Best Buy Card Customer Service Issues

Approximately two months ago, I applied online and was approved for a "Best Buy Store Card." It has been two months, and I have yet to receive the physical credit card in the mail. Additionally, I have not received any statement or bill. I am concerned about maintaining my credit score and avoiding late payments. Despite attempting to log in to my account at both Best Buy and CITI, I am prompted to register my Best Buy card to access my account. I need the physical store card to arrive so that I can make a payment promptly. While I could call customer service, emailing would be more efficient for me. Unfortunately, I cannot find an email address to contact them. I hope to avoid any late fees or negative impacts on my credit score due to delays in receiving the card.

I misplaced my credit card and need to shop for Christmas at Best Buy for my grandson. Unfortunately, due to medical reasons, I can't go to the store now. I am trying to use the holiday 18 code online to get 20% off my order, but I'm having trouble applying it. I need assistance placing my order but have been unable to reach anyone at my local store over the phone. I am looking to purchase a Nintendo Switch Neon Blue/Neon Red Game Player for $[redacted].99, Super Mario Odyssey Game for $59.99, headphones for the game player such as the Power Acoustik - wireless for $17.99 or the Ihome Super Mario Odyssey for $24.99. Additionally, I am considering a case for the game player, a DVD of Thomas and the Magic Railroad for $7.99, a DVD of Savannah Smiles for $4.99, and the game Mario + Rabbids Kingdom Battle for $24.99. Your help with this matter would be greatly appreciated.

Last night, I applied for a Best Buy store credit card to purchase a washing machine. A few months ago, I got a Brandsmart store card but held off using it until we found the right appliance. My wife and I realized Best Buy had a better deal, so I applied. I accidentally stated my income as 54k instead of the correct 64k, and with my wife's 15k annual income, our total is around 78-79k. My credit score is approximately [redacted], which is decent. The application stated they would notify me in a couple of weeks, which worries me that I may have been rejected. I need the appliance sooner and wonder if my income could have triggered the delay. We've had a flawless track record with our mortgage and car payments for the past decade. I hope this additional information helps.

Hello, my name is Logan V. I am a "My Best Buy" Credit Card holder and have been an elite plus member for 4 or 5 years. Due to being laid off from American Airlines for the last 7 months and struggling with bills, I've had to move in with my grandmother to make ends meet. I'm currently reliant on unemployment and had to sell my car. I am asking Best Buy to consider the impact of COVID-19 on me and help relieve the interest on my accrued debt. A payment plan to reduce my monthly payments towards the principle would be greatly appreciated as I aim to consolidate this debt without affecting my credit. Please reach out to discuss further. Thank you.

I bought an HP Spectre laptop at Best Buy using my Best Buy credit card. Unfortunately, this laptop has turned out to be a real lemon. I went to Best Buy and had the Geek Squad evaluate it. They fixed some issues, but one remains: the cursor moves to a random location while typing. At home, I experience more problems. The HP Spectre from Best Buy Academy Boulevard has multiple frustrating issues. Despite the Geek Squad's attempt to solve them on 10/11/[redacted], new problems have emerged, making document creation difficult. The issues include the cursor moving on its own, icons disappearing and reappearing, text size changing randomly, cursor wandering on web-based sites, strange repetitive images appearing, and icons moving around the screen. These consistent problems are time-consuming. Having spent $[redacted].48, I believe I should be able to exchange this faulty laptop for a functional one. -LW

I recently applied and got approved for the Best Buy Visa card. I was looking forward to shopping online right away, but upon receiving the card, I realized the expiration date and security code were not visible. I contacted Citibank for assistance. Unfortunately, after repeating what I had already tried, they transferred me to Best Buy without clarifying the reason, only for Best Buy to direct me back to them. This experience has been quite frustrating.

I am looking to settle my credit card debt. Some years ago, I applied for a Best Buy credit card, but I never used it. To my surprise, I discovered there is an outstanding balance on the expired card. I never signed up for a Best Buy credit card account with Citi and I have not received any statements or information about this bill. I am unable to create an account now due to the expired card from 8/17, four years ago. Despite my efforts to contact Best Buy customer service and visit their store, as well as reaching out to Citi Bank, neither could locate the bill under my social security number. This situation is negatively affecting my credit score, and I only became aware of it while attempting to buy a car. I am uncertain how to address this issue to resolve the bill for the Best Buy credit card issued by Citi Bank, not the Best Buy rewards card. Any assistance would be greatly appreciated.

Dear Citi, I recently canceled a transaction with Best Buy, and although they corrected the store balance to $0, my initial payment with you was not adjusted. I did not receive any services or merchandise from Best Buy, yet my account remains at $0.00. My account's last four digits are [redacted]. Despite my efforts to contact Citibank on various numbers, I only reach a phone system prompt for payments, not customer service. This issue has impacted my credit rating from "Excellent" to "Fair." Please rectify this error in your records (Best Buy/Citibank credit card with account ending in [redacted]) and notify Experian Credit Bureau and other relevant credit bureaus of this mistake. Thank you. Sincerely, C.R.

I received your message regarding the email confirmation for Charlotte Goodmanson being removed from your card. Despite assurances from Citibank over two phone calls on 1-28-22 and 1-31-22, you have not yet received the email as promised. Charlotte's financial reputation is being affected as she tries to purchase a home, with her credit score dropping from [redacted] to [redacted] due to being linked to your account. It is crucial for her to have documentation proving her separation from your account. Please, I kindly urge for Citibank to promptly send the email to resolve this matter and assist Charlotte with her credit situation.

Hello. I've had a tough time dealing with your credit card. I've experienced issues with three deliveries, damage, and have spent countless hours on the phone and in person. I have paid off the credit card. I was informed about a $[redacted] credit on the card if I opened a credit card, which I did. However, I have been hit with late fees. I have recently made a $[redacted] payment. Could you please remove the $29 late fee on my account [redacted]?

While I was applying for the Best Buy store card, everything was going smoothly until I reached the last multiple-choice question about either my wife's previous car or my previous truck, both of which were under my name. The question asked for the payment amount in $50 increments. Since my wife has a different car now, I was unsure of the exact payment as she handled it herself. The options started at an amount close to what my truck financing was before I refinanced it in the year mentioned in the question. Assuming it referred to my wife's last vehicle, I checked with her upstairs. After getting her best estimate, I returned to answer the question just before almost being logged out. Despite selecting to stay logged in, upon answering, I received an error message prompting me to try again in a few minutes. Subsequently, when I attempted again, the application did not proceed to verification questions but denied me, stating they would provide an explanation in a few weeks. I believe this issue could have been avoided if they had allowed more time to answer a complex question that could relate to either vehicle we owned years ago, considering approving my store card would have likely resolved this matter.

I applied for 24-month financing with 10% cashback on a $28,[redacted] appliance order for my home renovation. I gave my driver's license and some electronic data to the salesman, but my application was initially rejected due to locked credit files. In-store, I unlocked my credit files with the bureau over the phone, only to be informed of my rejection shortly after. When I called the office for more information, the automated system couldn't confirm my identity, which was puzzling. I've been a previous credit card holder with your company and provided my driver's license, confident in my excellent credit history. I'm willing to deposit cash to reduce the credit issued or pay the full amount within 10 days if the issue is my debt-to-asset ratio. My financial assets can address any concerns. I need a quick resolution as I'm in the midst of a major remodeling project. The appliances won't arrive until September-October [redacted], ensuring low risk for your bank. I'm open to paying by check upon ordering for a smooth transaction. Looking forward to your guidance.

I was recently charged for a renewal of computer services on my credit card. I typically need these services occasionally, so I didn't mind the charge. However, I believed the account was set up for automatic payments, which doesn't seem to be the case. My spouse and I generally don't use this account much and opted not to set up automatic drafts. Despite this, I was surprised to hear you contacted our relatives regarding the late payment. Please refrain from contacting our friends and family. We have informed those you contacted to report this as harassment to the Consumer Protection Division of the Texas Attorney General's Office. We did not receive any calls from you, and if you did attempt to contact us, no message was left. Rest assured, the account has been paid in full.

My account was compromised, and there are unauthorized charges. I've already reported this to Citibank on Friday, 23, [redacted]. I have an appointment with Geek Squad on Monday, 26, [redacted], at 2pm in Potomac Yard, VA. I'm hesitant to use my account without Geek Squad's inspection. Could I please get the fax number for Best Buy Citibank? I am very concerned about this issue and live on a fixed income. I hope to receive the fax number soon. Thank you. -MP, customer since [redacted].

I am seeking clarification about my revolving debt and why I am incurring interest charges. I have been using my MY BEST BUY card for purchases, always opting for promotions with no interest for a specific period. I consistently make timely payments and clear the promotion balance within the designated time frame. However, I have observed minimal progress in reducing my promotion balance recently despite doubling my monthly payments. I discovered that I am paying approximately $18 monthly in interest on the revolving debt. This situation is new to me, and I am puzzled about why I am being charged interest on items for which I already paid double through revolving debt.

I had canceled an order in March, but only Totaltech was not canceled. Despite hours spent on the phone and computer with no resolution, I visited the Medford, Oregon store on May 10th. With the help of a manager, I was able to reach a customer service rep who could assist me. I requested that the credit be used to pay off the balance, but it was not applied. Today, I received a refund check, causing my payment to be late. I am striving to avoid any late payments on my credit, as my credit score is [redacted] and has always been excellent. Visiting the store when unable to connect with the necessary customer service personnel, the woman I spoke to was unable to assist me and provided another number to call. However, the individual I reached only attempted to pitch me the deal of the day, complicating matters. My interactions with Best Buy have been truly frustrating.

I recently purchased the Dell Inspiron 14 2-in-1 laptop and I'm having trouble turning it on or off. Even after trying different methods like tapping the screen and opening and closing the lid, I'm unable to start it. I've also attempted to plug it into a different power source, but it still won't work. Despite hearing a faint hum and noticing some lights on the keyboard, I'm unable to power it up. The red lights indicating RYZEN and AMD RADEON on the bottom right are on. Any suggestions on how to resolve this issue would be greatly appreciated. Thank you.

After visiting Best Buy in Warwick, RI, I purchased a tablet using my debit card. During the transaction, the associate attempted to update my expired card information with Citibank. Due to changes in my contact details, they couldn't verify my identity successfully. Despite my credit freeze being lifted temporarily, issues persisted. When trying to collect the tablet a week later, a different associate resubmitted the information, but approval was still not granted promptly. Subsequently, I received a letter stating my application was rejected without any credit issues on my side. Frustrated by this, I plan to address the matter with the store's management due to the negative impact it had on my credit score. Additionally, attempting to contact Citibank for resolution proved to be challenging.