Auctiva Customer Service Issues

On July 2, [redacted], I created a package of 6 books to sell for $[redacted].00 on eBay. The package included 5 first editions and 1 first edition, second printing. After a buyer purchased them, he wanted to return them, leaving me with my first negative feedback in 2,[redacted] transactions. This experience made me reassess my listings and I decided to cancel [redacted] out of [redacted] listings and try a different approach with Auctiva. I'm looking for assistance in setting it up as I had trouble subscribing in the past. I'm 74 years old and willing to learn. This change is important to me because I aim to improve my selling experience on eBay.

I am having trouble accessing my account and would appreciate your assistance with the following issue: Warning: Potential Security Risk Ahead Firefox has flagged a problem preventing me from connecting to www.auctiva.com. The issue could be due to an expired website certificate or an incorrect computer clock setting. To resolve this, ensure your computer's date, time, and time zone are correct, then try refreshing www.auctiva.com. If the problem persists, it may be due to a misconfiguration on the website's end, and you should consider informing the site administrator about this issue.

I have been a loyal user of Auctiva for more than 15 years. Recently, I encountered an issue where I couldn't list any items due to an error message prompting me to add a credit card for payment, even though I have had one on file along with PayPal for years. I have spent a week trying to resolve this problem through customer support on their website, but haven't made any progress. I urgently need to be able to post listings in the next few days. My email is [redacted], and I have two eBay accounts: "eebarter" is the affected one, while "eebart" is working fine. You can reach me at [redacted],[redacted],[redacted]. Thank you, Bart L.

I received this message after I closed my account, and it's unclear why it wasn't provided beforehand. The orange message box stating that I needed more image hosting storage than the free [redacted] MB limit was unexpected. I had a grandfathered plan for 3 years, but now I'm being offered only double the price options. I feel defrauded by Auctiva and the agent, Vivian, who even hung up on me. I was advised to close my account, and now I'm being pushed to buy another one at double the cost. This situation feels like fraud to me.

I need assistance! Several months ago, due to the challenges caused by the ongoing CoronaVirus pandemic, I attempted to place my Auctiva accounts in 'vacation mode'. A representative named Bruce informed me that it wasn't possible, but he suggested switching them to the 'free' status, which limits functionality. I switched all three accounts - 'dodger1954', 'earthangel57', and 'goldnoldies' to the free status as advised. I was assured that to reactivate the paid status, I needed to make a payment through the main account, 'dodger1954', and all accounts would be linked as before. Yesterday, I made a $14.95 payment for 'dodger1954' hoping it would reactivate all accounts. Unfortunately, only 'dodger1954' was reinstated. I now seek guidance on how to relink all three accounts to resume using them. I had intended to utilize 'earthangel57' and 'goldnoldies' for eBay listings, not 'dodger1954'. Additionally, by switching to the 'free' status, I believe I lost my 'grandfathered-in' status, which is disappointing. Please assist. Thank you, Charles J. & Marilyn G.