Airtel Customer Service Issues

I would like to bring to your attention that there seems to be an issue with your network in Kenya. It would be greatly appreciated if you could consider upgrading it so that it can be accessed throughout Kenya, especially in areas where the network is currently unavailable. Based on a survey I conducted, many Kenyans using Safaricom are interested in switching to Airtel services but are unable to due to reported network issues. Personally, I faced a situation where I purchased an Airtel line and [redacted] MB data bundles which expired unused. This experience led me to discard the line. I believe that improving the network coverage will attract more customers to Airtel. Should you require further details, please feel free to contact me at [redacted]. I am willing to assist in making Airtel a better telecommunications provider.

I deposited 40,[redacted] UGX into my Airtel account on Thursday, June 25, which brought my Airtel money balance to 40,[redacted] UGX. On Friday, June 26, I transferred 1,[redacted] UGX to my Betpawa account and was charged [redacted] UGX for the transaction. However, on Saturday, June 27, when I tried to purchase 2,[redacted] UGX worth of airtime, I was informed that I only had 1,[redacted] UGX in my account. After contacting customer service, I was informed that I had apparently paid a 37,[redacted] UGX water bill, a transaction I did not authorize or have any knowledge of. Reviewing my transactions, it appears that the 37,[redacted] UGX was withdrawn by the operator, indicating that Airtel withdrew the money. I have contacted Airtel customer service multiple times without a resolution. I am requesting that the 37,[redacted] UGX is promptly refunded back to my account.

I purchased an Airtel broadband connection on May 30 for Rs. [redacted], which included a free one-year Amazon Prime membership. I registered on the Amazon shopping site with the phone number [redacted] linked to my Airtel connection. However, my Amazon Prime membership was unexpectedly closed by the Amazon account department within a week. It's concerning because the Airtel connection was meant to be in partnership with Amazon Prime membership. If my Prime membership is not reinstated, I will have to consider cancelling my Airtel broadband subscription as I primarily signed up for the Prime benefits.

Good afternoon, my name is Abass. I need assistance. I went to a shop to open a sim card with my details. Five sims were registered with my number that day. I used the sim for years and misplaced it. The sim was linked to many accounts like my bank account and BVN. I visited the Airtel office to retrieve it through a "Welcome Back" process. They asked for the sim pack, which I didn't have, and suggested an affidavit. After providing my name, they claimed it was incorrect and asked for the owner's name. I need help with this situation. The number in question is [redacted]8. Thank you for your assistance.

Our internet service in the area is not performing well. We encounter buffering and login issues due to a poor network connection both indoors and outdoors. There are frequent disconnections with the server, and online gaming, like PUBG, is not feasible because of lack of support and system hang-ups. Our plan is valid for another 15 days, but if these issues persist, we may switch operators. Please address these network problems promptly. We rely on a stable 4G data connection for both indoor and outdoor usage. Thanks in advance for your attention to this matter.

I am a customer of Airtel. My contact number is [redacted]8. I encountered an issue with my account after recharging with [redacted] NGN and activating the Talk More tariff. Despite having some remaining balance from a previous recharge of [redacted] NGN, my credit quickly ran out after making calls. Subsequently, I recharged [redacted] NGN and activated Talk More again, but my credit disappeared after a single short call. Upon checking, my account showed 0.00 NGN balance. Additionally, my unused internet subscription stopped working, showing 0.00 MB balance. Despite recharging [redacted] NGN intending to subscribe to the internet, my account balance remained at 0.00 NGN. I attempted to contact customer care, but the automated system did not offer a suitable option, and I was unable to speak with a representative to address my concerns. I urgently need this matter resolved as I rely on my internet connection. If this issue persists, I may have to consider changing to another network provider. Thank you for addressing this promptly.

I attempted to use the Airtel Me2U service to transfer airtime to another Airtel line. This was my first time using the service, and I was informed that for initial use, I needed to change my password from the default [redacted]. After trying to reset my password and receiving a text message that it was incorrect, I double-checked and tried again with the correct old password but encountered the same error message. Despite hoping the password change had gone through, I proceeded to send airtime and was met with the same error message once more. Upon another failed attempt, I received a notification that my number had been barred from using the service and was advised to contact customer service at [redacted] to resolve the issue.

Dear Sir/Madam, I am experiencing an issue with my phone number [redacted] due to a robbery. I am seeking to track down the individuals who may have accessed my call logs and more. I have reported this to the police as it is a personal number that was taken with my phone. I suspect the device is currently at Sitagagh police station in Hyderabad. I am filing a complaint and urgently require details of what information may have been obtained from my number. Your prompt assistance in providing this information is greatly appreciated. Please respond to my email address below. Thank you, K. Lakshmi

I am Mrs. Farida Taher Officewala, the owner of prepaid number [redacted]. Currently out of the country, my daughter-in-law is using the SIM which needs replacement due to a fault. Purchased in Mumbai and used in Pune, we seek assistance to procure a new SIM as we are unable to do so in person. We can provide documents like Aadhar card and Passport copy if required. The SIM holds significant data and contacts, and we are eager for a prompt response via email. Thank you. Farida Taher.

In May [redacted], I requested a name change on my billing account to my son, Harsha S.C. The change was supposed to be effective on the following month's bill as assured by a customer service representative. However, despite waiting for two billing cycles, the change has not been implemented by the company. This month's bill still does not reflect the updated name. My son's employer is responsible for paying these bills, hence the urgency of this request. I urgently need a duplicate bill issued in my son's name to be emailed to me so he can submit it to his employer for payment. I had notified the company of this change well in advance, anticipating this issue. This situation requires immediate attention, and I hope the necessary actions will be taken promptly.

I recently recharged my number, [redacted], with a [redacted] rupees package for 3 months. The issue arose when the netbanking number and transaction device were the same, causing an accidental double payment. The one-time password was submitted thinking the payment wasn't successful, leading to an unintended second payment. As a result, I am now unsure if the amount can be refunded and if my service will be extended to 6 months due to the double payment. Please address this matter promptly.

My telephone number is [redacted]4, and my broadband ID is [redacted]02_dsl. My Airtel Xstream number is [redacted]. I have been trying to email you about this issue for the past 3-4 months, but I have not received any response. In March, due to the sudden lockdown, I had to shift to my hometown abruptly. I contacted your team to cancel my connection as I had to stay in my hometown during the lockdown. However, I did not receive a response, possibly due to a shortage of workforce, and my connection was not canceled. I ended up receiving bills for the upcoming two months. I kindly request you to investigate this matter and only charge me for the period I actually used the connection. I am willing to pay the outstanding amount up until March. Please verify that I had zero usage after that period. I am prepared to settle the bill for the period I was using the service. Thank you for your assistance.

My name is Vinod Davala, currently based in India. I have been using an Airtel number, +91-[redacted], for 5 years. In April [redacted], I recharged the number for INR [redacted]. A month ago, the SIM was damaged and needed replacing. When my mother went to the Airtel store in Kukatpally, Hyderabad on my behalf, they issued a new SIM under her name, not mine. They mentioned security concerns due to past fraud, so my number was transferred but not the recharge amount. Despite contacting Airtel customer service, the issue remains unresolved. They promised to fix it but have not followed through. Moreover, my mother received a call asking for an additional recharge, which is unacceptable. This whole situation has caused stress, especially since my mother's health deteriorated after visiting the store. I have raised a complaint with Airtel, but there has been no resolution so far. I urgently need this matter sorted out. Please contact me at my USA number, +1([redacted])-[redacted] (also my WhatsApp number). Thank you, Vinod.

Dear Sir, I have been using the number mentioned for the past 18 years. In November [redacted], I had to activate my number since it was inactive for six months. I was instructed to get a new SIM card to activate it, which I did. However, since then, I have been facing issues with incoming calls. Callers receive a message saying "NETWORK NOT AVAILABLE" and are unable to reach me. I visited the Airtel office at Nanganallur and was advised to change the SIM card, which I did, but the problem persists. Despite contacting the assistance through the toll-free number, the issue remains unresolved. I kindly request your intervention to rectify this matter promptly, as I have been using this number for 17 years before the recent troubles. If the problem persists, I may have to consider switching to other service providers. Thank you, M. Meenakshi Sent from my iPad

Today, I recharged my Airtel prepaid number, [redacted], using the Airtel Thanks app with Google Pay for Rs. [redacted]. Despite the deduction from my bank account, I am unable to activate the Rs. [redacted] Airtel pack with a Rs. 50 deduction using a coupon as Airtel shows the transaction was unsuccessful. I have attempted to contact Airtel customer care multiple times to speak with a representative, but my calls have been disconnected. I am now seeking assistance as I am in a frustrating situation. Thank you for your support.

I recently lost my Airtel SIM card for the first time in my life, and I am facing issues with the reactivation process. I was informed that an affidavit might not be sufficient to resolve the problem. This is frustrating because I have important passwords saved on that SIM that I cannot access without it. Unlike other networks in Nigeria that accept affidavits for SIM replacement, Airtel does not, causing many customers to switch to other providers due to the cumbersome "welcome back" process. I have been waiting for almost a month for my SIM to be replaced, but Airtel's strict identification requirements have made it challenging. I have limited identification options available, as my driver's license is lost, and my international passport is being processed. I hope to receive a prompt and helpful response from Airtel. Thank you. -Akinyemi Olusegun Samuel, Abeokuta (Phone number: [redacted]0)

I recently switched my SIM from Idea to Airtel because Airtel set up a new tower in my area. On 21/08/20, an Airtel representative offered a promotion that promised one month of free unlimited data, calling, and Amazon Prime upon porting to Airtel. My sim was activated within 3 days, but I have not received the promised benefits yet. Interestingly, my dad also ported his number on the same day and has already received his benefits by 26/08/20. I am unsure whether to wait for my benefits to kick in or recharge my mobile myself. I am hoping for a resolution soon.

I switched my number from Idea to Airtel 9 months ago, but I am now being asked to clear an outstanding balance from my previous network provider. I tried to pay the amount of [redacted].70 to Idea online and through other methods, but it keeps saying invalid Idea or Vodafone number provided. I have contacted Idea customer care through emails, but I have not received a suitable response. Why can't Airtel settle the outstanding amount with my previous network provider and deduct it from my bill? My outgoing services have been blocked due to this, and I don't have a viable option to settle the pending bill with my previous network provider. Please assist me with resolving this issue.

On the afternoon of June 9, [redacted], I mistakenly locked my SIM card while attempting to lock my phone, leading to it being permanently locked due to entering the wrong PUK code more than 10 times. The SIM number affected is [redacted]. Unfortunately, the registered owner of the SIM has passed away. This SIM holds crucial importance for us as it is widely used in various official settings such as offices, banks, schools, and colleges. We kindly request for a replacement SIM card for the same number.

I, D.S., made a broadband booking on September 7, [redacted], with DSL number [redacted]80_dsl and registered mobile number [redacted]. A representative named Mr. Sachin, contact number [redacted], from the company visited me. I was asked to pay Rs. [redacted].00 for 3 months for the connection and was promised the setup the same day. I paid the amount as per the attached screenshot but was informed that the connection couldn't be provided that day due to unforeseen circumstances, guaranteed it for the next day, September 8, [redacted]. On September 8, Mr. Sachin failed to provide the connection, stating Airtel Broadband wasn't available in my area for another month. When I requested a refund, I was told the money was already with the company and was given his senior's contact information - Mr. Saurav Sharma, mobile number [redacted], at Krishna Apra Tower, Pitampura, Delhi. Upon contacting Mr. Saurav, shocking information was revealed. I was informed about a potential fraud regarding the service speed not matching the payment made. Instead of the promised [redacted] MBPS, I would only receive 10 MBPS, with a delay in service for 2-3 weeks. Unacceptable language and behavior were used towards me. Feeling misled, I now desire a refund within 1 day or will seek legal action. D.S. Contact number [redacted]