Admiral Insurance Company Customer Service Issues

Hello, My partner and I recently purchased insurance from your company on 05/09/[redacted]. We discovered today that his date of birth was incorrect when we tried to register online to access our documents. While speaking with a representative at Admiral earlier about difficulties signing up for the online document service, I was advised to contact you to correct the birthdate. However, I was not informed that there would be a charge for this correction. After calling, we were immediately charged £20.00 for the date of birth change, which was categorized as "making a change to the policy." We were not given the opportunity to clarify if the mistake was on our end at the time of enrollment. We thoroughly reviewed the terms and conditions during sign-up to avoid any unexpected charges, so we are dismayed by this occurrence. To address this matter, could you please indicate where in the terms and conditions this fee is outlined or reach out to me to arrange a refund? Given the lack of clarity from your representative and during the sign-up process, we would appreciate your assistance in resolving this issue. Thank you, S. Willis

I received an online car insurance quote with reference number P[redacted]. I'm interested in getting insurance from Admiral, but I'm unsure how to report my no claim bonus accurately. I was a named driver on my husband's policy, which ended on September 16, [redacted], and we have a no claims certificate for that. Since I was only a named driver on his policy, I'm confused about whether to state zero or one year of no claim bonus in the online form. I have had no accidents since obtaining my full UK license, though I haven't owned a car in the UK until recently. Due to my husband's injury, he transferred the car to me. The car with the no claims bonus certificate is the one I want to insure. Could you provide a quote based on this information or advise if I should request a new quote stating one year of no claims based on being a named driver? Looking forward to your response. Best regards, RMS

Hello Admiral Customer Service Team, I would like to draw your attention to two points previously mentioned in my email. Point 1: I have attached "NO BONUS CLAIM" certifications from 0 to 10 years for your review regarding policies P[redacted]6. Attachments: - No Bonus Claim_Tarnjit Singh_2[redacted] - No Bonus Claim_Tarnjit Singh_2[redacted] Kindly re-evaluate my policy considering these certificates and inform me of the refundable amount. Point 2: I am requesting a quotation to add a second policyholder, Mrs. Ranjit Kaur, to my current policy (P[redacted]6). The necessary information has been provided during our previous call and is saved in your system. I would appreciate your prompt assistance on the above points. Thank you, Tarnjit Singh

I am seeking a quote to update my car and include adding a driver to my policy simultaneously. I want to avoid being charged twice for modifying the policy. I received a quote via email to switch my car to a Mokka 19 plate, but I would like it to reflect adding my partner, Mr. S. Buchanan, born on 03-09-[redacted], who works as a delivery driver. He had a driving ban lasting 6 months previously, was fined £[redacted], and currently has 6 points on his license for outdated car insurance. I appreciate your help in this matter.

Policy Number: P[redacted]7 On July 26, [redacted], following a claim for damage caused to my car by a third party in July [redacted], I called Admiral Insurance to inform them of my permanent move back to NZ on August 4, [redacted]. I specifically requested that all further communication be done via email. On August 1, [redacted], before leaving the UK, I contacted Admiral again to notify them that I had sold my car. Despite this, I am still receiving communications from Admiral, mainly on my inactive UK mobile number. I have reiterated my contact preference of email or my NZ mobile number +[redacted]6. I kindly request that my records be updated as requested, for the second time. I hope this matter can be resolved promptly. Celia T.

To whom it may concern, I am reaching out to inquire about my friend's car insurance. He has maintained coverage for 12 years and has accrued a non-claim bonus for the same duration. I am curious if this bonus is still valid despite a gap of less than three years due to him not owning a car during that period. Your feedback on this matter would be greatly appreciated. Thank you, Aneta

Hello, My name is Joanna Wolska, and I am not a client of your company. I own a Mercedes ML with the registration KD06UZR. I need to file a complaint about one of your clients. On 26/4/[redacted], I took my car to Barry Motortrade at Stanley House, Manor House Avenue, SO150LF. While my car was in their possession, your client, through their employee Mr. Peter, was involved in an incident where they hit my car from the back. The company's boss informed me about this. I had no damages as there was no driver in my car at the time of the incident. This was entirely your client's fault, and they have deceived both you and me. Two weeks ago, I tried to renew my insurance with my company Bell, but I was informed that I had an accident for which I was held accountable. This is completely false as I was not present during the accident. Your client rear-ended my car, making it solely their responsibility. Now Admiral, your company, has submitted a record to CUE stating that I was at fault for an accident. The employee who was driving that day has provided false information to my insurance company. I demand that this record be removed from the CUE database under my name immediately. I have been unable to insure my car due to this inaccurate record. Your company should have contacted me to verify the details before submitting false information to CUE. I am waiting for Admiral to rectify this situation promptly. If this is not resolved, I will have to involve my legal representation. Joanna Wolska

Good morning, my name is Simona Melchionda. On December 2nd, my boyfriend, Davide Tisanti, and I paid £[redacted] for car insurance for our Fiat [redacted]. We received a message with a link to view our documents, but our registration details cannot be recognized. If we've already paid for our insurance, why are we having trouble with our details? Our information is as follows: Simona Melchionda DOB: 02/05/[redacted] Email: [redacted] Postcode: BS7 8TP Davide Tisanti DOB: 25/04/[redacted] Email: [redacted] Postcode: BS7 8TP I look forward to your email response. Thank you.

I was recently in a collision with Rachel T. in Burton upon Trent. An Asian woman hit us from behind, and they both have the same insurance company, which is you. The woman admitted fault. An employee offered me $[redacted] as a payout, but my solicitor advised against it. I need the dates and times of the accident for my records. Please email me the details so I can provide them to you. Thank you.

Hello, I am looking to renew my car insurance policy, but I am puzzled as to why the renewal quote is higher compared to last year. As a loyal customer with no claims in the past two years, I expected my premium to decrease. Interestingly, when I requested a quote under a different name as a new customer, a lower price was offered. I would appreciate your assistance in addressing this discrepancy. Thank you.

Hello, I am not currently a customer nor do I wish to become one. I have had no prior contact with your company. My Clear Score account indicates a hard search that was not conducted by me. The date of the search is 01.02.20 with Admiral (your company). I am not interested in acquiring any insurance from you as all my insurance needs are already covered. Please remove this unauthorized search promptly as it was not done by me. Thank you for addressing this issue promptly. Regards, Poppy.

Hello, I attempted to buy home insurance online and made a payment that was declined. When I tried to pay over the phone, a staff member was unhelpful. I provided reference number [redacted]. Since I am currently traveling in Australia, I decided to purchase insurance from a different company. My experience with your customer service was disappointing, and I will not be recommending your company for insurance purchases in the future.

I had to cancel my insurance due to issues with customer service. Despite requesting breakdown assistance per my policy, I was unsuccessful in getting help. Every time I called customer service, they hung up on me without providing assistance. Despite multiple attempts over a week, I was unable to cancel my policy as they continued to hang up on me. Even after emailing them, they claimed they couldn't reach me back. I spent over 20 pounds on these unsuccessful calls. I'm hopeful that my policy has been canceled based on the letter I sent by postal mail. I feel let down and believe there should be an investigation into Admiral, as I do not recommend them to others.

Regarding claim number [redacted] and Policy P[redacted]7 for Mrs. S. McSheehy, To the Admiral Claims / Customer Service Manager, I am John McSheehy, acting as power of attorney for my mother, Mrs. S. McSheehy. We have an ongoing claim due to water damage from the property above hers. I am seeking guidance on reclaiming the £[redacted] excess for my mother, which should be covered by the third party insurers responsible for the damage. Furthermore, my mother's carpets were significantly damaged by the water from the neighbor's heating system burst. Considering her age (87) and disabilities, it is impossible for her to be present during the repairs as suggested by your adjuster. She has carers who assist her daily, and the presence of contractors raises concerns about her well-being and the logistics of moving furniture in her small one-bedroom flat. I was advised by your loss adjuster, CCG, to raise these concerns with you. As my mother has limited financial means and only obtained building insurance as required by the Council, I urge for prompt attention to this matter. The carpet replacement should be covered by the third party's insurers to restore her property to its previous state. Thank you for your assistance. Best regards, John McSheehy Phone: [redacted]3.

I tried using the webchat but got disconnected. I spent a long time on there, but it seems nothing was saved. I was quoted a £25 admin fee. I'm looking to add my son Flynn for 2 weeks starting December 19th and would like a quote to add him for the remaining policy duration. I'd also like to explore a 30-day option. His details are the same on the system. Additionally, I'd like to change my Direct Debit date to the 17th of each month.

Good afternoon, I am an eye doctor inquiring about coverage for laser treatment to reduce eye pressure. Will the company cover this specific procedure focused on drainage in the eye angles? Additionally, I would like to know if patients can drive on the day of the procedure or the following day. Any assistance is greatly appreciated.

Policy Number: [redacted]66 - Main Administrator: H. Thomson Contact: [redacted]4 Date of Birth: 23/05/[redacted] Vehicle Reg: SH60 CGU Driver/Owner: A. Thomson DOB: 08/05/[redacted] Hello, I recently added a second-hand car to our multi-policy car insurance with your company. Despite some IT issues, your representative, 'Cory,' was very helpful, friendly, and professional. After a conviction for running a red light in [redacted] was applied, I confirmed that my license had zero points and that I completed a driver safety awareness course at that time. However, this incident has led to a significant increase in the premium. As loyal customers for many years, with the whole family now under the multi-policy, I kindly request a review of the additional charges and appropriate advice. I look forward to your response. Regards, Helen

I am attempting to cancel the renewal of my policy. The phone numbers provided result in immediate disconnection when attempting to speak with a representative to cancel the renewal. No email or online chat support is available for me to communicate my desire not to renew. According to their renewal email, they intend to automatically renew and charge me despite not receiving payment details.

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The water supply pipe to the house next door runs through my property. Recently, the Water Board found a leak. The owner of the house, a landlord who is uninsured (info from tenants), had the pipe fixed at no cost. However, the area where the excavation was made (around 1 x 2 meters) was not restored properly. I believed the owner would cover this cost, but they believe it's my responsibility or that of the Water Board's. They think one of us should pay for it. Could you assist with this matter? My policy number is P[redacted]7.