Aaron's Customer Service Issues

I purchased a bunk bed for my kids, but it didn't fit in their room. I had it returned the same day it was delivered about 3 1/2 months ago. However, there has been no resolution or follow-up on getting a suitable replacement since then. I have been bed-less for my kids since June [redacted]. I would like a refund for the bunk bed that has been sitting unused for almost 4 months now. I intend to use this refund towards my purchases of a TV and a dishwasher from your store. I haven't made any payments on these items due to the unresolved bunk bed issue. I spent over $10,[redacted] furnishing my entire home with your products in May and June [redacted] at Aarons in Alamosa, CO. I simply want the bunk bed cost refunded promptly so I can clear my current purchase. Please address this matter promptly and to my satisfaction. Thank you, L.A.

As a long-time valued customer, I have encountered an unsettling situation with my contract at your store. In October [redacted], I expressed interest in new items but was advised by a customer representative that my existing contract would not be paid off until January, even though I thought it would end in December. I made a down payment for the new items and scheduled delivery for December 15th. Despite two previous contract extensions, I was very surprised to learn that my final payment and bill of sale would not be completed until February, instead of January as I had been informed consistently during my visits from October to December. I urge Aaron's to honor the original agreement and finalize my contract as promised in January. Thank you for your attention to this matter. Sincerely, I. Watkins

Hello, I'm contacting on behalf of my mother, Lenora H. About a month ago, she ordered sofas after finishing paying for her washer and dryer. Initially, she was told no down payment was needed and had to sign new paperwork in-store. Despite this, she was charged a monthly fee. The selected sofas didn't fit, so she selected new ones to be delivered by March 19th, with a follow-up call for delivery scheduling. Unfortunately, no one contacted her. Recently, she was informed that the chosen sofas were discontinued, requiring her to pick another set. Today was the scheduled delivery day, but when she called to confirm, the store claimed no order was under her name. This is after she paid for undelivered sofas and was now told her order doesn't exist.

I have experienced ongoing issues with a refrigerator purchased from Aaron's in Minot, ND, despite faithfully making payments and adhering to the warranty. Aaron's provided a loaner fridge during the repair, but upon return, my refrigerator still fails to cool properly. The Minot branch states that since the warranty has expired, they can't assist further. I believe Aaron's should take responsibility for the persistent problem and repair my fridge. I am disappointed with the service and as a loyal customer, this experience has been disheartening. I can be contacted at [redacted].

My spouse Kathy and I, James Lord, have made multiple significant purchases at the Gatesville store. We have been consistently timely with our payments and have always appreciated the staff. Recently, I informed the store about a financial setback, as we would be late with a payment due to focusing on gasoline costs for Kathy's daily [redacted]-mile journey for radiation therapy. When I called today to confirm I would settle my balance next week as usual, the new store manager, Samantha, was cold and insisted on a credit card number. I reassured her of my payment next week online, but she was still insistent in a rude manner. I plan to clear my account in full by October from proceeds of a property sale, after which we will no longer be customers. Life is too short for strained relationships. Thank you. P.S. The decision to have a manager with that demeanor needs reevaluation.

I began renting a washer from Aaron's in July [redacted]. In February [redacted], we noticed a leak in the washer hose. The store manager replaced it, blaming our water quality. However, a report from the city proved that the issue was not the water but a defect in the hose. Aaron's refuses to acknowledge the warranty claim. I had to use my home insurance and pay a $[redacted] deductible for the repair. The regional manager first claimed it was the water, then shifted to saying they don't own the washer, and later mentioned the hose didn't come with the washer, even though they installed it. The manufacturer confirmed it was a defect but is unable to assist without Aaron's cooperation. After ten months of struggling, it's clear that Aaron's policy does not prioritize honoring warranties. They failed to follow their testing procedures for the hose, which goes against their own policies.

I rented a bed from Aaron's for my daughter from January to July. Unfortunately, Aaron's continued to charge my card until December. Despite getting only partial compensation because the DM mentioned he couldn't go back more than 90 days, I am disappointed as my card went into negative due to the extra withdrawals. This situation affected my other accounts, resulting in a drop of 28 points in my credit score in a single day. The bounced payment on the credit card led to increased interest and negatively impacted my credit utilization score. Despite the DM assuring me that all restitution would be completed by December 26, I still have a depleted account. With bills due on Monday and the desire to buy a house with my husband, this has been a devastating experience for us.

My fiancé Robin Morrison rents from Aaron's in Pikeville, Kentucky. They have repeatedly overcharged me and mishandled my payments. Despite being promised two months free by an employee, I only received a partial refund. Two items should have been paid off months ago. I am seeking assistance from a higher authority at Aaron's to resolve these issues. Please contact me at [redacted]. My name is Billy.

I rented a washer and dryer set and a bedroom set from Aaron's. I fell behind on my payments and requested to move them to the end of the month due to a hardship. When they came to collect the bedroom set, they claimed it had bedbugs, but my home was treated for them years ago. They attempted to take the set but left the mirror on the floor, causing it to break when I tried to move it. The dresser was also damaged from the removal of the mirror. Aaron's called me in March requesting payment, and I explained my hardship, so they took back the washer and dryer. I still have the bedroom set, but they are now pressuring me for payment again. Due to my financial situation, I won't be able to make a payment until the end of March. I'm now left without a dryer for my family's clothes and have to borrow money for one. The bedroom set they took back was damaged, and I believe it had bedbugs before they delivered it, so I am requesting a charge-off for that set.

I notified the local store in Waukegan, IL about my upcoming move over 2 months ago. I was instructed to call closer to the move date to arrange for the items I rent to be moved. When I called about 2 weeks ago to schedule the move for July 24, [redacted], I was informed they are only offering curbside pickup and drop-offs due to the current circumstances. As someone who has had multiple joint replacements and struggles with mobility, I rely on this service. It's crucial that my furniture is relocated to my new address by the end of this week to adhere to the agreement. I urge the store to make accommodations and reach out to me promptly. I can be reached at my email provided. Thank you.

I have been patiently waiting for a refund since Thursday. Today is Saturday, and the refund hasn't reflected in my account. My bank confirmed they have no record of it. I returned to the store, where my card was re-swiped, and I was told it should have automatically processed as it has in the past. The staff assured me they input the information into the system, but I have yet to receive the refund. I am a loyal customer who values paying on time. The delay is concerning, as I rely on these funds for other important payments. I worry about the potential negative impact this delay might have on my account. I urge for prompt resolution as this situation has caused significant inconvenience.

I purchased a refrigerator from your company nearly two years ago. It was working well until about three weeks ago when it started making a loud buzzing sound. The noise was unbearable, and I even have a video recording of it if you would like to hear. Despite my husband Jerry Corbin calling multiple times, no one showed up to fix it. Eventually, two delivery men came by, but they were not familiar with refrigerators and ended up causing it to stop cooling altogether after defrosting it. We asked for a replacement to save our food, but since the refrigerator was supposed to be paid off in February, they refused to provide one. We were left with no choice but to buy a new refrigerator from a local store, resulting in the loss of all our food, including a significant amount of meat from the freezer. We have been faithfully making monthly payments of $98 for almost two years, yet the customer service we received was incredibly poor. We are extremely disappointed with how we were treated and hope for a resolution soon. Thank you, Jan Corbin.

I would like to share my frustrating experience with Aaron's in Buckhannon, WV. In October, I requested for them to pick up the bedroom furniture and refrigerator that I was renting. Every time I call, they insist that I need to give them a week's notice. Unfortunately, my boyfriend's work schedule makes it challenging for him to arrange the pickup. To add to the frustration, they keep calling from various numbers. Additionally, I am unable to retrieve the refrigerator as my previous landlord now has the keys to the apartment. Thank you.

Good afternoon, my name is Amanda Penton. I reached out to you on March 30, [redacted] regarding a couch I am renting that is ripping. Despite someone inspecting it and taking pictures on April 4, [redacted], the situation has only worsened over the past month and a half. I have been in touch with the Hammond store numerous times, but there has been no clear timeline for repairs. When I requested a replacement, I was advised they prefer to attempt repairs first. Given that the couch is falling apart before even a year has passed, and considering that couches are typically a 4-year investment, this indicates poor quality. I have paid all my installments yet have an unusable couch. The premature damage raises concerns about its longevity. I believe a new couch is warranted due to this one being defective. I have patiently waited for a resolution, but with no progress, I am left with a non-functional piece of furniture. Please advise on the next steps. Thank you.

I obtained a zero turn mower from Aarons, and unfortunately, it needed repairs due to a faulty starter. The Aarons store in Dayton, Tennessee has been holding onto the mower for a month stating they are waiting for parts. Prior to them picking it up, I had checked and could have ordered the starter within two days. The staff member at the Dayton location has not been helpful and has been untruthful about the status of the repair. Despite being told three weeks ago that the parts were in, I was later informed they had not arrived. I am paying $[redacted].00 monthly for a mower I cannot use, and I simply want honest and prompt service. I feel frustrated by the delays and misinformation. I have insurance and would appreciate either a timely repair or a replacement mower since I have not had it long enough for these issues to occur.

I recently purchased a riding lawnmower from Aaron's and intended to make a payment two months in advance. The total amount was $[redacted].00, with an additional $10.96 for my membership. After communicating this to the representative, I was under the impression that I would be charged $[redacted].00 and $10.96 on that day. To my surprise, another payment was deducted from my account. I have requested a refund of $[redacted].00, but they mentioned a mistake made by the employee which they needed their boss to address. Despite the reassurance of a refund, I am yet to receive the $[redacted].00. This unexpected deduction caused me financial strain, leading me to struggle with groceries and bills for two weeks. This experience has left me extremely disappointed with Aaron's, especially considering my previous positive encounters my mother had with them. I am eager to have the $[redacted].00 refunded promptly as it should have been done over a month ago. Thank you.

Hello, I am John B. I recently bought a sofa to furnish my new apartment. Unfortunately, I discovered a severe bed bug infestation in the chair a few days later. I contacted the store on 10/17/[redacted], and they will pick up the furniture soon. Now, I need to inform my property managers to inspect for bugs. This situation has caused me a lot of stress, and I believe the company should ensure furniture is bug-free before delivery. I would appreciate it if you could contact me soon to discuss this matter further. Thank you, Mr. B.

I have been a loyal customer of Aarons in Jacksonville, Alabama for the past 10 years. I have always been on time with payments and recently bought a new GE washing machine that broke after only three uses. When I contacted the store, they initially wanted to pick it up for repair, but I insisted on a replacement due to its new condition. After a three-week delay, they delivered a used washer as a loaner and took mine for repairs without my consent. When they informed me they fixed my washer and were bringing it back, I refused, as I didn't want a previously repaired machine. The employee I spoke with was rude and unhelpful, offering no solutions or compensation. Disappointed by their customer service, I decided to return the washer and expressed my dissatisfaction with how I was treated. I hope Aarons reconsiders their treatment of loyal customers like me, as it may lead to losing valuable customers in the future. Please investigate my long history of purchases and payments with Aarons and the poor service I received. Thank you for your attention to this matter. Sincerely, Carolyn Hall

I had a troubling experience with the manager at the store on Martintown Rd in North Augusta. When I visited, a woman attended to me but insisted on immediate payment, even though I usually pay around the 15th of each month. When I requested to speak to the manager, she rudely began closing the office door on me. The manager then abruptly asked me to leave while seeming distracted on the phone. Despite being a loyal customer for many years, I felt mistreated and abused by his actions. I want to report this incident as it was very upsetting for me. Previously, the service from both him and another female staff member had been excellent. My name is Lucy Martinez, and the store is located in Martintown, North Augusta. I hope for a resolution to this matter. Thank you.

I began renting to own in December [redacted]. I have maintained timely payments for a see-through washer and dryer by G.E., a small window AC unit, and a refrigerator that is fully paid for. However, I am still paying for an all-in-one desktop computer. Recently, I encountered challenges with the repair of my refrigerator, which stopped working the same month it was paid off. Despite assurances from Noah, the owner/manager at the Atlanta, TX office, that a replacement would be provided if repair was not possible, a replacement refrigerator without an ice maker was delivered, which emits a strange odor affecting my food. I am a single mom on SSI and cannot afford additional expenses. I seek assistance in replacing or repairing the refrigerator as per our agreement and with an ice maker, as promised. Thank you for your prompt attention to this matter. - L.K. [redacted] County Road [redacted], Queen City, TX [redacted]. [Redacted]