Bank of America Credit Customer Service Issues

I require assistance from Bank of America to stop GoDaddy from charging my previously canceled credit card. After contacting BOA, I was advised to reach out to GoDaddy, which I did. I explained my predicament as my home recently burned down, losing all my important information. Presently in the hospital, I borrowed a PC to address this issue. When speaking with GoDaddy, the representative mentioned I needed to access my account, which I am unable to do. Furthermore, the phone number connected to the account is unfamiliar to me and my family. Feeling suspicious, I suspect hacking. Despite canceling the card weeks prior and clearing the balance, I received a bill showing charges from GoDaddy. This erroneous fee could impact my credit negatively, which I cannot afford since I rely on State Assistance. I seek assistance to rectify this situation promptly. Thank you.

I am seeking assistance from Bank of America regarding a charge on a canceled card by GoDaddy. Despite following Bank of America's instructions and contacting GoDaddy, the issue persists. Due to a personal tragedy and lack of access, I am unable to proceed. As a State assistance recipient, I request GoDaddy refund the unauthorized charge. The urgency to resolve this matter is compounded by my need to return the PC soon. The phone number associated with the GoDaddy account is unfamiliar, raising concerns about hacking. I seek Bank of America's intervention in dealing with GoDaddy, fearing late fees and negative credit impact. Your prompt attention to this matter is highly appreciated. I have documented my ordeal sincerely and hope for a favorable resolution. Thank you for your assistance.

I accidentally made a duplicate payment towards my balance. I intended to pay the amount in full but mistakenly sent the payment twice. I would like the extra amount returned to my checking account as a credit balance. I am not closing my account, it was an error on my part as both payments were made on the same day from the same account. Thank you for your assistance. Sincerely, S. B.

Last year, I had a Visa Bank of America Alaska Airlines credit card, which I rarely used. However, I accidentally used it in June [redacted] to pay for gas. After receiving a notice months later stating that I missed my bill payment, I contacted Bank of America to resolve the issue. They waived the extra fees, allowing me to pay the bill over the phone. Subsequently, I deleted the app and stored the card away to prevent future mishaps. In October, I was charged the credit card's annual fee without receiving a paper bill. Upon notification in November, I promptly called but Bank of America decided to close the credit card. Despite my attempts to reach out to various Visa/Bank of America customer service representatives to reopen the card or obtain a new one, my credit score is now deemed too low due to this incident. I have tried to address this with Experian and filed a dispute, which was resolved, yet my credit score remains impacted. I have always been financially responsible, managing other credit cards effortlessly. However, I am encountering difficulties reaching a live person at Experian as suggested by Visa Bank of America, leaving me feeling stuck. I hope to rectify my credit score and regain the ability to open a new credit card.

I contacted customer service regarding a fraud claim involving four charges from a single merchant. Despite disputing only two charges, all four were still appearing on my statement. The call lasted over 40 minutes due to the slow responses of the representative, who took extended periods to address basic questions. After 15 minutes, the representative confirmed the successful dispute of the fraud claim without acknowledging the remaining charges. When I raised this concern, they took another 5-10 minutes to investigate and provided the same response. Subsequently, despite my insistence on the unresolved charges, the representative remained silent on the line. Following several attempts to address the issue, I was abruptly disconnected after almost an hour of troubleshooting. The experience felt unprofessional, leaving me frustrated with the lack of assistance in resolving what should have been a straightforward matter.