Barclays (UK) Customer Service Issues

A hidden camera, also known as a spy or security camera, is a device used to secretly record people without their knowledge. The term "hidden camera" is commonly associated with reality TV shows. The use of such cameras is regulated by US Code Title 18, Chapter [redacted], Section [redacted], which prohibits the interception of oral communication in a surreptitious manner. There is a call for the removal of all CCTV cameras at Barclays Bank properties and inside ATM machines, accusing individuals dressed as police officers at the bank of violating specific laws. The demand extends to all CCTV cameras on streets and highways. The message emphasizes the breach of various legal codes and implies that individuals responsible should be brought to court and held accountable for their actions.

The only reputable courts in London are those at the Royal Courts of Justice. Theresa May should be arrested and prosecuted, as well as the Nelsons, U.S. citizens, who are considered illegal aliens under [redacted](a)(21) of the INA. They are accused of being deceitful liars, false witnesses, murderers, and coveters who will face consequences for their actions. Mentioning Google, the writer expresses strong feelings about false witness and secret attacks, suggesting consequences for the company as well.

My account has been under review for three weeks without any explanation or updates, even when I call about it. I believe I have done nothing wrong, and it seems like the fraud squad is being overly cautious and disproportionate in their actions. My account was functioning well before, allowing me to withdraw money, but now my card is blocked, and my online account is locked for reasons unknown to me. I used to trust Barclays as a bank that supports its customers, but now I feel uncertain. Trust has become an issue for me, and I am concerned about the situation.

Dear Sirs, I understand the challenges posed by the ongoing Covid-19 situation and acknowledge the adjustments needed in these times. I am writing to bring to your attention certain shortcomings in your services that, with some additional consideration and training, could greatly enhance the customer experience. I am acting on behalf of Mrs. J.R. Stanton, a customer of yours. Enclosed within this correspondence are the details of her account and the issue she is facing. When Mrs. Stanton's Barclays Visa debit card was declined for a payment exceeding £[redacted], I tried contacting your Customer Services team via phone. After being placed on hold for over an hour, I decided to visit the Barclays branch in Hoddesdon. Despite checking the opening hours on your website, which indicated 09:00 to 14:00, upon arriving at 08:45, I was informed that the branch only opens at 10. Upon my return at noon, I faced further challenges. After waiting in a long queue, I was eventually allowed in and received assistance from the counter staff. However, the staff member I encountered at the door initially refused to accept my letter, which was intended for the branch. I have a few suggestions for improvement which could enhance customer service, such as updating the website with accurate information, specifying the acceptance of mail, providing adequate training for front-line staff, increasing the number of staff in Customer Services, and ensuring that actual customer interactions align with the company's advertised image. I do not necessarily expect a response to this message. However, as longstanding customers of Barclays, both Mrs. Stanton and I hope that our feedback will be constructive. In light of these recent interactions, we may need to consider alternative banking options moving forward. Kind regards, M.F.P. Stannard

I have been abroad for an extended period, and my debit card expired in [redacted]. I have been unsuccessful in obtaining a new one. Without internet access, phone calls are my only option for account management, including making international payments. Due to the pandemic, all my attempts have been futile as I receive conflicting information from different individuals. My limited English proficiency further complicates matters. Any advice on how to access my funds would be greatly appreciated. Thank you, Dew

I have multiple accounts with Barclays Bank in the UK, but I now reside in Spain. I have not been informed whether Barclays Bank plans to close my accounts post-Brexit on January 1, [redacted]. If they intend to do so, I have limited time to find alternative banking solutions. I kindly request a clear response from Barclays Bank regarding this matter.

Dear Sir/Madam, I am requesting assistance in updating my contact information with Barclays Bank. I would like to update my telephone number to +44 [redacted] and my email address to [redacted] Also, I am currently overseas due to COVID-19 travel restrictions and would like to halt any mail sent to my home address. Thank you for your help. Best regards, Miss Ozeanciel Holman Account No: 13048xxx Sort Code: 20-55-59

Good morning, I am having issues with your bank. I am a customer of ENERGY MARKETS. My name is Antonio Dellosa. I closed my account and requested a positive balance of [redacted] euros to be sent to my bank Intesa San Paolo in Italy. After speaking with senior manager of ENERGY MARKETS, Adriana Huber, she emailed me that your bank has blocked my money because I need to pay a 10% tax. She then had me pay [redacted] euros through an Italian bank to a foreign bank in Ireland, Coinbase. Additionally, she asked me to pay another [redacted] euros for insurance on the correct transfer of the money to the Italian bank. Then, your bank, Barclays UK, informed me that you cannot send my balance as it is blocked by the Italian tax agency and that I need to make another transfer of [redacted] euros through Coinbase Ireland. Is this a scam? I am waiting for your explanations, thank you. Regards, Antonio Dellosa

I recently closed my account with ENERGY MARKETS and requested a transfer to my Intesa San Paolo bank in Italy through their module. The Senior Manager informed me that Barclays UK, the bank involved, blocked the funds for English government tax purposes. I paid [redacted] euros plus [redacted] euros in insurance by bank transfer to resolve this. Now, ADRIANA HUBER claims the bank is still unable to send the money. I have sent proof of my balance to my Italian bank. I'm concerned if this is a scam and whether I should involve the police. Urgent clarification is needed. Thank you, ANTONIO DELLOSA.

I would like to update my first name on my account. I have the necessary documents for verification, including my birth certificate and the solicitor's letter confirming the name change I made when I opened the account in the 1980s. I have reverted to my original name as per my birth certificate, which is consistent across all my Australian documentation. Aligning the name on my account with my official documents will simplify things for me. Could you please advise me on the process for updating my name? Thank you, Marjolein (Johanna) Pink.

I introduced my son to Barclays for his first bank account since I have been a loyal customer for years. Unfortunately, my son fell victim to a scam in [redacted], losing £[redacted] in two payments of £[redacted] each from his account. While I acknowledge his mistake in authorizing these payments, I believe the bank should have detected these unusual transactions, as they were made within a short time frame and were significant amounts for a new account. Before taking further action, I plan to contact Barclays to discuss this issue. I have also informed the police and may consider seeking resolution through the small claims court to address the mishandling of the situation. These initial steps are aimed at helping my son recover what was wrongfully taken from him during a vulnerable time.

I reside in New Zealand and have a recurring payment set up every 2 months to transfer funds from my UK account to my bank in NZ. On October 1st, the transfer was initiated but has since been reversed. My local bank, ANZ, has indicated this might be related to security measures. I faced issues with my pinsentry during a transaction on Monday due to battery failure, this coincided with a lockdown in Auckland. I have ordered new batteries online to fix the pinsentry problem. I'm uncertain about the next steps to resume the money transfer. Prompt assistance is appreciated, as this income supports my daily expenses.

I require statements for my closed Barclays Business Account for record-keeping and to prepare an Annual Report. Barclays should have provided these statements upon account closure, but I did not receive them. As my company's account has been closed by Barclays and struck off the Companies Register, I urgently need these statements to begin the process of restoring the company. I kindly request that Barclays send me copies of my statements from April 4, [redacted], within seven days using the address provided. Your prompt assistance in sending these documents would be greatly appreciated. Thank you.

I am experiencing an issue with a bank account linked to the Canary Wharf branch of Barclays Bank PLC. As the owner of AEE OVERSEAS based in India, it has come to my attention that an unauthorized individual, a hacker, is using the mentioned account to deceive our customers into making monetary transfers. Specifically, an amount of $17,[redacted] was sent by a customer named Zebra Technologies to this fraudulent account. Despite reaching out to the branch at the provided phone number, I have been informed that without ownership of the account, they are unable to assist me. I am urgently seeking guidance on how to file a complaint and implore that all transactions to this account are immediately halted. Our investigation indicates that the illicit activity may be originating from Lagos. I stand ready to provide further evidence, including the fraudulent emails from the hacker posing as Barclays Bank, if an official complaint email address is shared with me. Tomorrow, a representative from my company will visit the branch in Canary Wharf to seek cooperation in uncovering the source of this illicit activity. Your prompt attention to this matter is greatly appreciated. Thank you, Jayant Malhotra

Hello Team, My name is Sankalp, and I am a British citizen currently residing in India. I will be starting my master's program at the University of Southampton in September [redacted]. I am interested in opening a bank account at the nearest Barclays branch to the university to manage my expenses during my studies. I would like to inquire if it is possible to open a bank account online with Barclays from India before my arrival in the UK. If this option is available, could you please provide me with the necessary steps and requirements for the account setup process? After conducting some research, it appears that the closest Barclays branch to the University of Southampton is located at 67b Above Bar Street. Kindly confirm if this information is correct or if there are other branches closer to the university. I am a British citizen living in India, and I am uncertain about the procedures for opening a bank account, so I appreciate your assistance in addressing my specific situation. I look forward to your quick response. Thank you.

I recently encountered an issue with my bank card being declined and faced difficulties logging into online banking, receiving error message [redacted] indicating a mismatch in my details. I have not changed my information and have never experienced this problem before. As a UK account holder now residing in France, my standing order is set to transfer funds on the first of every month, while my pension is usually deposited on the last working day of the month. I am concerned about potential delays as this income is crucial for me, especially with upcoming scheduled direct debits on the 5th. Living without a nearby Barclays bank branch is also a challenge. I have reached out via email to [redacted] seeking guidance as I am feeling overwhelmed. Thank you.

I attempted to use my bank card, but it was declined. Upon trying to access online banking, I encountered error message [redacted] stating that the records do not match my details. I have not forgotten or altered my information. This issue is new to me, and I have no visitors to my home nor have I been notified of any problems. Although I have a UK account, I currently reside in France where a standing order is set to transfer funds on the first of each month, and my pension is deposited on the last working day. I am anxious about the potential delay as I rely on this income, especially with upcoming payments due on the 5th that could cause financial distress. Barclays is not easily accessible in my area in France, and I have reached out to [redacted] seeking guidance in my current state of panic. Best regards, A. Dealtry

I am filing a complaint on behalf of your customer, Mr. M.Y. Dedat, account number GB06BARC[redacted][redacted], who has been requesting feedback without success regarding two transfers made by his father from Atlas Mara Bank Zambia on 18th January [redacted]. One transfer of 4,[redacted] GBP was successful, while the other transfer of 4,[redacted] GBP is still outstanding. We reached out to Citibank London, our intermediary bank, who provided proof of remittance and attempted without success to get feedback from your Swift Department. Despite our own efforts, we have not received any updates on the missing funds. We are requesting your assistance in locating the funds and applying them to the beneficiary's account or returning them so alternative transfer options can be explored due to the urgent situation. Please see the attached emails for further details.

I have had a Barclays current account for 40 years. After moving to Spain, my account was closed. I have followed your instructions to reclaim my money by sending the necessary forms to the provided address, but I have not received any refund into my account. Please inform me of the status of my refund and the reason for the delay. My URN is RC560291, account number [redacted]5, sort code 20-26-23. My name is Bryan Peter Date. My Spanish address is Residencial Washingtonia, buzon 14, ctr de canteras 24, Torremendo, [redacted], Alicante.

After 68 years of being a loyal customer, both personally and in business, the bank is closing my account because I no longer reside in the UK. I have reached out to them via recorded delivery and email but have not received any response. When I tried their Personal Chat for their phone number, I was informed the number was not assigned to a phone. I was simply trying to ask them to help me make contact with the parties that pay my private pensions into my account and provide them with the details of the alternative bank account I have opened in New Zealand. However, it seems that 68 years of loyalty does not warrant a reply. I have attempted to call every telephone number on their website and Barclays, but all of them are unavailable or do not correspond to the numbers provided.