Apple Developer Support Customer Service Issues

I have reviewed the Apple Developer Program License Agreement in detail, specifically sections 3.2 and 3.3.18. It is clear that developers are not permitted to use copyrighted material in their apps. However, I have noticed several music teaching apps that seem to be violating this agreement. Without naming specific apps, I am seeking clarification from your legal team regarding any licensing agreements with music publishers that would grant third-party app creators a waiver to include copyrighted music legally. As a music teacher with a unique piano teaching method, I am eager to create an app that allows students to learn to play their favorite songs without infringing any laws. I have consulted with an intellectual property attorney who indicated that unauthorized use of copyrighted music could result in significant fines per use if discovered by music publishers. I kindly request that a qualified attorney or authorized Apple representative contact me promptly regarding this matter. Thank you for your assistance in advance.

I am having trouble renewing my Apple ID membership under the email [redacted] On Thursday, July 12th, I attempted to renew, but my credit card was not charged despite receiving a confirmation email. After contacting Apple Support on Friday, I am still awaiting a resolution. On July 16th, I placed a new order for an Apple Developer Account and successfully received an invoice after my credit card was charged. I am now following up with support to check the status of my order. I need to update my application by July 19th for an upcoming event, but the delay in renewing my membership is causing a five-day delay in the process.

Subject: Appeal for Account Reinstatement in Apple Developer Program To the Apple Developer Program team at Apple Inc., USA, I, Khaled Al-Salem, am writing to address the termination of my account under the Team ID 4J8JRFJZBL. For over a year, I have attempted to seek clarification on the reasons behind this action through numerous emails, all of which have remained unanswered. Despite my efforts, I have been unable to schedule a support phone call using my credentials, leading me to believe that access may have been restricted. After speaking with Apple support representatives who were unable to provide insight into the issue, I understand that resolution lies within the Apple Developer Program. While I acknowledge the importance of an efficient correspondence system, I have yet to receive a response, which I find concerning. I have consistently maintained compliance with the program since [redacted] and refute any allegations of misconduct. I believe that transparency is crucial in this matter, and I am open to addressing any concerns you may have directly. I kindly request the reinstatement of my account, the opportunity to renew it, and the restoration of my applications on the Apple Store. For any communication, please use the following email addresses: [redacted], [redacted] Thank you for your attention to this matter. Sincerely, Khaled Al-Salem Kuwait Institute for Scientific Research

Subject: Inquiry Regarding Edokk LLC Application Process Dear Concerned Parties, I recently received a call from the Apple Developer Customer Service Department in relation to the Edokk LLC application process. Here are the details: - Edokk LLC - DUNS #: [redacted]77 - DUNS CASE #: [redacted]6 - Description: Virtual Health Services - DUNS REP: Brad Nichols - CEO/Contact: Mariano Cariola - Apple ID: [redacted] I am seeking an update on the status of the case review. Are there any missing sections that require attention or information that needs verification from the CEO? Time is of the essence as we aim to complete this process within the 5 to 7 business day timeframe. Despite multiple attempts to contact Apple Customer Service, I have encountered challenges reaching the Apple Developer Service line. The contact number provided, 80-[redacted], redirects to the apple.developer.com contact box. Unfortunately, when I tried to submit a request for application review/status through our Apple Developer profile, it prompted for a 9-10 digit Apple ID that I do not have access to. Please reach out to Mariano Cariola, President & CEO, at +1 [redacted] or [redacted] for further assistance. Sincerely, Andrea Elena Gonzalez Assistant Administrator to the President & CEO

Regarding safety guidelines for the app concept, the new version will be submitted without the kids category designation. Regarding business and payment guideline issues, the app does not directly transmit virtual currency to users. It tracks user winnings through a point counter. To avoid confusion, the next release will remove redeem options from the app. The app is submitted by Guy Scott from VeriDoc Global, a document verification solution provider, not a financial institution or exchange. The app is not meant for virtual currency transmission. For other business model concerns, the focus is on creating a user-friendly learning experience. Marketing-oriented tasks like downloading other apps or sharing blogs will be removed in the next release to allow users to scratch without such tasks.

I have encountered an issue with my in-app purchase submission to the App Store. The app was approved, but the in-app purchase (IAP) has been repeatedly rejected with the same unhelpful message regarding a change in business model. Despite multiple attempts and resubmissions, the IAP approval is still pending due to a request to verify the content and compliance with guidelines for a new purchasability type. I have sought clarification from the support team, but have only received automated responses or no reply at all. I am looking for a personalized and human response to address my concerns and provide clear guidance on what steps are needed to finalize the approval of the IAP.

Dear Brooke, You have been invited to join the Bank Plus development team in the Apple Developer Program. Your participation is crucial in developing, distributing, and managing apps on the App Store. By accepting this invitation, you will gain access to valuable development resources, tools, and events. Kindly acknowledge this invitation within three days by clicking on the provided link. Should you encounter any issues or have inquiries, please do not hesitate to reach out to us. Best regards, Apple Developer Relations I am having difficulty accessing the link provided. Can someone please reach out to me at [redacted] to assist me in accepting the invitation? Thank you.

I placed an order with the number W[redacted]72 on December 2nd, but I have not received any confirmation or activation details yet. I have tried contacting you multiple times for support without success. I urgently need to set up an account and process payments for future use. Kindly process the payment and activate my developer account promptly. I have been dealing with this issue for over a month with no resolution. My Apple ID is [redacted] Thank you for your assistance, I am eager to hear back from you. Regards, Ryan H.

I recently received an email from Apple notifying me that my distribution certificate is set to expire. I attempted to renew it through my developer account, but I am unsure of the process. There are two other certificates also expiring simultaneously, and I am uncertain if renewing one extends all of them. While trying to renew the iOS distribution certificate, I encountered a hurdle as it requested a CRC file from my Mac, which I do not own. Although I am not a developer, I have a developer account linked to a branded app from my CRM provider. This situation is unfamiliar to me, and I require assistance to address it. It appears that Apple support primarily assists with consumer products, with developer support mainly offered through email communication.

Hello, I recently submitted my app for review on the App Store. Unfortunately, it got rejected because the reviewers couldn't locate the in-app purchases. Although my app did have an in-app purchase option for a subscription, I have since removed it, and it's no longer available in the app. I responded to their initial rejection explaining this, but I haven't heard back from them in a few days. I decided to file an appeal with the Appeal team, but they informed me that I haven't yet provided this information to the original review team, even though I had already explained the situation to them. I am unsure how to proceed with removing the "metadata for in-app purchases" as mentioned, as I haven't been able to find a way to do so. At this point, I'm considering contacting Apple Developer support directly for further assistance. Thank you for any advice or suggestions you can offer. Best, M.

I recently requested to change my account from an individual to an organization with Apple Developer Support. They requested specific documents and a DUNS to complete the process. After submitting the required information, I received an email stating that my DUNS has been updated for my company. They mentioned that if there are any updates needed, I should inform them within 12 hours, otherwise, I should submit a new request. I was advised to wait for an email from Apple within 10-14 working days with further instructions. However, I have not received any contact via email or phone, and I am still waiting for an update.

I submitted a request to change my membership from individual to organization with Apple Developer Support about 2 to 3 weeks ago. They sent me an email asking for some documents to finalize the process. However, their latest email stated they need to speak to me on the phone. They did attempt to call me, but my phone was out of service, so we couldn't connect. I've tried emailing and calling them back, but I haven't received a response. Can someone assist me with this matter?

Subject: Urgent Apple Developer Support Request To the Apple Support Team, I am reaching out regarding our Apple developer program application submitted over a month ago under case number [redacted]20. We have been receiving emails from various sources, causing confusion. Swift approval is critical for our company, especially considering the swift response we received from Google's end. As a team of human beings, we strive to conduct business efficiently. Kindly provide a contact number for direct communication. I am based in Guinea, Africa, operating between 9 am to 8 pm local time. A reasonable hour for contact would be appreciated. I am reachable at +[redacted]79 for a prompt resolution. Enrollment ID: 8KGV4Z6FJ4 Thank you.