Anthropologie Customer Service Issues

A little over 2 years ago, I purchased a Persica Bookshelf from your store along with other items. The total cost, including tax and shipping, was nearly $2,[redacted]. Unfortunately, I have discovered that the bookshelf is infested with powderpost beetles. Despite efforts from an exterminator, the infestation has caused irreparable damage to the piece. I'm disappointed by this experience and concerned about the quality control processes in place for your furniture. The company's response of offering a 20% off promo code as compensation for the financial loss and emotional distress seems inadequate given the circumstances. It is unsettling to think that other furniture items I purchased could potentially be affected as well. I hope for a more appropriate resolution from Anthropologie to address this issue.

Hello, I placed an order recently that includes a few items on backorder. I wish to include another product in my order without incurring double international shipping charges to Australia. Is it feasible to have the new item shipped with the backordered items instead to avoid the $50 total shipping cost? The original order number is AN[redacted]0, and the handbag was on backorder. Unfortunately, the scarf, which was supposed to be sent earlier, has been further delayed. I am hoping to expedite the process by adding the Virtusi Stone Diffuser in White to one of these shipments. I noticed it was previously available in black but might be sold out now. Thank you for your assistance.

I recently visited Anthropologie at Park Meadows in Colorado to return some online purchases that did not fit well. While there, I discovered some mom jeans that were 50% off on sale, which I was thrilled about as I needed a new pair badly. They were priced around $50, and I put them on hold as I was waiting for other orders to arrive in the mail. Unfortunately, when I returned to make the purchase, the sale had changed to only 30% off on sale items, and the staff would not honor the previous discount. I tried to explain the situation, but they were unable to assist since it was an in-store matter. I am hoping to repurchase the jeans at the original 50% off price, receive a refund for a missing jacket from a different order, and pay the original price for some shirts I exchanged. I was disappointed by the lack of customer service in this situation and it seemed like the store did not care about my concerns. I hope to resolve this issue and felt the need to share my experience.

As a valued customer from the UK, I am currently experiencing difficulty accessing my account related to order number [redacted]. Despite numerous attempts to communicate through emails and phone calls, I have not received a resolution since the end of November [redacted]. This has caused significant frustration on my end. My address is 2 Glan Rhyd, Rhiwbbina, Cardiff CF14 6JL, and I'm reaching out in the hopes that you can review the history of my interactions with customer service. Following a lost order before Christmas, I was refunded £68 in January and offered a 30% discount on my next purchase. When I tried to place a new order in January with additional items amounting to approximately £24, I encountered issues redeeming the promised discount. Despite providing the necessary details, the discount was not applied as agreed. Subsequent explanations went unanswered, and I am now seeking a prompt resolution to this prolonged ordeal. I kindly request a thorough investigation into this matter to avoid escalating it through alternative channels. I trust we can reach a satisfactory resolution expeditiously and rectify this situation, which has already spanned three months from my initial order. Your attention to this issue is greatly appreciated. Best regards, Annmarie Black

I have sent 10 emails in the past few weeks without receiving any response. I have also tried calling multiple times but the service is unavailable. I am still waiting for my £[redacted] gift voucher since March 28th last week. My order number is AP[redacted]1, and my address is 41 Devereux Rd, Windsor, Berkshire, SL4 1JJ. The customer service experience has been extremely disappointing, which is surprising as I used to be a loyal customer of your company. I would greatly appreciate it if someone could assist me. Thank you.

Yesterday evening, I visited the Virginia Beach store around 6:20 pm. I am a loyal customer who usually receives a birthday gift yearly. Despite not going daily, I am a regular shopper. While in the store with no other customers around, I was approached by two sales associates which made me feel targeted. As an Educator and Sociologist, I believe this may have been based on my race. As an African American woman, aged 63, and a long-time employee with a clean record, I felt unfairly singled out. I felt embarrassed and unwelcome. It's important not to stereotype individuals based on race. I request an apology, re-training for your staff, and a change in how customers are treated. If this matter is not addressed, I will no longer support your stores in the future.

Hello Anthropologie, I would appreciate confirmation regarding the refund for both items at their original prices from my initial order. The exchange order number is E[redacted]31 and the refunded order number is AP[redacted]7. Originally, the items were missing from my first order despite your assurance that they were included. After contacting customer service, the items were sent separately. Subsequently, upon receipt, I decided to return the items as I was not satisfied. However, I have not yet seen the credit for the returned items reflected in my account. Dealing with Anthropologie on this matter has been quite frustrating over the past month. I kindly request a prompt resolution to this issue. Thank you, Jennifer

I am searching for the Hillary button front maxi dress with code [redacted]9. Unfortunately, it is not available in Canada, and my attempts to contact US stores individually have been unfruitful. I am specifically looking for sizes 2, 4, or 6. I would greatly appreciate it if you could conduct a search on my behalf. If you locate any of the sizes, I am willing to purchase it and have it shipped to my Canadian address. I have encountered difficulties getting through the main phone line as it seems to be constantly busy, leaving me unable to even be placed on hold. Thank you in advance for your assistance. Regards, D.

I submitted two items for return on the same receipt. Regrettably, both items were put in the same box for the return. Only one return label was visibly affixed to the box, and the second label was inside. I have been refunded for one item but not the other. I suspect the missed refund is due to the scan of the visible return label for only one item and the other label inside the box not being scanned. This may have caused it to be overlooked in the system. I was unaware that separate boxes were necessary for scanning. They were returned simultaneously, hence I placed them together in one box, one label outside and one inside. Could you please ensure the refund for the second item is processed? Order # AN[redacted]8 Item 1: $53.60 (tax included) Item 2: $26.78 (tax included) The refund for the first item was issued, but not the second. Return labels were generated on May 26th and May 27th.

I visited the OakBrook store in OakBrook, IL two weeks ago to return a sweater. Despite not wearing a mask due to medical reasons, I was allowed in as I explained my situation with a doctor's note. However, when I tried to use the dressing rooms to try on some clothes, I was denied access because of my maskless state. This inconsistency is concerning as it seems corporate policies are prioritized over ADA regulations. The staff's behavior was disappointing and I feel let down by the store's management. I am considering leaving negative feedback as I feel unsupported and disrespected. It's crucial that individuals with disabilities are not marginalized in these situations.

Yesterday, I made an online order (AN[redacted]0) after receiving a text from Anthro offering "20% off EVERYTHING...today only." The website also stated "discount in cart." However, at checkout, I did not receive the discount as advertised, and the items I purchased were declared ineligible. After contacting Customer Service, they tried to place the order but encountered the same issue. They mentioned that the discount should apply to all items. After consulting a supervisor, I was assured that if I proceeded with the purchase, I would receive a $17.60 credit via email, but I have not received it yet. Customer Service acknowledged similar complaints. I see that the promotion has been extended to "this weekend only," but I am unsure if the issue has been resolved. I am looking forward to receiving the correct credit of $17.60. Thank you.

It has been over a week since I paid $[redacted] to Anthropologie using Afterpay for items I truly wanted. I made three $80 installments but have not received my order. After pointing out the issue, my last payment was removed from the bill. Despite this, I have not received any updates or refunds. The lack of concern for quality customer service is disappointing. I have reached out before on July 29, [redacted], but still no resolution. I am escalating this by involving Afterpay and my bank. It is frustrating to see the delay in addressing this issue. I urge you to escalate this matter to management promptly. Regards, Laura R. [redacted] [redacted] [redacted] SE 14th Ave Portland, OR [redacted] [redacted]

On 12/14, I ordered the Ciao Coconut doormat online. I haven't received an email confirmation. Will the doormat be sent to my address at Leithestr. 77, [redacted] Gelsenkirchen, under the name Christa S.? If I don't hear from you in the next few days, I will cancel the order. My email is [redacted] P.S.: When I call, it says the number is unknown, advising me to call information - all very suspicious. Maybe update your contact number! It's confusing to figure out who to reach out to in your maze of communication.

I purchased a pair of Cosmic Drop Earrings in Boston, and unfortunately, the chain broke on the first day I wore them. I am from Madrid, Spain, and I would like to exchange them for a new pair. A friend will be in Miami in January, so I am wondering if it's possible to make the exchange there. How can I confirm that they will have the earrings available in Miami? The nearest store to me is in Barcelona, but they mentioned they couldn't process the exchange due to their system not recognizing the ticket.

I received a package yesterday for order AP[redacted]6. The box only had one piece of tape on each side and was dented with tape remnants. The items inside were not wrapped and had snow on them. Instead of the coat I ordered, a $[redacted] size medium coat was included. I am disappointed in the lack of care with this order. Customer service is sending the correct coat today. I plan to return the incorrect coat. I would like to share a picture of the package I received.

Hello, I placed an order for a pair of the MIGNONNEGAVIGAN Camilla Pearl Cream Earrings and paid through PayPal. They took my money, but I haven't received any tracking information or emails. PayPal gave them until the 17th of July, but it doesn't seem promising. I made the order on July 6th and I am not satisfied with Anthropologie's service. I usually buy my earrings from MIGNONNEGAVIGAN, but decided to try purchasing from you this time. I am very disappointed and unhappy about tying up my money without receiving the product.

I am experiencing an ongoing issue with my recent order from Anthropologie via Connected Goods. I purchased two sets of salad servers that were mistakenly delivered to my previous address. Despite multiple attempts to rectify the situation with Anthopologie's customer service, the items were once again sent to the wrong address. I was instructed to contact Connected Goods through a link on the order page which was missing. Anthropologie assured me that their customer service department would provide further instructions, but I never received a call. I have since reached out to Connected Goods directly through their website and am awaiting a response. I paid $92 for the Olive Wood Hand Salad Servers but have yet to receive them due to the delivery issue and lack of assistance from Anthropologie. The lack of communication records and the failure to address the problem adequately have left me dissatisfied with this experience.

I made a purchase online and missed the 30-day return window. The store refunded me with a gift card. When trying to use the card online, the three-digit security code was too difficult to scratch off. I visited the store last Wednesday, selected an item, but was informed they needed the security code as well. A staff member photographed the back of the card to share the code internally. I contacted Anthropologie last Friday but have not received any updates yet. I'm wondering how long this process usually takes. Thank you. - Beatrix F. Contact Number: [redacted] Email: [redacted]