Airtel Customer Service Issues

Dear Sir/Madam, I am Mr. Vinod Kumar. I have been facing a situation where an acquaintance of mine has been taking advantage of my kindness by lying to me and using me for her business in Coimbatore, Tamil Nadu, while claiming to be in Chennai. I find it difficult to refuse her requests and feel uncomfortable when I can't assist her. I would prefer if her calls and messages from the numbers [redacted] and [redacted] do not reach my mobile number [redacted], allowing me to contact her if necessary. This way, she won't be able to assign me any tasks for her business. I hope you can assist me with this matter discreetly as I don't want to cause any conflict. Thank you for your attention to this request. Sincerely, Mr. Vinod Kumar

Subject: Billing Address Change Request Dear Sir/Madam, I refrained from picking up calls due to the rise in fraudulent activities and the guidelines provided by banks and the Government of India emphasizing not to share OTPs. For authentication purposes, I urge you to contact me via email or phone before attempting to connect again. Despite multiple attempts over the course of three months to connect with Airtel customer care and through email, I have faced unresponsiveness from Airtel. This compelled me to contemplate switching providers or discontinuing service, causing me to miss out on telephone bill reimbursement for the last five months. If this is the level of service experienced by serving Army Officers, I will escalate the matter to the Ministry of Defence and various Army offices to consider blacklisting Airtel SIM Cards at Army Cantts. Furthermore, I have highlighted in my previous three emails that there is no Airtel Store in Uttarakhand, Pithoragarh. The Airtel shopkeepers in Pithoragarh refused to assist with changing the billing address. If such negligence persists in handling simple official requests, I will pursue legal action against Airtel for the failure to update the billing address, which I will publicize on various social media platforms. This email serves as a legal notice. I kindly urge prompt action by 02 Oct [redacted]. Best regards, C.S. Yadav [Redacted] From: Airtel <[redacted]> Sent: Tue, 29 Sep [redacted] 16:18:18 To: C.S. Yadav <[redacted]> Subject: Re: CHANGE OF BILLING ADDRESS Hello C.S. Yadav, I'm Lutz Rita, your Airtel experience advisor. I have received your email regarding the change of billing address for your Airtel number [redacted]. Kindly note that the address update process requires an OTP for verification. We tried contacting you on [redacted] but were unsuccessful. Please respond with a suitable time and alternate contact number for us to reach you, or visit the nearest Airtel store with the necessary documents to update your address. Thank you for your cooperation. Regards, Airtel Customer Service

Hello Airtel team, I am currently facing a significant issue. Even though I haven't used 50% of my data for the day, as soon as I turn on my Hotspot, my data is being fully consumed immediately. This is the worst experience I have encountered. I have been a loyal Airtel customer for many years and I don't want to switch to another provider. I urgently need this problem fixed as I have missed important tasks due to this issue. It's very unprofessional and concerning that just activating my Hotspot would deplete my data to [redacted]% instantly. I hope you can understand the urgency and resolve this issue promptly.

Dear Airtel Team, I applied for a connection and made a payment of Rs [redacted] on September 25, 20. The transaction ID is [redacted]05. The address is [redacted] Tirumala Greens, Nipaniya Indore. The applicant's name is Nitish Mehta and his brother is Utsav Mehta. The number is [redacted]. Despite the Airtel website stating that the connection would be set up within 48 hours, it has been a week now, and we are still waiting. Interestingly, my cousin who applied for Jio Fiber got connected in less than 48 hours. We trusted Airtel and chose them, but the delay in providing the service has been disappointing. Every individual we have spoken to at Airtel over the past week has not been proactive in resolving the issue, which is frustrating. I have spoken with several Airtel team members, including Bhola Sisodiya, Shanwaz Quereshi, Ashish Shinde, and Piyush, but no progress has been made. They mentioned that they lack the necessary equipment which costs [redacted],[redacted], causing delays. I hope Airtel can rectify this situation promptly; otherwise, I may need to explore other options.

Hello, I'm Mrs. Osajie, Chinonyenim Gladys. Yesterday morning on the 19th of October [redacted], I recharged my account with phone number [redacted]9. After recharging, I attempted to subscribe to a one-month 2GB data bundle for ₦1,[redacted] but encountered issues. Despite canceling the transaction, I later realized that ₦1,[redacted] was deducted from my balance of ₦1,[redacted] without the data bundle being activated. Unfortunately, I was unable to reach an agent via [redacted] to report this incident. I kindly request a prompt resolution to this matter and the credited amount returned to my account. Thank you for your assistance.

Dear Sir/Madam, I am writing to express my dissatisfaction with the recent service I received from your company. Yesterday, on the 19th of October, [redacted], my account was unexpectedly credited with the amount of #[redacted].00 without my approval. Prior to this, my account had a balance of over #[redacted].00. After making a few phone calls and attempting to subscribe to my monthly data plan, I was surprised to find out this morning that my account balance had been depleted entirely. In my attempt to resolve this issue, I called your customer service center and was advised to contact [redacted]1 to speak with your agents. However, after waiting for more than 20 minutes on the line without any response, I was charged approximately #30.00 for the call. As a loyal customer of Airtel Nigeria Network for nearly 18 years, I am deeply disappointed by the treatment I have received. I am requesting a refund for the unsolicited #[redacted].00 credit and clarification on why my 30-day data subscription was reduced to only 21 days without any explanation. I eagerly await your response to address these concerns. Thank you, Yours Sincerely

Dear Sir, my Airtel SIM stopped working suddenly on September 23, [redacted]. The number is [redacted] 47 [redacted]. I kindly request your assistance in getting this SIM replaced. I have visited all nearby customer care centers, but they say the SIM cannot be replaced. Please intervene and ensure my SIM is replaced. Location: Muradabad district, Bilari tehsil, Uttar Pradesh. I request you, Sir, to kindly assist me in obtaining a new SIM. Your help is greatly appreciated.

I accidentally renewed my Amazon Prime subscription separately on 12th October instead of using the Airtel option that includes it for Rs.[redacted]. Consequently, when I saw the Rs.[redacted] charge on my Airtel postpaid bill for October for Amazon Prime, I asked for it to be removed since I had already paid for it. However, the customer service representative not only removed the charge but also canceled my existing Prime subscription. I am requesting for my Amazon Prime account to be restored.

Hello, my name is Shajid. I recently switched from Jio to Airtel using mobile number portability (MNP). The Airtel agent assisted me with the process, but they did not take an alternate number for tele-verification. As a result, my Jio network is no longer available, and I cannot activate the Airtel SIM to make calls. Being far from the agent's location makes it challenging for me to retrieve the OTP needed for activation. I am disappointed with this service experience and would like to file a complaint.

Hi there, My mother uses an Airtel connection and has been in Canada for about a year due to COVID-19. Unfortunately, her account was deactivated on October 15th due to inactivity. She is currently in Delhi, trying to reactivate her account, but the store in our home country mentioned they can't do it without her physical presence. This is quite frustrating as she is an elderly person traveling without phone service, and I can't reach her. Can you please advise on how to recharge and reactivate her account promptly? Thank you.

Hello, I recharged my phone number [redacted] for Rs.[redacted] last night at 9:50 PM via Amazon with transaction reference number [redacted]28. The recharge was for a 28-day validity to renew the plan that was expiring. I got confirmation SMS from AirTel and Amazon. However, during my flight this morning, I experienced "No Service" until the evening despite the recharge. To resolve the issue, I added Rs.49 for Talktime, and the service resumed. I am unsure if my Rs.[redacted] payment was credited correctly and if I will receive service. Thank you. S. Balasundaram

Respected Sir/Madam, We enjoyed the excellent network coverage with Airtel, but after switching to Idea and Jio, we have faced disappointing service. The connectivity that Airtel provided in my village was reliable for activities like education and working from home. Students are currently struggling with network issues. We miss Airtel immensely and are unsure why the decision was made to discontinue service in our village. We hope that this matter will be addressed promptly. Jio appears to be dominating the telecommunication industry, but we earnestly desire the return of Airtel. Please consider coming back. I am from Kolavana, County: Amod, Dist: Bharuch, Gujarat, [redacted]. Thank you.

Hello, I'm Olamide. Recently, my Airtel SIM suddenly stopped working on my phone. I tried restarting my phone and reinserting the SIM card multiple times, but it still didn't register. I even tested the SIM on two other phones to rule out issues with my own device, but the SIM wasn't detected on those either. I acquired this SIM in January [redacted]. I would appreciate any assistance you can offer. Thank you.

Hi, this is Farhan. My Airtel mobile number is [redacted], and I am currently in Kuwait. I have a balance of [redacted] INR on my mobile, but I am unable to send text messages to India or receive calls from India. I would like to use my main balance for calls and messages. Interestingly, my friend here also has an Airtel SIM and is able to send messages and make calls to India without any issues. Could you please assist me in resolving this matter? Thank you. Sent from my iPhone

I recently purchased a new broadband line, which was set up last week. Unfortunately, I am unable to use it due to a router issue. I do not have the router password, only the default one. Despite making several complaints to customer service, they assured me that someone would come to our office to address the problem. However, it has been 3-4 days since our initial complaint, and no one has arrived yet. I am disappointed with the level of customer service I have received in this situation.

On December 10, [redacted], I recharged my phone using my bank account with [redacted] naira to subscribe for a 9GB data plan instead of my usual [redacted] naira weekly plan. Despite receiving a successful message, I have been unable to browse since then. I checked my data balance but found nothing. Please assist me in resolving this issue.

My SIM card is consistently displaying "no service." I originally obtained this number while residing in Jaipur until [redacted], and I have been utilizing it since relocating to Delhi. This problem is new to me as I have not encountered it previously. I have checked that the SIM card is undamaged, and the SIM slot is clean. I am concerned about the upcoming exams, specifically the Online Board Exams (OBE), as I fear any verification codes or OTPs sent by the organization may pose challenges due to my non-functioning SIM card. Your assistance would be greatly appreciated.

Dear Airtel, I have been experiencing ongoing issues with my phone line. Unfortunately, customer service has not been responsive to address the problem. When I try to make outgoing calls, my number does not appear on the recipient's device, causing confusion and frustration. I have verified my phone settings, and everything seems to be set up correctly. I would appreciate some assistance in resolving this matter promptly. Thank you.

I recently switched my mobile number to Airtel, with the number [redacted], from Vi back in October. I paid the last pending bill from Vi on 2nd December. However, I keep receiving daily messages from Airtel asking for the payment that has already been settled. This is frustrating as it is leading to threats of service disconnection. Unfortunately, reaching out to customer care at [redacted] has been unhelpful. I can't seem to get through to speak with an agent. The service experience is disappointing. If this issue isn't resolved and my services are disconnected, I may have no choice but to find another reliable service provider. Thank you.

I've been experiencing a lot of network problems, particularly at home. I would appreciate it if you could assist me in adjusting the network settings to connect to the Aircel network. Despite raising complaints through the Airtel Thanks app, I haven't seen any resolution. It would be great if you could address this issue promptly to show your commitment to customer service. Thank you.