ActBlue Customer Service Issues

The following are issues that customers reported to GetHuman about ActBlue customer service, archive #4. It includes a selection of 3 issues reported from May 28, 2023 until June 22, 2023. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions.

I recently noticed unexpected charges on my account on May 26 and 27, as payments were being repeatedly requested and billed as recurring without my consent. I would like to contribute donations at my own discretion. I hope for assistance in resolving this issue. Additionally, I had to update the last four digits of my Capital One credit card due to suspected fraudulent activity with a company I transacted with online. After providing my new card information, it was not accepted. Kindly reconsider accepting my updated card details for all future transactions. Thank you.

On June 4th, [redacted], I mistakenly selected $1,[redacted] instead of $10 for my donation. I would appreciate it if you could adjust the donation amount to $10 as intended. This error occurred after I entered my credit card details, and unfortunately, there was no option to correct it. I suggest adding an additional screen to confirm the donation amount to prevent similar mistakes in the future, which I believe others might also face. I regularly donate to Act Blue and would like to avoid having to cease future donations due to this issue.

Hello ActBlue, this is LaWanda Kuziniski. I have a case number #[redacted] with you. The issue I am facing is that it seems someone from within your organization has hacked the ActBlue website. When I used your website last summer and fall, I could donate and tip easily. However, now it seems to require all my information, even credit card numbers. Due to this issue, I am unable to make a contribution to Joe and Jill Biden as there is no option to contribute or tip. The hyperlink provided just redirects to a loop. I have tried several other ActBlue websites, and the same problem persists.