Arlo Customer Service Issues

I have been experiencing issues with two out of four cameras in the past few days. The account holder in my family advised me to uninstall the app and then accept a view request from them. After following the steps of getting the code and entering it, I kept getting errors saying the account already exists. I was instructed to have them send the request again, but I encountered the same issue repeatedly. I am using an Android Galaxy 9 to access the cameras. It is crucial for me to monitor an elderly family member with health concerns, and I need urgent assistance to resolve this issue. Please help me fix this problem. Thank you. - BB

Yesterday, we installed an additional camera, and since then, I've been receiving repeated calls demanding $[redacted].00 or $[redacted].99 for two years of service and a setup fee. I currently pay $12.99 monthly. Is it necessary to pay extra for the camera setup fee? The company in question is Scalingweb Technologies. Could you confirm if you are affiliated with them? I am unsure about this situation and would appreciate any clarity you can provide. The cameras are essential for my 88-year-old Mother with Dementia, and I rely on them for her care. Your assistance in this matter is greatly valued.

I recently received a notification that my ARLO camera system is being discontinued and moved to EOL status. I am unable to find details on how to proceed with an upgrade. I need assistance in identifying the next camera model, ensuring it has similar features and storage capacity, and confirming compatibility with my current base station. I am eager to purchase and install new equipment, so prompt clarification on these matters is crucial. Unfortunately, the support community forums and the website's chat bot were not able to provide the information I need.

On June 7th, I received the Wireless Doorbell & Chime Bundle. Due to internet problems, I needed to return the item, and Arlo provided a return label. I shipped the bundle with return label tracking number [redacted]69 on June 22nd. According to the tracking information, the item was delivered and signed for in Monroe Township, NJ, by E LOPEZ, instead of reaching the intended destination in Calexico, CA. I'm wondering about this change in delivery location and how it might impact my refund process. Thank you.

I am frustrated with ARLO as there is no way to communicate with a person. I own doorbells in two different states and need advice on which plan to choose. I am not tech-savvy, and my free subscription expired during my cancer treatment, leaving me unable to contact anyone for help. Are there other companies with doorbell cameras that provide genuine customer service? I prefer phone calls over emails, so please reach out to me. Thank you.

I am having trouble accessing my Arlo account through the iPhone app. Despite changing my password multiple times and receiving confirmation of the change, I am still unable to log in. This issue is preventing me from accessing my Arlo Settings and addressing another problem. Additionally, I mistakenly purchased the wrong solar panel and need to return it for the correct item. However, due to the password issue, I am unable to take any action regarding these matters. I have noticed that the push messages from Arlo are not reaching my iPhone. I believe my landline number is on file, but my correct contact number for iPhone is [redacted]. Could you please update this information for me? The case number for these issues is [redacted]5. Thank you.

I am experiencing three issues with my Arlo system that I hope someone can assist me with: 1. I am unable to reset my password for the Arlo app on my iPhone. 2. I suspect that Arlo has an incorrect phone number for me because I am not receiving any push notifications. My correct number is [redacted]. 3. I need guidance on how to return the solar panel I purchased, as I mistakenly bought one with a magnetic attachment instead of the one with a Micro USB cable attachment. Thank you, John S. Email: [redacted] Phone: [redacted]

Last night there was an incident at my house. The police were called, and I needed to access my camera footage, but your two-step verification process was not working properly. I'm unable to login to my account as the verification code always says it's timed out even with time left. I'm requesting assistance at [redacted] from someone to help resolve this issue. I'd also attempted to disable the two-step verification before without success. Please disable this feature as it's not ideal during emergencies like the one last night. Thank you, Dave

I used to receive short video recordings on my iPhone and Mac. Something happened early this morning when I checked the library, and there were no recordings. All cameras were powered and fully connected to the Wi-Fi network. I have an outdoor and two indoor original Arlo cameras synced to my VMB3010 base station with all green lights flickering. I also have three outdoor Essential cameras connected to the VMB4540 base station with a continuous blue light, all near [redacted]% solar panel powered. However, I am not seeing any recordings in my library on my iPhone or Mac. Even with motion detection and cameras working in live mode, no recordings are going to the library. I am a long-time Arlo user with an account and the app on my iPhone. I used to rely on the library for package activities. I need technical assistance, and it would be helpful to have live support available.

I purchased two Arlo wired doorbells in [redacted], one for the front and one for the back. The back doorbell is still operational. However, the front doorbell recently displayed as "offline" in the app, and the doorbell chime unit began buzzing incessantly. The buzzing only ceases when I turn off the breaker or disconnect the front door Arlo wired doorbell. Despite attempting a factory reset and purchasing a new doorbell chime unit, the issue seems to revolve around the Arlo doorbell unit. Even after connecting or disconnecting the Arlo power kit for the front doorbell, there is no change. When the Arlo wired doorbell for the front door is connected with power on, the chime unit buzzes continuously. It seems likely that the Arlo doorbell itself is faulty, and I am considering buying a replacement. I would appreciate if Arlo could confirm that the doorbell unit is indeed defective and needs replacement.

I'm having trouble with one of my cameras not charging, while the other two won't go into pairing mode. I purchased them less than a year ago, and after switching internet providers, I tried to change the network they were connected to. However, now none of the cameras are working appropriately even though they are fully charged. I attempted to remove them from my device and reinstall them, hoping it would resolve the issue, but they still won't turn on and enter pairing mode. The cameras will only turn on when connected to a charger, but I cannot keep them connected to pairing mode while on a charger.

Hello, I'm Deborah H Pace. This morning, my cameras were not working and were not responding to my account email, [redacted] I had to create a new account with a new email, [redacted], to get my cameras working again. I have a paid account with you under the old email. Can you please resolve this issue? My phone number is [redacted]. I tried calling multiple times today, but unfortunately, no one answered.

I am experiencing issues with the Arlo system where the outside cameras, specifically hubs two and three, are not disarming even after multiple attempts. This problem is draining the batteries of these cameras, making it quite inconvenient to deal with. While the inside cameras function normally, the outside ones are causing frustration due to their failure to disarm. The constant arming and disarming is becoming a hassle, and I am growing increasingly frustrated with the Arlo system.

The Father's House of Worship in Sun City, Kansas had an individual sign us up for the Secure Protection plan for $12.99. Since this person is no longer with the church, we need to cancel the plan. Unfortunately, we don't have the login details. We need to stop the charges on our church's Visa card. We are struggling to cancel the plan. I will provide the billing department or the company with the credit card number and the last reference number from our credit card statement. I will share my personal email. I am Michael Wayne, the treasurer of the Father's House of Worship.

Good morning, I purchased two kits some time ago, one associated with albertvarone @hotmail.com and the other with [redacted] Initially, I was able to link 5 Arlo Pro cameras to each kit without needing a subscription. However, following an internet issue that has been resolved, I am now unable to sync more than four cameras per kit without being prompted for a subscription, which should not be required. Even after replacing the cameras with new ones, the problem persists. This leads me to believe there may be an issue within your system causing this limitation. I kindly request your assistance in resolving this matter and would appreciate your prompt attention to this request. Apologies for any language barriers as I primarily speak Spanish and Italian, given my alternate residence in each country for six months annually. Your help in resolving this issue would be greatly appreciated. Thank you in advance, Alberto Varone

Good morning, Some time ago, I purchased two kits, one logged in with [redacted] and the other with [redacted] This allowed me to register 5 Arlo Pro cameras with each, without any subscription. Now, after an internet problem, which is now resolved, I am only able to sync 4 cameras, prompting me to subscribe, which should not be necessary. Thinking it could be a camera issue, I tried new ones I bought previously, facing the same situation. This leads me to believe the problem might lie within your system. I kindly request that you do your best to resolve this and keep me informed. My apologies for my English, I only speak Spanish and Italian, my usual residence being split equally between both countries, which is very convenient for me when I am not there. Thank you in advance, anticipating your response. A.V.

Hello, I am having trouble connecting to my Arlo base station, VMB4540. I tried to set up a VPN router as recommended by Arlo for a secure internet connection, but couldn't make it work with my ISP modem. Now, I can't get the base station to connect to my phone or modem. I attempted resetting the base station and re-installing the Arlo app on my Google Pixel 7, but it's not working. The base station light goes from amber to blue to flashing amber and stays that way. The app reports it can't detect the base station. After contacting Arlo Tech support, they were able to resolve the issue promptly, although I'm unsure of the exact solution. I experienced an issue navigating the chat menu, so I initially spoke with their webstore tech before being transferred to tech support to fix the problem.

Hello, I need assistance. In April, I broke my phone which had the Arlo app installed. When I tried to reinstall the app on my new phone, it doesn't recognize the device and I can't sign in to my original account. Unfortunately, the person who created the email and account can't remember the password or information. I've tried creating a new account, but still can't add the new cameras. It seems I need to delete the original account to add the cameras to the new account, but I can't access the original account at all. Contacting Arlo directly seems impossible, and the chat bot is not helpful.