Asurion Customer Service Issues

I need help reaching out to Asurion. One of their technicians came to my uncle Gilberto M.'s house to repair a phone. When he left, he backed into my pickup truck and damaged the bumper, fender, and passenger door. He didn't inform us or leave any contact information. This incident occurred on 6/12/19 at around 3 pm. The claim number Asurion provided to Gilberto for the phone repair is [redacted]07. The address where this happened is [redacted] Baxter Ave, Dade City, FL 33[redacted]. I have three witnesses who saw the hit-and-run. I hope by providing this information, Asurion can assist in identifying the technician involved. Any help would be appreciated, as I've been struggling to get in touch with someone from Asurion.

I am attempting to submit a claim for my TrackBall mouse insurance on a desktop computer, but the website and provided phone number only cater to mobile customers. I was directed to call [redacted] for coverage bought through Amazon. Unlike other providers that allow viewing policies online, I found Asurion lacking this feature. Amazon verified my coverage, but the website's chat function is unavailable. I will wait to see if it becomes active. If not, I might have to request a refund for my insurance and consider switching to Square Trade, a company I've had good experiences with in the past.

Order number: #[redacted]-[redacted]. I submitted a claim on Monday, July 15 for one PHI VILLA Swing Glider Chair purchased from Amazon. The chair arrived with a bent and collapsed leg, with cracked aluminum making it impossible to straighten. Despite filing a claim, there has been no response or acknowledgment received. I am hoping to have the chair replaced as soon as possible. Thank you, Joel J.

I filed a claim with DTV Asurion, and there was a discrepancy in the TV size as it measured over 43 inches despite being labeled as 40 inches. Despite providing the serial number, the packaging sent was not adequate to protect the TV. After multiple conversations, the box was sent to the wrong address 3 hours away instead of my home. I had to contact customer service to track down the box. Today, I had to send pictures of the serial number, the TV not fitting in the box, the center bottom post, and the picture quality issue on the TV. It has been almost a month since the issue was first reported. Due to my recent health concerns, including a CVA in my left eye, I am restricted from lifting heavy objects or getting upset. I am frustrated with the handling of my TV claim and the previous experience with Asurion about my cell phone. The process involved many transfers and took over 2 hours, which I found unacceptable. I am considering seeking advice from either my attorney or the Attorney General's office in Arkansas. Claim number: [redacted]25.

Hello, I encountered a series of issues last week. My special needs daughter locked herself out of her phone and we couldn't recover the password or the associated email. Despite resetting all her 16 Google accounts, we couldn't access the phone even after a factory reset. Sprint couldn't help us, and Google was uncooperative. Due to a misunderstanding, I removed insurance from my daughter's LG V40 ThinQ while activating an older phone on her line. When I contacted Asurion to file a claim, they cited the lack of insurance and denied assistance. I accept that this was my error, and I'm willing to return the phone in excellent condition. I hope Asurion can reconsider and assist me in filing the claim for the LG V40 ThinQ. Thank you, S. Williams.

In late [redacted], I filed a claim for a stolen device lost during my stay at a hotel. Despite receiving an email from someone claiming to have found it, they did not respond to our attempts to retrieve it. We eventually reported it stolen and filed a claim with Asurion. Initially, the device appeared off due to the line being suspended, and then there was an issue with the registration slot. After working with Asurion and Verizon representatives to address these issues, I submitted another claim, but it was denied. The most recent claim was rejected, citing it being outside the 90-day coverage limit. I am frustrated with the process and just want a resolution to this ongoing issue.

My iPhone 7S stopped working on July 30, [redacted]. It was functioning normally on the 29th. It was placed on the nightstand next to my bed. Upon waking up, I found the phone and a glass of water on the carpeted floor. The phone had no charge, so I plugged it in. It charged slowly, from 1% to 3% after about an hour, then dropped back to 1%. The screen is now black. I would like a replacement phone rather than an upgrade due to my satisfaction with the current device and financial considerations. I would appreciate your guidance in this unfortunate situation. You can reach me via email. Thank you for your help.

I have a GE washer under warranty that needs repairs. After the repair guy assessed it, parts were ordered but are still not here. Customer service claimed the parts were delivered on Aug 1st, while the repair center hasn't received them. It's been close to a month, and there's no clear timeline for the fix. Despite promises of a manager's call within 2 days, we haven’t heard from them. It's frustrating not getting a new washer. My phone number is [redacted] and the account is in the name of A. K. Your urgent attention to this matter would be greatly appreciated.

Filing the claim was a nightmare. I needed a replacement for my iPhone 7 Plus, stated clearly over the phone and in the affidavit. However, I received the wrong phone twice. Asurion's customer service was lacking, as I was transferred multiple times and had to deal with a rude representative. Now, I've had to send both incorrect phones back, wait for reimbursement, and file a new claim and affidavit. Despite my original affidavit specifying the iPhone 7 Plus, I received two iPhone 7 phones instead. I won't pay another deductible for this error and have all necessary documents for reference. After a month of back-and-forth, I hope this issue can be resolved without additional fees.

A few days ago, I reached out to Paul from Asurion regarding the removal of my IMEI number from the blacklist. My name is Juan Carlos A. I am a legitimate buyer of an iPhone 7+ in Argentina, purchased at the official price, and my IMEI was unfairly blacklisted by Asurion upon AT&T's request. AT&T employees attempted to help, but Asurion needs to initiate the removal. I've sent my purchase receipt to Asurion for verification. I'm counting on Asurion to follow through on their commitment to resolve this issue. For any inquiries, you can reach me at my home phone at +[redacted][redacted] or email me at [redacted] I look forward to your prompt response. Thank you.

My iPhone 7 has a badly broken screen. An ATT Sales Rep advised that the phone needs to be replaced. I am looking for the most cost-effective and best option. Accidentally, the phone fell out of my pocket while I was mowing the lawn, and it got run over by the lawn tractor's back tire. The mower blades did not hit the phone, but the back tire crushed the screen. I only noticed it after making another pass when I saw the phone on the ground with imprints of the back tire. The screen worked for a while but eventually became distorted and now does not work at all. I'm open to either repairing or replacing it, I just want my phone back in its original condition. It's just over a year old and was in excellent shape. The screen is completely broken with a hole where the tractor tire passed over it.

I purchased 2 FootJoy gloves at Golf Galaxy along with insurance. When I contacted Asurion, the representative set up a claim for one glove but struggled with the second one. He assured me he would handle it and send me a UPS label via email. Despite providing photos of both gloves and receipts, I only received one check. Asurion claims they don't know if I returned both gloves. After multiple calls and emails without a response, I am frustrated. I was told to get a ticket from UPS displaying the package weight, which I find inadequate to prove its contents. I am disappointed and ready to escalate this matter to the New York State insurance department and the Better Business Bureau. - Customer with claim numbers [redacted] and [redacted].

I submitted a claim with Asurion for a $[redacted].00 replacement phone. I ordered the new phone online and received an iPhone 8 Plus as a replacement. However, I encountered an issue with the speakers on the new phone. The sound is only working on one side at the bottom, while the other side is very quiet. I've tried adjusting the volumes, but nothing has fixed the problem. I assumed that when I received a new phone, everything would be in working order. I would appreciate any assistance Asurion can provide to resolve the issue with my defective phone. Thank you.

I recently purchased a Hisense flat screen TV for my grandson, but unfortunately, the smart screen has stopped working. Subsequently, my great grandson accidentally shattered the TV by pulling on the cord. I need to reach out to my insurance company but have misplaced the necessary information regarding the TV. The TV was intended for Denzel McGill. I am in need of details such as the purchase date, model number, serial number, and the expiration date of the insurance policy. Unfortunately, I have lost the receipt for the purchase and would appreciate any assistance you can provide. Email: [redacted]

Hello, my name is Irene D. I initiated a claim on August 16, [redacted], with an appointment scheduled between 11:00 a.m. and 1:00 p.m. for a screen replacement due to a crack. The initial technician arrived at 12:30 p.m. and discovered a defect in the new replacement screen. He mentioned that his supervisor, Mark, would come between 2:00 p.m. and 3:00 p.m. to replace the screen. Mark, who arrived at 3:00 p.m., efficiently replaced the screen in about 15 minutes. However, when I tried to use my phone later on, I noticed issues with the keyboard and some app buttons not functioning correctly. I contacted the store where the technician worked, and I was directed to speak to customer service.

On August 1st, I initiated a claim but faced ongoing challenges. After multiple contacts with representatives and promises of a shipping label via email, I encountered delays and misinformation. Despite a supervisor's assurance of Overstock credit within five business days without returning the phone, I received no credit by the promised date. In subsequent interactions, I was informed the credit had been sent to Overstock, but Overstock denied receiving it. After escalating the issue and multiple phone calls totaling 83 minutes, I was finally credited after 29 days of frustration. Unfortunately, this led to additional costs and a lost rebate due to purchasing the same phone at a higher price from Overstock. Despite the resolution, the process was excessively complex and involved being misled by multiple representatives.

I recently purchased a GE refrigerator from Home Depot, which is about a year old and came with an extended warranty. I have noticed a problem with the water filter not filtering properly. When inspecting the water filter MWF, I discovered it only has one opening, which seems to be affecting the filtration process. I have spoken to Home Depot about this, and even though a claim was filed, I am concerned about the issue not being fully understood. I have examined the filter closely and observed that the clean water compartment doesn't seem to have a proper exit pathway. I have consulted local experts and even showed this to Home Depot. Other GE refrigerator water filters I have seen have two opening lines, which seems more logical for the filtration process. I am looking for a scientific or reasonable solution to this issue. I have all the purchase and warranty documentation available. I am willing to share pictures to help explain the problem if you provide me with an email address. Thank you.

I have submitted a Claim ([redacted]) concerning the Samsung Robot Vacuum I bought in November 2, [redacted]. It has undergone repairs or replacements on December 19, [redacted], April 29, [redacted], January, and April [redacted] due to recurrent issues with the wheel suspension system. Per the extended warranty from Asurion, the No Lemon Policy allows for a full replacement. I believe the recurring defects indicate a fundamental flaw in the product line and would prefer a new [redacted] model instead of further repairs.

Hello, I recently had to return my iPhone 8 due to a cracked screen. Shortly after purchasing a Liquid Screen from Verizon, the screen cracked when the phone fell. I am seeking reimbursement from Pure Gear for the $54 I paid for the screen protector. They require a photo of the damaged phone, which I forgot to take before sending it back to Asurion. I understand it's a long shot, but if someone at Pure Gear could possibly take a picture of my damaged phone, I would greatly appreciate it. I find it unfair that I paid for a screen protector that did not adequately protect my phone, leading me to spend an additional $[redacted] through insurance for a replacement phone after only 2 weeks of use. My Claim ID for the return of my previous phone is [redacted]55. Thank you for any assistance you can provide. Sincerely, Tina 😊

I purchased a refurbished iPhone XS Max from a pawnshop in Asheville. After only a few hours of use, I discovered it's blacklisted by AT&T. I was instructed to contact you for assistance with removing the blacklist since I did not file an insurance claim. I'm unfamiliar with what a blacklist means and I'm now unable to use my newly activated phone. AT&T mentioned that you might be able to resolve this issue. I invested $[redacted] in this phone, and as a veteran and contractor supporting my family, I can't afford to buy another one. Please help me with this bad serial number problem. I rely on my phone for business, and now I can't receive calls. Your help would be greatly appreciated. The IMEI number is [redacted][redacted].