bill.com account as paid, and my bank account is connected to bill.com. However, I haven't received the money in my bank account yet. The payment status indicates that it might take a few hours, but it's been over two weeks. I've already contacted my employer, and they confirmed the money was deducted from their account. I'm unsure where the money is or what happened to it. I need assistance with transferring the funds from bill.com to my bank account or locating the missing payment. Thank you.

I opened a Bill.com account a few years ago to receive payments from a client but haven't used it since. Now, a new client wants to pay me through Bill.com. When I tried to accept their invitation, I was surprised to see my account marked "Past Due" with a $29.00 balance to use the service again. I attempted to reach out to Bill.com support but kept getting redirected to the payment page. Even trying to cancel my account led me back to the same "Past Due" page. I searched for a customer service phone number and found one on GetHuman, but it seems outdated as I couldn't reach a real person. I'm frustrated with the loop I'm stuck in and need help resolving this issue to receive payments from my new client.

I keep receiving emails from Bill.com regarding my partially set up account. I didn't realize there wasn't a credit card option available, so I used PayPal instead. Since this account is for an Elementary School and not personal, please cancel it to stop receiving the to-do list emails. I had trouble explaining this through the autopopulated chat feature that didn't assist me. The email from Bill.com contained a list of bills to pay, which is not relevant to my situation. Thank you, M.

Yesterday, I reached out to a QBO representative via chat regarding a bill payment I mistakenly scheduled with the wrong amount. The agent guided me on how to void/delete the bill. However, I requested a confirmation of the cancelled payment, but was informed by the representative that Intuit does not send confirmation emails for cancelled transactions. Despite my concerns about just deleting the bill not being sufficient to stop the payment, I was reassured. Unfortunately, I received an email this morning confirming that the payment went through, indicating the cancellation was unsuccessful. Is there a way to prevent the payment from being processed? My Company ID is 9[redacted] 6[redacted].

I had a very frustrating experience with the customer service on your website. I encountered issues signing in, navigating the site, and downloading my information. Eventually, I was kicked out abruptly and now I am unsure of my status with your company. I am anticipating a check from your company, but without any means to contact a representative, I am left in the dark. I feel like I have been treated unfairly and I am considering taking legal action for what seems to be a case of discrimination. Please contact me at [redacted]. Thank you.

I do not have an account with Bill.com and only recently learned of this service. My daughter, Eileen J., resides in a community for disabled individuals at Bishop Grady Villas. The billing department at Bishop Grady Villas informed me about an alert they received from Bill.com indicating that my daughter's account was accessed from a new device in Ocoee, Florida, where neither of us resides or have visited. Eileen has developmental disabilities and is unable to manage bills. I handle her finances, and I can confirm that I did not create an account with Bill.com. Just yesterday, I mailed a payment to Bishop Grady for the next month's rent. Kindly deactivate any account associated with my daughter and update me once it has been resolved. I plan to visit the bank to ensure no unauthorized payments have been made due to this issue.

I recently established an iBill account and provided all necessary bank information for the account setup. Below is a sequence of emails that might shed light on the situation: Email #1: I sent a message to Catholic Charities concerning the registration completion for Epayment. I included the required information and invited them to request further details if needed. Email #2: I received an email from The Bill.com Team indicating that the bank account ending in ******[redacted] could no longer be used due to issues with completing account debits. Email #3: Upon attempting to log in, an error message appeared stating that there were no connections established beyond a particular point. We encountered difficulty navigating past this error message when accessing our account.

Texas Rent Relief is collaborating with Bill.com to assist landlords in receiving rent payments from tenants facing financial difficulties. Recently, I provided my direct deposit details to receive payment for a tenant who was behind on rent. Bill.com conducted a transaction of $0.01 to verify my account, which was successful. However, when they sent the actual check, my bank rejected it because it was made out to my construction company, under a name different from mine. Although the bank approved the $0.01 transaction, they won't accept the check. I need to request Bill.com to issue the check in my name instead of my business name since it's unrelated to my tenant and I don't have a designated account for it. I am in the process of setting up my field construction company and haven't finalized anything under that name yet.

I received Texas rent relief funds, but the email linked to my account is outdated, preventing me from accessing my money. I have a new email address and informed Texas rent relief about the change. They advised me to contact bill.com to update my email as they are unable to assist further. I need a new email invite to create an account in order to receive the awarded funds. I seek guidance on updating my email and setting up the account to access the money promptly.

I have a bill.com account for the Texas rent relief program. I received two invoices but suddenly couldn't log in. After changing my password, bill.com is prompting me to start a new account, leaving me unable to access my original one.

I received an invitation from Texas Rent Relief to receive payments via Bill.com. I initially received $1,[redacted], and mistakenly marked that I got another payment of $2,[redacted]. The issue was resolved, but Texas Rent Relief transferred all my funds to Bill.com. Bill.com has been deactivating my account despite providing my TDCJ offender card, a government-issued ID from the state of TX with my photo and details, and a utility bill. I also submitted my social security card, birth certificate, and other forms of ID, but they rejected my TDCJ card. Their customer service has been unhelpful, and now they are not responding to my emails. I believe I am facing discrimination due to my ID. My daughter's education is at stake, and we are on the verge of eviction because Bill.com won't release my funds. Your assistance in this matter would be greatly appreciated.

I received an invitation to set up an account to receive rental assistance from the California COVID relief program for my tenants. I followed all the instructions, linked my bank account, and was informed that the money would be available by 12/1. However, it is now 12/4, and I have not received the funds. Furthermore, I received an email from bill.com stating my account is deactivated and to reactivate it, I need to contact support. When I try to click on the link provided, it prompts me to sign in, which I am unable to do.

I was expecting to receive a check in the mail, sent out on November 19, [redacted]. It should have arrived by November 24, [redacted], but I have not received it. Texas Rent Relief provided me with the check number. As the check has not been cashed, I believe it may be lost in the mail. I would like to request the cancellation of this check and have a new one issued or have the amount direct deposited to avoid any further issues. Thank you.

After running a sync on Bill.com in the afternoon, the audit trail reveals that the IT integration is altering invoice details, such as the invoice number, vendor, or date. This unexpected occurrence during the afternoon sync has caused confusion and necessitated additional verification and corrections. Understanding who is conducting these changes and the reason behind it has become crucial to prevent further disruptions and save time. Any guidance on how to identify the source of these modifications and why they have begun happening is greatly appreciated.

I am experiencing a frustrating situation with Bill.com. They locked me out of my account due to not verifying it in time, giving me less than 4 days to respond. Despite the need to upload required documentation to resolve the issue, I cannot access the account to do so. Various support agents in the live chat have been unable to help me, promising an email for document submission that never arrived. I keep receiving emails stating updates on my support issue but cannot sign in as my account is locked. Their do-not-reply emails make it impossible to communicate my access problem. This experience is particularly troubling since I am unable to collect payment from a customer who already paid a $1K invoice. I hope the situation improves soon.