Bali Body Customer Service Issues

I placed an order at the end of February and I still haven't received it. I paid over $[redacted] for self-tanning mousse, body oil, and moisturizer. I've tried contacting Bali Body on Instagram, but no one has responded. I want a refund for my order. If you're reading this, please resolve this issue promptly. If not, I will escalate this matter to the Better Business Bureau and will no longer support your brand. This experience has been disappointing, especially since it's my first and final order with your company.

I have not received my order from Bali Body yet. The tracking information shows it's still en route from Australia to New Zealand, and it has been this way for 10 business days. The shipping policy indicates it should arrive within 4 business days. I've been trying to reach their customer service, but they take days to respond. I did receive a message suggesting my delivery may have arrived because of a slight error in the postcode, however, both postcodes I provided are correct for my address. I attempted to contact them through their chatbot but have not received a response.

I placed an order almost 2 weeks ago, and the money was deducted from my bank account, but I haven't received my order yet. I have reached out to Bali Body multiple times about this issue. They claim they can't deliver to my address, even though they have successfully delivered to me at least 7 times before. I provided an alternate address, but that didn't work either. I am becoming increasingly frustrated with this situation. Additionally, when entering my address, it needs to be abbreviated as "St." instead of spelled out as "Street," but this correction has not been made yet. I would appreciate any assistance with this matter.