Bank of Hawaii Customer Service Issues

I waited for two hours on hold only to be transferred to the fraud department. After another two-hour wait, I decided to disconnect the call. The issue arose because my credit card had a hold placed on it without any prior notification, leaving me unable to pay my bills for weeks. The fraud department should not have the authority to dictate how I use my money without contacting me first. This situation has caused unnecessary confusion for weeks.

I encountered difficulty accessing my eBanco account both from my desktop and the mobile app on my phone due to an additional security step that usually sends a security code via call or text for every other login attempt. Unfortunately, I am not receiving these calls or texts anymore, preventing me from using BOH bill pay. When I contacted customer service after a 35-minute wait, the representative was confrontational and attempted to blame my cell phone carrier for the issue, failing to acknowledge it was a BOH problem. After the call abruptly ended, I am left waiting on hold once again. Regrettably, I will be closing my accounts with BOH due to their unsatisfactory service in handling this matter.

Yesterday, I was in the process of changing my checking account number online with the help of a Bank of Hawaii customer service representative over the phone. Unfortunately, we got disconnected before we could complete the transaction. Today, I received a voicemail from the customer service representative, Audrey, asking me to call her back at the same number I used to reach her initially. However, I don't recall the number I dialed to reach her. Can someone please provide me with the correct contact number so I can reconnect with Audrey to finalize the account number change? Thank you for your assistance. - B. Downs

I have been a loyal customer of BoH for two decades with two business accounts. I was initially excited about the introduction of Zelle, only to be disappointed that it wasn't available for business customers. I contacted customer service, but the process to open a personal account was far from smooth due to the absence of branch locations on the mainland. Despite agreeing to proceed online with a debit card for my business accounts, I encountered a 48-minute wait time before eventually giving up. I am requesting that a representative reach out to me for assistance in setting up a personal account or obtaining an ATM card to facilitate the online process. Thank you for your attention to this matter.

I, Ronald S. Miller, holder of checking account [redacted]1 at Kahala Etc., have been experiencing issues accessing my account for the past twelve days. Due to being deaf and having poor communication skills, I struggle with entering the one-time codes required. This problem arose after multiple incorrect password attempts. I am determined to resolve these difficulties to protect my account from potential intruders. I have also ceased the connection between my BOH account and Chase due to past password security issues with Chase. I am monitoring the situation closely until a solution is found. Ronald S. Miller