AMC Entertainment Customer Service Issues

I have been struggling with your website for over an hour now. As a senior with multiple health issues, it's frustrating to waste time on a glitchy site from a big company like yours. Despite contacting technical support and subscribing, I keep getting an error message saying my email or contact information is incorrect. The only option seems to be paying $2 to speak to a technician, which is unacceptable for a service issue. I want my account closed, but the online support is uncooperative. I may consider revisiting this later, but for now, even a free month subscription wouldn't make up for the frustration. The situation is chaotic, but there should be better support in place.

I am writing to share my experience with AMC Camp Hill 12 in Cumberland County, Pennsylvania. My partner and I attended the 3:25 PM showing of Northman but encountered ticketing issues. We purchased two senior tickets for $10.38 each and were directed to theater 7 instead of theater 9 where Northman was playing. The lack of film identification outside the rooms caused confusion, and we only realized the error after the film had started. Although we received a refund for the tickets, I believe more consideration should have been given to us. I suggest providing two anytime passes as compensation since returning for the bargain matinee may not be feasible for us. Additionally, we chose to visit this AMC location despite the distance, but the inconvenience has made me question this loyalty. Furthermore, we purchased items from the concession stand that we couldn't fully enjoy, leading to additional expenses on a future visit. I feel that the current policies do not adequately address customer inconvenience and disappointment.

I am seeking a refund for my AMC A-List subscription, priced at $21.95 monthly for three movies weekly. I have lumbar stenosis and cannot sit in theaters. The initial $9 has been refunded to my credit card. I request the cancellation of my membership. Please refrain from future charges. Considering my health condition, I ask to waive any early termination fees. Thank you, Barbara. Email: [redacted] Phone: [redacted].

I have been trying to file a complaint regarding my recent experience at the AMC Maple Theater. I purchased tickets in advance for my fiancé a week and a half ago for the 3:30 showing yesterday. Due to him getting off work late, we changed the time to 7:15. When we arrived and attempted to sit in our assigned seats, others were already there and refused to move. We ended up in uncomfortable seats since the recliners in the taken seats were broken. This ruined the experience because we specifically chose this theater for the recliner seats, especially as a gift for my fiancé. I lodged a complaint online and in person, but the resolution offered was not satisfactory. I paid full price for a movie we could not fully enjoy. I hope that something can be done to rectify this so we can return for a better experience and continue supporting your business.

I recently signed up for AMC+ through Roku using my debit card ending in ([redacted]), but encountered issues watching on my TV. I then subscribed again on my Android device ([redacted]) without realizing I would be charged an extra $8.99. As an individual on SSI disability, being charged twice in less than 24 hours is unfair and financially burdensome. I am reaching out to request that AMC+ refunds my debit card ending in ([redacted]) the additional $8.99. I hope to receive a response from AMC+ soon and have this matter resolved promptly. Thank you, Tammy B. Bell.

I am seeking a refund for my perks account, concessions, and today's tickets. The local manager denied my refund requests. Here’s my feedback regarding my experience today: The customer service was dreadful, and the food area was dirty. Despite having avoided this place due to past bad experiences, I decided to visit because it was showing the movie my son wanted to watch earlier than other theaters. We opted for the premier line to save time. However, the lone employee at the concession stand ignored us, serving the other line instead. Eventually, another employee, who turned out to be a manager, assisted us after I approached them. Although the manager seemed annoyed, we got our food. By the time we received the food (noticing the uncleanliness), the movie had already begun, so we asked for a refund to watch another movie. To our dismay, the manager declined to refund our money for food and tickets, asking us to leave. They claimed they couldn't refund online tickets and disposed of our food, stating they couldn't assist further. The staff couldn't provide a 1-[redacted] number.

We recently reactivated our Stubs A-List Premiere accounts, but noticed that there are four charges instead of the expected two, as each of us has our own account. I have been unable to find a contact number to address this issue. How can I go about fixing this? One account is under the name Dale Berry at [redacted], and the other is under my name Joyce at [redacted] Is there a way for me to access both accounts simultaneously, or will I always need to sign in and out to purchase our tickets?

Hello, my name is D.P. I recently signed up for a monthly subscription to watch "Interview with a Vampire" Episode 3 on AMC, but I haven't used it at all. I mistakenly signed up in a rush due to a friend's involvement in the show and now would like to cancel my subscription and request a refund if my card has been charged. Thank you for your help with this. Have a wonderful day!

I encountered issues contacting AMC support via the listed phone number as they do not provide support over the phone. After AMC Plus tried to renew my subscription without prior notification, resulting in a flagged charge by my credit card company, I raised a support ticket online. Despite canceling on time, they tried charging my card again, prompting another flag from my credit card company. I updated the support ticket with this information. Their email response mentioned a backlog of emails. I am looking for assistance on resolving this issue before my credit card company takes further action.

I can't recall when I signed up for AMC+. When I realized I was charged for the annual price, I checked my emails, but I couldn't find any communication from AMC. I usually save emails about subscriptions. I haven't used this platform for quite some time as I wasn't even aware I had it. I'm on a fixed income, and with one teenager at home and Christmas approaching, a refund, even if partial, would be greatly appreciated and helpful.

My son wanted to watch a series on AMC, but after installing it, we realized it was only the 7-day free trial. We couldn't find a way to cancel it. We thought if we continued, it would notify us or stop the channel if we didn't confirm for payment. However, you charged our account without confirmation or a way to cancel the service. I would like a refund of the money back to my account.

Hello, I purchased AMC+ last year to test the subscription, intending to watch specific shows. However, I did not end up using it much. I was unable to install the AMC+ app on my primary smart TV in the living room, only managing to do so on the Roku TV, which is rarely used. I believed I had canceled my subscription months ago through the website, but I have been charged for another year. I kindly request a refund for this year's charge and for my membership to be canceled. Thank you for your understanding and help.

I subscribed to AMC's monthly service for $10 per month. Last night, I tried to renew but ended up mistakenly selecting a different plan for $94. I cannot afford this high charge. I'm hoping to get a refund and continue with the $10/month plan. I would appreciate any help in resolving this issue.

I attempted to buy 8 tickets online for $5 each for tonight's show, but upon paying with my card, the price increased. After contacting AMC and speaking with the manager at the Colorado 10 AMC theater, I inquired about the discrepancy in pricing. I was informed that the online price doesn't apply to all movies or the discount Tuesday deal. The manager apologized and mentioned discussing this issue with her marketing team. I had planned to take a group of 8 but now must explain to my grandkids why we can't attend as originally planned. The online offer seemed like a great budget-friendly deal, but the misleading information has put a damper on our family outing. I am seeking an explanation so I can relay it to my disappointed grandkids.

The pricing for the Tuesday special with the $5 movie ticket, as advertised online, does not specify any exclusions for certain movies or 3D showings. However, today being $7 Tuesday, the AMC manager I spoke to didn't mention any $7 movies, which left me confused. They apologized, but seemed frustrated while conveying movie information. This confusion arose because I have previously attended on a $7 Tuesday, but today the movie I wanted to see was $10. I would appreciate if you could reach out to me to clarify why online prices differ and why staff members may not have full knowledge of discount Tuesdays. It's important for faithful customers to have a clear understanding of what discounts should be honored to avoid any misleading experiences.

I have an AMC Plus subscription. Recently, I was charged $83.60 without prior notification. To resolve this, I was offered a 40% discount on the annual cost of the subscription. I opted for the discount and was informed that the billing department would adjust the charges accordingly. However, I have yet to receive any confirmation or credit to my account. I have reached out via email but have not heard back. I am concerned about the delay in the process and would appreciate an update on when I can expect the credit to be applied to my account. If there are further delays, I would prefer to cancel my subscription entirely. Appreciate your prompt assistance in resolving this matter.

I purchased 2 movie tickets online but encountered issues trying to get a refund through text messages. After numerous unsuccessful attempts and no resolution, I have been trying to contact online customer support since February 17th without success. The show time hadn't passed when I tried to request a refund, but I haven't received any feedback or refund to my bank card. I have left multiple messages with my details but have not received any callbacks or refunds. The reference number for this issue is [redacted]. I am still out $50 and would appreciate any assistance with this matter.

I have an AMC+ annual subscription for $83.88 per year. I recently discovered it was set up as an annual plan when I received the renewal bill. The subscription began in February [redacted]. I have already cancelled my subscription on the AMC+ website, but I was informed that I won't receive a refund for the remaining 11 months. It seems I will have access to AMC+ until February [redacted]. This situation is unacceptable. I am requesting the immediate cancellation of my account and a full refund for the 11 unused months.

I was billed $83 for the annual fee, but now I can't access the service to watch shows. I've tried to log in multiple times, but kept getting an error message saying incorrect email or password. If I don't regain access today, I'll request a refund and discontinue using this service in the future.

I am experiencing issues with my account. Whenever I attempt to buy tickets on the app, I receive an error message. On the website, it claims I have used up all my Alist reservations, despite this not being true. I asked a friend to purchase tickets using AMC Entourage, but they encountered the same error message, only able to buy a ticket if my name wasn't included. The problem appears to be account-related, and I would appreciate it if someone could investigate and resolve it.