Alamo Customer Service Issues

I was shocked to see the excessive charge on my bill due to a simple mistake made during my reservation. I intended to pick up the car in San Diego and return it to LAX, but it was mistakenly booked for both pickup and return at San Diego Airport. I paid on time, but now Alamo is asking for over $2,[redacted] for this error, which I cannot afford. This situation is affecting my credit score. I seek assistance in resolving this issue promptly.

I rented a convertible from Alamo at West Palm Beach airport in Florida. When I tried to lower the top, it wouldn't work. I contacted the technical department for help, but even following their instructions and manual didn't resolve the issue. I requested a different car, but the local office denied my request. Upon returning the car, they managed to retract the top, something I and the customer service technician couldn't do. The rental was for 3 days. Despite their phone promise to make an adjustment, the airport agency declined to do so.

I was charged for insurance on my rental even though I had Arizona registration and comprehensive insurance. The rental company kept changing the amount due which was confusing. When I tried to extend my rental, the manager accused me of avoiding her calls, even though I left her a voicemail with my office extension asking for the total amount owed. Despite already having insurance, I was forced to pay for CDW daily. The manager became harassing, claiming the car was stolen and revoking my rental extension. She blocked me from contacting customer service. I was overcharged on my final receipt, causing distress. Despite having ample funds on my card, the company continued to charge me for various amounts without explanation. They also mishandled a mechanical issue with the car, shifting the responsibility to me until customer service corrected it. Overall, I request a refund for the unnecessary insurance charges and for the correct rental fees to be applied promptly.

Dear Madam or Sir, I am facing an urgent issue and require your assistance. I accidentally left my driver's license in Germany, but my friends have sent it to me via express delivery, and it should arrive in Seattle by tomorrow or at the latest by Thursday. My sister currently has her driver's license with her, and the rental contract states that any driver's license suffices. We are trying to collect the car now, but the staff at the counter mentioned that my original license must be present since they only have my name listed. Could you possibly change the name from Svenja Friedrich to Jasmina Friedrich promptly? The hotline (0[redacted][redacted]) is currently unavailable and will not be operational until 22 hours later. If it's not possible to change the name, would it be feasible for us to pick up the car in another city such as Portland? Best regards, Svenja Friedrich Reservation number [redacted] Update: We were instructed by the German hotline (which tried to contact the Seattle team) to return to Seattle to pick up the car there. However, the service hotline in the US informed us that we would not be able to access a vehicle there because the 24-hour reservation time has lapsed, even though we would be there on time as scheduled yesterday.

I wanted to share a positive experience I had at Birmingham Airport with an Alamo employee named Cheryl. Despite being busy and understaffed, Cheryl was professional and went out of her way to help me switch to a car with cruise control for a long drive I had ahead. Her assistance made my night much better and my drive smoother. Thank you, Cheryl, for your excellent service. I will definitely choose Alamo again. Regards, Marinell Carrothers

I rented a car from Kristen at the Alamo location in Tampa, Florida for a week starting on October 13, [redacted], and returning it on October 20, [redacted]. Kristen provided excellent customer service. She was kind, friendly, and very informative. She offered me an upgrade and explained the insurance options clearly, using eye contact and a warm smile. She welcomed me to Tampa and made the pickup process smooth. Kristen was professional and efficient without making me feel rushed, which I appreciated. Her directions at the large Tampa airport were spot on. I was impressed by Kristen's service and will definitely choose Alamo for my next trip. Kristen is a valuable asset to your team. Ken Helbig

I am writing to address our recent car rental experience with Alamo at Orlando International Airport on November 16th. Upon arrival, we were disappointed to find a lack of midsize cars available and were given a Nissan Altima with visible scratches, tape residue, and trash in the trunk. After driving the vehicle for three days, we found it uncomfortable and the tape residue left a sticky residue on our hands and clothes. This falls below the standard we expected from Alamo, a company we have trusted for 25 years. We hope our feedback will help improve future rental experiences. Thank you, Peter D. [redacted] Sent from Yahoo Mail on Android

I am very disappointed with the service I received. When I arrived to pick up the car, I was informed that I needed an international driver's license, which was not mentioned in the voucher or terms. I ended up having to pay over four times the original amount, which felt like a scam to me. As a result, I will not be using your service or Alamo again, and neither will my employees. Other car rental companies have warned me about this kind of situation, calling it an attempt to overcharge customers. Please make sure to have the following documents with you when picking up a car: - Your voucher - A valid credit card under the main driver's name* - Your driver's license* - Your ID card or Passport* Sincerely, Samuel H.

Hello, I have concerns regarding two recent rental reservations. The initial reservation # [redacted] was made on Thursday, December 6th, around 11 AM, with a prepaid cost of $[redacted].21. Due to an email typo, I did not receive the confirmation initially, rectified it, and forwarded it to the correct address. An issue arose when I saw an extra charge of $[redacted] for a "young driver" despite being 25 at the time of the reservation. Upon contacting customer service and booking a corrected reservation # [redacted] for $[redacted].87, I assumed the initial one would be cancelled. However, my credit card statement showed the full charge for the first reservation. Customer service informed me the original order was not cancelled, and I would incur a $50 cancellation fee, with a reimbursement delay of 7-10 days. I believe I am not at fault for these errors and seek a waiver of the cancellation fee and confirmation of the initial reservation's cancellation. This experience has been frustrating, and I request fair resolution. Thank you.

I was promised the same size vehicle I had issues with during my last rental in [redacted]. When I called to book the rental for the free 3 days, I was informed that only a full-size vehicle was available, which doesn't suit my family of 7. The customer service experience in trying to resolve this over the past 3 days has been challenging. Even though I was told I would be reimbursed for the expenses I incurred to get the rental back on the road, that has not happened yet. I don't like to complain, but I expect to be treated as a valuable customer.

I had believed I made a reservation with Alamo but upon arrival today for my toddler's surgery, I couldn't find the booking. Due to lack of phone service, I couldn't contact Allegiant for assistance either. The lady at Alamo struggled to locate my reservation and a man she called over, a Hispanic/Latin man around mid-30s, was unsympathetic and unhelpful. Despite explaining my situation and showing a picture of my child who needed surgery, he was rude and uncooperative. I was extremely distressed and simply requested a different reservation to get a vehicle quickly as I needed to be at Saint Mary's in West Palm by 1. Unfortunately, the staff member's lack of empathy and inappropriate behavior caused further stress during a challenging time. I intend to reach out to Allegiant regarding this incident. The only positive during this encounter was the assistance provided by the lot manager. It was a disappointing experience, especially considering my previous positive encounters with Alamo. - Erik N.

I have not yet started my rental, but I am already deeply concerned. Alamo is not the most budget-friendly option at Denver International Airport. In fact, there are 4 other less expensive companies in the area. Despite this, I opted for Alamo to avoid any surprises. However, I was mistaken. When I inquired about 4x4 vehicle capability, an agent, who sounded like they were in an overseas call center, informed me that 4x4 was included in the Standard SUV category for $[redacted] total, including fees and taxes. I agreed but did not receive an email confirmation when requested. Last night, I called Alamo to confirm the upgrade and was now told the total price was over $[redacted]. Where did the initial $[redacted] quote go? If I wanted to participate in bait-and-switch tactics, I would have chosen other rental companies. It is disappointing that Alamo has let me down like this. Additionally, I spoke to 5 different agents to try to resolve this, was hung up on twice, and no one took responsibility for this terrible experience.

Regarding Confirmation number: [redacted], I want to share an email I sent on 3/2/19 about a reservation issue. I contacted the location manager, Corrin Coleman, who did not respond. I forwarded the email to her boss. The reservation for an 8-passenger vehicle was misleading, causing inconvenience. Despite my early booking, no suitable vehicle was available. The manager's lack of assistance and professionalism were disappointing. I managed to find a vehicle with Hertz after Alamo's failure. This incident has led me to reconsider renting from Alamo. Misrepresenting available vehicles and poor customer service are unacceptable. There were better alternatives offered, reflecting poorly on Alamo. In the future, I will choose a company with better service. Allen Sydnor, Birmingham, Alabama. Phone: [redacted].

Yesterday, I rented a full-size Sentra or similar car in the Dominican Republic, but upon arrival, they tried to give me a compact Suzuki instead. After an upgrade to a Nissan SUV for $[redacted].42, I finally got the full-size vehicle I initially paid for. I’m concerned about returning on 4/14 due to the hassle. My rental confirmation number is [redacted]. - Henry F.

Rental Confirmation #[redacted]COUNT Upon arriving at the airport, I was informed that to receive the rental car, I needed to provide my address. Politely declining, I was then informed by the manager, Alex Quinones, that a rental could not be processed without an address. This requirement left me puzzled as I have never encountered such a request in previous rental experiences. I questioned the necessity of giving my address and expressed concerns about potential misuse. Ultimately, in order to proceed, a friend had to provide their address on my behalf. Despite prepaying for the rental, I was disappointed to face this obstacle. The experience has left me dissatisfied with Alamo's service, leading me to decide against future rentals with them and to not recommend them to others. This particular policy is damaging Alamo's reputation and warrants investigation into why it is exclusive to car rentals in Puerto Rico, deviating from practices in the rest of the United States. As this is a US-based company, I request a representative to contact me promptly for further discussion. I am seeking a full refund due to the disrespectful treatment from the manager, which has left me greatly upset.

Hello, yesterday there was an agreement to call me about the claim #[redacted]3 in Spanish, and I did not receive a response. Regarding the booking made on May 28, [redacted], for 2 vehicles in Kansas City, upon arrival we were informed that the reservation with the number [redacted] did not exist, despite having already been paid. We had to pay again on-site and even more money for the vehicle that did not show up on July 4, [redacted]. I am requesting a refund since the vehicle was fully paid for, but Mrs. R in Kansas mentioned that nothing appeared in the system. Instead of the $[redacted].25 that had already been paid, we were charged $1,[redacted].79 on-site due to an error, which was not mine as I reserved and paid for both vehicles on May 28, [redacted]. I would appreciate your assistance in resolving this as soon as possible, as these additional expenses have affected our vacation in Kansas. Thank you in advance.

I am writing to request a refund of $[redacted] that was mistakenly charged to my credit card on July 8th. I rented a car ([redacted]-GCAR-DODG) from Alamo at Eagle, Colorado airport with Rental Agreement [redacted]01 on June 27th and returned it in excellent condition on July 7th. On July 11th, I received an email claiming damage to the vehicle with Claim Number [redacted]8. I called the provided number ([redacted]) the same day and insisted that the car was returned in the same condition I received it. After speaking with multiple representatives and answering their questions, I was told I would be updated on July 19th. On July 19th, I called again and was informed over the phone that following an investigation, I would receive a $[redacted] refund within three days. It has been 10 days since that assurance, and the charge remains on my credit card. My payment is due next Tuesday, so I kindly request prompt assistance in processing the refund. Otherwise, I will have to report the charge to Amex as unauthorized. Thank you for your attention to this matter.

Hello. During our recent family trip to Maui, we rented a vehicle (#[redacted]COUNT) from your rental company. Unfortunately, the rental car facility at the Kahului/Maui airport was extremely busy, resulting in a long wait due to more people than available vehicles. Our son had a concerning experience with Alamo at the same airport. Shortly after leaving for his destination, he noticed a tire losing air pressure (#[redacted]18). Alamo was unhelpful at first and even suggested sending a tire instead of providing a replacement car. With the intervention of our travel agent, a replacement vehicle was eventually brought to the condo after extensive discussions with my daughter-in-law and the travel agent. This situation caused a significant delay and frustration during our family vacation. We were very disappointed with the lack of professional and quality service provided by Alamo in such circumstances. Sincerely, Hal and Ruth Wattles

I am experiencing issues with my recent car rental from the Columbia SC airport to Charleston airport. The car I received was dirty and had food left in the back, which was addressed with a rental adjustment. However, I was later informed of damage to the vehicle which I did not cause. The rental process seemed rushed as the car was not properly checked, and the attendant did not inspect the car at the kiosk. Despite promises of an investigation and security footage review, I have not been updated except for threatening calls from Mr. Holliday, the manager at Columbia SC. It is evident that the car was given to me in poor condition, and the damage was noted only upon return at Charleston. I have received intimidating calls from Mr. Holliday and feel unfairly targeted. Charleston staff acknowledged the car's initial state. I would appreciate a prompt response to address this confusion. My contact number is [redacted]. Alamo confirmation number: [redacted]COUNT Claim number: [redacted]0 I look forward to hearing from you soon.

I rented a black Nissan Rogue Sport with License Plate #: CHYP79 on 11/6 and returned it on 11/8 at SFB airport in Orlando. I accidentally left my Harman Spark mobile wifi device under the dash on the driver's side. Despite submitting a lost and found form and attempting to contact Alamo in SFB without success, the issue was resolved after a manager was able to reach the driver dining in Orlando through the Harman Spark app. While grateful for the device's return, I was disappointed not to receive a call directly. I urge Alamo to retrieve the item from the current driver upon return. For assistance, please contact me at [redacted]. Additionally, I was surprised to find a $5.26 charge on my credit card for tolls I paid in cash, backed by receipts. Kindly remove this charge from my card. Improved communication would greatly enhance my opinion of Alamo's customer service. Thank you. - R. Seavolt