Best Western Customer Service Issues

I have been residing at the Best Western Plus BWI North in Pumphrey, Maryland for three months due to undergoing chemotherapy. A new manager arrived three days ago and attempted to reject my Best Western travel card. I contacted Kana Services, Best Western's customer service, and the new manager was disciplined. The following day, I was notified that my weekly rate of $55 per night was no longer applicable, as they were no longer offering any weekly rates. Despite other long-term guests not experiencing any rate changes, I was the only one affected. Lacking a clear explanation, I find it unfair that as a Diamond Rewards member occupying the most basic double room, others without rewards memberships are accommodated in suites at a lower rate than what I paid. I feel discriminated against and mistreated without any justification.

I had a challenging travel experience last Sunday when I arrived at Best Western-Dartmouth, MA at 1 am for my confirmed reservation after a rough day of traveling. The hotel couldn't process my credit card, despite having used it to book the room. With my other card in lost luggage from the flight, I couldn't provide an alternative. Even after contacting my credit card company, the issue persisted. The hotel staff's refusal to accept cash or let me go to the bank left me without a place to stay. I ended up sleeping outside, enduring mosquito bites and cold. The lack of customer service from Best Western, where I've been a repeat guest, was shocking. I plan to share my experience with a news outlet to address this unacceptable treatment.

I recently spoke with a representative who informed me that I only have [redacted] points but no available rooms for redemption. I have been attempting to use these points for quite some time now. I was hoping to be accommodated with a king bed room with a pullout sofa and a hot tub as compensation for the inconvenience. My daughter just turned 6, and all she wanted for her birthday was to stay at a place with a hot tub. I have been loyal to Best Western but feel unfairly treated in this situation. It would mean a lot if we could be provided with the hot tub room for my daughter's birthday. I always encounter a run-around whenever I contact customer service, but we only choose to stay at Best Western hotels. If we could secure the hot tub room, we would gladly clean it ourselves. My daughter's birthday is approaching, and any assistance in this matter would be greatly appreciated. My loyalty reward number is [redacted], account number is [redacted], under the name Whitney Fisher. We were hoping to stay from the 28th to the 29th at either Tuscumbia, AL, or Russellville, AL.

I wrote a message but never received a response. My account number is 6[redacted]-0[redacted] under the name Whitney F. My email is [redacted] and cellphone number is [redacted]. I spoke with a representative who mentioned I only have [redacted] points but no available rooms for redemption. I have been trying to use these points for a long time. Is it possible to get a king bed with a pullout sofa and a hot tub room as a gesture for the trouble? My daughter just turned 6, and all she wanted was to stay where there is a hot tub. Could this be complimentary due to the inconvenience of not being able to use my points? I truly enjoy Best Western, but I feel like the situation is not being handled properly. Providing the hot tub room for my daughter would mean a lot for her birthday. Any assistance would be highly appreciated. I hope we can arrange a stay for Saturday, July 28th to Sunday, the 29th with a hot tub in either Tuscumbia AL or Russellville AL. Thank you for considering to make my daughter's 6th birthday extra special!

Upon checking in at BW Ocean Breeze in Hilton Head on Jan. 31, we encountered room [redacted], which had a strong chemical odor, making our stay uncomfortable. Despite being moved to a different room, the strange smell persisted. I suspect the new furniture might be emitting formaldehyde fumes, prompting the use of air fresheners to cover it up. Unfortunately, we were informed that cancellations were not an option and had to seek alternative accommodations due to health concerns. The hotel's disorganized layout, noise pollution from nearby trucks, and misleading advertising left much to be desired. The experience felt more like a one-star motel with inadequate soundproofing and outdated facilities. The overpowering chemical smell, in particular, raised safety alarms. Upon our return home, I plan to voice these grievances more formally. Regards, L.S.

My fiance and I recently stayed at Best Western Clermont, but we were shocked to discover two additional charges on our card after our visit. We only agreed to pay $90.95 for our room, but there was a charge of $[redacted].95 and another one for $[redacted].50. This situation has left us in a tough spot financially, especially with no explanation for these extra charges. We reached out to the hotel and customer service multiple times, but so far, we have not received any satisfactory answers or refunds. These unexpected charges have caused significant stress and financial strain on us, impacting our daily lives. We are hoping to resolve this situation, get our money back, and receive compensation for the distress this has caused us. It's been a difficult time, and we are eager for a resolution.

Dear Best Western Plus, I need to address an issue that I experienced during my recent stay. I checked in at the Best Western Plus in Buraydah, Saudi Arabia, on the 15th of March at 16:20 and checked out early on the 16th of March at 01:40. Upon returning to the hotel at 01:40, I requested a sleep bag and cover for my children, but the receptionist, Mr. Ahmed Alghothiah, informed me that they could not fulfill my request as there was no staff available at that time. He mentioned that I had signed a check-in paper indicating the staff's working hours, but I did not recall signing any such document. Due to this misunderstanding, I decided to leave the hotel and stayed elsewhere for the night, even though I had already paid for my stay, including breakfast. I kindly ask for a resolution to this matter. Best regards, Sulaiman A. Mobile: +[redacted]77 Email: [redacted]

The shower was not working properly, despite maintenance attempting to fix it. After discovering the hot and cold water were transposed, the promised room change did not happen. Additional issues arose such as the lack of a microwave and poor communication from staff. Despite being offered a discount on the second night, the customer was unsatisfied with the resolution. After a back-and-forth negotiation, a partial refund was offered. The customer expressed disappointment with the staff's handling of the situation, feeling their complaints were not taken seriously. In the end, the customer was left feeling they were entitled to a two-night complimentary stay instead.

During my recent stay at Best Western, I encountered a billing issue that has led to multiple charges on my account. Initially, they double-charged me, which was later corrected. However, a third charge was applied after releasing the first two, causing confusion about a supposed partial refund. To my dismay, an unexpected $[redacted] charge appeared on my account, surpassing the original amount by over $[redacted]. This final charge not only overdrew my account but also triggered $[redacted] in extra fees due to pending transactions from my vacation. Despite reaching out to both the corporate customer service and the hotel directly, no resolution has been offered. The lack of assistance has been frustrating, with responses delayed and no acknowledgment of the problem. I even tried contacting them through Twitter, only to receive a standard reply about a waiting period for a response. It has been almost a month, and I urgently need the funds returned, including reimbursement for the incurred overdraft fees. Your support in resolving this matter would be greatly appreciated. Thank you for your attention to my concern.

I need to cancel my upcoming stay in Colorado Springs this Tues/Wed due to an emergency. I tried to cancel but I'm unable to online. I was on hold for over an hour this morning to talk to Customer Service but had no luck. I'm a BW Rewards member and kindly ask for a one-time cancellation for this reservation. I didn't realize I selected a non-cancellation option in error. I've been a frequent guest at this property and it's my favorite BW. I would be grateful for your help with this cancellation and will be more careful with my reservations in the future. Thank you.

I am Savannah Cooke and seeking assistance regarding file [redacted]22RT001. I encountered a distressing situation when an Ontario hotel refused to honor my reservation for false reasons, leaving me and my daughter stranded. The unfair allegations stemmed from mistaken perceptions, likely due to a prior cash transaction at another establishment. This experience was humiliating and inconvenienced us greatly. I am eager to discuss this matter with a manager or the head office to ensure such treatment is addressed and prevented in the future. Sincerely, Savannah C. Booking reference [redacted]70

I made a hotel reservation at the Best Western Plus Placerville for my husband on January 11-13, [redacted]. He needed to stay there due to work, as we are experiencing severe storms in South Lake Tahoe. He called on January 10 to request an early check-in at 11 a.m. since he works night shifts. However, upon arrival at 6:30 a.m. on January 11, he was informed that the room wouldn't be ready until 2 p.m. He tried to cancel the first night, but was told it would cost $[redacted] for early check-in. Since he couldn't utilize the room, he had to find alternative accommodation promptly. The conflicting information provided by the front desk staff and their unhelpful attitude led us to seek a full refund. We were disappointed by the lack of assistance and the inconvenience caused by this situation. Thank you for addressing this matter.

During my stay at the Best Western Grand Manor Inn from June 30th to July 7th, my family inadvertently left behind several expensive items in our room. Upon realizing our mistake, I promptly contacted the hotel. They advised me that only the manager could provide information about any items found, and to call back on Monday, as the manager was unavailable over the weekend. On Monday, I reached out to the manager, who regretfully informed me that all items left in the room had been disposed of. Among the lost items were electronics valued at $[redacted], $[redacted], and $[redacted], which were needlessly discarded. I am deeply disappointed and angry about this situation. Despite numerous calls and emails to different contacts, I have been met with apologies or silence, which is extremely frustrating and unacceptable.