Allegiant Customer Service Issues

I purchased Trip Flex for four passengers traveling from Syracuse Hancock Airport on flight #[redacted] on March 12, [redacted]. Due to regulations at the assisted living facility, I need to cancel two passengers who cannot return without undergoing a 14-day quarantine. I tried contacting by phone but could not get through, so I went online. I was able to remove the first passenger and received a refund. However, when I tried to remove the second passenger, the site indicated "no refund" for their $[redacted].00 ticket, and I only received $[redacted].00 back. I left one passenger in hopes of resolving the refund issue. I also have a return flight on March 18, flight #[redacted], and need to remove two passengers from that as well to receive refunds for both their tickets.

My husband and I have a round-trip flight scheduled from SGF to IWA on Flight [redacted] on 3/17/20 and returning on Flight [redacted] on 3/27/20. Our confirmation number is 9HCNKD for RITA NEEDHAM. We are both passengers, RITA & JIM NEEDHAM. Due to concerns about Coronavirus and my 73-year-old husband's existing lung conditions (asthma & allergies) which require prescription medications, we are considering canceling the trip. He had pneumonia treatment in November, making him more susceptible to respiratory illnesses. Considering the increasing cases of Coronavirus and risks for seniors with health issues, we are inquiring about Allegiant's cancellation policy. We would like to know if Allegiant offers a refund of $[redacted] or a credit for future travel with Allegiant in case we decide to cancel. We also need to know the deadline by which we should finalize our decision on the trip cancellation.

My spouse and I, both in our mid to late 60s, are facing health challenges. I have heart and lung disease, while my wife has heart disease. We often fly round trip from Nashville, TN to Sarasota, FL using Allegiant, as we visit several times a year. However, due to our health concerns, especially with confirmed cases of the coronavirus in Sarasota and a case involving a coach at our son's tennis academy, we have decided to drive this time. Following the recent Allegiant CEO announcement on the coronavirus, we kindly request a refund or credit for our upcoming flights. Our flight details are as follows: Departure: Nashville on March 16 (Flight [redacted]) Return: Sarasota on March 23 (Flight [redacted]) Our confirmation numbers are as follows: HAROLD GIBSON - Confirmation #9LKWWH KATRINKA GIBSON - Confirmation #9LJTGR We would appreciate a prompt response or a call at your earliest convenience.

My spouse and I, both in our mid to late 60s, face health challenges with heart and lung diseases. Our trip from Nashville, TN to Sarasota, FL is vital. Departing on March ** (flight [redacted]) and returning March ** (flight [redacted]) with Allegiant, a routine choice for us. Concerned about the confirmed coronavirus cases in Sarasota and recent incidents at the IMG tennis academy, we've decided to drive. Reflecting the current situation, we kindly request a refund or credit for our tickets according to the Allegiant CEO announcement on the coronavirus. Our booking confirmations are LKWWH for Harold G. and LJTGR for Katrinka G. Please contact us at your earliest convenience.

My spouse and I, both in our mid to late **s, face health challenges - heart and lung disease for me, heart issues for my wife. Our upcoming trip includes round-trip Allegiant flights from Nashville, TN to Sarasota, FL. Planned departure from Nashville on March ** ([redacted]) and return on March ** ([redacted]). Despite being regular Allegiant flyers, medical advice, along with the coronavirus cases in Sarasota, prompt us to reconsider air travel. With recent incidents at the IMG tennis academy in Bradenton, FL, we feel driving is the safer choice this time. Following the Allegiant CEO's virus-related announcement, we kindly request a refund or credit for our tickets. Our booking details are **Confirmation **LKWWH - Harold G. and **Confirmation **LJTGR - Katrinka G. Your prompt attention is appreciated.

My spouse and I, both in our mid to late forties, are facing health challenges; I have heart and lung disease, and my wife has heart disease. Our round trip flights from Nashville, TN to Sarasota, FL are scheduled to depart on March ** (flight [redacted]) and return on March ** (flight [redacted]) with Allegiant, a carrier we frequently use. However, due to our age, health conditions, and the presence of coronavirus cases in Sarasota, our doctor has advised us to drive this time. Moreover, a coach at the IMG tennis academy in Bradenton, FL, where our son works, was recently quarantined after traveling internationally. In light of the Allegiant CEO's statement on the coronavirus, we kindly request a refund or credit for our tickets. Our booking confirmation numbers are **LKWWH for HAROLD GIBSON and **LJTGR for KATRINKA GIBSON. Please contact us at your earliest convenience.

My wife and I, in our mid to late **'s, are dealing with health issues - heart-lung disease for me and heart disease for her. We had flights booked with Allegiant from Nashville, TN to Sarasota, FL departing on March ** (Flight [redacted]) and returning on March ** (Flight20010). Despite flying with Allegiant often, we feel it's best to follow our physician's advice due to our health and the coronavirus cases in Sarasota. Moreover, a coach at our son's Bradenton, FL IMG tennis academy was in quarantine after international travel. In light of Allegiant's CEO addressing the coronavirus, we kindly request a refund or credit for our tickets. Our confirmation numbers are **LKWWH for Harold Gibson and **LJTGR for Katrinka Gibson. Please reach out to us at your earliest convenience via phone.

I have been trying to reach Allegiant Airlines Customer Service for over a week without success. I needed to adjust my round trip flight from Syracuse, NY to Sarasota, FL due to the coronavirus situation. I had to cancel my original booking from March 18th to April 8th. Unable to get assistance, I rebooked my flights for April 25th to May 16th, believing I wouldn't be charged as it was a one-time reschedule according to Allegiant Airlines. Unfortunately, I had to pay for it due to the inability to reach customer service. I request a refund for this additional booking as it is beyond the customer's control when unable to reach customer service. Looking forward to your reply. Thank you, Dr. Cynthia R.

I need to cancel our flight due to health concerns for my husband and me. He is a cancer patient at 79, while I am 75 with an autoimmune disease. I've attempted to cancel for days, but all I get is a busy signal when I call. I want to reschedule but can't get through to Allegiant. Also, there seems to be a scam involving Allegiant reservations through a phone number. I reserved directly with Allegiant online but can't cancel my Alamo car booking either. I'm desperate for help as time is limited, and I've had no luck reaching Allegiant customer service. I'm reaching out here in the hope of getting a resolution soon from Allegiant. Any assistance is greatly appreciated.

Hello, I am currently attending SCAD. The college recently informed us that due to the Coronavirus, all classes next quarter will be shifting online. As a cautionary measure, I have decided to fly home. However, I need to reschedule my flight (Booking number:*** *** ***) as I have to transport my car along with my dorm belongings. To assist with the journey, my mother will be flying from Grand Rapids, Michigan to Savannah, GA. Since she has not booked her flight yet, I am hoping to explore options such as a flight exchange, voucher, or refund for my own canceled flight (Booking number: *** *** ***) to contribute towards her travel expenses. She is looking to fly out from Grand Rapids, MI to Savannah, GA either tomorrow, Saturday, or Sunday. Thank you for your assistance.

I am inquiring about my flight confirmation 9HRWR2 for a trip from Orlando Sanford to Grand Rapids, Michigan on Sunday, March 8. Originally scheduled for departure at 11:01 a.m., flight [redacted] was delayed until 10:30 p.m. When contacting Allegiant to switch to the earlier flight [redacted] at 6:51 p.m., we were accommodated but advised we may not have seats together, for which I paid extra. An agent mentioned providing each of us with a $[redacted] voucher for the trouble. However, I have been unable to reach Allegiant to inquire about the voucher, as I keep encountering a busy signal. Additionally, for our upcoming flight in 2 weeks with confirmation 9HBP49, if it were to be canceled due to the Coronavirus outbreak, I seek information on the refund process. Will Allegiant issue full refunds for affected flights, or would passengers need to pursue legal action for reimbursements?

I booked a trip for three of us to travel from Richmond, VA, to Punta Gorda, Florida, departing on 3/23 and returning on 3/27. We are all in our mid-80s and have significant health issues. I am currently undergoing treatment for bone marrow cancer at the University of VA Cancer Center, and they have advised me against traveling during this health crisis. The other ladies also have serious underlying health conditions. I kindly request to exchange our tickets for vouchers that we can use to visit our friend in Florida once the current situation with the Coronavirus has improved.

I, Dianne L. Giessinger, need to cancel my ticket # G4-9LBPSV due to the coronavirus. Being 78 years old and in a high-risk group with an autoimmune disease, I am more vulnerable to illnesses. My flight departs from Minot, ND on March 29, [redacted], heading to Mesa, AZ on flight # [redacted], and returns on April 2, [redacted], on flight # [redacted]. The charge was made on my Discover card, and my Get Human code is [redacted]. I have been unable to reach anyone at Allegiant to inform them of the cancellation in order to avoid losing all my money. Your assistance is greatly appreciated.

I utilized Esky.com for booking my Allegiant flight departing on March 16th from Las Vegas (LAS) at 10:54 AM to Cedar Rapids (CID) at 15:52, with the return flight on March 29th from CID at 12:28 to LAS at 13:51. Due to a scheduling conflict, I needed to cancel my booking. My order number is [redacted]3 and my cancellation insurance number with Esky.com is [redacted]. I hope to receive a refund or a voucher for this specific flight. Subsequently, I made new bookings for flights on March 27th (Flight #25) and April 10th (Flight #26) between CID and LAS through the Allegiant official website, which I found user-friendly. Today, I had a positive conversation with an Allegiant agent at LAS who advised me to email Allegiant to request a voucher or reimbursement, which they indicated would likely be approved.

I would like to cancel my round trip flight from Springfield/Branson to Los Angeles scheduled for March 21-28, [redacted], due to unexpected circumstances. My wife and I, both professionals, are currently facing a situation where she needs to self-quarantine for two weeks upon our return from a business trip in Seattle. Despite numerous attempts over the past four days, we have been unable to reach anyone for assistance through the provided phone number, live chat, or even by contacting the airport directly. The booking reference for the trip is 6KYMZQ under the name Henry S. Your prompt help in resolving this matter would be greatly appreciated.

My four children, including one minor, were stranded due to mechanical problems, resulting in a two and a half-hour reroute to St. Petersburg/Clearwater airport. They missed work and school and had to find alternative transportation and accommodations. Enduring over twelve hours without food or sleep, they also faced the inconvenience of their luggage being sent to the wrong airport. Despite attempting to reach out, we are yet to receive a response which has added to our distress. This entire experience, following their attendance at their grandfather's funeral, has been incredibly difficult. We are requesting full refunds for all tickets as the services we expected were not provided.

Due to the coronavirus, we need to reschedule our trip from Fargo to Arizona that was originally planned for this Tuesday, 3/17/20. Our preferred new dates for confirmation #9KYFGQ are: Departing flight: #[redacted] on Saturday, April 25th at 12:02 pm from FAR to IWA Returning flight: #[redacted] on Tuesday, May 5th at 12:32 pm from IWA to FAR For confirmation #9KYFRC, our preferred date is: Departing flight: #[redacted] on Saturday, April 25th at 12:02 pm from FAR to IWA I will keep trying the phone line but if I can't reach you today, I will try through online chat tomorrow. Thank you for your understanding of our urgent situation.

Alan and Christine Ashley would like to cancel their round trip from Appleton, Wisconsin to Las Vegas due to health concerns related to the coronavirus. They are both in their 70s and feel it is safer to stay home. The confirmation number for their booking is 9JWXL4, scheduled for Friday, March 27th, returning on Sunday, April 5th. They paid $[redacted].00 to Allegiant on January 16, [redacted]. They are requesting a voucher in that amount with no additional fees, as they plan to reschedule their trip for December. They are aware that reservations are currently only available up to November 15th. Alan and Christine can be contacted at [redacted]. Thank you for your understanding and assistance.

I have been trying to reach out to get assistance but have been unsuccessful. Unfortunately, the concert I planned to attend was canceled due to the pandemic, leading my workplace to close for quarantine. When I visited the website to manage my travel plans and cancel my flight, I was informed that a full refund was permitted and would be processed within a specified number of business days. However, to my surprise, I received an email today stating that I would only receive a credit voucher to use within the next year. This was disappointing as the pandemic situation was not foreseeable when I initially booked the flight. With my job on hold until at least April 1, and potentially longer, I am eager to inquire further about the refund process.

I bought 5 airline tickets from MDT to SFD for travel on June 7th, but due to the coronavirus, my family vacation got canceled. Last night, when I tried to cancel my tickets online, I received vouchers for the trip, valid for one year from the purchase date. It's frustrating that the vouchers expire in October instead of reflecting the original travel date in June. Given the current circumstances and uncertainties, I won't be able to use the $[redacted].46 for my family within this short timeframe. I'm really hoping to either get a refund to my original payment method or extend the voucher period to be valid for a year from the planned travel date. I understand the situation, but losing this money is not affordable for me right now. Any assistance would be greatly appreciated.