Air-N-Water.com Customer Service Issues

On September 20, [redacted], I purchased a NewAir AI-100CB Scratch & Dent 28-Pound Portable Ice Maker in Cyan Blue for $[redacted] with order number [redacted]. After reviewing the 30-day return policy, I attempted to return the item as it does not produce the advertised 28 lbs of ice per day. Despite no visible damages, the machine is not functioning correctly, leading me to believe it is defective. I have reached out through email four times but have not received a response. The provided phone number leads to a recorded message stating they do not take phone calls. This lack of response raises concerns about the customer service and product quality. I am seeking assistance in returning the ice maker and resolving this issue promptly. Thank you for your help. My order number is [redacted], and my name is J.A.