Amazon UK Customer Service Issues

I moved from Jamaica to the UK last September. I couldn't verify my account as my Jamaican phone number wasn't active in the UK. Customer service suggested I create a new account using my UK phone, which I did. I'm still being charged for Amazon Prime on both my current UK account and the old Jamaica account I can't access. I need help resolving this issue and stopping future charges on the inaccessible account. Ricardo B.

I purchased a DJI Osmo 3 action camera from Amazon, but the package arrived empty. After contacting Amazon, they requested a police report, which the local police indicated was not necessary. I proceeded to contact my bank and initiate a chargeback claim. Despite a period of inactivity, Amazon recently suspended my account and requested payment. Upon clarifying with the bank, they confirmed resolution with Amazon. However, my Amazon account remains suspended with demands for payment. When I speak with Amazon customer service, the issue of a police report resurfaces. I would like my account reinstated and the order removed without the need for a police report as advised by local law enforcement.

On April 6, I purchased some AirPods on Amazon, and the payment was deducted from my Lloyd's Bank debit account. I canceled the order, but I have not received the refund yet. I would appreciate it if you could please make sure to refund the amount back to my account. My name is L.E. Arango Rendón, and my address is 16 Springfield Road, Oxford, OX3 9DH. In the future, I kindly ask that you confirm the payment method when making a purchase to avoid any issues. I had to pay an overdraft fee due to this situation, and I really need the refund to cover household expenses. I canceled the order promptly and re-purchased the item using another card. I have the confirmation of the cancellation. Thank you.

On April 10th, I was looking for a deal on Eurosport through Amazon but ended up on the Discovery+ website. Despite no free trial or promotions, I couldn't find what I was looking for, so I left the site. Surprisingly, the next day I received an email thanking me for subscribing to Discovery+ Entertainment and Sport without my knowledge. £6.99 was charged to my credit card without any confirmation process, making me feel trapped like a fly in a spider's web. I never intended to subscribe to Discovery+ under these conditions and would like a refund for the amount taken and to cancel any future charges. Thank you, R. Stevens

I need assistance with the refund for an order I canceled. The payment was charged to a card with insufficient funds, prompting me to use a different card for payment. To date, I have not received the refund after canceling on April 5. The cancellation number is [redacted] and my name is Luz Elena Arango. The bank involved is Lloyds bank in Oxford, England. The order in question is for Apple AirPods. Your prompt attention to this matter would be greatly appreciated.

I have recently purchased this WiFi Range Extender from Jieyongxiang, and I wanted to share my experience. The device offers coverage of up to 2640sq.ft, with high-speed 2.4G wireless repeater functionality and integrated antennas. It also comes with an Ethernet port for convenience, ensuring full WiFi coverage in all directions. This model supports Repeater/AP/WPS features for versatile use. The manufacturer, Ubcwin, lists this item under ASIN B0BZHQ1SHZ. I noticed that many reviews, particularly from international buyers, focus on unrelated topics like patches rather than the product's performance. This discrepancy can be misleading for potential customers seeking genuine feedback.

I stumbled upon this app accidentally and found it amazing. On Monday, I am due to go to the hospital while my husband suggested sprucing up the main bedroom. As I am disabled, I couldn't assist much. After hearing about this site, I decided to check it out and was impressed with what I found. I purchased a luxurious bottom fitted sheet, top sheets, a duvet cover, and pillowcases. The quality of the material is undeniable. However, when trying to put on the duvet cover, it seems poorly sewn. I am sorry to complain but I have to address the issue. Additionally, there is a dry patch on the fitted sheet that resembles urine. I am reaching out to seek your assistance in resolving these concerns.

I placed an order on 13/04/[redacted], but there was a payment issue. Following the given instructions led me on a confusing journey. However, I later received a message suggesting the payment problem was fixed. Now, I'm unsure if the order is processed and ready for shipment. I'm concerned about the payment status and the order's delivery. Order No. [redacted]-[redacted]. Regards, T.Mann at No1 Boothfields, Knutsford, Cheshire, WA16 8JU. 16/04/23.

I recently received a HiFlo oil order from Amazon that was not satisfactory. I contacted them for a refund, which I believe has been successfully processed. However, I also received an email stating that I was refunded for bag handle swivel rings that I did not request to return as they were fine. I have attempted to call Amazon numerous times without reaching anyone, and I have tried to email them to correct the mistake without success. I only need a refund for the oil filter, not the swivel rings. -Rod H.

I moved to the UK from Jamaica in September. When I tried to make a purchase, I needed to verify my information via phone, but my Jamaican phone couldn't receive the message, leaving me unable to complete the purchase. Customer service suggested I create a new account with my UK phone number, which I did successfully. However, I later discovered that I've been charged monthly for a Prime subscription on both the account I currently use and the old one I can no longer access. The old account is linked to my email at [redacted] and Jamaican number [redacted]2, while the current one is associated with UK number [redacted]4. I need help resolving this issue. Thank you, Ricardo B.

I received a damaged base for my gaming chair, where the metal pole and wheels attach. The seller offered only £5.99 refund for the £[redacted].99 chair. I explained the chair itself is fine, but due to health issues, I can't easily repack and return the whole item. I requested a replacement base, but the seller has not responded.

I returned a heated throw to Amazon seven weeks ago and I have not received my refund yet. I purchased this item for my sister's disabled husband, who greatly benefits from it due to his poor circulation. The seller directed me to contact Amazon for assistance, but despite multiple attempts, I have not heard back. I would appreciate your urgent attention to this matter, as I do not have time to continue sending emails and making phone calls about this issue. Thank you. Regards, D. Riley.

I want to return a crossbody handbag that I hadn't used right away but started using during my holiday two weeks ago. Unfortunately, the lining pulled away within a day. Despite calling on Monday to request a return label, I have yet to receive one. I am quite unhappy with the product and frustrated by the challenge of speaking with a live person. The associate I spoke with did not seem to understand my situation and claimed that the 30-day return policy had ended. I am hopeful for a positive response to my request for a refund.

I've had multiple delivery attempts from different carriers for packages that aren't mine, as I'm not an Amazon customer. Upon investigating, I discovered that your GPS system is using my address incorrectly. The parcels I've received are all addressed to 8 Harrington Park EX48RR, Tuffs Walk, which is incorrect. My address is actually 8 Harrington Gardens EX48PJ. After verifying on Google, I found that Tuffs Walk is located in Exwick, off Farm Hill EX48RR. Please update your GPS system to ensure these parcels are delivered correctly to the intended recipient. I appreciate your prompt attention to this matter. Thank you.

I reside in a block of flats. Upon the delivery driver's arrival, I buzzed him in through the intercom system. However, it seems that he may have left the package on the ground floor instead of bringing it up to the 3rd floor where I reside. When I later went to retrieve my package, it was nowhere to be found. With 40 flats in the building, leaving packages downstairs is impractical and lazy. I paid £40 for that package and I am seeking a full refund.

I recently purchased earphones from Amazon Prime, but when I opened the package at my local Coop garage, I found an old children's book with missing pages instead of the earphones I ordered. Upon contacting Amazon, I was instructed to return the package. However, I received an email yesterday stating that if the earphones are not returned, I will be charged again, and the refunded amount will be taken from my account. Despite numerous calls and emails to Amazon, I have not been able to resolve this issue. If this matter is not addressed promptly, I will have to cancel my Amazon Prime membership. I value honesty and integrity and hope this can be resolved soon. Thank you for your assistance. -V.S.

Hello, I have received only one part of my order when there should have been two bags of all-purpose compost for all plants. My tracking information is indicating that I have received two bags, but I have only received one. Can you please assist me with this matter, as I urgently need both bags? The tracking number is QB[redacted], and the order number is [redacted]-[redacted]. The tracking information states that both bags were handed to the resident, but only one was delivered to me. I urgently need the missing bag. Could you please advise me on the next steps to get a replacement? Thank you. Sincerely, Michelle

Hello, I am the author of the books "Collection of Articles in the History of Law" (Recueil d'Articles en Histoire du Droit) and "Paternal Power in the 19th Century" (La Puissance Paternelle au XIXe Siècle). I ended my contract with European University Publishing, and my books are no longer being distributed. I contacted the director of Amazon France, who kindly removed all data from the Amazon France site. Due to a career change, I am unable to continue selling my books. Although my books are no longer on Amazon France, they are still visible on other Amazon websites in different countries and on Google France. Can you please assist in stopping the display of my books on the search engine? Thank you. Sincerely, Miss J. Melcare-Z.

Hello, I'm an Amazon. es customer who is experiencing unauthorized purchases made through my account. Someone has used my email and card details without my consent, which I have since blocked. I receive frequent emails regarding purchases I did not make, resulting in over €[redacted] charged to my account for two orders. I have realized this issue too late. I urge you to investigate this matter urgently as it is a serious offense. My name is Antonio Rodriguez Chavez, and I reside in Spain, holding a Prime account with Amazon Spain. The emails I am receiving are not related to my purchases. I am hopeful for a prompt resolution. Thank you for your attention. Best regards.

My son surprised me with an Amazon gift voucher worth £30 for Mother's Day. He texted me a picture of the voucher. I've been attempting to redeem it, but the system keeps saying I have the wrong number and need a claim code. Customer service promised to call me back within 20 minutes yesterday, but no one did. The customer service agent I spoke with was named Aldean. My son is eager for Amazon to contact him to help resolve this issue. Could someone locate Aldean so I can provide my son's number? I await your response. Regards, Susan A.