Au Bon Pain Customer Service Issues

I work at the Au Bon Pain located at 80 Pine Street, New York, [redacted]. On Tuesday, November 27th, the general manager confronted me about leaving the counters dirty. I mentioned that the assistant manager, Tiffany, also contributed to the mess. This led to tension between Tiffany and me, with her involving other coworkers in the issue. When I requested a transfer, the general manager claimed there were no available positions. Following an incident on Monday, December 3rd, where items fell on me, I reported the injury but was met with a harsh response from the manager. The next day, while still experiencing pain, I was scolded for not waiting to restock. Despite explaining my circumstances, I faced further confrontation from the general manager and Tiffany. Feeling uncomfortable in the work environment, I requested to leave the shift, but the manager insisted I continue. Ultimately, I left mid-shift as I felt pressured to work in a challenging situation.

I have concerns about the managerial abilities of Doreen C., the manager of Au Bou Pain in Regional Kendal. Here are the issues I have observed: 1. She fosters a negative work environment by spreading rumors and lies among the staff. 2. She bullies employees with poor English skills and then demands respect, leading to discrimination. 3. She does not appreciate the work done and focuses on trivial matters. 4. She prioritizes schedules over task efficiency. 5. She lacks trustworthiness and provides unconvincing excuses when necessary. Overall, I do not believe she embodies the qualities of a professional leader. A good boss should avoid humiliating subordinates, be competent in their tasks, act with integrity, show emotional intelligence, be inquisitive, mentor effectively, and take responsibility for their decisions.

I would like a refund for the two sandwiches I ordered. Unfortunately, my recent visits to your restaurant have been disappointing. I usually order the Chipotle Turkey & Avocado (Hot) sandwich daily for my lunch break, but the quality and service have been deteriorating. During my first visit, the food was fresh and the service was excellent, but subsequent visits have been problematic. On my second visit, the food was not ready on time, and employees were not attentive. The third visit was also delayed, and my lunch break was wasted waiting for the order. Today, on my fourth visit, the sandwiches were poorly made and tasted bad. When I asked for replacements, they were even worse. I am a regular customer and know how the sandwich is supposed to taste. I expect better service and quality when I pay for my meals. I would like a full refund as compensation for the poor experience and hope to discuss these issues with a corporate representative.

I called your customer service number but could not reach a live person and was directed to leave a message. I purchased a pre-made Napa Chicken with avocado wrap at the Tufts Medical Center location. Despite the sign claiming the food was freshly made today, the wrap was old, soggy, and inedible. The package showed a date of 12/3 by 11 PM. As I work remotely and had no other food options, this has left me without lunch, which is crucial due to my medical condition. I would like a refund for this purchase, but unfortunately, I won't be back at Tufts Medical Center anytime soon.