ActBlue Customer Service Issues

I noticed a withdrawal of $5.50 from my Regions online account on Saturday, 6/27/20 or Sunday, 6/28/20. This withdrawal was made to Everytown, a gun violence prevention organization, but it caused my checking account to become overdrawn without my authorization. I would appreciate a prompt refund of the funds into my account and request an email notification once the correction is made. P.S. Although I support universal background checks for gun purchases, I feel disappointed by this unintended donation. My daughter-in-law has endured a tragic incident related to gun violence, leaving her paralyzed. For further insights into my stance on gun control, you can refer to my essay titled "Orlando, The City Beautiful," which I shared during a StoryCorps interview in [redacted] at the Orange County Public Library. The essay was written around October 20, [redacted]. Thank you for your immediate attention.

I have three monthly donations set up with donatetodems on my card, along with 10 other recurring donations through actblue. I never receive a monthly notification about the donations to donatetodems, making it challenging for me to stop them. I have tried unsuccessfully to cancel them in the past, but to no avail. I will attempt to cancel them again, and if this final attempt is unsuccessful, I will have to cancel my credit card to stop all contributions through actblue.

I made two donations to ActBlue, one on August 13 for $2.00 which was processed as $[redacted], and the other on August 24 for $1.00 which was processed as $[redacted]. The verification numbers are #[redacted] and #[redacted]. I have requested to cancel both transactions but have not received any updates yet. Please cancel both donations and issue a refund to my account. I suggest adding a verification step during the donation process to confirm the deposit amount before finalizing the transaction as I often encounter issues. I appreciate your assistance in resolving this matter promptly. Thank you. -John C.

I have been making monthly donations of ten dollars to the Democratic National Committee through ACTBLUE*DNC on my Visa ending in [redacted]. I am attempting to cancel this recurring donation. When I tried to cancel on the ACTBLUE website, it stated my information was incorrect, even though it was not. I also tried to change my password by entering my email, but I did not receive the link they claimed to have sent me after attempting this five times. I contacted my Visa provider, Bank of America, who advised me to file a complaint. The DNC was unable to assist me with this issue. - R. L. Brown, email: [redacted], zip code: [redacted].

I noticed a charge of $67.64 on my Mosby Books account from The Faquier Bank on September 4, [redacted]. This payment was processed through PayPal, even though I usually use credit cards for my transactions with ActBlue. I am unable to find any record of making this donation and need clarification. Can you please check if this charge is credited to my account and provide me with more information at your earliest convenience? Regards, D. Goetz

This is urgent! Last week, I asked Act Blue to stop taking donations from my checking account to avoid overdrawing it. I requested to resume the $10 weekly donation on October 1, not $2 and $10 as they did. Despite this, they deducted $2 a few days later and today took another $10, causing an overdraft. I need the $10 refunded immediately to prevent further financial issues with bill payments. As an 83-year-old retired nurse on a tight budget, every dollar counts for me. Please assist me with this matter promptly. Thank you.

Recently, a charge was made to my card ending in ****. I previously requested not to use this card again and even removed it from my ActBlue account to prevent future charges. However, the card ending in ****, not ****, is the only one currently on my account. I'm puzzled as to how this charge occurred. Please rectify this immediately and explain how a card not on my account was used. This is the second time this has happened, and I believe it may be unauthorized use of my credit card. I await your prompt response. I could not find an appropriate option to address this issue on your menu for contacting support. Though I prefer not to be contacted by phone, you may reach me at ([redacted]-)[redacted]. Thanks, J. Martin

I tried to contribute to Joe Biden's campaign by following a Google link that led me to Act Blue. As I proceeded to donate $50, the site prompted me to set up a recurring charge, which I did not want. I attempted to backtrack before confirming my donation or entering my security code, but somehow my Visa information was used to process the donation without my consent. When I tried to reset my password on their website, a new password was issued for an account I do not recall creating. Although my personal information is saved, my credit card details are not listed. I am unable to delete this account. I am requesting a refund of $50 and expressing my disappointment, stating that I will not consider donating again due to this experience.

I recently visited Jaime Harrison's website at (10/14/20, 1pm MST) to make a contribution. After clicking on the 'Contribute' button, I was directed to an ActBlue "app" on Jaime's website that already had my credit card and address information. Upon clicking the '$50' button, the process seemed to complete abruptly without any confirmation page or message from Jaime's site. This lack of acknowledgment or confirmation email post-donation is concerning. I have reached out to ActBlue via their contact form and am now seeking clarity on this forum regarding the absence of a donation confirmation after supporting Jaime Harrison. I received a confirmation from ActBlue for my inquiry to them, but none regarding my contribution to Jaime Harrison.

On 10/7, I made a $25.00 contribution to the DCCC and added a small $2.00 tip, but I'm unsure. I usually use ActBlue without any problems, so I didn't review my receipt when it arrived. Receipt # AB[redacted]07. On 10/10, my credit card bill showed a charge of $[redacted].00, which alarmed me. I promptly emailed about this discrepancy and received a response acknowledging my email, indicating it might take a couple of days to resolve. However, I have yet to receive further communication. I am concerned about the impact on my credit score, and I've received alerts from the three credit bureaus. Maintaining my good credit is crucial to me, and I'm unsure of the potential costs to rectify this error. I cannot afford $[redacted].00 or the associated interest. Urgently seeking assistance to resolve this issue promptly. Help needed now!

I am writing on behalf of my husband, Robert E. McGowan. He unintentionally donated $[redacted].00 twice to ACT Blue, resulting in a monthly charge of $[redacted].00. We cannot sustain this and request to cease all future billings. We appreciate your cause but have donated enough at this time. Unfortunately, I am unable to provide the credit card number due to fraudulent activity. We now have a new card number. Our contact information is [redacted] Allen Rd., Clarkston, MI, [redacted], and our phone number is [redacted]. I trust this information is sufficient for you to remove us from your donor list. Thank you for your understanding. Please contact me if further details are required. Sincerely, Barbara B. Hamilton

I recently noticed an unauthorized charge on my Visa card for a $[redacted] donation made during the recent election period. Typically, my donations are around $30, so this amount is significantly higher than what I intended to donate. My name is Howard Rudnitsky, and I have previously made multiple one-time donations without any issues. I have also sent an email regarding this matter and would appreciate it if you could address this discrepancy promptly. Thank you.

I am having trouble finding a way to contact your customer service. I even downloaded your application, but I cannot find any contact information. The issue is that I mistakenly posted something through your service. I was doing a search for ActBlue, and your service came up in the search results. The only thing I noticed was "ActBlue," so in good faith, I believed I was sending them a private message. To my surprise, my message is now posted for everyone to see! I am kindly asking for your assistance in taking down my original message intended for ActBlue. I made an honest mistake, and I would greatly appreciate your help in resolving the situation.

I had planned to donate $[redacted] to the Ossoff and Warnack Campaigns, with the amount split evenly between the candidates. However, ActBlue mistakenly charged my personal checking account at Wells Fargo twice for $[redacted] each. I also requested another copy of my receipt from ActBlue. My Wells Fargo account, with the number [redacted], still reflects the two $[redacted] donations. I am dissatisfied with this error and would like a prompt refund of $[redacted].

My husband made a one-time donation to Joe Biden in May. However, I noticed that starting in July, you have been charging his Visa $50 monthly for your Medicare for All campaign. He has been hospitalized several times, and I only found out about these charges when I took over his bills recently. Despite my two calls to your [redacted] number this week, I haven't received a response. According to my Visa representative, you processed a refund for one charge after my initial call. I am requesting refunds for all charges dating back to July and assurances that his credit card will not be charged again. -Rita E. [redacted]

I am Annie W Taylor. I have sent multiple emails to your office requesting the cessation of my monthly contributions. Despite my efforts to follow your online instructions to stop the payments on December 5, [redacted], money continues to be withdrawn without response from your end. Please reach out to me promptly to resolve this matter. You can contact me through my email at [redacted] or by phone at [redacted]. I am eager for a solution to be found. I have reached out to your office four times and now await your prompt response. Thank you. Annie W Taylor.

I have been consistently billed for multiple Act Blue contributions despite the election being over. For the past few months, I noticed charges exceeding $[redacted] monthly on my credit card. I attempted to cancel additional automatic donations, except for DSCC and DCCC, but I was unsuccessful. As a dedicated Democrat, I want to support various causes, but these unexpected high charges are unaffordable for me. I kindly request guidance on how to resolve this issue with my account. Best, Dorothy J. Email: [redacted] Phone: [redacted]

This is my second time experiencing an erroneous charge for a donation. Recently, on my American Express card (account ending in [redacted]), you charged me $[redacted] for a $3 donation made on 1/27/21. I have received notice from American Express that they have credited my account for the $[redacted] charge made erroneously in the previous month. I will no longer donate to the Democratic party through ActBlue due to the recurring issues with your bookkeeping. Please credit my American Express account for the $[redacted] charged in error on 1/27/21 and confirm the correction. Thank you. - A.L.

I have been struggling to access my two ActBlue accounts for months now. When I attempt to sign in, I am presented with a blank page. During the recent election, I had to resort to using PayPal for donations, but that method didn't work for everyone. I need assistance in closing these accounts down and starting fresh because I am unable to stop recurring donations. I am uncertain about the status of the donations I've made, which were significant considering my limited income on social security benefits. Unfortunately, I cannot vote either. I suspect my outdated computer with unsupported software (Vista) and my strict practice of blocking cookies might be causing these issues. I am unable to find a contact number for support. Thank you for any guidance. Shelagh O'Neil

I recently lost my boyfriend in June [redacted], and I discovered that he had a recurring donation set up through ActBlue via his PayPal Credit account. Unfortunately, PayPal informed me that the bank did not accept the transfer to pay off his credit card balance, possibly due to insufficient funds or account closure since he didn't have an executor. I was unaware of this recurring payment, and I suspect he intended it to be a one-time donation. There is a $29.00 balance due on 10/6/[redacted], which I am willing to pay. However, I need ActBlue to cancel the recurring donations by 10/13/[redacted], when the next transaction is scheduled. I have been unable to locate the receipts from [redacted] for the cancellation process but have emails from service@PayPal showing the previous donations.