Amazon International Customer Service Issues

Hello, I have been using Amazon for over a decade with the same login details. Recently, when I tried to access Amazon KDP Community, I was prompted with a security question about an old phone number in my account details that I couldn't recall. Despite keeping my laptop secure, I'm now unable to login to Amazon due to this unexpected query, which is unrelated to my username and password. I am reaching out from Asia and attempted to contact Amazon via Skype at 1-[redacted], but I faced difficulties due to a time limit on Skype calls and was unable to connect. I kindly request assistance in stopping Amazon from prompting me with the forgotten old phone number during login, as it's hindering my access to the platform. Thank you for your help. Warm regards, Bill

I have been a loyal Amazon customer since [redacted] and have made numerous orders without any problems. However, my experience with SOUQ/EGYPT has been disappointing with significant delays in receiving my orders. When trying to contact them about the issue, I receive vague automated responses without any specific information or dates provided. I understand that Covid-19 has impacted businesses, but the extended delivery times are challenging to deal with. I am currently facing delays with my last two orders: #[redacted][redacted] & #[redacted][redacted]. Another online company in Egypt, while experiencing delays, is still managing to meet their delivery estimates. I hope SOUQ/EGYPT can improve their communication and delivery times in the future.

I am based in India and experiencing issues with a recent purchase. I ordered a Samsung 7.2 washing machine on September 25th, and despite receiving it promptly on September 27th, the product had a drainage selector problem. After contacting customer service, a technician visited, acknowledged the issue, and arranged for a pickup on October 1st. A replacement was delivered on October 9th, but it had the same defect. Despite reporting the situation to customer care, I have only been assured a refund without a clear timeline from Amazon. The stress over the past two weeks has been overwhelming. Unfortunately, attempts to escalate the matter to the Grievance Officer and Nodal Officer have gone unanswered, leaving me disappointed. The lack of quality checks before shipping the product twice, combined with poor response from the Nodal Officer and Grievance Officer, contradicts Amazon's claim of excellent customer service. The delays in handling the case and refund process are also concerning. I seek assurance that such repeated incidents will be avoided in the future and clarity on when I can expect my money back. Compensation for the inconvenience caused and the prolonged hold on my funds is also requested. I urge for a smoother process and more accountability from the involved officers. Thank you.

Order #[redacted]-[redacted] I ordered a Lenovo Hard Disk worth [redacted], but received a wrong item, a Seagate internal hard disk. I filed a return request, which was approved, and the product was picked up after verification. However, after the return, my account was put on hold. It's been over 3 months, and I haven't received a refund. Every time I contact Amazon customer service, they assure me it will be resolved in 2-3 days, but nothing changes. Now, I'm facing pressure from my friend, as I borrowed money for the hard disk. Please help.

I made a purchase with order number [redacted]-[redacted], but there was a mistake. Despite reaching out to customer service several times, they have been unable to resolve the issue. I urgently need a refund before January 6, [redacted], as this situation is impacting our holiday plans. The customer service representative, Chanda, mentioned they were unable to connect me with the person who could assist, leaving me frustrated with the lack of resolution.

Hello, I am writing to ask for assistance with verifying my Amazon.es account. I recently relocated to Madeira, Portugal and encountered difficulty receiving the verification code via my phone number. I kindly request that the verification code be sent to my email address, [redacted], to allow me to investigate an undelivered order. I would be grateful if you could provide details on my orders. The confirmation numbers for the two orders are [redacted]-[redacted]. Any help in resolving this matter would be greatly appreciated. Thank you.

Hello Team, I recently signed up for Amazon seller central but mistakenly selected the global location instead of India. My account details are as follows: [redacted], phone number: [redacted], Name: Sandeep Patel/Sunil Patel. I have a few queries that I need help with: 1. I only want to sell in India, can you change my location from global to India? 2. Since I haven't used any global services yet, can I get the registration fee refunded to either my account or credit card? 3. If I decide to sell internationally in the future, can I do so with the same account? 4. If changing locations or refunding the fee is not possible, how can I cancel or delete my account to create a new one for India? 5. I also need assistance with listing my products on Amazon. Do you offer services for listing and selling? Please provide contact details for reaching out to you apart from this email address. Thank you.

Good afternoon. I am Edmund R. Ayeh and I have contacted Amazon from my email address ([redacted]). Amazon has listed two of my books as "The Real Nana" and "Uphill." I would like to know the current status of these books. Today I have also submitted my latest script titled "This Is Your Chance." You can reach me at +[redacted]93 or through my nephew at [redacted] I am eagerly anticipating updates and copies of my published works. Regards, Edmund R. Ayeh

Yesterday, I spoke with customer service from another country, but we struggled to understand each other, wasting an hour. The issue involves my email address not being recognized by Amazon. Initially, both my husband and I used [redacted] for a few years. When he got his own computer, his account changed to [redacted] and then to [redacted] Now, Amazon has locked my original email address. The situation is quite intricate, and I require a representative to assist us in resolving this matter. These problems arose after I made a few purchases and attempted to create an account using [redacted] I am eager to resume using Amazon without any further issues. Thank you. Andree H.

I recently subscribed to Amazon Kindle ebooks. I placed too many book orders at once, resulting in a hold on my account. The billing information seems incomplete, as they are now requesting a document from me. I reached out to [redacted], where I was informed that the necessary forms were filled out by a representative in India, but the hold persists. Subsequent attempts to contact [redacted] were unsuccessful. I need assistance understanding what "document" they require to lift the hold on my account. I am located in Uruguay and require access to my reading material. Thank you, Jackie.

I need urgent help with my Amazon account. It's currently on hold due to a misunderstanding about an online gift card my nephew used to make a purchase. The account got suspended, possibly because he used a different billing address. There was no malicious intent; he received the gift card from a friend. Amazon indicated the gift card may be faulty due to the wrong address entered. As a Prime member, I can't access prime video and other services, making it hard to use my Amazon Toshiba Fire TV and shop. I'm looking for quick assistance to restore access to my account, ensuring this won't happen again. Thank you for your prompt help.

Hello, I am currently in the Philippines facing a significant issue. My custom battery-operated wheelchair is drained, and the charger is malfunctioning. I need to purchase a new charger promptly from Amazon to have it shipped here urgently. I am aware that even with your assistance, there might be a delay in receiving the charger. However, it is crucial as I have only a limited supply of essential medication left. My return flight to the Denver area on December 25 is uncertain due to this situation. I am looking to buy the Invacare [redacted] V and 8 A charger. Could you please guide me on how to place this order and expedite the delivery?

I am having trouble accessing my account since I am no longer in the USA and cannot use the phone number associated with it. I am currently residing in South Africa and need to log in to change my billing address for my Amazon store card payments. Unfortunately, I am unable to receive my billing statements at my old address. Can anyone assist me with this issue?

Hello, I recently encountered an issue with my Amazon account when trying to cancel my Prime Gaming subscription. After failing to input my password correctly, I was asked for an OTP and then my full name. Due to having three first names listed on my account, with only my surname visible, I faced challenges entering the correct information, which ultimately led to my password being blocked. While I can access Prime Gaming and Amazon separately, I am unable to cancel the subscription as it requires me to log in to Amazon. My main concern is canceling the subscription rather than recovering my password, as I prioritize safeguarding my money. Any guidance on canceling the subscription without needing to log in would be appreciated. Additionally, if there are alternative methods for account recovery that do not involve costly international calls, I would be grateful for that information. Thank you for your assistance. To summarize briefly: I am unable to log in or change my password, and I must cancel a subscription within a week. Any advice on canceling the subscription directly through my payment card would also be welcomed.

I recently published a book on the Kindle platform. I'm facing an issue logging into my account because I changed my phone number but can't receive the verification code. Unfortunately, the online system doesn't allow me to update my phone number. To resolve this, customer service advised me to contact a live representative, which might be costly due to my location in South Africa.

I am having trouble verifying my phone number for my Amazon Seller Account. When I enter my phone number, Amazon is supposed to send me an SMS with a one-time pin (OTP). I have not received any SMS messages despite numerous attempts. I am based in Jordan and have confirmed that residents are eligible to open a seller account on Amazon. I have contacted support multiple times, but their solutions have not resolved the issue. My main goal is to verify my phone number so I can proceed with opening my Amazon Seller Account.

I am experiencing difficulty signing into my email account [redacted] I initially created this account while in Japan using my Japanese phone number. Now that I am back in Ukraine, I only have access to my Ukrainian phone number. The account prompts for two-step verification, and even after attempting to reset the password, I am unsure if it is correct. I have already reached out multiple times through the email address but have had no success in resolving the issue. Given that there are funds associated with this account, it is crucial for me to regain access. Your assistance in resolving this matter would be greatly appreciated.

I joined Amazon last year to purchase an Xbox Series S and connected my debit card for the transaction. After losing the card, I bought Amazon gift cards totaling $70 from a friend. Unfortunately, I forgot to remove the blocked card from my account. When I tried to send a Netflix gift card to a friend, I accidentally used the canceled card as payment. I then reordered the Netflix card with my gift card balance. On August 25th, my account got blocked, and they now require my debit card details which I no longer have. What steps should I take to resolve this issue?

I am seeking assistance with an issue regarding transferring my Amazon Egypt Gift card balance to my bank account. I had received a refund that added to my Gift card balance, and now Amazon Egypt claims they cannot transfer it to my bank account due to an error they made. I have contacted Amazon Egypt, but their response was unsatisfactory, stating they are unable to correct their mistake. I believe this situation to be dishonest and demand that the refund amount on my Gift card be transferred to my bank account.