BENEFEDS Customer Service Issues

I encountered an issue when registering with Benefeds back in November [redacted] to choose Delta Dental for [redacted]. I made an error by selecting "YES" under the question "are you the sponsor" due to my husband's passing. This resulted in a message saying I was ineligible, despite knowing that I am eligible. I tried to correct this on my profile but couldn't, so I had to contact [redacted]. After waiting for nearly 4 hours on hold, I spoke to two representatives, with the second Senior Rep understanding my situation and submitting a request to correct my account (Ticket #GEBR121116). Unfortunately, the correction did not happen within the expected timeframe. Upon following up, another representative transferred me back to the same Senior Rep who suggested deleting my account so I could start over. However, even after waiting an additional 3 days, I still can't proceed with a new registration due to my SSN being in the system. I am currently on hold awaiting another Senior Rep for approximately 25 minutes now.

I recently received a letter from Tricare stating that dental and vision insurance benefits are no longer provided starting at the end of last year ([redacted]). I reached out to Delta Dental and was enrolled in their plan under "Benefits." They have been deducting $53.95 monthly from my checking account as the premium. Unfortunately, I have been diagnosed with Stage 4 Lung Cancer, making me unable to undergo dental treatments. Furthermore, I discovered that my GEHA Medical insurance already covers dental expenses. Despite this, Benefeds refuses to cancel my coverage, citing that I do not meet their cancellation criteria due to not having two life-altering conditions. At 86 years old and being a retired Civil Service member with dental coverage through GEHA, I urge Benefeds to terminate my policy. I find it unfair to pay for dental benefits I cannot use, especially considering my current health condition. I urgently request the cancellation of Benefeds and the cessation of premium deductions from my checking account.

I recently received a letter mentioning an unpaid balance of $67.43, with plans for an adjustment. I want to clarify that I do not authorize any alterations to my account since I ceased payments due to my cancellation of enrollment with Humana, EPO High. There was no specified contract duration in place when I signed up, as confirmed by my call with them. Woodrow D. Speckels.

My son Spencer Skeete has Autism and requires specific benefits. I contacted Benefeds to update his disability status accurately. Spencer Skeete needs to be included in all Federal Benefits, including Dental and Vision. He has been officially diagnosed by the school, Social Security, and his psychiatrist, with ongoing care from a psychologist for mental health. As his father, a retired Army Sergeant First Class with service including the Vietnam War, I am reaching out for assistance in correcting Spencer Skeete's records to ensure he receives the necessary dental and vision coverage. Additionally, we need to update his military ID card. Name: SFC Carlos Skeete - Retired Military, Retired GS-12 from Department of Labor Carlos Skeete [redacted]

To the appropriate party, My husband, B.L., a retired U.S. Navy member, had tooth #24 removed some time ago due to gum and bone loss issues. He has been struggling with discomfort when eating and feeling self-conscious about his smile. We opted for a HIGH PLAN with DELTA DENTAL during the January [redacted] open enrollment to address his dental needs, knowing there would be extensive work required for both of us. Our consultation with Dr. M.L., DDS in National City, CA led to the submission of PRE-TREATMENT ESTIMATES. Unfortunately, the claim was initially denied for being categorized as PONTIC & RETAINER, rather than the intended 3 unit bridge on teeth #25 and 26 with pre and post-operation x-rays. Despite resubmitting the claim, it was denied a second time on 5/20/19. We are seeking assistance from GETHUMAN to help rectify this issue promptly. With hope and gratitude, B. and M. Counterman

I am disappointed with Humana for providing me with the wrong dental provider information, resulting in them refusing to pay for the service or reimburse me after I had to pay out of pocket. They then assigned me to a different provider who couldn't see me until next year because I'm a new patient. Despite my numerous calls, I have yet to receive a resolution. Humana has collected my premiums for a year without providing the services promised. Their response has been to insist on only working with network providers, further ignoring their role in creating this issue.

I recently received a letter from Benefeds regarding the inactivation of my FEDVIP enrollment associated with my deceased spouse, James W Rodebaugh, who passed away on 11/27/20. The letter dated 2/5/21, which I received on 2/19/21, mentioned that surviving family members may be eligible to enroll in FEDVIP dental and/or vision plans. I have an upcoming dental appointment and I am uncertain about my current status. I have been utilizing United Concordia Dental and VSP through my spouse's Federal Benefits, and I now need guidance on the necessary steps to take. Despite attempting to contact the Customer Service Center, I was left on hold for an hour without any assistance on Friday afternoon. I am grateful for any support you can offer me. Thank you, Barbara E. Rodebaugh.

Since [redacted], I have not received any communication from you. I recently tried to update my dental plan, only to be told the enrollment period ended in November [redacted]. I am disappointed as I never received any information from you. It's possible any correspondence was sent to an old email address, which is no longer valid. I pay for this service and expect better communication. Despite my attempts to reach out, I have not received the necessary form to proceed. I require more dental coverage than I currently have, and this situation may leave me without options. I have not even been assigned a policy number. Please reach out to me with updated information. Thank you for your attention to this matter.

I would like to cancel my dental program. After speaking with another Veteran who has the same rating as me, I learned that he has full dental coverage through the VA. Upon verifying this information, I discovered that he was correct. I promptly enrolled in the VA plan, realizing that I no longer need Delta Dental Insurance. I have been paying premiums due to my lack of knowledge about my entitlements for a considerable time. I acknowledge my mistake and take full responsibility for it. Therefore, I kindly request to discontinue my allotment immediately. My details are as follows: Glennie McCurty, [redacted] Randolph Blvd., Apt [redacted], San Antonio, TX [redacted]. You can reach me at ([redacted])-[redacted]. My Subscriber Alt ID is [redacted]88.