Bell Mobility Customer Service Issues

I've been experiencing issues with my Bell billing for the last three months. This is now the fourth time I've reached out for assistance. According to our contract, both my husband and I should be billed $30 each per month for 1,[redacted] phone minutes. However, the billing has been consistently incorrect, and this month my 87-year-old husband had his service cut off. When he tries to make a call, he receives a message stating "for emergencies only." Dealing with this ongoing problem has been extremely frustrating, and I am seeking assistance to resolve this matter promptly.

I have been a loyal Bell customer for over eight years without any issues. However, in the past three months, I have been overcharged for data twice. Even though I was assured by a customer service representative that a $40 charge for data would be removed, it hasn't been done. According to the rep, the data over-usage occurred when I was connected to Wi-Fi at home during a new billing cycle, making it impossible for me to have used that much data. I have noticed discrepancies in the data usage history that indicate errors on Bell Mobility's part. Some customer service agents have not documented our conversations accurately, and promised refunds for overcharges have not been processed. Additionally, despite requesting that a new phone not have data access, I have been billed over $[redacted] for data usage on that number due to Bell's failure to block data, as confirmed on May 7th. I am seeking a refund of $[redacted].79 in line with the Statement of Consumer Rights.

To whom it may concern, I am dissatisfied with the service I received from a phone representative named Chris, employee #Ez4927. He did not address my requests and seemed to only recite company policy. Despite my longtime patronage, I was not allowed to speak to a supervisor, which I find unacceptable. If Bell's protocol includes denying customers access to a supervisor and fails to train representatives in handling upset customers, then I am reconsidering my loyalty to Bell. We currently have three phone lines with Bell, but we are now considering switching to a different provider due to this experience. I expect to speak to a supervisor promptly within the next 24 hours, or I will explore other phone service options. Sincerely, [Initials]

I messaged someone assuming they had text messaging, but it reached a landline causing multiple voicemail notifications. Despite trying to delete them, more kept coming. The landline owner accused me of harassment. I explained the situation, but it didn't help. I turned off my phone to stop the notifications, and it took 10 minutes to turn back on. Lesson learned; I will now verify messaging capability before texting. How can I prevent this in the future with my iPhone 7plus, which takes a long time to restart?

Hello, I'm George and I'm experiencing some challenges with my phone service. I believed I had unlimited international texting, but I am seeing overages on both of my numbers: [redacted] and [redacted]. When I signed up, I wanted a single business phone under my business name. However, I was misled into a plan that included additional lines and a tablet I don't need. To top it off, my Samsung Galaxy S10e is damaged, and I was wrongly informed that I had device protection. I urgently need assistance to replace my phone, fix the inflated bill, and remove the unnecessary tablet from my account. I had to buy a new phone on my own, a Samsung Galaxy S9, after the incident with my S10e. I have arranged to pay off the balance in two installments, $[redacted] on August 30, [redacted], and another $[redacted] on September 3, [redacted]. Any help with the overages would be appreciated. I've tried to resolve these issues with no success so far. I hope you can turn this negative experience into a positive one so I can continue being your customer. Thank you. George Stewarts Decks & Fences

I attempted to pay my bill yesterday. However, I encountered repeated failures. After speaking with five agents, I have spent hours on the phone trying to resolve this issue. I eventually gave up and am now reaching out here. My bill is due tomorrow, and I am eager to settle it before then. Recently, I managed to make a payment of $[redacted].80 through my iPad, even though I cannot make calls on my iPhone. The bank has confirmed this payment under reference #[redacted]. I am currently only reachable through the internet as my phone seems to have issues. Please reach out to me promptly regarding this matter. Thank you.

My name is Florence Courtorielle, and I recently made a payment to Bell Mobility online. Unfortunately, the payment was mistakenly redirected to a different account instead of Telus Mobility. I have no outstanding balance with Bell Mobility. I am kindly requesting that the $[redacted].00 payment be refunded back to my bank account. The payment was incorrectly sent to my husband's account under the name Don Courtoreille with confirmation number [redacted]. As a senior on a fixed income, this money is essential for me. The payment was processed on September 27th from card number 4[redacted] 2[redacted]. I would appreciate any assistance you can provide in resolving this issue promptly. Thank you.

On November 24, I received a text from bellmobility-refund1.com stating I am eligible for a $54.69 refund for an overpayment, valid until November 25, [redacted]. They request banking information for the deposit. I am unsure if this link is genuinely from Bell Mobility for reimbursement or if it may be a scam to obtain my banking details. The message mentions a refund for overcharging in October [redacted] and apologizes for the error.

I'm writing about my Bell Mobility invoice #[redacted]54 from March 25th, [redacted]. I spent time with a representative named Shoab adjusting my billing so that a credit of $[redacted].85 would regularly apply to my onebill. Shoab's assistance can be seen on pages 1 and 2. Despite having credits on my account, I was charged a $2.58 late fee. I am hoping to have this late fee reversed.

I have been charged $11.00 monthly for a sim card I haven't used in over a year. Despite multiple attempts to cancel with my provider, Amritech, the charges continue. The account was initially set up under a business account, but I was informed this specific charge is not part of that. I disposed of the sim card due to the excessive charges but was unable to get assistance without an account number. After locating a possible account number, [redacted], I can confirm it hasn't been used. I seek to cancel this account and receive a refund for the erroneous charges.

I've misplaced my iPhone and am looking for assistance. My husband, Rolf Wesche, manages our multi-service Bell account with number [redacted]59. I'm hopeful of locating the phone but have exhausted my search. I require a new mobile device. I recall there might be insurance or replacement coverage on our account, but I can't find the purchase bill. If not, what steps should I take for a temporary and permanent replacement? I have access to our home phone until 3 pm Eastern before traveling to Ottawa, where I'll have internet access only. Tomorrow, I could visit the Bell Centre if necessary. Please provide guidance on the next steps. Thank you, Marjorie B. Wesche P.S. I believe I also have a MyBell account in my name but the details were on the lost phone.

I bought Bell's Smart Plan warranty along with my Bell Mobility service for my work phone. It's crucial for me to get a quick replacement for my stolen phone. It's been a week, and I haven't received any updates from Bell. I am very frustrated with this situation. I paid for a straightforward solution, but this has been anything but simple. I hope someone can address my concerns promptly. Thank you.

Please contact me tomorrow on 3/5/[redacted] regarding my request. I recently ordered a mobile internet box over the phone, and although I have received it, I have not yet used it as I was under the impression that I would only start incurring charges once I activated the service. When I placed the order, I informed the representative that I would be using the device in a few months for an event that unfortunately got canceled. Despite this, I have noticed an unexpected increase in my Bell internet bill, indicating charges for the unused box. I would like to request a $[redacted].56 credit for the charges on my account related to the Bell mobility box and to pause any further charges for the next 30-60 days until I actually start using the device. Your assistance with this matter would be greatly appreciated.

Hello Bell Mobility, I purchased an iPhone from a seller on Facebook recently. The device was brand new, and I had not used it until two days ago when I discovered it was blacklisted by Bell Mobility. If there are any charges associated with this issue, I am willing to pay them. However, I kindly request assistance in unlocking the phone as I believe I was misled by the seller on Facebook. I have evidence of our conversation on Facebook Messenger if needed for verification purposes. I appeal to Bell Mobility for help in resolving this matter. Thank you.

Hello, I've had my current plan since December [redacted], for two years now. I'm currently outside of Canada and haven't used it since October [redacted]. I'd like to switch to a basic plan to keep the number or cancel the service altogether. Thank you for your assistance. My Bell number is [redacted], registered under Mengqiao Fang at 16 Hazelmere Dr, Richmond Hill, ON.

Hello, I am trying to pay my consumption bill for the month of December but I am having trouble. I subscribed for my stay in Canada and cancelled it through your service on 12/25 when I returned to France. I have a bill of $23.73 to pay from France. Please let me know how to proceed as the online payment is not working. Do you have an account number for me to make a bank transfer? My customer code is [redacted]65 Gilles C. Thank you in advance.

I am facing an issue with a device I purchased in November on Facebook Marketplace for $[redacted], a Z Flip 3 5G. It worked for about a week, and then my SIM card stopped working because the device was blacklisted. I reached out to Bell, the service provider, and explained my situation. I mentioned I was pregnant at the time and now have a 5-week-old baby, a 15-month-old son, and a 4-year-old daughter. I cannot afford another device as I am currently not working or receiving CRB. The customer support initially removed the blacklist, but the phone got blacklisted again last week. I am in a tough spot with three young children and no working phone, and I cannot afford the $[redacted] lost on this device. Can anyone please assist me with this situation?

Hello, I am in urgent need of assistance with my iPhone 11, which I purchased from Bell and am currently locked out of. I believe I may be experiencing a similar issue with an iPad I bought from Apple while I was with Rogers in the past. Over the years, I have transferred several cell phones from Rogers to Bell and have encountered inquiries about Rogers email addresses still appearing on them, but I was informed that everything was resolved. Recently, following the purchase of my first iPhone from Bell during the COVID-19 pandemic, I encountered an issue where a passcode was requested upon a mysterious message appearing on the screen. Despite my efforts to resolve this at Bell and Apple, the problem persists. Apple provided me with a tech support phone number, but after multiple unsuccessful attempts, I find myself reaching out to Bell again for assistance. I urgently need my iPhone to function properly, as well as my iPad. I have a commitment this morning from 10:00 am to 1:00 pm, and any help within that timeframe would be greatly appreciated. Thank you, Dianne

Hello, Good day to you! I am Danny from the Philippines. I have an LG G4 H812 phone that is permanently blocked. The phone belongs to my brother-in-law, a Canadian who is married to my Filipina sister. They are currently in the Philippines on vacation. The phone was given to me a few days ago, and it is now in the Philippines but permanently locked. My issue is that I cannot create a Bell account as I do not have a Bell Prepaid phone number, etc. Is there a solution to unlock the phone? Thank you in advance.

Hello, I am Danny from the Philippines. I have an LG G4 H812 phone that is permanently blocked. The phone was given to me by my brother-in-law, who is Canadian and married to my Filipina sister. They are currently in the Philippines on vacation. I am unable to create a Bell account since I do not have a Bell Prepaid phone number. Is there a way to unlock the phone without creating a Bell account? I appreciate any help on this matter. Thank you.