Activision Customer Service Issues

Hello, I need assistance with CoD points. On April 5th, I made two transactions via the PS4 Store. The first purchase included [redacted] CoD points and an additional [redacted] CoD points. Subsequently, I made a separate purchase of [redacted] CoD points. The issue arose when only the CoD points from the initial order ([redacted] + [redacted]) appeared in my account, but the second purchase did not reflect, leaving me short of [redacted] CoD points. Despite waiting over 12 hours for the transaction to process and restarting my console multiple times, the points are still missing from my account. I seek assistance in resolving this matter promptly. My Activision ID is: obi_oneee1#[redacted] My email address is: [redacted] I am willing to provide a screenshot of the purchases for verification purposes. Thank you for your anticipated support.

In the latest Call of Duty Modern Warfare update, my weapon model is plagued by black and white semi-opaque squares, making gameplay on the new Sawmill map challenging. This issue occurs when using iron sights, with the weapon getting covered in squares due to shadows or lighting effects. I am playing with an AMD Ryzen 7 [redacted] and AMD RX Vega 56 on max in-game settings.

I recently purchased Modern Warfare along with the multiplayer pack, but when I attempted to log back in, I encountered error messages prompting me to try again later. After multiple unsuccessful attempts, I decided to uninstall the game and all add-ons before reinstalling them. However, upon reinstalling, I only had access to the multiplayer pack and special ops pack, missing the campaign pack that I had previously. When I tried to access the multiplayer feature, it prompted me to repurchase it, even though I have played it on my Xbox account before. I am concerned about recovering my progress and content in the game, especially since I had been playing multiplayer prior to this issue. Thank you for any assistance you can provide.

Hello, my name is Khia'ree Morgan. I recently bought 2,[redacted] Call of Duty: Modern Warfare points on 05/04/20 to enhance my gaming experience. However, I later realized that the season was ending and season three started, preventing me from using the points for new features. I am willing to provide all necessary details and would appreciate your help in refunding the points so I can fully enjoy the game. It has been a bit disappointing not being able to access my unlockables. Thank you for your assistance. PS4 Account Name: 0oBiipolarBearo0.

I've been enjoying playing COD mobile for some time without any problems. I recently discovered there is an age restriction, and even though I'm 16, I didn't know about it. I have invested money in the game and feel it's unfair to be locked out just because I'm a year under the required age. My Facebook account, linked to the game, has the wrong birthdate, and only now am I being informed of this issue. Is there a way for me to regain access to my account?

While playing Call of Duty, my Battlenet account got hacked, and I got kicked out of the game. When I tried to log back in, it said there was no account associated with my email. I spoke to the hacker through another account and got back my Blizzard account. After changing the email and password, I discovered that the hacker unlinked my Activision account where I had my COD points and Battle Pass. I'm now stuck with a level 1 account and cannot unlink it since my old one was unlinked. This situation is causing me a lot of stress, and I need help resolving it.

I bought a Google Play e-card on my phone to use for purchases in COD mobile, but I usually play on my tablet. The e-card got added to the Google account linked to my phone. Though both accounts are mine, the game on my tablet doesn't access the one with the balance, so I can't redeem the code. I keep getting a message saying it's been redeemed by another account. I want to switch my COD mobile account to the other one without losing progress or find a way to use the code from the other account. I've spent a lot on this game and don't want to lose progress. I have the code, receipt, and all purchase information. The $[redacted] e-card is meant for your company, and I'd like to use it without issues. I appreciate any assistance in resolving this matter as I look forward to using the card for in-game purchases.

Game: Modern Warfare: Warzone I encountered an issue with the game after downloading the 87th update of the week, which was 815MB in size. Despite downloading and installing it, the progress froze at [redacted]% for 30 minutes. After resetting the console three times, I paused the download to restart it, only to find out that the entire Modern Warfare game was inexplicably deleted, taking up 102GB. This level of inconvenience is unacceptable for a premier game from a major company like Activision, especially with ISP data caps preventing me from redownloading. I am frustrated with the frequent large updates and this incident, prompting me to reconsider my support for their products. I am seeking a full refund for the ultimate edition I bought at the full pre-order price.

A few months ago, after adjusting settings for Call of Duty Modern Warfare on Blizzard, my game crashed. Upon relaunching through the Blizzard app, I couldn't connect to online services. I attempted reinstalling, checking for issues, and submitting a help ticket. Unfortunately, my problem was misunderstood as a request to unlink my account. Despite clarifying, I decided to wait a few weeks to see if the issue would resolve itself. However, upon trying to play again, I received an error message stating my account is Permanently Banned. It's perplexing given that I purchased the game, reached level 14, and encountered connection issues. Being a devoted Call of Duty player, I hope to have my account restored to continue playing.

During the week before the Season Three update, I managed to achieve four tactical nukes in the game. While one was on Infected which no longer allows nukes, another was on Vacant where I mistakenly called it in just before the match ended, causing the game to finish early. Despite understanding why I didn't earn the calling card for those instances, I'm confused as to why I didn't receive the reward for the two nukes I correctly called in on Shoothouse. I eliminated the enemy team twice, won the matches, and even secured more kills due to my nukes, but still didn't get the calling card. It feels like an issue or bug, considering the changes made to Infected. If someone from Activision could review my gameplay records and acknowledge that I completed those matches successfully with my tactical nukes, granting me the calling card, I'd greatly appreciate it. 🌟

I have been playing your games for as long as I can remember and have enjoyed every single one you've produced. I have invested a significant amount of money over the years in purchasing new games, DLC, and in-game supplies. However, a recent issue has arisen with the battle pass in Modern Warfare that has left me feeling disappointed. I had purchased the Talon pack a few weeks before Season 3 of the battle pass was released. Upon logging in, I discovered that the Talon skin I had purchased separately was now part of the battle pass, which I find to be unfair. I now need to buy the battle pass to regain access to that skin, making my previous purchase of the Talon pack feel like a waste of money and time. I kindly request assistance in resolving this matter by refunding half of the 1,[redacted] COD coins I spent. I am a dedicated fan of your games and want to continue supporting your company's growth. If further information is needed, please contact me via email.

I bought $10 worth of COD Points in Modern Warfare and received a receipt from PlayStation to my email. Unfortunately, when I checked my account, the COD Points were missing. I tried various troubleshooting steps like restoring licenses and toggling the primary account setting, but the issue persisted. I then purchased another $10 worth of COD Points, used them to level up my Battle Pass, and updated the game. After the update, I noticed I only had [redacted] COD Points but did not receive the Tier [redacted] skin or the missing 2.2k+ COD Points. Could someone please help me understand what happened?

I would like to express that I enjoy the game when it functions properly. I have invested a significant amount of money to enhance my gaming experience as recommended by your company. However, I am requesting a refund of all the funds I have spent because the app frequently crashes during gameplay, causing me to lose experience, winnings, and other rewards. Prior to my purchases, the game ran smoothly without any issues. I believe my ability to enjoy the game is being hindered by these continuous crashes after spending money on it. Despite sending multiple emails without receiving any response, I am hopeful that by reviewing my spending through my credit card and bank statements, a full refund can be issued. I am open to resolving this matter amicably and would appreciate assistance in rectifying these ongoing problems.

I am experiencing a serious issue with my Warzone game. I purchased the full game a couple of weeks ago, but recently, I received a regiment invite which I accepted about 5-7 days ago without much thought. Now, whenever I try to open and play the Warzone app, I encounter an error code "Memory Error: 13-71." I have been unable to play Warzone since accepting the regiment invite, leading to this error code. I am eager to resume playing and get my money's worth out of the game. I hope to find assistance or have Activision resolve this issue promptly. I am quite unhappy with the ongoing inconveniences faced by Xbox players with the Warzone app, especially compared to PlayStation players who seem to have fewer issues that are quickly resolved. I am unsure if I missed something or if I am just feeling frustrated after potentially wasting my money due to issues like tampered regiments and other unexplained anomalies corrupting my memory files.

I am experiencing issues accessing online servers with my account. My younger family members enjoyed playing this game, but their activities may have led to my account being banned. I mainly played Black Ops 3 with random players only for zombies. When I did engage in multiplayer, I always played in a party. Thus, there appears to be no valid reason for me to be restricted from online play. If I am unable to regain access, I will need to request a refund of the $[redacted] I paid for the game upon its release.

I regret to report my dissatisfaction with your game. I am investing in obtaining new items but facing challenges. I have contacted customer support regarding cheaters, but the players I am connected with from other countries do not speak English. I prefer to communicate with someone directly instead of through text. I am frustrated being matched with players from Mexico during ranked matches as it puts me at a disadvantage. Their internet connection may not be as reliable, and the language barrier hinders communication. I am an American residing in America and wish to be paired with fellow Americans. I urge you to address this issue promptly as I have been spending money on your app, expecting a better experience which is currently lacking.

I have submitted multiple emails to Activision regarding my issue as many others seem to be facing the same problem. I am unable to unlink my Activision account after doing so once before to update my email address. It appears you can only unlink it once and then must wait a whole year to do it again. Additionally, my Call of Duty nickname is still tied to my old PSN name because I only had one name change token, leaving me unable to switch it to my new PSN name. It is frustrating seeing other players change their names multiple times within the game while I am stuck with this limitation. The customer service ticket system is inefficient as I have not received any responses. I have invested a lot of time and money into this game and it is disheartening to encounter such obstacles. I hope for a resolution as this process needs improvement.

I have encountered a problem that needs resolving. Recently, while playing Warzone, I decided to purchase the MW Battle Pass edition through Battle.net. However, upon attempting to link my Battlenet account to my Activision account for access to the new features on my PS4, I realized there was no Playstation Plus tied to this account. This occurred due to initially linking my ATVI account to an old PSN account. When trying to unlink the old account to connect the one with Playstation Plus, an error prevented me. Approximately 10 minutes later, I attempted again only to receive a message stating my account cannot be unlinked due to an active enforcement on my account. My intention is solely to reallocate and sync my data with another PSN account, but it appears this action is considered ban-worthy.

I have been trying to contact Activision Support to address an issue with my hacked Call of Duty: Modern Warfare Xbox One account. The person who hacked it is currently playing on my account while my friends witness it happening. Despite attempting to recover the account through the Activision site, the hacker has changed the email, password, and even the account name. I am frustrated that my hard work on this account is being exploited, leaving me no choice but to start all over again. When I tried to log in with my credentials, it created a new account instead. Unfortunately, I cannot report the hacker in-game as I cannot access the account. I am hoping that Activision can recover or potentially ban the account with the name Tickertane. Any assistance would be greatly appreciated.

I downloaded Call of Duty Mobile approximately 20 days ago. However, I encountered an issue when trying to log in yesterday. I usually log in using Facebook, but now I am receiving an error message stating, "We couldn't log you in, you do not meet the requirements for country, age, or other criteria." This is followed by an "Authorization error (2, -1)." I am currently residing in Sri Lanka, having recently updated my Facebook country from Kuwait to Sri Lanka after relocating here. I understand that it may take up to a week for the data to sync from Facebook to COD Mobile. If there is any way for Activision to expedite this process, I would greatly appreciate it as I would like to collect my daily login rewards promptly. I kindly ask for a prompt response. Thank you.