Activision Customer Service Issues

I recently purchased the season pass for "Call of Duty: Black Ops 2" on Xbox One, as it was on sale for around 70% off. Unfortunately, I've encountered issues installing the game's map packs after buying the season pass. After doing some online research, I came across a suggestion to "purchase" the map packs individually on the Xbox store, and they would be automatically added to my downloads since they were included in the season pass. To be cautious, I made sure to update my credit card details to a different card than the one currently on file to avoid any accidental charges. However, when I went to buy the map packs, it charged my current card even though they should have already been included with the season pass purchase.

I received information from a friend that my account might be shadowbanned in Warzone. They mentioned two main reasons - long wait times in the queue for matches and encountering a lot of hackers in the game, despite me not being one. It has been a week since I suspect I am shadowbanned, and I am puzzled by the ban as I am certain I have not violated any rules. I am willing to provide video evidence to prove my innocence if needed. After checking the Activision support ban appeal, it is confirmed that I have been banned or shadowbanned without any valid reasons. It is disheartening to be penalized unfairly without engaging in any malicious activities. I have invested a significant amount of time in this game, only to face a ban unjustly. The lack of transparency in this process is disappointing, and I hope for a resolution from the Activision team soon.

Hello, my name is Pompeyo, and I am reaching out because I recently had multiple email and gaming accounts compromised. My Epic, Steam, and Battle.net accounts were hacked. My Warzone account was used with unauthorized software leading to its permanent suspension. Although I have regained access to my Cold War and Battle.net accounts, my Modern Warfare and Warzone accounts are still inaccessible due to the hack. I tried appealing the suspension, but it was rejected under the belief that I used the hacks, which is not true. I have made many purchases in the game and have been a loyal player for years, so it makes no sense for me to jeopardize that. I am only requesting access to my game again, which I paid for, and I am not responsible for the account deactivation.

I am experiencing several problems with my account. Firstly, there is an ongoing issue with linking and unlinking my partner's account to my console. Activision indicates that the account has already been unlinked once, requiring a 12-month wait period before making further changes. This prevents me from accessing a game I previously played. I seek assistance from a representative to resolve this matter promptly. Secondly, I have been unable to reset my password successfully due to forgetting the old one. Despite numerous attempts to change it, the email links provided lead to errors. This has been an ongoing issue since April with no resolution despite multiple failed form submissions. I urgently require access to my account and seek clarification from a representative on why this problem persists. Lastly, I have encountered unjustified bans on my account following the purchase of a new Call of Duty game. Upon attempting to log in, I discovered my account was banned, despite having no previous issues or bans. As I had not played for approximately 8 months before purchasing the game, this ban came as a surprise. I am seeking clarification on these bans as well. Customer support has not been helpful, and I am left with no option but to speak with a representative over the phone for assistance.

Over the weekend, I noticed changes in my game settings and the lobbies I was placed in, leading me to discover my account had been compromised. Consequently, my Call of Duty Warzone/Modern Warfare profile has been placed under review for potential violations. To address this, I promptly changed my password and unlinked a Battlenet profile that was unknown to me. Despite these actions, my profile remains under review for nearly two weeks now. The lack of communication and updates on the status of my account have been frustrating, especially since any potential offenses were not committed by me. I am growing impatient with the process but remain hopeful for a resolution so my family and I can enjoy our gaming experience together.

Hello, I have been facing an issue for a week now where every time I try to open my Warzone game, my PC crashes, although this doesn't happen with a different account. I am unable to change my Activision account as I no longer have access to the two-step authenticator on my old phone to do so. I have tried reinstalling the game multiple times, but the problem persists - upon logging in, the game freezes and crashes. Since I don't encounter this problem with the new account, I suspect the issue lies with my current account. Despite investing over [redacted] € in it, I am unable to resolve this. Can my password be reset and the two-step authentication be removed from my account associated with this email address? Sincerely, Luca

I, AKRelevent, and my cousin, Fuego_Dylan, recently experienced a ban on our accounts due to unauthorized activities. We suspect that our accounts were compromised when we encountered a player offering an "unlock all" feature in a match of Rebirth Quads. Despite declining the offer, it seems our accounts were tampered with while we were offline. Upon discovering the changes around 10 PM EST, we were alarmed as we are only 12 years old and would not willingly engage in hacking activities or spend money in such a way. We are concerned about the security of our accounts and request the assistance of your security manager. Our in-game purchases were made legitimately, and we are seeking to restore our accounts to their original state. Failure to address this issue may result in legal action from my father concerning the funds spent and time invested in the game.

Hello, my Activision account was hacked at the end of May or the beginning of July. The hacker used cheat software which resulted in my account being banned. I am frustrated with the lack of assistance from the automated support system and I am seeking help from a real person at Activision. I just want my account reinstated since it was unfairly banned due to unauthorized access and cheating. Thank you.

Hello, About 11 days ago, my in-game username in Call of Duty Vanguard changed from Ardolf-Kitzler to User[redacted]0 (#[redacted]). I was surprised by this sudden change and wondered how it could happen. After a couple of days of trying to resolve the issue on my own, I gave up and accepted it. Yesterday, a good friend offered to help me address the problem. However, when I launched Call of Duty Vanguard today, I noticed that all my progress, rank, career progression, and legend progression were gone. I kindly request if it's possible to revert everything back to my old game status. Thank you in advance. Regards, M.G.

I am attempting to access my Activision account. When I input my email and password at the login page and verify that I am not a bot, then enter my assigned G authenticator, the system just returns me to the login screen. I am confident I have an account because when I attempt to create a new one, it informs me that my email is already in use. Despite multiple attempts to reset my password, I do not receive any reset email. I have double-checked the accuracy of my email address. Furthermore, I receive email alerts when someone adds me as a friend in Call of Duty Vanguard, reinforcing my belief in the existing account. I am eager to seek help directly on the website, but unfortunately, it mandates that I log in first to access support. I have been unable to locate a suitable contact number for assistance. This is my final option. I have also experimented with logging in using the "login using Battle.net account" feature, but after inputting the details, I am greeted with an error message stating, "AN ERROR HAS OCCURRED."

I have been unfairly banned from Twitch. The day before the ban, I was streaming as usual. The next day, I was permanently banned for allegedly having unauthorized software on my PC without specifying what program it was. I have a clean record and work as a music producer, frequently downloading VSTs and sound samples, which may have triggered the ban. It is unjust to permanently ban me without evidence of cheating. My new account is also affected, unable to join games due to constant lagging. I have been a loyal Warzone player from the start and have never cheated. Please reconsider the ban on my account (1djhood#[redacted]). Gaming has been a source of solace for me, especially during tough times, and being banned feels unwarranted. I urge a thorough review of my case, as I have too much at stake to risk cheating. Kindly unban both my account and IP address. I am willing to provide my gameplay livestream as proof of my innocence.

I was banned without any valid reason. I live streamed on Twitch one day and found myself permanently banned the next day. The reason given was having unauthorized software on my PC, without specifics. As a music producer, I frequently download VSTs and sounds. I suspect one of these may have triggered the ban. I believe it's unfair to ban someone without evidence of cheating. My hardware was also affected by the ban. Despite creating a new account, I'm unable to play as I experience constant ping issues. Warzone has been a significant outlet for me, and I've never cheated. I urge for my account (1djhood#[redacted]) to be unbanned as I've invested a lot. Please review my case thoroughly as I have too much at stake to compromise my integrity. Kindly consider unbanning both my account and IP address. I am willing to provide my live stream gameplay to support my claim.

I recently attempted to play Warzone and was surprised to find that Activision had banned me. I have only played the game a handful of times, so I am perplexed about the ban. Additionally, I suspect I have been shadow banned in multiplayer mode as I am experiencing extreme delays in finding matches. I am reaching out for assistance in resolving this issue since I am confident that I have not engaged in any behavior that would warrant a ban. I am eager to understand the accusations against me that led to this ban, especially considering my limited playtime on Warzone. This situation is impacting my multiplayer gaming experience unfairly, and I believe it may have been a case of mistaken identity as I have not violated any rules.

I created an account a couple of years ago in [redacted], but unfortunately, I mistakenly entered the wrong email address. Instead of [redacted], I mistakenly entered [redacted] The issue arose as I only used Xbox for logging into Activision, and I never verified my email address. I have purchased both "MW" and "Vanguard" games, as well as bought the Battle Pass bundle multiple times. I can confirm my identity by stating that my name is Christopher Pedersen, and my linked Microsoft account carries the same name. Additionally, the "02" in the email represents my birth year, which can be verified by both my Activision and Xbox accounts. As I am transitioning to PC gaming, I need to update my email address to access my account and games, but I am unable to do so without verification. I have been unable to contact Activision for support. Thank you for your help.

Day 5 Hello, Note: I will be contacting you every day through any means until I receive the return of the game. Following your questionable and very ordinary email, I feel compelled to address the issue. Firstly, allow me to doubt your even more dubious "security team." Yes, I can see the cheaters on the game. I may have to repeat myself, given your slow comprehension. Do you have solid evidence that I used third-party software to cheat...? There are two possible answers: No. It's not a big deal; mistakes happen even for a "security team." If yes, it's even worse, as you are unfairly targeting players who have done nothing wrong. It seems clear to me that this is strictly prohibited: [redacted] I will not hesitate to take action. If necessary, to force Activision to hire competent staff. I look forward to hearing back from you. Best regards, Ludwing

On the night of 9/4, I had a standout performance in one game out of the 12 played. I achieved 15 kills, a significant improvement compared to my other matches where I struggled. Unfortunately, during a game on 9/6, I discovered that my account is under investigation. This game is a cherished pastime for my friends and me, offering us a valuable escape. Cheating has never been a part of my gaming experience, and it's disheartening to be flagged now. I urge for a swift resolution to this inquiry so we can resume enjoying our time together. It's frustrating to face consequences for excelling in a rare outstanding match when addressing cheaters has been delayed. I emphasize that I play fairly and look forward to a prompt conclusion to this matter.

Hello, I am from Germany. I have been playing Call of Duty for years. A few weeks ago, when I tried to log in via Facebook, a strange new account appeared that I did not create. This new account was linked to my Facebook, creating two accounts. As I couldn't access my main account through Facebook, I deleted my Facebook account in Call of Duty Mobile hoping the new account would be removed. However, my main account disappeared while the new one remains linked to Facebook. I am confused and disappointed as I never intended to delete my main account. How can I retrieve it? I tried to register with Activision for my main account, but it didn't work, forcing me to create a new one. This situation is frustrating as I have dedicated a lot of time to my original account. Please assist me in recovering my account.

Hello, I am from Germany. I have been playing Call of Duty for years. Recently, when I tried to log in via Facebook, a strange new account appeared that I did not create. This new account was linked to my Facebook account, causing confusion with my main account. Unfortunately, I was unable to access my main account through Facebook, so I deleted my Facebook account on Call of Duty Mobile hoping it would remove the new account. Despite being linked to my main account via Activision, my main account is now missing while the new one remains connected to Facebook. I am confused and upset by this situation as I did not intend to delete my main account. I tried to register with Activision for my main account without success, leading me to create a new account. This has been frustrating as I have invested a significant amount of time into my account. My account on CODM was named "babygīrl." I am keen to recover it.

Greetings from Germany. I have been dedicated to playing Call of Duty for many years. Recently, when attempting to log in via Facebook, I encountered a peculiar situation. A new account appeared, connected through Facebook, alongside my main account. Despite not wanting this new account, it was linked to Facebook. In an attempt to resolve the issue, I deleted my Facebook account on Call of Duty Mobile, hoping it would remove the unwanted account. To my dismay, my main account vanished while the strange new account persisted. Previously, I had also linked my main account through Activision. I am perplexed by this situation and feeling disheartened at the loss of my main account named "babygīrl." Repeated efforts to re-establish my main account through Activision have been unsuccessful, leading me to create a new account, causing me significant frustration.

Hello, I am reaching out from Germany. I have been playing Call of Duty for years. A few weeks ago, when I attempted to log in via Facebook, I encountered a strange new account that I did not create. This new account was linked to my Facebook, alongside my main account. As I couldn't access my main account through Facebook, I decided to delete my Facebook connection in Call of Duty Mobile, hoping the new account would be removed. Unfortunately, my main account vanished while the unfamiliar account remains linked to Facebook. Despite being connected to my main account through Activision, it has disappeared. I am confused and upset as I did not intend to remove my main account. I have dedicated a significant amount of time to it and I am eager to recover it. I tried to register with Activision using my main account details, but encountered difficulties and had to create a new account instead. This situation is very frustrating for me.