Admiral Insurance Company Customer Service Issues

I renewed my annual travel policy on November 18, [redacted], with policy no. ADM/[redacted]. I made an amendment to include a medical condition - irregular heartbeat on blood thinners (number 4). I spoke to a lady and requested the modification through post as I had not received any communication after my previous online request. I have a holiday planned and would like to have the updated policy with me for safety. Looking forward to your assistance. Mrs. Hazel Burnside, 18 Mountpellon Road, Pellon, Halifax, West Yorkshire, HX20EQ. Phone: 01[redacted]50, Email: [redacted]

Subject: Urgent: Work Loss and Request for Automatic Car Hire Upgrade Dear Sir/Madam, I am reaching out via email as I have made numerous unsuccessful attempts to contact you via phone. It seems the email address [redacted] is bouncing back due to an inbox full issue. My vehicle EK20 NMJ is scheduled for collection by Artis Accident Care Group tomorrow, Tuesday, 21st June. Unfortunately, Enterprise can only provide a replacement car on Wednesday afternoon. As a result, I am at risk of losing out on two pre-booked jobs totaling £[redacted]. I will need to claim this loss from Roschell Williams' insurance through Admiral. Additionally, could you kindly arrange an upgrade from a manual to an automatic hire car? I have been driving an automatic for several years and would prefer to continue with what I am accustomed to. I urgently await your response to this email. Thank you, Sue Connell

Hello, I hope this message finds you well. I am writing to discuss an incident that occurred at Barcelona Santa train station during my trip. I possess travel insurance with Admiral Travel Policy - ADM/[redacted]/[redacted]. I had Eurorail pass for my inter rail journey and planned to catch the 2pm train to Marseille from Barcelona. Unfortunately, I encountered challenges retrieving the tickets at the station, leading to significant delays and confusion. The staff member I interacted with was unhelpful, informing me that I had missed the train and providing limited options for alternative travel, ultimately resulting in me having to cancel my accommodations in Marseille and Genoa. As a result of this experience, I had to rearrange my travel plans, leading to additional expenses and inconvenience. I believe that clearer communication and guidance could have helped avoid this situation. I am reaching out to inquire if my travel insurance could offer any assistance in this matter. Best regards, Collette

I have been attempting to reach your company via phone and online multiple times, but have been unable to get through due to high call volumes. I have been a customer of Admiral for several years and before leaving on holiday, I wanted to ensure my car insurance is active. It seems my policy has already expired, as I received payment details and a letter over a month ago. My name as a policy holder is Jurgita Beigiene, and my car registration number is BT15 WTE. I am currently on vacation and would like to know if my car insurance will renew automatically. Please contact me via email at [redacted] to provide further information on how to proceed.

I received a text on my mobile today regarding a witness questionnaire, but the number displayed was [redacted]. I spent 25 minutes listening to music on the call waiting line without any response. I have been unable to access the online questionnaire site or your website, www.admiral.com, due to an ERR_SSL_PROTOCOL_ERROR. Therefore, I have had no success reaching you via phone or internet. I am prepared to provide a statement about an incident I witnessed, but I need an email address to send it to. Thank you, Stephen Huntley BA (Hons), M.Sc., P.G.C.E., Chartered Member CIPD, Chartered Psychologist, Member BPS MBACP (Ret).

Hello, I wish to confirm that I have requested not to automatically renew my Admiral policy due to the doubled price. Despite this, I have not received a quote under £[redacted]. As my last day of cover has now ended, I have canceled the direct debit. Please refrain from attempting to debit the account on file as I do not authorize any additional payments. Thank you, Matthew W.

Hello, I am trying to confirm if my home insurance is still active with your company. I have misplaced all the necessary paperwork. Your prompt response with this information would be greatly appreciated. If the policy is no longer in effect, I would like to request a new quote for my property. Apologies for the lack of details, but I believe I may still be insured with you. Thank you, Mr. H G Denton.

Yesterday, I received a quote for pet insurance to add to my Admiral multi-policy, but I was unable to finalize the purchase. Today, when I tried to retrieve the previous quote, I couldn't find it and had to request a new one. Surprisingly, the quote for the same details today was £[redacted].04, whereas it was £[redacted].04 yesterday. Can you explain this price difference? Do prices typically fluctuate depending on the day and time of the quote request? I appreciate your feedback as I urgently need to insure my new pet. Although I could explore other options, I prefer consolidating all my insurances with one provider for convenience. Thank you. - M. B.

Hello, I represent E-Manage Limited and am looking to get in touch with Matt J., the Head of Cyber Security, regarding IT security solutions. In particular, we are interested in discussing security awareness training from KnowBe4, a global leader in the field with over 60,[redacted] clients. This month, July, is known as "Ransomware Awareness Month," and KnowBe4 is offering a kit of materials to help companies ensure their staff is fully informed. If you would like to receive this kit, please let me know so I can send you a link. Additionally, we provide a wide range of cyber security solutions from top vendors. Thank you for your time in reading this message. If you have any questions, please feel free to reach out. Best regards, Paul B. Sales Manager at E-Manage Ltd. Direct Dial: 0[redacted] Office: 0[redacted]