Airtel Customer Service Issues

I am experiencing multiple issues with my Airtel service. Each time I try to connect to the internet, I see a large cross on the data connection icon, indicating it is connected but there is no internet access, despite having an active data pack. Furthermore, even when the connection appears to be established, I am unable to load any webpages; an error message stating there is no internet connection appears. I have attempted troubleshooting steps such as restarting my phone, reinserting the SIM card, and manually clearing app caches, but the problem persists. Despite contacting customer care, I have yet to receive a resolution. I am dissatisfied with the current service status and seek assistance to ensure my Airtel service operates optimally.

I have a [redacted] rupees internet plan with Airtel which includes [redacted] GB data and an average speed of 20 Mbps. Lately, I've been experiencing slow internet speeds ranging from 0.7 to 2 Mbps, especially around 11 pm, making media content unwatchable. I expect to receive the service I'm paying for. It has been challenging to reach out to Airtel to address this issue. My Airtel AC number is [redacted], and the associated landline number is 0[redacted] under the name of Mr. Partha Ray. Your assistance in resolving this matter would be greatly appreciated.

I am experiencing significant issues with the Airtel service. Every time I connect to the internet, there is a large cross over the data connection icon, indicating that it's connected but there is no internet access, despite having an active data pack. Additionally, even when it shows as connected, I cannot access any webpages and get a message stating there is no internet connection. I have attempted troubleshooting by restarting my phone, reinserting the SIM card, and clearing app caches, but the problem persists. Each time I contact customer care, I am told it will be resolved soon, but the issue remains unresolved. I depend on Airtel for reliable service and need this matter addressed promptly. Additionally, I am dissatisfied with the current service status.

I recently signed up for an Airtel broadband connection. After confirming the availability of the service in my area with the service executive, I was sent a link via Airtel to make the payment. However, following the payment, the service executive has been unresponsive to calls and messages. As a result, my account remains inactive and I am unable to reach any customer service personnel without the account or fixed line number. This lack of communication has been frustrating. Any assistance in this matter would be greatly appreciated. Thank you.

I want to report that a number registered under the name Manisha Raj, [redacted], has been deactivated by Airtel due to alleged promotional calls and messages being made from it. Airtel has failed to provide any concrete evidence linking the promotional calls to this specific number. Despite Airtel briefly reactivating the number after apologizing for the inconvenience, they have deactivated it again today citing the same reason, causing frustration. Despite numerous attempts to resolve this issue with Airtel's customer service, no satisfactory explanation or proof has been given regarding the alleged promotional calls. This situation is causing undue stress to an innocent customer. Airtel claims to be a top network provider, but this issue reflects poorly on their service quality. Urgent resolution is requested to prevent further inconvenience for the consumer.

I am facing an issue with my Airtel mobile number [redacted]. For months now, I have been unable to send text messages from this number. Following a visit to my local Airtel store on October 22, [redacted], a complaint was lodged with reference number CPRO[redacted]5. Despite this, a month has gone by without a resolution. After contacting Airtel customer care, I was advised to change the message service center number to +[redacted]14. Unable to find this setting on my Nokia 1 handset, I resorted to searching online for a solution. Following guidance found on the internet, I updated the service center number using the code *#*#[redacted]#*#*. Nevertheless, the issue persists. Subsequently, I revisited the store, where I was provided with a duplicate SIM card and informed that the messaging service would resume within 24 hours. The duplicate SIM was issued to me on December 1 at approximately 5 pm. As of today, December 3, my messages continue to remain unsent. I seek assistance with resolving this matter promptly. Thank you, Prakriti Chandigarh, India

I recently signed up for a new Airtel broadband internet connection. I had requested for a 40mbps plan but was informed by an executive that they currently only offer 16 mbps which is faster than other options. However, upon installation, I was told it's actually an 8 mbps plan with a promise of future upgrade. Since the installation, I have been experiencing numerous service issues, and despite promises from an executive named Anil to address it within 10 minutes, no one has shown up in over three days. I only had one day of internet access. I'm frustrated and request either a fix to the service issues and an upgrade to 40 mbps or a refund. The lack of service and communication is disappointing.

I will be arriving in Mumbai early next Wednesday morning, December 19th, to begin a six-week tour of Northern India and Nepal, extending as far south as Goa. I am interested in purchasing India SIM cards for my unlocked Samsung S8 and S8 Plus phones. Could you please let me know if this is something you can assist me with? I am curious about your nearest store location to Mumbai airport, its opening hours, required documentation, and the time it takes to activate the SIM cards. As we leave early Thursday morning, I would like to ensure we have the cards ready in time. Additionally, I would like to know more about your rates, both prepaid and postpaid, that would cover most of Northern India and Nepal, as well as if the SIM cards work in Kashmir. Thank you. - Bruce Barrett from San Jose, CA, USA.

I need to cancel the eSIM and activate the physical SIM card for phone number [redacted]. I clicked the verification link, but I can't receive the OTP to confirm due to eSIM issues and inactive service on the physical SIM. I previously updated my email with [redacted] before requesting the eSIM which was properly registered without extra verification. I need the eSIM canceled and the physical SIM activated promptly as I rely on it. I am available for a direct call at [redacted]. Please assist me as soon as possible. Thank you.

I recharged my number [redacted] with a [redacted] plan on January 6, [redacted], but the internet speed is extremely slow, not even reaching 2G speeds. Despite claiming to have the fastest network, the service is appalling. Customer care is unreachable, with my repeated calls going unanswered. Complaints made earlier have not been addressed adequately. The non-functional customer service numbers are frustrating. It seems the company is avoiding addressing customer concerns due to poor network quality. I demand a refund if the service cannot be provided effectively for the amount paid.

I requested a new broadband connection for my house and made an online payment. I submitted the required documents online on January 7th as per the instructions of the representative, Mr. Rohit, who assured me it would be installed by the 8th or at the latest by the 9th of January. However, the installation has not been carried out yet. The representative, Mr. Rohit, is not answering calls or messages on WhatsApp. Dear Customer, Your Airtel product payment transaction ID is [redacted]5 for Rs1767.0 has been successfully processed. Please keep the transaction ID for future reference. Kindly dispatch the installation team promptly. Thank you, Ruchika Jain

I have been using an Airtel prepaid SIM registered under my late father's name. After my father's passing, my brother transferred the connection to his name in October [redacted] with the help of an agent at the A.S Rao Nagar outlet. The agent mentioned that the only way to change the SIM holder's name was to convert it to a postpaid connection. I agreed and was offered a plan for Rs.[redacted] for three months, which I paid despite not using any services. In January [redacted], after paying Rs.[redacted] (comprising Dec bill amount of Rs.[redacted] and Jan charges of Rs.[redacted]), I requested to convert back to a prepaid connection, and was assured no additional payment was needed and no bill would be generated. Yet, I recently received a bill for January via email. Although my SIM has been converted to prepaid now, I am unable to recharge it. Despite paying a total of Rs.[redacted], I am still facing issues. I am disappointed with the service and hope for a prompt resolution.

Hello, this is Pichandi. I had an Airtel DTH connection at my house, but it was disconnected due to non-payment. I called customer care at [redacted] on 21.01.[redacted]. Following their advice, I made a payment through the Amazon website using the customer ID displayed on my TV that same day. However, the TV service was not resumed. After contacting customer care again, they mentioned that I paid under the wrong ID and requested 24 hours to fix the issue. When the TV was not restored after 24 hours, I approached customer care on 22.01.18, and they said the previous complaint was closed and I needed to file a new one, which would take another 24 hours. I am confused why my previous complaint was closed without solving the problem. Please either resolve this issue or refund the amount I paid. The customer ID on my TV is [redacted] under the name Sathishkumar, contact number [redacted]. Additionally, the technician who came to replace the defective set-top box noted that the ID would change after installation, but this was not updated by your staff. Please take prompt action. Thank you, Pichandi.

My mother and sister also have Airtel sims, but when they try to call me, they are unable to reach me. However, I can call them, and the calls get connected. I am also not receiving texts from my office. I have contacted them, but they suggested I reach out to you, as it might be a network issue. My phone shows full network coverage, but I am still not receiving calls and texts, although I can make calls. Please resolve this issue promptly and email me with what I can do in the future.

Hello, I am Mahantesh Keremane, my number is [redacted]. I purchased this SIM card 20 years ago, and it has been working fine. Recently, my WhatsApp account got blocked unexpectedly. I work as a marine engineer on a ship, and while I was at sea, the network suddenly disappeared, and my SIM stopped working. It seems like my number got transferred to someone else without my knowledge. Numerous people, including my customers and banks, have been contacting the new owner of the number, causing a lot of inconvenience. I have contacted Airtel regarding this issue, but if there is any other solution, please let me know. You can reach me on my alternate number, [redacted].

I recently recharged my mobile with [redacted] rs and [redacted] rs through the Airtel app. Due to technical issues, the recharge was unsuccessful. I was informed that the amount would be refunded within 7 days, but it has not been done so far. Despite trying to contact Airtel via phone, I have been unsuccessful in reaching them. I am eagerly awaiting the refund and hope to receive it promptly.

I have experienced a persistent issue with unwanted deductions from my balance over the past three months. I recently recharged with Rs [redacted] and have no interest in any pack. However, I am continuously pressured into subscribing to a pack to generate more revenue for the company. Despite my refusal, I am being threatened with automatic deductions of Rs 23 from my balance, which has occurred for the last three months. The Rs 1.5/minute pack is not beneficial compared to the standard rates, and I find it unacceptable. If my balance was low, how would deductions be made without bankrupting me? I am deeply disappointed and feel blackmailed by these actions. I will not tolerate these forced deductions and will consider switching to another service provider. This behavior is unacceptable and will be shared on social media platforms for transparency.

I am experiencing network issues in my area. A few days ago, I purchased 10 postpaid connections to enhance my business, each with a plan costing [redacted] rupees for a 6-month validity period along with 10 dongles. I made an advance payment of [redacted] rupees for these connections. The network speed is consistently below [redacted] kbps, making it difficult to even open a web page. Despite contacting Airtel customer care multiple times, my complaints have not been adequately addressed. I need a minimum speed of 10 mbps to effectively run my business. If this matter is not resolved promptly, I will consider switching my network provider or seeking legal recourse. I kindly request your assistance in improving the network speed in my area. Thank you.

My mobile data has suddenly stopped working for the past 3 days, even though there is signal and I still have plenty of data left in my pack. I have to keep switching to another SIM every 10 minutes just to get it to work. This issue had happened a long time ago but then disappeared and worked fine, but now it's back. Even though I can't use it, my data is being used up. I'm frustrated with this situation. I have a Vodafone SIM which has much better data service, but due to having a larger pack on my Airtel SIM, I opted for it. There are no connectivity issues in my area as I have full signal, but the data is not working. I have tried everything, including removing the SIM, but with no success. It has only worsened the situation. I need this problem resolved urgently, or I will escalate the matter.

I am an Airtel customer and I have tried to port to Jio three times, but Airtel has not responded. I applied on February 28th for the third time and was given 7 days to port to Jio. If this attempt fails, I am extremely frustrated with Airtel's service and customer care. If my number is not ported this time, there will be consequences. My patience has limits and I feel taken advantage of. I would like a prompt response now and a contact number for a customer care executive who can assist me as the current options are not working well.