AMR Medical Transport Customer Service Issues

Regarding Trip # [redacted]8-00 We have recently received two requests for a "master signature" from Rural Metro of Tennessee/AMR for insurance filing related to services provided on 3/14/[redacted]. The first request was signed and sent back to the Atlanta, GA address on 4/6/[redacted]. We have been loyal members of Rural Metro/AMR since [redacted] and have never previously needed to provide authorization for insurance billing, as it was automatically handled. We have consistently relied on our AMR membership to cover any co-pays, especially given my husband's frequent need for ambulance services due to falls. Our insurance information is already on file, and our membership typically takes care of any associated costs. Should you require it, feel free to reach out for the details or I can send it via email. On a separate note, the multiple-page requests sent in separate envelopes have been redundant and wasteful of paper and postage, as I returned both pages in one envelope.