Amazon Canada Customer Service Issues

Hello, I bought the Omega Paw Elite self-cleaning litter box on September 2. The large EL-RA20-1, ASIN: ‎B074L82WFD cost $82.93 plus tax (total $95.37). I got it from amazon.com.ca, Inc. It measures 47 x 54.6 x 50.8 centimeters and just arrived. After purchasing, the Omega Paw Roll N Clean Self-Cleaning Litter Box, Large, RA20, Taupe, L, ASIN: B005E2S77C, also sold by amazon.com.ca, Inc., showed up as a suggested item. It's bigger at 59.7 x 54 x 26.7 centimeters and costs $49.99, much less than mine. I want to exchange it, but there's a shipping charge that shouldn't be there as I'm a Prime member. I'd like to swap it without extra cost or get back the price difference on my VISA. I'm not happy about paying more for the smaller box with a return charge. The package is unopened. Thank you.

I have been falsely accused of stealing from you. I have not received the item because your delivery person has been negligent with multiple complaints about where they leave packages. On July 26th, I returned a cordless lawn mower via Canada Post and have not received the $[redacted].16 refund yet. I am still waiting for the refund, or else I will have to file a complaint with consumer protection. Please provide an update. If I do not hear back, I will proceed with the complaint, and you will receive a registered letter. Thank you.

Subject: Return Label Request for Order #[redacted]-[redacted] Hello, I received my order recently, but unfortunately, there was a mix-up with the color. I had ordered the item in white, but I received it in tan. I tried to initiate a return, but I realized that the return date has passed. I would greatly appreciate it if you could provide me with a return label so that I can send the item back to you. I apologize for the oversight on my part and hope we can resolve this issue promptly. Thank you for your assistance. Best regards, Geronimo

I have been consistently paying for my membership with my credit card for several years. However, I encountered an issue due to using both the Canadian and American apps with two different email accounts. I requested to cancel my Amazon.com account through customer service months ago. Despite this, I continue to face challenges with accessing my membership benefits on Amazon.ca. I am unable to enjoy the perks of my paid membership when making purchases, such as using it on my phone or Chromebook. It shows up as a non-Prime membership, leaving me unable to access benefits like watching videos or receiving shipping privileges. This situation has been ongoing for far too long, and I am frustrated by the lack of resolution. Thank you for your help in advance.

I received three $[redacted] Amazon gift cards from my late grandmother before she passed away from COVID-19 complications about a month ago. I added them to my Amazon account a month ago. However, when I tried to make a purchase today, the funds were not there. I discarded the cards over a week ago since the balance was showing on my account, thinking I wouldn't need them again. The cards were a gift in a birthday card from my grandmother, and I received them in early March [redacted]. After contacting customer support, I was initially informed that the cards were applied to my account and should be usable that same day. Following up, I was told no cards were actually used. Now, they are saying there is nothing they can do. I am determined to resolve this until the money is restored to my account. -SG

Subject: Unresolved Order Issue Dear Customer Service, I am writing to express my dissatisfaction with the unresolved matter regarding an order issue that I reported earlier. Despite the assistance from Stephanie, I unfortunately misplaced the incident number she provided me. On August 3rd, I noticed a charge for an order (#[redacted]-[redacted]) that I did not make, particularly for a stand-up paddleboard. Stephanie assured me she would escalate the problem to another representative, remove the unauthorized order from my account, and prevent any charges to my credit card. However, as the issue persisted, I followed up a week later, amidst stressful circumstances as my husband was undergoing cancer surgery. Regrettably, I do not recall the name of the second customer service representative I spoke with. To date, I have not received any updates following Stephanie's intervention and the subsequent report. I followed her guidance by changing my password and enabling a two-step verification process. I am now seeking a refund of $[redacted].54 for the unauthorized purchase. Thank you for addressing this matter promptly. Sincerely, Samantha V.

I received recent Amazon orders: [redacted]-[redacted] and [redacted]-[redacted] that were delivered by the carrier BNI. I had an unpleasant experience with their driver, James, today. He failed to notify me of the delivery, resulting in my dogs being outside. One of my dogs, a senior beagle, got entangled with James' truck due to his careless parking in my laneway. Despite having signs warning drivers about dogs and requesting them to slow down, incidents like this keep happening with BNI drivers. James was irate about the minor damage to his truck while my concern was the safety of my dogs. He even threaten to leave future packages far from my house after this incident. The package he dropped off was in poor condition, all smashed and taped together. I have pictures documenting this and I'm disappointed that despite my previous request, BNI continues to be the carrier for my orders.

I have been continuously charged $16.95 a month by Amazon Prime for services I did not want. Despite multiple attempts, I have been unable to remove these unwanted charges. I am only supposed to be charged $8.95 for my membership. If these additional charges are a mistake, I request a full refund for the months when I canceled the services but was still billed. If I have overlooked any active channels, I would appreciate clearer instructions on how to remove them. I am frustrated with the difficulty in accessing customer service without having to speak to someone directly or endure long wait times. I just need this issue resolved promptly to avoid further frustration.

I purchased 5 items from Amazon Canada to be delivered to Toronto by September 23rd. Unfortunately, the products did not arrive on time as I had to leave the country. I am requesting to cancel the order and receive a refund. Here are the products that did not arrive on time that I would like to cancel: - Oribox Glass Screen Protector for iPhone 8, 7, 6S, 6 (4.7 Inch) Tempered Glass Screen Protector,2-Pack Clear - Apple Airtag Keychain Chic Kids Airtag Accessories, Compatible with Apple AirTags, Keychain for Airtags Case protective airtag case, silicone Lightweight and Portable Soft Silicone Anti-Scratch key ring Accessory-2 Pack - [Apple MFi Certified] Lightning to 3.5 mm Headphone Jack Adapter Dual Ports Dongle Charger Jack&AUX Audio 3.5 mm Earphone Accessory, for iPhone 12/11/11 Pro/X/8,7 Plus/8 Plug and Play Support All iOS System - [3 Pack] LK Screen Protector for iPhone 7 Plus/iPhone 8 Plus, (Model No. LK-5.5-2) Tempered Glass, Case Friendly, Alignment Frame Easy Installation, 3D Touch - iPhone Lightning to 3.5 mm Jack Headphone Adapter,2 Pack MFi Certified Earphone Converter Audio Aux Connector Compatible with iPhone 12/Pro/SE/11/XR/Xs/X/8/iPad/iPod, Music Control Supported Name: CHRISTIANO RIBEIRO PEREIRA

I recently received an email from Amazon stating that my credit card would be charged for an item I had already returned. I had previously discussed this matter with a customer service representative and was assured that it had been resolved. The situation began when I received a 3-piece sofa cover instead of the 4-piece I had ordered on July 30th. After filling out a return form online and reordering the item, the replacement also turned out to be a 3-piece cover. I returned both items separately to Amazon via Canada Post and have the receipts. I then ordered a different 4-piece sofa cover without any issues. Despite this, Amazon claimed that one of the items I returned was not received, prompting me to contact customer service. They explained that the items may have been mistaken for a single return, ensuring me that my credit card would not be charged.

I purchased a Skatro skateboard for my grandson's birthday. Despite the box showing a green sticker labeling it as new, I didn't open it upon arrival due to the open ends, which I taped shut before wrapping the gift. However, when my grandson opened it, it was obvious the item had been returned as the information cards were stuffed at the bottom and the T-Tool packaging was empty with a torn card. I reached out to the company, and they promptly responded, stating they only deal with U.S. inventory parts and don't ship internationally. They offered a credit, potentially for my Amazon account, but it doesn't cover the full cost, including tax and shipping. I'm disappointed as I've already paid the tax. It's inconvenient and embarrassing to have gifted an item in this condition.

On February 25, [redacted], I purchased a Samsung Galaxy Tab A7 (Model # SM-T500, Order # [redacted]-[redacted]) from Amazon for $[redacted].32. After not using the front camera for several months, I discovered it was not functioning. Despite sending the tablet to Samsung Mississauga ON, L5M 9Z9 for repairs, the warranty claim was denied as it was an "International Model." I bought it believing it was covered under Samsung's warranty, but this crucial information was not mentioned on Amazon's listing. I request either a refund or a replacement tablet with a valid warranty from Amazon. I am holding off on escalating this matter further until I hear back from Amazon. - Fred Dahms

I recently placed my first order on Amazon.ca. The order number is [redacted]-[redacted]. After receiving email confirmations that it was shipped and that the guaranteed delivery date was Monday, October 1 (5 days after ordering), I discovered that 2 items in the order are undeliverable. I am puzzled because if it was shipped to a pick-up box, how can it become undeliverable? I am disappointed that my order was canceled, and I was told that I will receive a refund in 3 to 5 business days. There is no indication if reordering the same items is guaranteed. My order was split into 3 deliveries, with the first part due on Friday arriving, the second part due Saturday missing, and the third part due today being canceled with little explanation. I have been a long-time Amazon Prime subscriber for the streaming service and am satisfied, but this first shopping experience is disappointing. I hope Amazon can clarify why the order couldn't be delivered and offer a solution that would restore my confidence in shopping with them again.

In March, I received three $[redacted] Amazon gift cards from my grandmother, who recently passed away. I added the cards to my account about a month and a half ago to buy new PC parts. However, when I tried to make a purchase, the funds were gone. I discarded the physical cards as they were already applied to my account. The gift cards were bought in Vancouver, BC, and customer support initially said the cards were applied but now they claim no cards were used. I am unable to access the email linked to my Amazon account to show verification emails. I simply want the $1,[redacted] back in my Amazon account and urge Amazon to investigate as the funds should not have vanished.

I received an email from [redacted] regarding my Amazon account being locked due to a discrepancy in billing information. The email requests an identity verification to unlock the account and warns of pending orders being canceled if not verified within 24 hours. I am concerned about the legitimacy of this email as I have not made any recent Amazon orders and find this situation suspicious. If I decide to keep my current account locked, would I be able to create a new one promptly?

I recently received a delivery from an Amazon carrier who was not wearing a mask. This is concerning to me as I live with my 65-year-old father. Additionally, the package had fragile items and was not properly padded. I value the service I've received from Amazon over the past three years, but this is the first time I have had such an experience with a delivery. My tracking number is [redacted]91, route walk 37 sequence 26. My name is Moneygram, and I hope Amazon can ensure that deliveries are handled with care and caution in the future.

I ordered a Brother TN-[redacted] toner cartridge from Amazon. The order number is #[redacted]-[redacted]. I received an email stating that the package has been shipped and the order is completed. However, it has not reached me despite the promised delivery window of October 1st to October 6th, [redacted]. The email did not provide a tracking number or delivery confirmation. I kindly request Amazon to either deliver the package or refund the payment for the toner. Thank you for your assistance.

My package was expected today but did not arrive. No updates from Intelecom were provided. I sacrificed Thanksgiving dinner with family, waiting for the delivery and missed out on both family time and my Amazon order. I need a resolution as the mistake lies with the company, not me. Despite cancelling my order, I later received a message from Telecolm about non-delivery, suggesting I wait until Wednesday. What am I supposed to do for the next 3 days? I cancelled the return and now need the USB Bluetooth adapter I ordered, but there is no tracking number from Intelecom. I want to receive the item I ordered as I cancelled the return for this reason.

Order# [redacted]-[redacted]: My order was not delivered as scheduled. After reviewing CCTV footage, the driver stopped at driveway #[redacted] but left my parcels at next door neighbor's porch at [redacted]. The parcels were addressed to [redacted] and [redacted]. I had to interrupt my neighbor’s Thanksgiving dinner to retrieve my package. They kindly helped by delivering it to [redacted]. I have photos of the parcels at [redacted]. This situation is completely unacceptable. Without CCTV, I would have assumed the package was either stolen or undelivered, forcing me to investigate. This behavior indicates a lazy driver.

When searching for computer parts, such as SSD hard drives, selecting a specific size like 2TB should filter the results accordingly. Unfortunately, what you often get are drives with misleading titles that list multiple sizes to trick the filters. This practice can lead to confusion and wasted time for customers like us. There should be guidelines in place to ensure accurate labeling and prevent misrepresentation. It's frustrating to see companies resort to such tactics just to get noticed in search results. I prefer using platforms like Newegg where the search and filter functions are more reliable. I'm not seeking personal assistance, just hoping this feedback can be taken into consideration for improvement to provide a better shopping experience for all customers. Thank you. -Neil