American Express Serve Customer Service Issues

I am having trouble accessing my American Express Serve account and need to reset my password. Despite providing the correct login information, Twitter support is not assisting me. My email has been hacked, affecting my ability to make payments. I have sent faxes to Twitter using the handle @openInvent. For account access: Username: minbleramaclub Password: Ih8serve I have lost access to two domains, uneep and xcift, which is impacting my ability to cover expenses. Additionally, I need to cancel two checks totaling $2,[redacted]. One check for $1,[redacted] was meant for lawyer Chris Movafagh, who declined my legal case. The second check for $1,[redacted] was intended for lawyer Paul Lindsey Hoffman. There may be a need for a third check payment to other lawyers, but due to email issues, I am unable to communicate effectively. The information on my domains seems to have been deleted. I suspect this situation is connected to complaints I have filed with the BBB, DBO, Attorney General, and IC3.

I loaded $[redacted] onto my Serve card ending in [redacted] recently, with the largest transaction being $48 from New Tropics Depot, followed by a cheaper purchase of De-stress powder from Amazon and wireless headphones. While listening to music on Spotify for therapy in the hospital, I tried to upgrade to the premium package for $9.99, but the payment was rejected despite having sufficient funds. After checking my balance, I found only $8 left and noticed multiple small charges from 10 cents to a dollar fifty. Concerned about possible identity theft, I urgently seek assistance in recovering my lost money, ensuring my account's security, and resolving these unauthorized transactions. I typically do not load cash on my card until needed, but this time added extra for a future driving job savings. Your help in investigating and resolving this matter is greatly appreciated as it's impacting my ability to care for myself and my father. My account is linked to [redacted], and I can provide any necessary verification details. Thank you for your support. Amelia Baggett

Subject: Dispute for Booking Number [redacted] Dear Sir/Madam, I wish to dispute the charge of $[redacted].59 made on 16/9/19 by rentalcars.com to my KrisFlyer card. When renting an Avis car at Udon Thani Airport on 21 Sept [redacted], my son, H, and I were told by Avis staff to present our passports even though rentalcars.com only required driving licenses and identifications. We didn't carry our passports for safety in a foreign country. Despite showing our licenses and IDs, Avis insisted on passports and rudely refused to provide the car, though we offered to show passport photos. We agreed to cancel the booking without any charges, per their statement. As a result, we were not provided with a car, so we should not be charged. We then found another rental company that offered to assist us in retrieving our passports to complete the booking promptly. This level of service highlighted Avis's lack of assistance. Being tourists, we found this experience unusually negative compared to our previous rentals with Avis. I have a recorded conversation with Avis staff as evidence. I request Amex to reverse this charge. Thank you.

During my trip to the Bahamas on July 4th, I made a purchase at the airport using my debit card. The amount was immediately deducted from my account. However, to my surprise, I noticed in October that I was charged again for the same purchase, leaving me with a negative balance. Despite contacting American Express five times this morning, I was unable to get a clear resolution as each representative directed me to a different department. To add to my frustration, there was unauthorized activity on my account where $[redacted] was withdrawn from another state without my physical card. This has prompted me to seek a refund and close my account as I'm dissatisfied with the handling of the situation. I've been a loyal customer for years, but the recent issues totaling nearly $[redacted] in charges have left me disappointed with the level of customer service provided.

I had an issue using my Amex Serve card at a US Bank ATM. The ATM failed to dispense the money, leading to a dispute between Amex and the bank. Despite opening a dispute with Amex, they deemed it valid. However, with the help of a TV ombudsman, the bank's manager eventually agreed to speak with Amex to clarify the situation. Now, they claim too much time has elapsed. Reversing the transaction is crucial to retrieving my funds, and cooperation from both parties to resolve the matter is necessary.

I encountered fraudulent activity on my account, and as a result, a new card was issued by Serve. Later, I received an email stating my account was locked, leading to a call to customer service revealing the account was closed. I was promised a check for my balance of $[redacted].00, which never arrived. Upon inquiry after three weeks, I was informed that American Express had frozen my funds, prompting a requirement to write a release letter. Months passed, only to receive an email instructing to unlock my account, leading to a dead end due to the closed status. Serve mentioned they would refer my case to American Express for a review, which could take 10-15 business days. Regrettably, the $[redacted].00 remains inaccessible as Serve and American Express deny responsibility for each other. Seeking assistance with this matter.

I recently managed to reach a customer service representative at American Express Serve after several attempts. After providing my details, they mentioned they would update me on the outcome of their investigation. However, I received an email five days later stating that I only had ten days from when I initially contacted them to submit a fraud report or they would not address the matter. I urgently need their assistance as my printer stopped working, and I've already explained the issue in depth. Despite having proof of the charges due to my printer struggles, I fear losing the money if I do not act swiftly. I previously lost $60 in a similar situation due to not filing a report on time. Although they only cover transactions from the past 60 days, reaching out to them can be challenging. I am disappointed as even after being informed that a refund from Groupon was processed by Serve, I have yet to see it credited to my account. They even debited small amounts when setting up a new account that they never returned. I am considering switching to Chime due to my unsatisfactory experience with Serve, as Chime has been more efficient in resolving any issues I encountered.

During a recent vacation, I stayed at a local Quality Inn and had my American Express Serve card on file as a backup payment method. When extending my stay, the front desk clerk mistakenly charged my Serve card twice on 9/28/[redacted] (one transaction for $[redacted].54 and another for $33.19) after I had already paid in cash. I have tried multiple times to resolve this with Quality Inn staff with no success. I am now seeking a refund for both unauthorized transactions through American Express Serve. For further communication, I can be reached at [redacted] or [redacted]

I contacted Serve regarding an issue with a PDF FILLER app charge. The representative mentioned cancelling my card, even though Google Pay is refunding me. After transferring my balance as instructed, the representative denied receiving it and asked about the recipient. This approach seemed excessive as I've disputed charges before without card cancellation. PDF FILLER acknowledged the error and refunded me. I received a new card, but without the 4-digit code. Can you confirm if this is a new policy?

It is frustrating not to have the option to speak with a representative when dealing with an urgent card issue. American Express should provide a direct number for customers to address such problems promptly.

I completed my taxes with American Express Serve on February 26, [redacted]. They issued me a temporary card and mentioned they would send the original in the mail. On February 28, [redacted], I signed a two-year plea in court and my roommate was supposed to return my belongings to my family's house, which included clothes, paperwork, and personal information. Unfortunately, he did not return them. Upon my release from the Department of Corrections on September 12, [redacted], I expected to receive my tax refund of $8,[redacted]. I discovered that my belongings, including the American Express card with my tax refund, were not returned and had been used. I reported this to the police and filed a dispute with American Express, which was denied. Despite providing documentation of my incarceration at the time of the transaction, my claim was still rejected. I have all the documents showing my incarceration dates and release if needed for verification. I am facing financial difficulties, having been evicted from my house. I urgently need this money for a down payment on a new home or apartment. I have also found a lawyer to pursue legal action against American Express for their refusal to issue me the refund. Thank you for any assistance you can provide.

I have been a cardholder with Amex since [redacted]. My wife and I bought airline tickets to Budapest, Hungary through Amex Travel using my accumulated points. Amex bought the tickets with United Airlines for a departure date of 8/18/[redacted]. The names on the purchase notification and boarding passes were incorrect compared to our passports. Even after Amex corrected the names on their end, we were unable to board the flight. I have contacted numerous Amex Travel representatives since then with no satisfactory resolution. Due to this issue, we had to purchase new tickets with LOT Airlines on a later flight. I am frustrated with the lack of service provided by Amex and United Airlines. If this matter is not resolved by the end of November 30, [redacted], I will escalate it further. Additionally, we encountered further issues with a missed connection and lost luggage on the rescheduled flight. I expect a personalized response to this email, as automated replies are not acceptable. The service from Amex and United has been unacceptable.

I would like to make monthly payments by check for my account instead of online. I prefer handling everything by mail and not receiving anything through email. I do not check my account online; I track my charges and pay once I receive the bill. I prefer speaking with a person over dealing with a machine. When I called the [redacted] number to confirm the receipt of my new card, I couldn't find the right options that I needed.

I used to have an account with the American Express Serve card that was canceled due to a violation 15D. Even though it is no longer active, I still had a dispute pending. The receipt they sent me mentions internal fraud, and I have evidence to support this. I would appreciate it if someone could provide me with an address, email, or phone number to report this issue. While I no longer have an account with them, my American Express Serve card was compromised, and there were attempts to steal money from it.

AMEX Serve is currently holding two of my refunds. Once I am able to access my money from my Serve card, if that ever happens, I plan to cancel it. I'm frustrated with their review process for refunds, especially since it's my own money that I loaded onto the card. I have had this card for over three years, with monthly deposits ranging from at least $[redacted] to sometimes more. If AMEX insists on this complicated procedure for my refunds, then I'll take my business elsewhere and Western Union will benefit. I am having trouble figuring out how to inform AMEX Serve about my issue. I simply want AMEX to promptly deposit my funds onto my AMEX card without any unnecessary delays or reviews.

I had an unauthorized charge of $[redacted] on my green prepaid reloadable Amex Serve card in October [redacted]. Despite contacting customer service four times, I faced long hold times and even got disconnected during most calls. The dispute manager mentioned canceling my old card and sending a replacement, which I received. However, I never received any follow-up regarding when the funds would be refunded. I urgently need the $[redacted] credited back to my card.

I am having trouble reaching your number at 1-[redacted]; it keeps saying it's a bad number. I'm attempting to access my app to retrieve my direct deposit funds for a $[redacted] withdrawal at Walmart, but unfortunately, I can't log in online as it seems to be down. I also can't find a valid contact number for assistance. My card might be missing, and I hope it's not stolen. Without access to my account, I can't confirm its status or make any necessary arrangements for retrieval. Please assist me with this matter. Thank you. - Christina S.

I have been on hold for 29 minutes now trying to speak to a supervisor. The first person transferred me to another representative who seemed confused and kept talking without addressing my request for a supervisor. I have been on hold for an additional 20 minutes now. There seems to be a lack of supervisors available to provide a clear answer. On another note, I tried to deposit a check using the app but encountered a message about scheduled maintenance. I was not notified about this in advance and do not know how long it will take. This lack of information is frustrating. I have been waiting for a total of 33 minutes since the start of my call, and I am becoming increasingly upset. I just wish someone would come on the line to assist me.

I'm having an issue with the computer system that was down recently, causing me to lose a $[redacted] deposit I made for my daughter’s birthday party. On December 17, I withdrew $[redacted] in cash from an ATM for Christmas presents. I paid the birthday party deposit in cash at an indoor trampoline park, not using my card to keep it a surprise for my daughter. When I arrived at the park on December 20 for the party, my card wouldn't work, even though I had enough funds. I couldn't pay the $[redacted] remaining balance and lost the $[redacted] nonrefundable deposit due to the American Express system being down all day. I don't have a credit card transaction for the deposit, but I have the receipts from the park. I request the lost $[redacted] deposit to be refunded back to my card. If not resolved, I'll consider legal action.

I recently submitted a check through mobile deposit. The system initially accepted the check and asked me to void it. I followed the instructions and voided the check, but then it was unexpectedly declined. I now have a voided check and urgently need the funds. I am perplexed because I was directed to contact the person who issued the check, even though it was sent to me and took several days to arrive. I am frustrated and in dire need of this money to cover my expenses. I urge Amex to address this issue promptly as the check was initially accepted before being canceled, causing confusion and inconvenience.