Ambit Energy Customer Service Issues

We requested energy services to be connected at our new address on Friday, May 25th. Despite assurances from Ambit, our power was not turned on. After completing third-party verification, we paid an additional fee to expedite the process. We were told power would be restored within a few hours on Saturday, but this did not happen. Ambit claimed they had done their part and advised us to contact ONCOR. ONCOR, however, explained that Ambit had mistakenly dated the service request back to May 25th, preventing them from reconnecting our power. Despite the extreme heat and the fact that Ambit had closed, we were left without electricity. This experience has left me, as a new consultant and customer, deeply disappointed in the lack of attention to detail by Ambit.

On June 2nd at 2:18 p.m., I, T. Miller, contacted Ambit to report their services being disconnected at the incorrect property. During the call lasting an hour, Ambit acknowledged their error and promised to cover the expedited charges; they estimated service restoration in 2-4 hours. I stressed the urgency due to the [redacted]-degree weather, my pregnancy at three months, caring for my quadriplegic amputee father, and having another child at home. It is currently 6:50 p.m., and services are still not back; when I attempted to contact Ambit, they were closed. Although I was not provided with a confirmation number, I was assured that it would be resolved. Now, we are stranded without a way to transfer my father under his conditions. Despite making timely payments, I am incredibly upset and dissatisfied at this point. The extreme heat situation poses a risk to my family's health. I have exhausted all avenues to reach out for help and am considering involving legal assistance due to the severity of this life-threatening situation. I hope Ambit will address and prevent such incidents for future customers. Thank you.

I am writing to address a concern regarding Account number A[redacted] with Ambit Energy. The account holder's name was changed without my consent. The correct name on the account should be Juan Wang, who is my wife. Despite being the one who originally opened the account, I am unable to discuss this matter because someone else's name was added to the account. Your customer service representatives claim this is for privacy reasons, but since the account is already closed, this seems unnecessary. I was informed there would be no termination fee, yet I was charged $[redacted].00. When attempting to resolve this issue, I was met with unhelpful responses stating they could not assist me. Their suggestion to send a letter on official letterhead is not feasible for a small business like ours. I hope that someone within your company can assist in resolving this matter promptly. Thank you for your attention to this issue. John E. Sellars

I've been with Ambit for around three months, and I must say the poor service I've experienced is shocking. I was charged a $[redacted] fee for a priority setup, despite clearly stating to my sales representative that I wanted a standard startup. After contacting multiple times, an investigation was promised but never followed up on. The latest call mentioned yet another investigation and a looming disconnection notice if I don't pay by June 4th. This level of service is unacceptable and unprofessional. I urge for a prompt resolution to this issue. David S. [redacted] [redacted]

To Whom It May Concern, I am ADEKUNLE OJELADE, not ADEKUNLE OJENEDE. I would like to bring to your attention the misspelling of my last name. The correct spelling is ADEKUNLE OJELADE, not ADEKUNLE OJENEDE. Kindly update it in my account to avoid any future confusion. My AMBITENERGY account number is A[redacted]. Thank you for your prompt attention to this matter. Wishing you a great day. ADEKUNLE OJELADE

I had been on a payment plan to ensure coverage and avoid disconnections each month. Despite receiving a bill with a zero balance and a due date for the next payment, I was surprised to receive a disconnect notice for an overdue balance. It seems the previous balance was now required in full, which was confusing to me as I had followed the instructions on the bill. Dealing with challenges from Covid, including job loss and health issues, makes this situation even more distressing. Facing the possibility of my electricity being disconnected adds to the disappointment. I intend to switch providers once this issue is resolved.