Airtel Customer Service Issues

Hello, my name is Gabriel Iroghama, and I am contacting you from Auchi, Edo State, Etsako-West Local Government. Recently, my phone line was blocked due to not linking my NIN number. I understand that this is not your fault, as I should have linked it earlier. I applied for my NIN on May 5, [redacted], but it has not been issued yet. I used someone else's NIN to try and link my line, but it's still not working. Despite receiving a message confirming the submission of my NIN, my line remains inactive. I have been unable to make calls for over two days now. I would like to understand if I am doing something incorrectly and how long it typically takes for the NIN to be validated and updated. This line is crucial to me, and I would appreciate your assistance in resolving this matter. Thank you for your support.

My SIM card recently got damaged, and when I visited the store, I was informed that the number was registered under a slightly different name with a slight spelling variation. To rectify this, I reached out to the nodal officer in Haryana and Delhi NCR via email, providing my ID proof for verification. This number is crucial to me as it is linked to various important accounts such as my bank, official documents, and contacts. I am willing to convert it to a postpaid if necessary. However, despite following up consistently for a week, the only response I receive is that they are working on it and will update me soon. They mentioned that their team is prioritizing the issue, yet there has been no progress or communication after a week. This morning, I sent another email but have yet to receive a response.

We are representing the Steel Authority of India Limited, Branch Sales Office located on the 18th floor in Delhi. Our company, a PSU in the steel industry, holds 4 corporate numbers and 11 dongles. Despite paying our bills before the due date, we are experiencing issues with Airtel's system not updating after payment, resulting in constant calls from their customer care regarding bill dues. We have sent emails with payment proof, yet continue to receive harassing calls for pending amounts. This has led to our numbers' services being terminated post payment. We have been in contact with the area manager, Mr. Lokesh, but the problem persists. We have shared all required documents with Airtel's customer care emails, highlighting the situation. Despite requesting for an account-related visit to verify billing, we have not received a response. We urge Airtel to take necessary action to resolve these service disruptions promptly. Thank you. The numbers in question are [redacted]0, [redacted]0, [redacted]8, and [redacted]2.

Dear Customer Service Team, I reported an issue with my internet service back in May [redacted], which remains unresolved by Airtel Care after a month. Despite contacting customer care at [redacted], specifically speaking with Mrs. Sarika, a Senior Representative, my problem persists. Mrs. Sarika assured me of arranging a call back within 4 hours, which did not happen even after 48 hours. This lack of follow-through is extremely disappointing. As a result of this neglect, I have lost a month's worth of recharge and a 50GB add-on internet pack. I kindly request compensation for my losses in the upcoming renewal pack. I urge you to address my concern promptly and efficiently without any further delays. Yours sincerely.

I would like to raise a concern regarding a sim upgrade I requested on June 3rd at the Airtel office in Enugu. I was charged #[redacted] for the upgrade, which was supposed to come with call and data plans. However, it's been a while, and I have yet to receive the promised benefits. I was informed that the issue would be resolved today but there have been no developments. If I am not going to receive the data benefits, I kindly request a refund of the amount paid. Your prompt attention to this matter is greatly appreciated.

Dear Team, I have been using broadband services with Account number #[redacted]49. Unfortunately, I have been experiencing issues with speed and network connectivity. Consequently, I decided to cancel my service with Airtel. I contacted customer care to request the disconnection, and I also have an email thread confirming the same. During my call, it was confirmed that I had no outstanding balance and that the service would be disconnected without any further payment required. However, I continue to receive monthly bills for May [redacted] - June [redacted], despite the service being terminated. When I reached out to customer care about this issue, I did not receive a satisfactory response. It is unethical to charge for services that are not being used. This situation has been frustrating and disappointing. I hope that by expressing my concerns here, the matter will be resolved promptly.

I filed a complaint on June 9th at 5:02 p.m. They promised a service engineer would come on June 10th at 12:00 p.m., but nobody showed up or called. They rescheduled for June 11th without providing a reason for the previous no-show. Again, the engineer didn't arrive. I had to take two days off work, June 10th and 11th, based on Airtel Xtreme's assurances. Unfortunately, I missed a family event waiting for the engineer. I requested an explanation, but received no response. A customer care supervisor behaved unprofessionally and lied to me. I now seek a response and explanation from Airtel Xtreme's higher authority by June 13th, [redacted], at 12:00 p.m. I prefer a call in Malayalam. If I don't hear from you, I will escalate the matter through legal channels. I am prepared to provide evidence to Airtel Xtreme's higher authority upon contact. My phone number is [redacted].

I transferred my number [redacted] from Airtel postpaid to Jio. After the porting, I received a pending bill message from Airtel, causing my number to get barred. I paid Rs. 46 through the Airtel website on June 20, using Google Pay for the inactive postpaid account. After informing Jio about the payment, they requested 4 days for clearance from Airtel. On June 25, I contacted Jio again, but they said no clearance was received. Airtel was unable to provide details due to the port-out. I made another payment of Rs. 46 on the Airtel website. As of June 27, Jio has not received confirmation from Airtel, and my services remain inactive. I am frustrated with the lack of communication between Airtel and Jio.

My Airtel line ending in [redacted] has been on my phone, but it's not working properly. I can't make calls, check balance, receive calls, send texts, or even load a recharge card. Every time I try to do any of these tasks, the phone just hangs for a few seconds and then stops. The network bar shows full signal, but I can't use the line for anything. I rely on it for daily activities, so I need it fixed urgently. Thank you. From OLORUNLOGO EMMANUEL AYO in Akure, Ondo State, Nigeria.

I have been facing issues with the Airtel Xtreme Wi-Fi at my home in Gwalior near Baradari Murar. The network keeps automatically disconnecting from my phone and takes a long time to reconnect. I would appreciate it if you could help me resolve this problem by either providing a new box or fixing the current one as soon as possible. Thank you for your prompt assistance. Shivam S.

Regarding: My India Pre-paid number: [redacted] I am currently visiting Dubai/UAE and have been attempting to use my Airtel Pre-paid number to activate my bank account. Unfortunately, I am experiencing issues with outgoing SMS. I initially raised a complaint on July 30th and was told it would be resolved within 3 days, but no solution was provided. Subsequently, I lodged complaints on August 2nd and August 4th, with promises of resolution within 24 hours and by August 9th, respectively. Despite purchasing a roaming package for Rs. [redacted] and later a one-day SMS package for Rs. [redacted], the problem persists. I was advised by a customer service representative to try different packages, but this has not resolved the issue. The inability to send SMS is hindering my ability to conduct banking transactions, despite being able to receive calls and messages. I urge for prompt assistance to rectify this matter.

Hello, I transferred my number, [redacted], from prepaid to postpaid around 12:00 PM yesterday. I was told it would activate within 2 hours. By 1:00 PM, I lost network connection with the old sim. After inserting the new sim provided by your representative, it's not being read. I've tried restarting, clearing cache, and even using the old sim to test the slot. Only the old sim is working. The new sim still isn't active. Can you confirm if this is normal and provide an estimate of how long this will take? I've sent an email with no response. The helpline isn't answering my calls. I've been unable to work for the past 36 hours. Please reach out to me at [redacted] for assistance. Thank you!

I recently recharged my Airtel pack with 3GB of data for 58rs. The next day, my 99rs recharge expired before I could fully utilize the 3GB data. I expected the remaining data to be added when I recharged again, but to my disappointment, only the 200MB from the 99rs recharge was available. It's frustrating to think that both my money and data were wasted in this situation.

I received [redacted] airtime from someone, but it's not showing in my account balance. I tried to buy data with it, but it says I don't have enough balance, indicating that the amount was deducted. I can't find the [redacted] airtime and it's frustrating as I don't have any money to buy airtime or data. If my money is not refunded, I will have to switch to MTN or GLO. I request a refund of my money, even if it's only half. I am in a tight financial situation and someone sent that airtime to me, which I now cannot use. Your prompt attention to this matter is highly appreciated.

Subject: Need Urgent Replacement Airtel SIM Card While Abroad Dear Team, I am currently residing in Germany since April and have encountered issues with my Airtel SIM card not working overseas. Despite monthly recharges, my old SIM is now inactive, and customer service confirms it is not in their database. This is causing me significant distress as I rely on this number. I urgently require a replacement SIM with the same number to keep my account secure until I can return to India and sort this out. I am inquiring if a relative can obtain the replacement SIM and which documents would be necessary for this process. Additionally, I seek reassurance that my number will remain secure and not be reassigned in the interim. Your prompt assistance in resolving this matter is greatly appreciated. Thank you.

Urgent Assistance Needed! I recently activated a new postpaid Airtel SIM card ([redacted]2) for my wife, linked to my broadband number 0[redacted]. The service center assured me that this number would work nationwide and that billing would commence from the second month, alongside my broadband bill. My wife is currently traveling from Delhi to Mumbai on the August Kranti Express on 1.9.[redacted]. Unfortunately, the SIM card stopped working shortly after leaving Delhi. Despite functioning in Delhi initially, it suddenly lost network signal. Surprisingly, other passengers with Airtel SIM cards did not encounter similar issues on the same train. My wife is facing significant challenges as she is unable to communicate with anyone due to the network problem with this postpaid SIM card. I've attempted to reach Airtel customer service through the helpline, but it's only an automated menu with no option to speak to a representative, causing frustration and wasting time. I urgently request assistance to resolve this matter promptly. It's crucial that the SIM card starts working immediately to prevent any further inconvenience, especially when she arrives in Vadodara, where a driver needs to contact her for pickup. Your prompt assistance in addressing this matter is greatly appreciated. Thank you, Nahin Prakash

Hello, I am Toyin Akinyamoju, a data retailer working with a mobile network in Ondo City, Ondo State, Nigeria. Today, on the 9th of September [redacted], at approximately 4:08 pm, I initiated an Airtel data transfer of ₦3,[redacted] from Airtel number [redacted]7 to [redacted]0 using the "Airtel data gift plan." The transaction went through successfully; however, the recipient has not yet received the data, even though the ₦3,[redacted] has been deducted from my account. This delay is causing inconvenience to my valued customer who urgently needs the data for important matters. I kindly request assistance in resolving this issue promptly. Thank you. Toyin Akinyamoju

I'm not receiving all the network bonuses from Airtel anymore. The data bonus and the Airtel to Airtel bonus of up to 15,[redacted] have been cleared without a valid reason. This has happened multiple times before and is very frustrating. My Airtel line, [redacted]0, is crucial for my business, and I always keep a balance of at least 1,[redacted] every Monday, even when I borrow credit. I've always paid back, so it's unfair for Airtel to stop giving me the bonuses I rely on. If this issue persists, I may have to switch to another network. Please resolve this quickly as it's affecting my business. I await your prompt assistance. Thank you.

I am experiencing issues with my internet connection and I am highly dissatisfied with Airtel's service. Despite raising a complaint on April 25, [redacted], the resolution is still pending. This delay is unacceptable. I feel like Airtel is not taking customer concerns seriously. It has been four months since I lodged the complaint, and yet my problem remains unresolved. I am considering writing an article exposing Airtel's questionable practices if my issue is not addressed within the next 24 hours. I have extensive evidence of my previous complaint. Thank you, Santhosh, Koilkonda, Mahabub Nagar, Telangana, India, [redacted].

Subject: Connectivity Issues at RestField Hotel, Ode-Remo Hello Airtel, I am experiencing poor network service at my business location, RestField Hotel in Ode-Remo, Ogun State. The hotel is situated approximately [redacted] meters off Lagos/Ibadan expressway near KOTCO Engineering Company between Ogere and Sapade bus stops. The inadequate network coverage is affecting our business operations, and I kindly ask for your assistance in improving the network service in this area promptly. Enhancing the signal strength will not only benefit your customers but also ensure the smooth functioning of our operations at the hotel. Your swift action in resolving this issue is greatly appreciated.