Arlo Customer Service Issues

Arlo base station frequently goes offline randomly. I have tried troubleshooting by disconnecting and reconnecting devices, but the issue persists. Despite a stable internet connection and power source, the performance is consistently poor. I am frustrated with the situation and considering disposing of the equipment due to the time and effort spent trying to resolve the problem. I used to speak highly of the product, but the recent experience has been disappointing. I hope to receive assistance without being blamed for the issues, as many online forums have been unhelpful and condescending towards customers. I would appreciate guidance on fixing the problem rather than criticism.

My husband and I purchased one of your systems and added extra cameras following the instructions for installation. However, after months of use, we have realized that the system fails to provide the expected information, protection, and security, leaving us disappointed. The product was recommended by law enforcement in Will County, but it appears more suited for tech-savvy users. Additionally, my husband is low-vision, a detail we may not have communicated previously. We would like to return the equipment and request a refund. Kindly provide guidance on the return and refund process. My name is Edith Hilton, and the purchase was made under my husband's name: Warner M. Shippy Jr. Our address is [redacted] Danbury Drive, Plainfield, IL [redacted]. You can reach me at [redacted] or [redacted], and my mobile number is [redacted].

1- My app is indicating that there is an issue with my account number or password, even though I have not made any changes. 2 - I have attempted multiple times to receive an email to reset my password, but I have not received any responses from your service despite trying 8 times. Just so you know, the email I have been using is [redacted] 3 - I have waited on hold on your customer service line for three separate occasions, each time for over 30 minutes, without ever speaking to a live person. This is frustrating as I keep hearing a recording every 5 minutes assuring me that an account representative will be available soon, which never happens. 4 - I tried using the live chat feature to get assistance, but I have not been able to speak with a representative as I only receive a message saying they are trying to connect me with a representative, which never happens. I have been attempting to resolve this issue over the past two days. I simply want to reset my password since it stopped working unexpectedly. It seems that your system is unable to send an email for the password reset process, unlike other services. I doubt I will receive a response based on my previous attempts to contact your customer service team through email, phone, or chat.

For nearly 1.5 months, I have been trying to address an issue with a battery not charging for the new ARLO Security Lights ordered in May. After troubleshooting and two lengthy calls with over 50-minute waits, it was found that the problem was a faulty battery that takes more than a day to charge completely. During the second call, the representative promised to request a replacement battery, but due to system issues, the request could not be processed at that time. Subsequent emails to [redacted] requesting confirmation of the replacement have gone unanswered. The lack of response has left me feeling frustrated and considering posting negative reviews. While the product rates a B+, the customer service has been rated an F-. Chris Birchem

My cameras are all turned on and set in video mode, with fully charged batteries, yet they have not recorded any videos in the past two hours despite there being activity to trigger them. This issue has occurred previously. I have reviewed my Arlo status, which indicates everything is operational, but clearly, there is a problem. If your system is experiencing downtime, there should be a message displayed on my Arlo to inform me of this. It's important to promptly notify customers in such situations.

I purchased my Arlo cam last year and faced challenges with setting it up in my handicapped-accessible space. Recently, I received a call stating that my Arlo cam is no longer supported and that there is a rebate. Unfortunately, I didn't have a pen handy during the call to jot down the contact number provided. My batteries ran out after just one month, and I am now awaiting a replacement to see if the camera is functioning and can connect to my Wi-Fi. I'm concerned about possible scams and struggle to locate your contact information, making me hesitant to buy your products again. Researching your phone number shouldn't be this difficult, and it's frustrating to invest time trying to find support for a purchased product.

I am having trouble registering on your website. When I enter my correct email and password, the system keeps saying they are wrong. The password reset link does not work, and I am not receiving any emails with reset instructions. I invested in your cameras and installation; however, I am struggling to get the internet connection working. I need your website fixed promptly to access the recording feature. It is frustrating that your contact information is not readily available. The chat support is also unresponsive. Please address these issues promptly as they are affecting my user experience. Thank you.

I own two Arlo Pro II base stations located at different addresses. The first has 5 cameras with a basic service subscription, while the second only has two cameras. I've been trying to consolidate my cameras under one account due to using a single app but have been unsuccessful in moving them between bases. I believe I should be able to have separate accounts for each location to utilize the basic subscription that comes at no extra cost. Additionally, I am puzzled as to why I can't activate the cameras from the second base station by moving them up to an active status within the app. Why can't I maintain independent accounts for each location and activate the cameras under the basic subscription? Also, why am I unable to transfer the cameras from the second base station to an active status?

I am trying to connect my wife's phone to the system after a recent traumatic incident, but we are facing issues resetting the password. The system is not user-friendly, and despite following the instructions on the app, we are unable to reset the password successfully. Emails sent to [redacted] with reset prompts are not working, causing frustration. I can be reached at [redacted], and my wife at r.m., and our phone numbers are [redacted] and [redacted]. If this is not resolved promptly, we will return the item and escalate our complaint. We are seeking a solution after days of struggling with the system.

I recently purchased the Arlo Pro camera and installed the app. However, I encountered an issue when trying to create an account. After submitting the information, it prompted me to create an account again, but then indicated that I already have an account. I then attempted to reset my password, even though I never successfully created an account. When I received the email with the password reset link and tried to set a new password, it flagged my email as invalid. This experience has been frustrating so far. Email: [redacted] Phone: +[redacted]6 Name: Tracy Whitener Any assistance would be greatly appreciated.

I recently acquired the Arlo Pro Wireless Home 3-camera system, after buying a 5-camera set earlier. Upon unboxing the 3-camera system, I was disappointed to find only magnetic indoor mounts included, despite the system being intended for outdoor use. These mounts lack security, making it easy for anyone to steal a camera effortlessly. It's frustrating to realize that after investing a significant amount in these systems, I now need to spend an extra $20 per mount for screw mounts suitable for outdoor use. The information regarding the contents of the kits is misleading. Spending around $[redacted] on two sets of cameras should not necessitate an additional cost of $[redacted] to $[redacted] to properly utilize them. - Oreet S.

I purchased an Arlo pack of 4 cameras in January, but we only installed them in early February. Recently, the batteries stopped charging, and despite troubleshooting with tech support, the issue remains unresolved. The tech support agent suggested changing the account information, which seemed irrelevant to the hardware issue at hand. We attempted to return the cameras to Best Buy within the warranty period, but were told Arlo is responsible for handling hardware warranties. We are simply looking for a practical solution: either a replacement pack, new batteries, or a functional charging system. The focus should be on addressing the hardware problem with the cameras rather than account details. Our primary concern is restoring the functionality of the cameras to ensure our home security.

I bought an Arlo 4-camera set from HSN in October [redacted]. Initially, all cameras worked well for about 4 months. Unfortunately, recently, all cameras stopped working. I contacted Arlo support a week ago and worked with them on multiple phone calls and case numbers ([redacted]9, [redacted]2). After following their troubleshooting steps, it turned out the batteries were dead. It's challenging for me to change the batteries regularly as the cameras are installed high up. Buying replacement batteries for all four cameras seems impractical, as it would cost as much as a whole new updated wired set. The Arlo app on each camera shows "gathering information" and gets stuck there. I am now requesting an RMA number to return/exchange for a hard-wired set, as the purchase price was $[redacted].32. I contacted HSN for a return, but unfortunately, I am out of the return timeframe.

My Arlo 4 battery-operated camera, about the size of an average fist and using 4 CR [redacted] batteries, is displaying an error message "The Arlo device is offline. Please make sure it is connected to the internet. Visit [redacted] for help." Despite the internet working fine on multiple devices, I keep receiving these error messages. Can someone assist me in resolving this issue promptly? I recently changed the batteries, and they typically last around 4 months, so the sudden error is concerning. I suspect someone might be tampering with the camera, and I'm worried about potential security breaches. I need assistance promptly to avoid any further complications.

I reside at 1a Homefield Road, Exeter, Devon, EX1 2QS. Dealing with mental health challenges as a paranoid schizophrenic, I rely on a wireless cctv device from eBay, but its low quality makes it difficult for me to see clearly. The new Arlo camera 4k seems like a perfect solution; however, its price is a barrier as I'm unable to work due to my condition. Being a vulnerable adult, everyday tasks are a challenge, and my fear of potential harm forces me to constantly monitor the CCTV. It would mean a great deal if you could consider donating one of your cameras to help me enhance my security, given my current struggles. Feeling exposed with my current system, I worry the voices are aware of its limitations. While I can contribute a small amount, it's nowhere near enough to afford your product. Any assistance you can provide would be immensely appreciated to ease my anxieties. Thank you for your time and consideration. Sincerely, Jack

I recently purchased the Arlo 2 with 3 cameras, and I must say the night vision feature is extremely disappointing. Even my older field cams perform better. I urge you to take action by recalling these cameras due to false advertisement or provide a firmware update that can miraculously fix this issue. The numerous complaints about the poor or non-existent night vision are unacceptable for a product that is supposed to have this feature. I expect a prompt resolution or a replacement system that actually functions properly during nighttime. Please reach out to me via email at [redacted] as there is no tech support number available. I hope to receive a quick and effective response as I am losing patience. If this matter is not addressed promptly, legal action may be taken. Thank you for understanding the validity of my concerns. Sincerely, Joseph P.

I'm encountering a recurring sign-in screen issue with my Arlo app. While my main concern revolves around the persistent login page, I do have a question about the system. Specifically, I'm unable to change my password, despite my attempts to do so. Disabling notifications hasn't alleviated this problem, interrupting all activity on my phone. As a last resort, I uninstalled the app. I urgently request a call from customer service to address this issue. You can reach me at [redacted] or via email at [redacted] My name is Gail R. Sleeper, and I appreciate any assistance technical support can offer. Thank you for your attention to this matter. Gail

I have been experiencing ongoing issues with my Arlo system failing to upload all videos as intended. In my setup, triggering motion on one camera is supposed to start recording on three other cameras. Initially, this worked somewhat well, with occasional upload failures. However, in a recent test, triggering the front door camera did not activate any other camera. This lack of reliability is frustrating, and I am considering returning my recently purchased 4-camera Arlo Pro set due to this degraded service. The system's unreliability has made me question the subscription fee to Netgear when the cameras are not functioning consistently. Additionally, I encountered multiple errors when trying to contact support via email through the provided form. The absence of a published support email on the Contact Us page adds to the frustration.

I purchased an Arlo Wire-Free HD security camera from a large retail store and have a question. Does the Arlo security system record continuously throughout the day and night, allowing me to access footage from any specific time, or does it only start recording when it detects movement or sound? Thank you for your assistance, and I eagerly await your prompt response.

Hello, I am having trouble sending emails through the Arlo website. I keep receiving an error message saying "Something went wrong, please contact support team." Meanwhile, my Arlo camera, which I haven't used in about 6 months, is showing 0% battery. Despite following the troubleshooting steps on the support site, the issue persists. I need the camera to deal with disruptive tenants once again, but it's disappointing that it's not working properly. I've attempted to use the chat feature for support, but I only get a message saying, "Please hold while we connect you to an agent," with no response. I've tried contacting support through chat yesterday and today to no avail. Please advise on how to proceed with a replacement or repair. Best, M.